Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

“This company is awful, please don’t insurance your van with them. They rang me four times asking me for information and I repeated the same answers four times. They called back and when I missed the call I waited on hold for over 20 mins to be told someone would ring me back that day, they didn’t. The next day my policy was cancelled. This company has caused me a lot of stress and inconvenience and as a tradesman I rely on my van. Customer service are terrible and rude. Terrible company.”

Helpful Report

Posted 4 years ago

Hi Mr Hughes, Thank you for your feedback. I have checked your previous policy with ourselves and I can see it was cancelled as a result of misrepresentation, your Insurers have also provided you ample time and opportunity to resolve the issues in order to avoid cancellation although our team have been unsuccessful in establishing contact with yourself. On the occasions you have spoken to our staff all required information was not provided. With that said if you feel you have been given a bad service please email me on nichola.geduld@vcil.co.uk and I would be happy to investigate further. Regards Nichola geduld

Posted 4 years ago

“Hello Mr Clark,I was wery delighted after I purchased insurance for my van. But now it turn up like a worse nightmare of my life. My 9 year no claime bonuses, not valid anymore for this policy and I will be treated like 0 no claime bonuses. My insurance will be re calculated and will cost around £1000 extra per year. I did provide all information in first place and look what I get. Can you please help to solve this nonsense for me. My number is 07949569812 Reference no.VO 465939-002 Vehicles no.GM18ZFN Many thanks”

Helpful Report

Posted 4 years ago

Hi Mr J Petkevicius, I have checked your policy and as a part of our validation your Insurers have requested that you submit various documents to validate that the risk details you have provided are correct. As you have stated above you are experiencing issues with your no claims bonus as I am sure are aware it is currently in use on another vehicle which means it cannot be applied to your policy with ourselves and therefore the discount needs to be removed which will result in an additional premium being applied. I can see our Audit team has spoken to you and explained all. I will however get one of our senior staff members to contact you and explain what is required from you in order to keep this policy enforce. Regards Nichola Geduld

Posted 4 years ago

“Hello Mr Clark,I was wery delighted after I purchased insurance for my van. But now it turn up like a worse nightmare of my life. My 9 year no claime bonuses, not valid anymore for this policy and I will be treated like 0 no claime bonuses. My insurance will be re calculated and will cost around £1000 extra per year. I did provide all information in first place and look what I get. Can you please help to solve this nonsense for me. My number is 07949569812 Reference no.VO 465939-002 Vehicles no.GM18ZFN Many thanks”

Helpful Report

Posted 4 years ago

“You charged me 3 x the price of last year's insurance. Please reply to my email”

Helpful Report

(Alexandra Pyman) - Posted 4 years ago

Hi, Thank you for your feedback, from what I can see on your Policy that you called into our office to discuss and go ahead with the Renewal. Your premium this year is £29 more than last year and £129 cheaper than the year before. If you still wish to discuss this Renewal please call our office on 0333 200 4677 and we would be more than happy to assist. Regards Nichola Geduld

Posted 4 years ago

“Won’t use again”

Helpful Report

(Millicent Nkwane) - Posted 5 years ago

“Disgusting service on phone today. Cancelled my policy unless I made an immediate payment in relation to change of address but refused to email anything in relation to this. Refused to let me speak to a supervisor. Refused to give me surname or call ref number. Terrible terrible customer service. John Edwards”

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Posted 5 years ago

“Will not use again, added convictions for speeding that weren’t mine, overcharged , requested call back from a managed, but they haven’t bothered to call. DO NOT USE”

Helpful Report

Posted 5 years ago

“Absolutely terrible has taken me almost 2 months to cancel my policy and had to pay out half the policy premium terrible South African customer service have been with them 3 years then asked for my previous no claims which had been supplied 3 years previously no one to complain to”

Helpful Report

Posted 5 years ago

Hi Fiona, Thank You for your Feedback. Im sorry to hear about your experience. I would like to have a further look into this matter with you, if you could email me further details to cs@bismail.co.uk or call our office and request to speak to myself I would be happy to assist. Regards Nichola Geduld

Posted 5 years ago

“This company take deposit , cancel insiurence after 1 day . And 492£ don't refunded ..... Despondent this not for policy . And take more information to tweeter I have Voice recorder.”

Helpful Report

Posted 5 years ago

Hi Ernestas, I have had a look into your policy and I can see you have already been in touch with our Complaints department and your complaint has since been handled. We appreciate your feedback. Regards Nichola

Posted 5 years ago

“What went wrong? EVERYTHING”

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Posted 5 years ago

“Did not take out policy due to increase in price when being validated over the phone but have been charged a cancellation fee for a policy that was not fully in force. Formal complaint submitted.”

