VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.39

4.4 Rating 1,632 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst insurance company I have every used from start to finish if your a tradesman and are busy like myself Avoid at all costs”

Helpful Report

Posted 6 years ago

“Very unprofessional. Trying to find out what information they want is like trying to get blood out of a stone. No one seems to know what they are doing. I wish I hadn’t used them. I dread to think what making a claim with them would be like. I will never use them again”

Helpful Report

(Millicent Nkwane) - Posted 6 years ago

“WOW!! all these bad reviews and not one response from Van Compare... I too have just been sat on hold for 40mins listening to the same piece of music. Gave up and will not be renewing either of my vehicles with this company. Van compare are obviously not listening to the reviews as they all seem to be about poor customer service.. Obviously not interested in quality of service!!!”

Helpful Report

Posted 6 years ago

“impossible to speak to on the phone so e mailed and didn’t get back to me so went elsewhere.This day and age need to get your act together.”

Helpful Report

Posted 6 years ago

“Poor customer service with poor attitude Long waiting time on phone 50 minutes on several occasions does anyone ever answer the phones , just put you on hold. Cancellation of policy notice even after taking the time to eventually speak to an operator disclosing* the relevant details. Wished I had never bothered with this company .”

Helpful Report

Posted 6 years ago

“Obviously very under staffed, have to wait 40mins to even get through to anyone, and when you do there is a very delayed response between talking as the must be taking multiple calls, as well and not seeming to be very helpful”

Helpful Report

Posted 6 years ago

“Shocking so far. Not received any Docs via mail or post. Van not showing on insurance database. I’ll be chasing for my money back”

Helpful Report

(Zinzan Finnucane) - Posted 6 years ago

“Disgrace I applied online for a quite and was happy so paid in full to then have to ring and cost went up over £150 so I cancelled the policy in the cooling off period I was then charged £10 admin £45 broker fee £35 something else etc total cost during cool off period I had no invoice or policy detail either absolute joke never use please plus call answered in approx 1 hour wait no love chat available”

Helpful Report

Posted 6 years ago

“Hello i recieved pdf of my documents that is password protected so i cannot open it so there for cannot prove im insured Plus my van isnt showing up as insured on the motor insurance database, so naturally im a little worried to be honest. I recieved a verification phone call which ended in me being upgraded to full comprehensive from 3rd party fire and theft at the same policy cost but and increase in excess, starting to feel like ive been scamed.”

Helpful Report

(Kazi Ahmed) - Posted 6 years ago

“NEVER CHOOSING VAN COMPARE AGAIN!!! Nothing but a big scam, I received a quote online, was happy to go ahead with it and done a full payment. Ten minutes later I received a phone call from them to confirm insurance and I was told I have to pay an extra of £227 to validate the insurance. Then I told them to cancel everything as my current insurer came £170 lower then their second price and I was charged £25 admin fee for cancelling the insurance. If I would have been given the second quote in the first place I wouldn't have had anything to do with them in the first place but because they hooked me the low quote first, I fell for their scam. And just to be clear, the details for the vehicle and myself remained the same for both quotes.”

Helpful Report

Posted 6 years ago

“How was it well I took out cover with yourself yesterday and my van as now been impounded by police to say my van dose not have insurance wtf is going on and I’m now on hold while writing this has can’t get through all because the documents was issued on the 17sep and my new policy finished on August 2019 but I only just took out the policy yesterday wtf”

Helpful Report

(Kululwa.Zitumone) - Posted 6 years ago

“Shocking customer service”

Helpful Report

Posted 6 years ago

“You are rougues”

Helpful Report

(Montesque August) - Posted 6 years ago

“I am not happy because I told the officer that I do not want a policy plan, but he does not understand what I mean !!”

Helpful Report

(Ryan Pink) - Posted 6 years ago

“Was Refunded for cancellation but charged £90 van compare + £87 from underwriter for 3 week cover. Cancellation and undeclared (expired 3 points) Which shouldn’t of been a problem before they issued paperwork out in my opinion. Lost £177 Total. Lots of calls to and from van compare and to underwriter and getting cut off twice and transferred several times to few different people in call centre.”

Helpful Report

Posted 6 years ago

“We was previously insured with this company and had no obligation or no claims while with this company. We brought a new truck and was waiting in the garage for 3 hours just for them to change over insurance but couldn’t do so and left me waiting I called up NFU and got insured in 10 minutes and then disgustingly had to pay a fee of £275.04p to end the insurance they couldn’t no longer provide. I wouldn’t rate this company at all please check the fine print on your paper work and don’t agree to anything online through this company”

Helpful Report

Posted 6 years ago

“fully time waste website”

Helpful Report

Posted 6 years ago

“Horrific internet rates at 20 percent which weren’t advised. Only found out once the renewal agreement came in. Enjoy this year, wont renew next year”

Helpful Report

(Tayla Conway) - Posted 6 years ago

“Easy to use, got quotes went for second cheapest. Filled the online form and paid. Went through with the insurer when they called me back was told there was a mistake on the price online and it was going to be £15 more for the initial payment and an extra £10 per month for 10 months making it £115 additional for a £260 initial quote. Said the insurer not to worry about it and would go somewhere else and was promptly told it was £25 to cancel the policy I had had for ten minutes and after a month it raises to £95. Van compare then had the audacity to call me about 4 hours later and inform me there had been an error on their site and they had shown me prices that were too high and there were ones at a lower rate available and would run them through with me. Told them of the situation that the site had put me in and asked if they were going to give me £25 for their error initially so I could reinsure at no cost to myself. Was told NO as it’s not their problem that I had already insured my commercial van based on their previous recommendation but if I got one £25 cheaper would work out the same. Not to worry then about possible fees to cancel the monthly payment and have another credit check done in 24 hours. Would not use them and would just use another comparison site maybe one recommended buy the dude on morning TV Usless”

Helpful Report

(Ben Hollington) - Posted 6 years ago

“They are the worst company you can get a quote with, customer service if I could give - 5 stars, they are rude and try to get every single penny from you. Never ever had such a bad experience like this before. Never going to recommend to anyone as well I felt I was a criminal on the phone the way the treat me because they couldn’t match the same price from online. Over £200 more than the actual online price very poor experience.”

Helpful Report

Posted 6 years ago

VanCompare is rated 4.4 based on 1,632 reviews