Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,101 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class product Competative pricea First class delivery what more can you ask for keep up the good work i will be back”

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Posted 10 months ago

“I was disappointed. I placed an order with the company solely because they stated that they had stock due less than a week later unlike competitor companies. It turns out this was untrue- in fact Victorian Plumbing never have any stock of this product- it passes the order on to the manufacturer who have a standard 21 day lead time - given 2 days to pass the order on, this amounts to 23 days lead time - which means that any planning has to go by the wayside.”

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Posted 11 months ago

“Great package when delivered I'd thought there ETA would be sooner but ha ho demand I suppose items were well packaged if good quality goods but I had a part missing and after 4 days still awaiting a response so that side things not so good that's why 4 stars not 5”

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Posted 11 months ago

“We decided to buy our toilet and the cistern as well as a unit from Victoria Pluming as the prices were reasonable and we compromised on not having top modern quality. The unit comes without a top cover which we also bought from Victoria Pluming, however it didn't fit and we sent it back, Mid October. As I didn't hear back for 2 weeks, I created a refund query in the system, which was responded in couple of days and within a week we now have the refund. I terms of quality, time will tell. I wish the return process was quicker and more efficient but overall experience was good enough.”

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Posted 11 months ago

“My Victoriana tap with extending spray hose exceeded expectations. Modern functionality with a traditional look. Will use again.”

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Posted 11 months ago

“Our order arrived on time and undamaged, it was just what we ordered and replaced our old leaking radiator good qua;ity product and easy to fit. we would reccomend Victoria Plumbing for service and quality”

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Posted 11 months ago

“Victorian Plumbing standards have gone down significantly. There is no way to contact them if something goes wrong, only chat bot. Just in case, their number is 01695664187 (they give out their number only if it's to make a purchase). I called them on this number after they failed delivery twice and they arranged for another one that, finally, arrived in good conditions (after wasting over one week and missing three days at work - see below for details). Terrible experience with this company. I was meant to receive a pallet delivery from them today 04/11/25 and I was waiting at the property. Nobody turned up. I received an email from Fran Clover stating she rang me to inform the driver could not find the address (!) and that the driver would be waiting for 15 minutes. I did not receive any call (turned up she dialled a wrong number, despite me having provided the correct one) and there was no driver waiting for 15 minutes. The address is on a major road and clearly displayed on Google maps so clearly an excuse as no delivery turned up. I replied to Fran immediately via email to please contact me on the correct phone but nobody bothered to reply and they made me miss the delivery. Then you are obliged to contact them via chatbot and again, no one replies for days. Interesting because when I originally made the purchase I had a problem to pay on their website; in that case, they immediately provided a number to call and I spoke to Marvin Barnes who resolved the issue immediately. This company is just interested in money. Their bathrooms are overcharged, compared to other websites. They use cheap delivery companies that only provide pallet deliveries (by the kerb) and are careless. They have flooded Trustpilot with tons of 5 star reviews (mostly one or two lines reviews praising their staff, quite dodgy!) and hide all 1 star reviews. If you just click on 1 star reviews, turns out there is plenty of them and all very recent. That reflects the real performance of this company. Update 07/11/25 - rescheduled delivery this morning (I had to literally ran after the Ketra driver as he just drove past my building and would have not even stopped). Thanks God I checked the package as the toilet was completely broken in several points. I did not accept the delivery and sent back the item. Totally unacceptable and, as usual, nobody replies (I've sent pictures and opened a case on their website but it stated replies take 72 hours).”

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Posted 11 months ago

“Quick and easy checkout and speedy delivery.”

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Posted 11 months ago

“We have ,just had the chatsworth antique brass kitchen tap fitted , the order process was easy to use , Good correspondence , and very fast delivery , the quality of the tap is excellent , and very well packed , couldn’t fault anything , Thankyou”

Victorian Plumbing 5 star review on 9th November 2025

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Posted 11 months ago

“Easy website to navigate and product was as advertised”

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Posted 11 months ago

“The tiles we bought are absolutely stunning and they were delivered on time”

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Posted 11 months ago

“The service was swift and I like my toilet sign that I purchased.”

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Posted 11 months ago

“Free tile samples arrived very soon after I ordered them. Very many thanks - will hopefully place an order soon”

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Posted 11 months ago

“I made a refund 10 days ago and nothing”

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Posted 11 months ago

“I spent over £1500 on my order so got free standard delivery. It took weeks to get my stuff so be aware. When I made an enquiry as to why it was taking so long I was told if I wanted to pay for delivery they would process my order quicker. Free delivery puts you at the back of the queue.”

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Posted 11 months ago

“Good. Good good”

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Posted 11 months ago

“Great service kept us informed and delivered goods when they said they would.”

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Posted 11 months ago

“Great range of tiles to choose from, the samples to double check on texture and look, made the fine tuning on the final decision that bit easier. Ordering was simple, we were kept in the loop, and given delivery options by the carrier. Driver of the carrier was very helpful & completed a smooth process from start to finish. Thank you Victorian Plumbing.”

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Posted 11 months ago

“Competitive prices, simple ordering process, good updates on delivery. Quality products, however a couple of parts were missing and the process for recovering these was a long winded process.”

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Posted 11 months ago

“Upon receiving our parcel (wallpaper) packaging was aweful not wrapped tidy, the wallpaper was ripped so we lost over half of the 1st roll, lucky we had enough to finish the job, needs to have bubble wrap placed around it to protect the paper very slowly dash”

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Posted 11 months ago

Victorian Plumbing is rated 4.5 based on 20,101 reviews