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Vape Town Reviews

4.8 Rating 6,689 Reviews

95 %

of reviewers recommend Vape Town

Company Reviews

Product Reviews

4.8

Based on 6,689 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vape Town:

We have an enormous range of vaping hardware and e-liquid available to you all with same day despatch and shipping. We stock e-liquids from world famous companies such as Cosmic Fog and also have a great range of UK made liquids.

We hand pick all our products from the likes of Kangertech, Aspire, iSmoka Eleaf, Innokin, Sigelei and Efest. Our direct relationships with these brand leaders enable us to get the very best pricing for you our customer. So if your looking for a simple 650mah battery or coil and cotton for you RDA you in the right place.

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Vape Town 5 star review on 30th April 2024

Vape Town 5 star review on 19th March 2024

Vape Town 5 star review on 19th March 2024

Vape Town 5 star review on 4th March 2024

Vape Town 5 star review on 4th March 2024

Vape Town 5 star review on 3rd September 2023

Vape Town 5 star review on 14th August 2023

44

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice vape juice. Only problem was that half the juice leaked from one of the bottles”

Posted 3 years ago

“Ok, let’s start, I cannot gripe about the ordering process and the delivery, however, on my last two orders I simply didn’t receive what I ordered. The last order which arrived this week consisted of 20 blackberry and grape where I ordered just blackberry, which I find is rather sickening in taste so not a very happy bunny there. I will use another supplier if my next future order comprises of liquid which I didn’t order.”

Posted 3 years ago

“Asking for review when still not received them!!! 🤣🤣. Apart from that have always been good when open.”

Posted 3 years ago

“Good store service. Poor online service and send out old goods without exchange. Do not allow you to take faulty good to swap in their shops. Deliberately hidden your reward point with no way to view other than to go in-store. Trying to ensure you buy from them or not be able to see reward points. Reward system is very tight considering markup they're making”

Posted 3 years ago

Hello If you have an issue with a product purchased online please email the details to online@vapetown.co.uk where we can assist you. The loyalty system is not deliberately hidden, it is clear for all to see. You can login and view your points on our home page, you can also redeem points for money off vouchers. https://www.vapetown.co.uk/account/login - Sign in https://www.vapetown.co.uk/pages/loyalty - Loyalty information If you shop in store, staff can also show you your points balance, redeem vouchers for you and answer loyalty queries. I hope this clears up any queries you may have. Vape Town

Posted 3 years ago

“Received the wrong type of coil to what I ordered have emailed awaiting reply”

Posted 3 years ago

“I recently ordered 10 vape liquids, 3 of them was the incorrect dosage, I tried to return them to the shop and they said they couldn’t change them. Very frustrating, I ended up throwing them away as I could be bothered to return and send a long email until now. My records should show that I have been a long standing customer and I always order 12 mg, not 0 and 18mg”

Posted 3 years ago

“Good quality service but very overpriced compared to online retailers”

Posted 3 years ago

“I was very disappointed that the nic shots would not be swapped for nic salts on my purchase as normal because you was not open, forget me if I'm wrong but you are open ? I was told that I would need to pay extra for this as it was click and collect but if the store was open as normal it would of been free. Very disappointed especially when you want my future buisness think I will start to look elsewhere for a better service”

Posted 3 years ago

“Get products I want when I shop online, but if I go in store at Leighton Buzzard they never have enough 0mg Triple Menthol hence 3 stars”

Posted 3 years ago

“Great staff”

Posted 3 years ago

“Is your shop in Aylesbury closed, if so it what have polite to be informed”

Posted 3 years ago

“Friendly and helpful staff”

Posted 3 years ago

“Good service but the juice is pricey”

Posted 3 years ago

“More variety online would be nice, but your brand vape juice is good.”

Posted 3 years ago

“I'm not happy. I've been saving my points so that I can one day get a free product, to then be told "if you don't use them, you loose them" you've now lost my custom and ALL my friends.”

Posted 3 years ago

“The price and delivery were great but my ecig came and the box was already open and the finish on the ecig was poor, like it hadn’t been polished. Maybe I got one that had been returned? I have sent an email with pictures but I’ve had no response?”

Posted 3 years ago

“You don’t carry enough of each type of liquid, I always have to make up my order with an alternative. I was also given a different strength and not told. I also was given 19 and not twenty on one occasion. Sorry to bleat on but all in all things could be and should be better. You did ask”

Posted 3 years ago

“The top of the icy liquid constantly pops off when filling up waste of time and money”

Posted 3 years ago

“I bough some eliquid of a brand is not used before so asked the assistant for advice. I asked if the flavour profile had either mint or menthol in it to which I was told no it had neither. Unfortunately when I opened it I think it had copious amounts of both. It didn’t say on the bottle label what the flavour was so I had to take them at their word. Very disappointed that staff don’t know. But I understand you do have a wide range of eliquid so it will take time to get to know. I’d prefer the honesty of an I don’t know I think.”

Posted 3 years ago

“I love the flavours from you guys but the packaging needs some work. Two of my items were damaged during postage. A flimsy cardboard box is not protective enough.”

Posted 3 years ago

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Vape Town is rated 4.8 based on 6,689 reviews