VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,618 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,618 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kashi wasted my time offering me a quote of £2830.45 when the cheapest quote so far was £424.44 by Adrian flux”

Helpful Report

Posted 5 years ago

“Please be warned. This entire companies business practice is structured to rip you off. They will claim you were involved in an accident that was nothing to do with you, even when you get confirmation from the insurer who logged it on the underwriters exchange that it’s nothing to do with you . They will speak to you like dirt They will waste hours of your time They will ignore your complaints And then to add insult to injury , when you finally run out of patience they’ll charge you £55 to cancel before your policy has even commenced.”

Helpful Report

Posted 5 years ago

Hi Matt, Thank you for your feedback we to appreciate it. If you could provide me with your previous policy details I would be more than happy to look into this case for you in order to elaborate and hopefully reach a satisfactory resolution. Here is my email address if you want nichola.geduld@vcil.co.uk forward your details and we can discuss. Regards

Posted 5 years ago

“What an absolute joke of a company. I had to cancel my insurance because won't accept the fact that i had insurance on my provisional license to add up to my 3 years no claim bonus. Cancellation fees withing the 7 days since i took my insurance through these? I don't think so, I shall be putting a further complaint and dispute and more negative feedbacks will be left online.”

Helpful Report

Posted 5 years ago

“THESE PEOPLE SHOULD BE ARRESTED ON THEFT CHARGES....TOOK MY MONEY OF OVER 100 POUND AND THEN COULD NOT PROVIDE ME WITH ONGOING COVER....WANT TO EXECISE MY COOLING OFF PERIOD RIGHTS BUT THEY CANCELLED MY POLICY AND KEPT MY MONEY SAYING I HAD TO PAY A COOLING OFF PENALTY AND I OPTED IN TO OP OUT OF ANY RIGHT TO RECIEVE MY REFUND ENTITLEMENT??!! WHICH COST OVER 100 POUNDS FOR 2 DAYS COVER ON A 400 POUND POLICY...I HOPE MY FURTHER STEPS WILL BE A LESSON TO THESE DAYLIGHT ROBBERS......DO NOT USE.”

Helpful Report

Posted 6 years ago

Good Day, Thank you for your feedback, if you would like us to have a look into the matter we would be happy to do so. Cancelling the policy in cooling off by your request or our validation there would be charges by the Insurer as well as the Broker as stated in the terms of business. As we dont know your Name or have any of your details we are unable to review your case. Please contact myself via email on nichola.geduld@vcil.co.uk to discuss. Regards Nichola Geduld

Posted 5 years ago

“No Call back, when requested twice, no claimes policy issue, wasting hours trying to resolve!!!”

Helpful Report

Posted 6 years ago

“took my money then afterwards wanted evidence of no claims from other insurer then claimed my vehicle was subject to an open claim .it then was agreed that it was not my new vehicle that was subject to an open claim but open claim was for a private car my wife was driving in 2017 .Van compare then agreed that if i provided proof that it was my wife driving they would honour the agreed policy which i was eventually able to provide them with on the deadline day . however their representative ,who promised to call me back(i gave permission and asked my wifes car insurer to answer any questions about the claim on her incident once i was aware that they needed this confirming )obviously van compare failed to contact them. this then was followed by van compare hastily cancelling the policy and today refunded me . they have taken over £200.00 for the privileged of not providing insurance cover TOTALLY AND UTTERLY DISGUSTED WITH THEIR MERCENARY ATTITUDE . HOWEVER THE WELL MANNERED STAFF CANT BE FAULTED IN THEIR PHONE MANNER PLEASE BE AWARE OF THESE PEOPLE”

Helpful Report

Posted 6 years ago

Good day Mr Magiera, Thank you for your feedback we do appreciate it. As most Insurance policies go, the Validation of the Insurance can only be done once the policy has already been paid for. If the information that was provided at inception does not match what your previous Insurers hold or the Claims & Underwriting Exchange database for that matter we would be required to see a documented proof stating the information you have initially gave is correct indeed. I would like to have a look into the matter further for you if you would please contact myself on nichola.geduld@vcil.co.uk and provide me with your reference details I will respond accordingly. Regards Nichola Geduld

Posted 6 years ago

“No option to unsubscribe from email list when the site content is no longer relevant.”