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Posted 5 years ago

“Not happy the way I was addressed would not do or recommend you to anyone extremely poor costumer service”

Helpful Report

Posted 5 years ago

Good Day, Thank You for your feedback we do appreciate it. If you could provide me with your previous policy details I would be happy to look into the matter and resolve with yourself where possible. Please contact me on customer.assistance@bismail.co.uk. Regards Nichola Geduld

Posted 5 years ago

“very expensive quote over £150.00 more than my renewal with the same insurance company .When I asked the call assistant why he just keep repeating the same line it the best price on screen”

Helpful Report

Posted 5 years ago

“Don't use this company avoid at all costs go elsewhere. I had a van for less than one month and they continued taking payments from my account once it was closed. They took £550 deposit and want more on a policy costing £1500 for the year. They took the finance from the finance company and never told them my policy had been cancelled. I would look else where all the mess they got me into and they are hounding me still for money. Wouldn't let me cancel my policy at first so they could charge more. Don't give them bank details they used this to dip into my account while under investigation by the ombudsman. If I could give less than a 1 star I would very poor and hound the customers.”

Helpful Report

Posted 5 years ago

Hi Mark, Thank you for your feedback, we do appreciate it. If you could email me your previous policy details I would be more than happy to check and discuss the matter with you. My email address is nichola.geduld@vcil.co.uk alternatively you can call me on 0333 200 4677. Regards Nichola

Posted 5 years ago

“The worst insurance company ever, I kept on getting late charges every month, when they was money to cover the cost. So I chose to go to a different company, van compare is now trying to get a full year's money of me, I'm being Ripped off being with them, and Ripped off trying to get away. Very poor company...”

Helpful Report

Posted 5 years ago

Good Day Ian, Thank your for your feedback, I have checked your policy and we haven't charged you any additional monies, you have however been charged fee's by the Finance Company for Direct Debit defaults and cancellation. All of which you agreed to at the time of taking up the Insurance policy. If you arent clear on why or how this has come to be you are welcome to contact our office and discuss your previous Insurance on 0333 200 4677 alternatively email us at customer.assistance@bismail.co.uk. Regards Nichola Geduld

Posted 5 years ago

“Shocking service. This company does not have a clue! You fully complete the on line application, fully pay for it and upload your proof of no claims etc. You then receive an email saying your on cover. Great!, well NO, you then receive a txt stating you need to contact them urgently by telephone. You then have to go through the complete application process again, even though they have all the information. All the while they are attempting to sell you policy upgrades! Eventually after about 30 mins you get your policy approved as per your on line application. Great the policy document arrive by email. A but wait, vehicle is STILL showing as un insured on ask mid. I called and was informed.... it takes 24hours to appear live - so much for road taxing the vehicle today then. 24hrs later, still not insured via askMid . AVOID THESE COWBOYS at all cost.”

Helpful Report

Posted 5 years ago

Good day Mr Shannon, Thank you for your feedback, I'm sorry to hear about your experience with ourselves thus far. I have checked your policy and a Customer Service Manager will be in contact with yourself to discuss the matter further. Regards Nichola Geduld

Posted 5 years ago

“An insurance company to be avoided at all costs. Quite possibly the most underhand and morally bankrupt business I’ve ever dealt with. They don’t deserve the one star.”

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Posted 5 years ago

“Always resd the small print £90 to cancel a policy. Non negotiable. At least Dick Turpin wore a mask, you had a clue you were about to be robbed.”

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Posted 5 years ago

“keep getting emails with documents which I cant open. Send a reply but do not receive an email back. Received text message but you cant reply to the text message”

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Posted 5 years ago

“I have sent you all the right information,but I’m still being contacted by you, asking for urgent information requested. This has been going on for weeks now ,my girlfriend has spoken to you and has been told everything is fine your end, and the matter will be dealt with but you still email me.”

Helpful Report

Posted 5 years ago

Hi Oliver, The issue is now resolved and you will stop receiving follow up emails. As one of our emails hadn't been opened from your end, the system was resending them as it thought you hadn't seen it. Your audit is now complete, sorry again for any inconvenience caused. Many thanks, Ben

Posted 5 years ago

Hi Oliver, The issue is now resolved and you will stop receiving follow up emails. As one of our emails hadn't been opened from your end, the system was resending them as it thought you hadn't seen it. Your audit is now complete, sorry again for any inconvenience caused. Many thanks, VanCompare

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VanCompare Reviews