VanCompare Reviews - Read 1,521 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.63 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 50,000 van insurance customers.*

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Phone:

0333 200 1466

Email:

cs@vancompare.com

Location:

2 Denmark Road

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever they never call you back and they hang up on you”

Posted 21 hours ago

“Very pleasant, helpful and informative”

(Florence Dantjies) - Posted 3 days ago

“Very happy satisfied 5 stares to the costumer service specially
Taahir fisher”

Posted 3 days ago

“Very bad service and communication!
Waste my time!”

Posted 3 days ago

“Typed all my details into the website, got an instant phone call saying they can do it cheaper than the website. Transferred me to another company which I had never heard of who then asked for ALL of my details. Firstly, I did not give you permission to call me (I stated email only on the contact info) and whats the point of giving all my details if you ignore them and pass me round to someone else. No thanks.”

Posted 3 days ago

“Very impressed with the helpful and professional service.”

(David LaBorde) - Posted 3 days ago

“Great company”

Posted 1 week ago

“Great company, Alex Coles was awesome”

Posted 1 week ago

“Posh boy Alex was brilliant and helpful.”

Posted 1 week ago

“My wife took out insurance with these cowboys paid in full then she got a text asking for an extra £80 because she had an accident even though it was a no fault claim because of a rear shunt. When she phoned to cancel insurance they charged a cancellation fee of £25 she had the insurance for 3 days Please read I am a genuine person and don’t like being ripped off Don’t get insurance through this company”

Posted 2 weeks ago

“Extremely bad got commercial policy with them.At the beginning they tell you anything but to catch you. For example on 1st day I started the policy I was told I got 30 days of commercial purpose to travel abroad and only now they turned around saying nope is for social purposes. Trying to solve the matter?! Forget about I lost the wish to live they transfer you from one to another and some of them shut the phone on your face. Think twice before even thinking of using them”

Posted 2 weeks ago

“bad bad bad don't be fooled, they extort administation fees for just communicating with them”

Posted 3 weeks ago

“What a ripoff. Gave me my insurance, then demanded more documents. With no way to contact them. Automated system just round in circles. Their own system put me through to a number of companies who didn't know them, nor did they have any records of me on their systems. Then emailed threat of cancelation. Then told they going to take an aditional 25% £118 from my card plus admin fee of £35. Who the hell do they think they are.
I'm now waiting for a response to their latest demand. I've told them to remove my son from the insurance so they can't charge the extra. Lets see what they do.

Steer clear, they are”

Posted 3 weeks ago

“Great company and serivce”

Posted 1 month ago

“We received a quote, paid the deposit and set up direct debit online, everything looked fine, then received text to urgently call. The operator went through the questions again, then the price increased by nearly double,. when we asked for deposit back, they said we have to pay a cancellation fee of £25, we had the quote for no longer than 30 minutes and the the operator said our standard cooling off period for consumers was not valid. K Gace”

Posted 2 months ago

“Ever since I used your online site, I'm getting flooded with spam emails and bitcoin stuff.
Charlton's......”

Posted 2 months ago

“Be very careful using this company I made a slight mistake when they made the verification call and my quote went up £60 so when I told them to cancel they charged me a £25 cancellation fee for 20 minutes worth of insurance and accused me of fraud the operator was quite aggressive,I now tentatively wait for a refund on what’s left of my payment for 20minutes insurance I will be taking it up with the ombudsman use this company at your peril”

Posted 3 months ago

“I purchased a Policy Through this company. They ended up not giving me my insurance and they took my deposit never gave it back SCAM SCAM SMAM”

Posted 3 months ago

“Very warm and friendly phone call, very understanding in setting up insurance for me, all completed and in force the day and time requested thank-you.”

(David LaBorde) - Posted 4 months ago

“Sadiqa Manan Was very helpful on the phone”

(Sadiqa Manan) - Posted 4 months ago

VanCompare is rated 4.51 based on 1,521 reviews