Helpful Report

Posted 6 years ago

Good day, please contact myself at nichola.geduld@vcil.co.uk so we could discuss the matter and have your contact information removed if necessary. Regards Nichola

Posted 6 years ago

“Expensive for a careful driver who never had a blame worthy accident yes i had one with under cover police who lost film footage of the accident when they ran into the back of my van. Outcome 50/50. Unhappy”

Helpful Report

Posted 6 years ago

Good day Mr Quinn, thank you for your feedback we do appreciate it. I'm sorry you feel we are too expensive though a 50/50 claim will increase any premium naturally as the quote will be based on your risk details and most Insurer's will see any individual as a higher risk if they have had a claim within the last 5 years be it Fault or non Fault. Regards Nichola

Posted 6 years ago

“The person who appeared to be happy over the fact that my insurance had gone up and then was positively gleeful when i told her that i finally, had received 3 points on my licence after all these years. Can't wait or my renewal date.”

Helpful Report

Posted 6 years ago

Good day Mr Hutchinson, I'm really sorry to hear that this has happened. Kindly provide your customer reference number so I can gain access to your policy and have a look into this for you. Kind regards Rebecca

Posted 6 years ago

“was very fast to give me a price and take the amount in full then 1 week later send me email saying that unless i prove ncb they cancel my insurance proved ncb then they sent email saying canceling my policy unless share my driving licence on line which i had to do because i have already payed and they would not give me refund basically bullied me would not recommend this service as they say one thing and ultimately are just trying to put the price up and not very helpful customer service as they dont care about you just trying to get more out of u be aware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

Good evening Mr Hale, Thank you for your feedback we do appreciate it. As stated in our terms of business it was advised that a validation check will be performed within the first 14 days of the policy for certain documents your specific Insurer may require. With that we have to issue notice that clearly stipulates what is needed and the time frame allowed as any Business normally would. I can also see you have recently spoken to one of our Customer Service Team Leaders who has managed to resolve your issue smoothly and the case was closed. If you so wish to have a further discussion on the matter please feel free to contact myself on nichola.geduld@vcil.co.uk Regards Nichola

Posted 6 years ago

“Follow up customer service appalling!”

Helpful Report

Posted 6 years ago

“When You guys were selling your insurance I had 10 years no claims bonus which it was confirmed by my previous insurance to your insurance but somehow your colleague didn’t register me on my no claim bonus neither emended their mistake that caused me to pay more. That’s why I not happy with your insurance.”

Helpful Report

Posted 6 years ago

“Your customer service is shocking I will not be renewing with you next year”

Helpful Report

Posted 6 years ago

“Premium massively increased with no option to cancel”

Helpful Report

Posted 6 years ago

“When changing vehicle halfway through you can’t match price you get online & end up paying 50% more or you have to pay to get out of policy & people don’t understand what your telling them think it was 4 phone calls just to change van on policy don’t think will use again when I renew in 6 months”

Helpful Report

Posted 6 years ago

“Been with vancompare for years always had paper renewal documents and automatic renewal. Apparently they have gone paperless so no paperwork was sent an email was sent to a discontinued address so I was not aware my policy had not been renewed. Luckily I didn't have an accident as I was driving with no insurance. When I was made aware of this by a third party I immediately contacted van compare to be told it was my fault and my premium would increase by 50%.”

Helpful Report

Posted 6 years ago

“Massively over charged for my insurance called in to amend it and was told I would have to pay almost £200 to cancel it I'm hung over a barrel with no way out and paying well over the odds conned by my automatic renewal price, I trusted the price and company very let down won't use again”

Helpful Report

Posted 6 years ago

Good evening Mr Cantlon, Thank you for your feedback we do appreciate it. I have had a look into your case and as stated in our terms of business, for any changes made to your Insurance after inception there will be an administration fee playable as well as an Insurer charge for the risk details changing from what they originally were and for the cancellation of the policy. In this instance your information provided at inception were incorrect which resulted in the premium being increased to match. If you wish to discuss the matter further and get a better understanding of the charges please feel free to contact myself on nichola.geduld@vcil.co.uk Regards Nichola

Posted 6 years ago

VanCompare is rated 4.4 based on 1,618 reviews