VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.38

4.4 Rating 1,633 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What’s the point of filling out an online form, declaring info is accurate then spending 30 minutes going through it again on the phone Super annoying”

Helpful Report

(Florence Dantjies) - Posted 6 years ago

“On a recent phone call was past between 12 different call operators to to sort a quote out and was on the phone for nearly a hour”

Helpful Report

(Tauriq Kannemeyer) - Posted 6 years ago

“I’ve been trying to ring and give my proof of no claims trying to do that is impossible I get cut off everytime the customer service is terrible”

Helpful Report

(Millicent Nkwane) - Posted 6 years ago

“Hello Taarik, Your service was good. We done the van insurance with you.You were very helpfull. After the call I received the policy by an email and checked it. There was an address mistake in the policy. I called to the customer service to correct it but to correct it they charged me extra £172 even the insurance done few minutes ago. This was very unfair so I am really dissapointed. Thanks.”

Helpful Report

(Tauriq Kannemeyer) - Posted 6 years ago

“Very good costumer service”

Helpful Report

(Ben Hollington) - Posted 6 years ago

“I am happy for your services”

Helpful Report

(Aaron Connelly) - Posted 6 years ago

“sorted now”

Helpful Report

(Richard Clark) - Posted 6 years ago

“Average. Customer service could be friendlier.”

Helpful Report

(Florence Dantjies) - Posted 6 years ago

“Aron is a cool guy only good things can be said about him. I've got 3 vans insured with VC and the biggest issue I have is to get actually connected with them every time I call for insurance or make an update I takes ages for them to answer. Every single time. About 4 months ago I was trying to update my address details took me 2 weeks to do that!!! Every time I was calling and some lady was redirecting me to the right department while I was waiting something was disconnecting call. I've tried 7 times one day!!! At some point instead of redirecting I have requested for someone to call me back instead but noone bothered anyway. I've tried countless times every 2-3 days. Very poor communication but once you finally get where you need everything sorted in no time.”

Helpful Report

(Aaron Connelly) - Posted 6 years ago

“Finally got through to an English person after speaking to some unhelpful South Africans she was very helpful and put my faith back into van compare.”

Helpful Report

(Lauren Barnard) - Posted 7 years ago

“After online purchase we then get all the same questions over again on the phone, then the details of last policy for no claims proof were given then an email asking for the same turns up why are we going over the same info again and again why? I have other things to do rather than repeating details”

Helpful Report

(Millicent Nkwane) - Posted 7 years ago

“Why did I have to answer all the questions again after I had answered them online and you had taken payment? Very annoying and time-wasting.Don't you realise that if you are looking for van insurance you are probably a business with limited time to complete online and then have to repeat everything again before the policy is emailed. Either offer online quotes or phone quotes but DONO'T expect customers to do both”

Helpful Report

(Nosiphiwo Mute) - Posted 7 years ago

“10 minute wait for answer on phone”

Helpful Report

(David LaBorde) - Posted 7 years ago

“I’ve not been sent my password to open my policy”

Helpful Report

(Anica Mulder) - Posted 7 years ago

“They were very keen to secure my business...phone calls were a little much chasing for a decision BUT they were very helpful and polite. However after agreeing on our business van insurance for just my husband to drive the van they've decided to add a non fault accident that I had in my private car insurance under my husbands name despite me having the accident in a private car with no relevance to the business at all as a named driver on the van and the van is owned, stored at and registered to our business address and our car is private insurance owned, stored and registered to our home address. Despite giving them evidence the non fault claim was in a name not on their policy they will not remove it....its from 2015 and never came up before and we are with the same underwriter......a little disappointed as the communication from them suggested we were withholding information which we were not,......”

Helpful Report

(Stuart Rooney) - Posted 7 years ago

“Thanks vancompare”

Helpful Report

(Josh Etherington) - Posted 7 years ago

“hello well i was ok with you now you req some documents and i cant read the msg as i cant download it iv tried it needs a password . perhaps you can call me to let me know what you want”

Helpful Report

(Richard Clark) - Posted 7 years ago

Hi Stuart, From what I can see on your Policy, one of our dedicated agents had made contact. We are in the process of completing the validation of your policy. Should you ever need to contact us please use the following email address cs@bismail.co.uk or call us on 0333 200 4677. Thanks Nichola Geduld

Posted 7 years ago

“Hello, the Lady that I dealt with initially was affable and informed. I have had a bit of a problem subsequent with confirmation of supplementary information. To date I still have not recieved my policy Documents. Thank you, Paul.”

Helpful Report

(Rachael Griffith) - Posted 7 years ago

Hi Paul, Thank you for your feedback. If you could provide me with further details of your policy in order to locate your details I'd be more than happy to assist. Please email me on cs@bismail.co.uk Regards Nichola Geduld

Posted 7 years ago

“Not happy with the fact that online quote was not accurate and a difference of £114 was final cover cost”

Helpful Report

Posted 7 years ago

“All employees were polite but I had to speak to 3 or 4 before I could get my answers.”

Helpful Report

Posted 7 years ago

VanCompare is rated 4.4 based on 1,633 reviews