VanCompare Reviews - Read 1,579 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.63 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 50,000 van insurance customers.*

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Phone:

0333 200 1466

Email:

cs@vancompare.com

Location:

2 Denmark Road

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got online quote £100-400 more expensive than my renewal but the main problem was the five cold calls and counting within 20 minutes of completing the form!”

Posted 1 week ago

“Do not use. I was guaranteed a good price. Rang up to added ncb to my policy and my policy went up nearly £100. But now I'm stuck for the year. Won't use them again or recommend them. Sharks. I'll be very surprised if I even get my ncb back at the end of the policy.”

Posted 1 week ago

“Dont bother, will give you a good quote and then you have to ring the broker and be told they cant do it at that price, wasted 4 hours on this pile of tat only to go on comparethemarket and got it done and dusted within 25 mins, total messers. I would put 0 if possible.”

Posted 3 weeks ago

“South african rip-off merchants. Take £4 off you and then say you have to phone to confirm, then you find out you can't have the low price quote but only the £800 most expensive quote of all the quoted prices. So I say forget it but then I'm told I lose the £4. Do that 100 times a night, not a bad little earner!”

Posted 3 weeks ago

“Absolutely shocking ,keep calling to ask where my insurance cover note is they keep passing me around yet still not received it ,completely messing me about ,stay clear”

Posted 1 month ago

“The guy was speaking in monotone all the way through. He kept asking me some questions 2 or 3 times and got annoyed when i did not know how many miles per year i did, as i've had the van 2yrs, which was mostly through a pandemic. He then gave me a quote, which i used my 7yrs no claim from my car, which was £450 +, where as my insurance quoted £467.04 which i only had 2yrs no claim on. Your company advertises that most people save about £114, than staying with their own insurance. I feel this is a rip off, especially that he asked what my insurance quoted for this year. He took all my details, including my email address, which i don't think you need unless i was to take up your offer of insurance.”

Posted 1 month ago

“Less like zero , rude consultants , poor service , lie about the valuation , when you pay full payment. Then call to you and inform about mistakes on web page and you need pay more or if you asking about a full refund , this Company deducted orginal payment by £25.00 as a service fee. ZERO COMPANY , NO TRUST. RUDE STAFF”

Posted 1 month ago

“Sokd my van 4 months ago and canceled my insurance and direct debit , be warned this company saved my full card details and withdrew £150 from my bank 4 months later even though the direct debit was canceled phoned bank and they told me theve took it through a card payment so theve saved all m card details even the 3 number pin on the back . Completely illegal and I will be taking it further”

Posted 3 months ago

“ive been with this company since 2019 and havent experienced any issues thus far, happy to insure a 3rd vehicle as they've provided me with a good customer service journey to date”

Posted 3 months ago

“great company to work with , just insured my second vehicle without the trouble of having to provide every single detail as they already had most of the information on file”

Posted 3 months ago

“Great service - extremely helpful”

Posted 3 months ago

“Excellant Service.”

Posted 3 months ago

“Great service and great advice on buying my van insurance, spoke to Mack in sales, would highly recommend, made buying my insurance easy.”

Posted 3 months ago

“great service, saved £100”

Posted 3 months ago

“Amazing and helpful staff”

Posted 3 months ago

“Very professional and nothing more than what was required Wouldn't recommend any other company very efficient and straight forward”

Posted 3 months ago

“Great price and friendly staff”

Posted 3 months ago

“excellent service, great company to be insured with , ive been trying to get quotes on a vehicle that has not been registered yet for hours and without fail Vancompare has managed to sort out a policy in under 15 minutes !!!!”

Posted 3 months ago

“Amazing customer service, always very helpful.”

Posted 3 months ago

“i would highly recommend this business to anyone looking for insurance friendly and very helpful and managed to save some money too”

Posted 3 months ago

VanCompare is rated 4.48 based on 1,579 reviews