Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,114 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,114 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

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“arrived quite quickly, good quality, reasonable price”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Ordered and took two weeks to arrive, that was not stated when I purchased item despite COVID. None the less very happy with the product and is a good quality and well made. It was very easy to fit and I didn’t have to drill new holes in the tiles. So happy”

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Posted 6 years ago

“Speedy delivery and perfect condition”

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Posted 6 years ago

“Your response to customer contact is very poor. I appreciate the impact of the current situation but emails chasing orders remain unanswered as do emails regarding missing items from deliveries when the eventually materialise! You could definitely do better!”

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Posted 6 years ago

“Great ordering system easy and customer friendly. Tracking number provided for delivery.”

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Posted 6 years ago

“My order arrived very switftly. When I installed the shower it turned out the wall-bracket had a faulty part in which the threads were bare. I reported the issue and a replacement was sent out very promptly.”

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Posted 6 years ago

“My order has been delivered to someone called Kenny - not delivered to me, at my address - and no replies to my queries. I think you need to find a better way of making sure items are delivered to the right person. I know no one called Kenny in the area, and I can't understand why your couriers would leave it/someone would accept the parcel at a random address, following GPS....... I look forward to someone sorting this.”

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Posted 6 years ago

“Atrocious customer service. Items received damage in shabby second hand boxes in little more than a plastic bag, reported to Victorian Plumbing within five minutes of receipt but two weeks later they’ve failed to respond! AVOID AT ALL COST”

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Posted 6 years ago

“Products arrive damaged, lengthy response times from customer services”

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Posted 6 years ago

“Ordered a new shower. Came in good time, well packaged. Seems good quality. Looks just as advert. Would order again.”

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Posted 6 years ago

“Excellent and prompt service”

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Posted 6 years ago

“Efficient ordering and quick delivery system.”

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Posted 6 years ago

“I received a damaged shower tray. I attached pictures of the damage to two emails, and when I chased up the non response with an online chat, I was asked to photograph it yet again so that you could tell what sort of tray it was. You know that from the order! My case 2345163 still hasn't been resolved. I've sent proof of the damage - All I want is a replacement. It's not rocket science. Very annoying.”

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Posted 6 years ago

“Very unhappy paid for the better model toilet& sink combo & all fittings, so there wouldn't be a problem, the systren would not sit square on to toilet, there was a gap, when you aligned bolt holes up, the systern over hung 15 mill, one side? So it looked lopsided, it leaked which ever way you tried to solve it, clearly no factory quality control by pictures you can see it ruff and not well made, so many leaks now waiting on a reply by email nothing yet very unhappy, it wouldn't let me upload the shoddy toilet”

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Posted 6 years ago

“Excellent customer services and after sales services, highly recommend Victorian plumbing For any plumbing need. I got bath and shower screen 2 years ago since then I get all plumbing from them”

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Posted 6 years ago

“Shopped online, brilliant. Everything really easy to find. Was very helpful in providing more information for extras you may need to consider for example when buying a bath. Would definitely use again and definitely recommend. Best prices too.”

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Posted 6 years ago

“Item excellent, had to chase it up but considering covid understandable”

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Posted 6 years ago

“Damaged. Sent email with photos. No response.”

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Posted 6 years ago

“Slow response, no correspondence in regards to any delivery being made. Delivery attempted and no note / email / phone call. Have spoken to Steve who has been great and sorted this out for me!”

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Posted 6 years ago

Victorian Plumbing is rated 4.5 based on 20,114 reviews