VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.39

4.4 Rating 1,632 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst insurance company ever, I kept on getting late charges every month, when they was money to cover the cost. So I chose to go to a different company, van compare is now trying to get a full year's money of me, I'm being Ripped off being with them, and Ripped off trying to get away. Very poor company...”

Helpful Report

Posted 7 years ago

Good Day Ian, Thank your for your feedback, I have checked your policy and we haven't charged you any additional monies, you have however been charged fee's by the Finance Company for Direct Debit defaults and cancellation. All of which you agreed to at the time of taking up the Insurance policy. If you arent clear on why or how this has come to be you are welcome to contact our office and discuss your previous Insurance on 0333 200 4677 alternatively email us at customer.assistance@bismail.co.uk. Regards Nichola Geduld

Posted 7 years ago

“Shocking service. This company does not have a clue! You fully complete the on line application, fully pay for it and upload your proof of no claims etc. You then receive an email saying your on cover. Great!, well NO, you then receive a txt stating you need to contact them urgently by telephone. You then have to go through the complete application process again, even though they have all the information. All the while they are attempting to sell you policy upgrades! Eventually after about 30 mins you get your policy approved as per your on line application. Great the policy document arrive by email. A but wait, vehicle is STILL showing as un insured on ask mid. I called and was informed.... it takes 24hours to appear live - so much for road taxing the vehicle today then. 24hrs later, still not insured via askMid . AVOID THESE COWBOYS at all cost.”

Helpful Report

Posted 7 years ago

Good day Mr Shannon, Thank you for your feedback, I'm sorry to hear about your experience with ourselves thus far. I have checked your policy and a Customer Service Manager will be in contact with yourself to discuss the matter further. Regards Nichola Geduld

Posted 7 years ago

“An insurance company to be avoided at all costs. Quite possibly the most underhand and morally bankrupt business I’ve ever dealt with. They don’t deserve the one star.”

Helpful Report

Posted 7 years ago

“Always resd the small print £90 to cancel a policy. Non negotiable. At least Dick Turpin wore a mask, you had a clue you were about to be robbed.”

Helpful Report

Posted 7 years ago

“keep getting emails with documents which I cant open. Send a reply but do not receive an email back. Received text message but you cant reply to the text message”

Helpful Report

Posted 7 years ago

“I have sent you all the right information,but I’m still being contacted by you, asking for urgent information requested. This has been going on for weeks now ,my girlfriend has spoken to you and has been told everything is fine your end, and the matter will be dealt with but you still email me.”

Helpful Report

Posted 7 years ago

Hi Oliver, The issue is now resolved and you will stop receiving follow up emails. As one of our emails hadn't been opened from your end, the system was resending them as it thought you hadn't seen it. Your audit is now complete, sorry again for any inconvenience caused. Many thanks, Ben

Posted 7 years ago

“Kashi wasted my time offering me a quote of £2830.45 when the cheapest quote so far was £424.44 by Adrian flux”

Helpful Report

Posted 7 years ago

“Please be warned. This entire companies business practice is structured to rip you off. They will claim you were involved in an accident that was nothing to do with you, even when you get confirmation from the insurer who logged it on the underwriters exchange that it’s nothing to do with you . They will speak to you like dirt They will waste hours of your time They will ignore your complaints And then to add insult to injury , when you finally run out of patience they’ll charge you £55 to cancel before your policy has even commenced.”

Helpful Report

Posted 8 years ago

Hi Matt, Thank you for your feedback we to appreciate it. If you could provide me with your previous policy details I would be more than happy to look into this case for you in order to elaborate and hopefully reach a satisfactory resolution. Here is my email address if you want nichola.geduld@vcil.co.uk forward your details and we can discuss. Regards

Posted 7 years ago

“What an absolute joke of a company. I had to cancel my insurance because won't accept the fact that i had insurance on my provisional license to add up to my 3 years no claim bonus. Cancellation fees withing the 7 days since i took my insurance through these? I don't think so, I shall be putting a further complaint and dispute and more negative feedbacks will be left online.”

Helpful Report

Posted 8 years ago

“THESE PEOPLE SHOULD BE ARRESTED ON THEFT CHARGES....TOOK MY MONEY OF OVER 100 POUND AND THEN COULD NOT PROVIDE ME WITH ONGOING COVER....WANT TO EXECISE MY COOLING OFF PERIOD RIGHTS BUT THEY CANCELLED MY POLICY AND KEPT MY MONEY SAYING I HAD TO PAY A COOLING OFF PENALTY AND I OPTED IN TO OP OUT OF ANY RIGHT TO RECIEVE MY REFUND ENTITLEMENT??!! WHICH COST OVER 100 POUNDS FOR 2 DAYS COVER ON A 400 POUND POLICY...I HOPE MY FURTHER STEPS WILL BE A LESSON TO THESE DAYLIGHT ROBBERS......DO NOT USE.”

