Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,774 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shower hose was a bit too expensive, and delivery from ordering to despatch was too slow.”

Helpful Report

Posted 5 years ago

“Happy with products received however did not find the website user friendly atall, when clicking view more it would standardly go back to the top and I’d loose where I was up to. Eventually gave up and got a few bits from other websites ie vanity unit. Was also told we would have 15 minutes to examine products and check for damages with delivery driver there but they literally dropped in the drive and left”

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Posted 5 years ago

“Delivery company sent delivery date and time 24 hours late which meant we where waiting for something which did not arrive”

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Posted 5 years ago

“Made 2 purchases the first a mirror the screw caps were damaged email and rang. Said would send more never had them easier to buy my own towel rail ok”

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Posted 5 years ago

“The toilet l ordered was fine except that the inner edges of the seat were very sharp.”

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Posted 5 years ago

“Delivery was of items was good. The instructions of certain items were poor, which doesn't help. The bath we brought looks nice, but it wasn't until it was installed and I used it that I realised how small the actual internal bowl was. We got it because it is a p shaped bath, so thought we would have more room, but the internal measurements are very narrow and short.”

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Posted 5 years ago

“I always find Victorian Plumbing service is good and deliveries often arrive earlier than expected. However, the last product I ordered was a Hudson Reed Avola vanity unit and the build quality and design was awful, especially since I paid over £180 for it. One of the cam and dowels was faulty on the pre-built unit, the fixings are cheap plastic and there is no space behind the back panel to run any existing pipework, meaning the cabinet needed a lot of modification before it could be installed.”

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Posted 5 years ago

“Communication about delivery very poor. Turned up unannounced when I wasn’t in. Rescheduled for 2 days later but they delivered the next day!”

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Posted 5 years ago

“We contacted Victorian plumbing in advance of purchase to ask some important questions regarding the size of the tap hole. The person on web chat clearly did not know the answer and said they would email us but we are still waiting for the email.”

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Posted 5 years ago

“Items are expensive but really good quality. Big downside is their returns policy. You have to pay the return fee. As I am having to return an item (colour not as described) which is quite heavy it will be expensive. This would definitely stop me ordering in the future.”

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Posted 5 years ago

“Service was great but the product was just cheap plastic”

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Posted 5 years ago

“Good product. Incorrect code given by you for delivery meantI was unaware when to expect it - actually a day later than anticipated”

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Posted 5 years ago

“I think your product description could be clearer. For example the way it was displayed I thought urea was a trade name as opposed to a colour. Plus instructions on how to fit a top loading toilet seat were completely inadequate for someone who relates to text as opposed to pictures. The product in itself is fine. However I had to employ someone, who was able to interpret photographic instructions to install”

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Posted 5 years ago

“The items took a lot longer than specified to get to me and the tracking system did not work”

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Posted 5 years ago

“Would have also ordered a toilet but agent never came back to me with a price match, so didn't include that! Otherwise would have scored higher!”

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Posted 5 years ago

“Good service & delivery, however the back panel for the WC unit came uncut! Unfortunately, I miss cut it (Did not allow for the plinth) and tried to order a replacement panel and was informed that it was not available as a separate item, and i would need to order a complete WC unit! Problem 2- Unable at present to stop leaks from the pan connector and cistern pipe seal. (Pipe came with cistern, and pan connector suggested and purchased from Victorian plumbing) I am a professional bathroom fitter with 30 years experience, but am disappointed with quality and after sales. I have spent around £1000.00 so far, but am unlikely to spend any more with Victorian plumbing. John Coombs”

Helpful Report

Posted 5 years ago

“I ordered 3 polycarbonate panels for my shower room, fortunately they were oversized in height because I could cut them down, the reason for this is because each panel was damaged on opposite corners, I think it was the courier company that damaged them, but they could have been wrapped up better”

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Posted 5 years ago

“Vanity unit and toilet unit were solid and well finished, very pleased with the end result - But! no thought was given during design for ease of installation, the designer one doubts has ever had to fit these, cross bars in just the wrong place, lavatory connections hard to access, no removable front etc, other brands make tis easier.”

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Posted 5 years ago

“I recently replaced a shower tray ,& enclosure both of which look fine and offer decent value for money . Cant say the same for the riser kit though . The feet are supposed to fixed to the tray with the screws provided and i managed to secure 1 out of 6 and actually ending up using the ones of the replaced tray which were far superior”

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Posted 5 years ago

“Service was swift and no issues with the item so far. Unacceptable that they leave the pallet with the customer, I had to pay £40 to have this removed. Factor this in to the cost when purchasing your item(s).”

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Posted 5 years ago

Victorian Plumbing is rated 4.5 based on 19,774 reviews