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Victorian Plumbing Reviews

4.5 Rating 19,548 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,548 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

Victorian Plumbing 5 star review on 24th February 2023

Lorrie Flannery

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disappointing 😞 tiles supposed to be in stock, delivery would be at least 21 days and only delivered on a pallet and no help to get them into the house, tile order cancelled.”

Posted 1 year ago

“My whole order didn’t arrive so couldn’t install BUT there’s NO way to talk to anyone!!! Sporadic emails are no use and live chat is a computer which gives useless answers!! I want a refund - but how do I get one??? Not a good company to deal with.”

Posted 1 year ago

“Terrible returns policy and charge for any return packaging issues. Really embarrassing for such a big company”

Posted 1 year ago

“Poor quality goods sold, with difficult return policy. Will never buy again.”

Posted 1 year ago

“I was sent a cabinet that is ugly and I only bought because it was infinitely Dimmable and had two sockets for charging. The tradesmen checked it over to make sure it was not damaged during transit and installed the item. I then discovered it only had one charging port. Victorian Plumbing confirmed it should have 2 a led me along with calls saying they would investigate and rectify but never did.”

Posted 1 year ago

“the shower tray i received had 12mm of twist its now been a week i have had 2 email to say they have received my email but nothing of any help”

Posted 2 years ago

“I received a faulty mirror. It is missing some of the coating from the back! Keep getting asked for photos !!!! It’s a mirror for god’s sake and all you’ll see is me taking a photo of the mirror. I’ve sent photos of the back of the mirror which clearly shows the backing coating is missing. Can someone just sort it out?”

Posted 2 years ago

“Products were damaged and cost of returning it was £60 postage, for tracking post !!!”

Posted 2 years ago

“product arrived not as pictured or described, terrible quality, flimsy, cheap-looking plastic toilet seat, was told to order a different seat and pay for it.”

Posted 2 years ago

“No goods have arrived, been waiting since feb, can’t seem to speak with anyone, they take your order and your money without knowing when they can delivery Your business is important to them so why don’t they respond ? Other that with automated emails, glad I purchased on my Amex as next call is to them so I can at least get my money back and hopefully then order with someone who can respond and delivery”

Posted 2 years ago

“Still have not received goods”

Posted 2 years ago

“Products poor quality would never buy from them again”

Posted 2 years ago

“I wouldn't advise shopping online with Victorian Plumbing. They offer returns but you need to organise the return yourself. I was unable to find a courier to return my order and therefore I am stuck with it.”

Posted 2 years ago

“Our bathroom storage came without all the parts. I tried to ask to send it back, I was offered new parts, which I don’t want and now I’ve been ignored. Aside from the pacts our parcel came without some key parts, the wood is scratched and it appears flimsy. I wouldn’t buy from here again.”

Posted 2 years ago

“The shower pod I bought had 10 jets and most of them were leaking from the factory. I had to re seal them before I fitted the pod in place.”

Posted 2 years ago

“Received a faulty, what looks like a already returned item. Not heard from anyone about a collection or refund . Over 2 weeks ago. No phone number to call on either”

Posted 2 years ago

“I ordered a double belfast sink 800mm wide which got delivered in the timescale arranged. My plumber tried to fit it yesterday and it was 805mm so does not fit, i need a replacement that does fit. I had an email asking for a review which offered a telephone number to call and when called it said we do no take calls to this number any more and referred me to your website!! What is the point in offering something and then taking it away!!! dont offer it in the first place!!! ORD-0002677076-4556761”

Posted 2 years ago

“A simple delivery was shipped on two pallets nailed together, and I could not move it off my drive. ridiculous.”

Posted 2 years ago

“Hopeless. Radiator delivered with no fittings, despite description of product. Support contact only email, no phone number, sent numerous emails, no positive responses at all. So I now have a useless radiator I will have to return.”

Posted 2 years ago

“Couldn’t telephone concerning my item being delivered to a empty house and left on the front luckily the owner came to check the property and found it”

Posted 2 years ago

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Victorian Plumbing is rated 4.5 based on 19,548 reviews