Helpful Report

Posted 8 years ago

Good Day, Thank you for your feedback, if you would like us to have a look into the matter we would be happy to do so. Cancelling the policy in cooling off by your request or our validation there would be charges by the Insurer as well as the Broker as stated in the terms of business. As we dont know your Name or have any of your details we are unable to review your case. Please contact myself via email on nichola.geduld@vcil.co.uk to discuss. Regards Nichola Geduld

Posted 8 years ago

“No Call back, when requested twice, no claimes policy issue, wasting hours trying to resolve!!!”

Helpful Report

Posted 8 years ago

“took my money then afterwards wanted evidence of no claims from other insurer then claimed my vehicle was subject to an open claim .it then was agreed that it was not my new vehicle that was subject to an open claim but open claim was for a private car my wife was driving in 2017 .Van compare then agreed that if i provided proof that it was my wife driving they would honour the agreed policy which i was eventually able to provide them with on the deadline day . however their representative ,who promised to call me back(i gave permission and asked my wifes car insurer to answer any questions about the claim on her incident once i was aware that they needed this confirming )obviously van compare failed to contact them. this then was followed by van compare hastily cancelling the policy and today refunded me . they have taken over £200.00 for the privileged of not providing insurance cover TOTALLY AND UTTERLY DISGUSTED WITH THEIR MERCENARY ATTITUDE . HOWEVER THE WELL MANNERED STAFF CANT BE FAULTED IN THEIR PHONE MANNER PLEASE BE AWARE OF THESE PEOPLE”

Helpful Report

Posted 8 years ago

Good day Mr Magiera, Thank you for your feedback we do appreciate it. As most Insurance policies go, the Validation of the Insurance can only be done once the policy has already been paid for. If the information that was provided at inception does not match what your previous Insurers hold or the Claims & Underwriting Exchange database for that matter we would be required to see a documented proof stating the information you have initially gave is correct indeed. I would like to have a look into the matter further for you if you would please contact myself on nichola.geduld@vcil.co.uk and provide me with your reference details I will respond accordingly. Regards Nichola Geduld

Posted 8 years ago

“No option to unsubscribe from email list when the site content is no longer relevant.”

Helpful Report

Posted 8 years ago

Good day, please contact myself at nichola.geduld@vcil.co.uk so we could discuss the matter and have your contact information removed if necessary. Regards Nichola

Posted 8 years ago

“Expensive for a careful driver who never had a blame worthy accident yes i had one with under cover police who lost film footage of the accident when they ran into the back of my van. Outcome 50/50. Unhappy”

Helpful Report

Posted 8 years ago

Good day Mr Quinn, thank you for your feedback we do appreciate it. I'm sorry you feel we are too expensive though a 50/50 claim will increase any premium naturally as the quote will be based on your risk details and most Insurer's will see any individual as a higher risk if they have had a claim within the last 5 years be it Fault or non Fault. Regards Nichola

Posted 8 years ago

“The person who appeared to be happy over the fact that my insurance had gone up and then was positively gleeful when i told her that i finally, had received 3 points on my licence after all these years. Can't wait or my renewal date.”

Helpful Report

Posted 8 years ago

Good day Mr Hutchinson, I'm really sorry to hear that this has happened. Kindly provide your customer reference number so I can gain access to your policy and have a look into this for you. Kind regards Rebecca

Posted 8 years ago

“was very fast to give me a price and take the amount in full then 1 week later send me email saying that unless i prove ncb they cancel my insurance proved ncb then they sent email saying canceling my policy unless share my driving licence on line which i had to do because i have already payed and they would not give me refund basically bullied me would not recommend this service as they say one thing and ultimately are just trying to put the price up and not very helpful customer service as they dont care about you just trying to get more out of u be aware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

Good evening Mr Hale, Thank you for your feedback we do appreciate it. As stated in our terms of business it was advised that a validation check will be performed within the first 14 days of the policy for certain documents your specific Insurer may require. With that we have to issue notice that clearly stipulates what is needed and the time frame allowed as any Business normally would. I can also see you have recently spoken to one of our Customer Service Team Leaders who has managed to resolve your issue smoothly and the case was closed. If you so wish to have a further discussion on the matter please feel free to contact myself on nichola.geduld@vcil.co.uk Regards Nichola

Posted 8 years ago

“Follow up customer service appalling!”

Helpful Report

Posted 8 years ago

“When You guys were selling your insurance I had 10 years no claims bonus which it was confirmed by my previous insurance to your insurance but somehow your colleague didn’t register me on my no claim bonus neither emended their mistake that caused me to pay more. That’s why I not happy with your insurance.”

Helpful Report

Posted 8 years ago

“Your customer service is shocking I will not be renewing with you next year”

Helpful Report

Posted 8 years ago

“Premium massively increased with no option to cancel”

Helpful Report

Posted 8 years ago

VanCompare is rated 4.4 based on 1,632 reviews