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Victorian Plumbing Reviews

4.5 Rating 19,555 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,555 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 3rd May 2024

Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with quick delivery and customer service after first delivery pallet was damaged and missing items - customer service was quick to send out replacements.”

Posted 2 years ago

“Response times for customer service not the fastest. Products very nice although.”

Posted 2 years ago

“I ordered two samples of the Belmont Hexagon tiles one with grey lines and one with black lines. I got two half tiles but the half tiles were £2.95 each which I felt was a lot for a bit of a tile. I liked the pattern though.”

Posted 2 years ago

“Weve used VP for alot of bathroom supplies for a new build and generally i have been pleased with items from VP, although i did return a set of taps as i wasnt impressed by the quality. Unfortunately trying to return large items for refund such as radiators is bit of a nightmare as VP dont offer collection services and most courier/parcel companies wont touch such large items. As a result, pallet couriers have to be used, which makes the 'free returns' policy financially not viable for radiators, shower screens etc..”

Posted 2 years ago

“Because u can’t even speak to someone on phone”

Posted 2 years ago

“Delivery service could have been better. We were given a delivery date only and waited in all day before getting a call just before 4pm telling us the items would arrive in about 10 minutes. Would have been nice to get at least be told if it would be am or pm as most other companies do these days. (I am aware that this is the delivery company rather than Victorian Plumbing.)”

Posted 2 years ago

“Seat is ok but I think overpriced. Also rubber missing on seat.”

Posted 2 years ago

“Asked for a review of service before product had arrived”

Posted 2 years ago

“one of the few with an LED diffuser in stock without insane delivery changes. Selection not so broad but at least they have it, we can blame BREXIT for lack of options as usual i suspect”

Posted 2 years ago

“Good product range and competitive pricing, but very poor communication re delivery. My order was repeatedly ''out for delivery'' but didn't turn up. It eventually arrived on a day when we weren't expecting it - so it was lucky that there was someone at home to take delivery.”

Posted 2 years ago

“The online ordering was good, however the delivery could have been improved. Contact went through our builder who was expecting delivery on a certain day, it didn’t turn up, this may have been a communication issue. However when we as the purchaser called to sort it out we have our contact t number for the delivery company to call. No call was received? However in the meantime they did turn up with delivery on the same day but the lorry was too big for the bridge to get near to the house. We believe that we mentioned restrictions regarding delivery at the time of ordering.”

Posted 2 years ago

“Lots of hassle with your accounts dept. Sorted eventually. Delivery arrived today. Thank you. L.Jamieson. Isle of Islay.”

Posted 2 years ago

“Good service, when goods are in website, available off the shelf. But not very helpful when you haven’t an item readily available. Surely, in your dominant market position, you can get “that little extra” effort from your suppliers ?”

Posted 2 years ago

“Good product range and delivery but their Website would not accept the allocation of the Oct5 discount - annoying.”

Posted 2 years ago

“Good quality products however very delayed in delivery.”

Posted 2 years ago

“Ordering from Victorian Plumbing no problems. However the company they use to deliver the goods, absolutely rubbish and inconsiderate. Literally dumped the pallet, broke the corner of my drain in his haste to get out. Think who you use because they are the last person to make an impression about the service.”

Posted 2 years ago

“The items I managed to order were fine though the delivery was later than initially indicated by a week. I tried to order a bathroom package with different taps, after 10 days of messaging and e mails and being told they were waiting for a product code so that I could submit the order as I only was updated when I chased, I gave up. That was a £950 order which went elsewhere.”

Posted 2 years ago

“the range is good compared to other national brands on the highstreet DIY stores, the only drawback is for the returns of the items as I bought something which is of £25 but to return the same it costs £10 which isn't worth the pain.”

Posted 2 years ago

“The delivery date kept changing and came on the last day. Not impressed with the radiators but the bathroom stuff is OK.”

Posted 2 years ago

“Service was fantastic, including delivery. However the handles on my vanity unit have already got signs of corrosion on them which is ridiculous for how long we've had the bathroom in”

Posted 2 years ago

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Victorian Plumbing is rated 4.5 based on 19,555 reviews