Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.70

“I can not review an order that i am still waiting on witch I ordered on the 28 of march”

Posted 1 month ago

Hello, I have looked into this for yourself and can see your order was placed over the bank holiday weekend on the 30th of March. Unfortunately due to a large volume of orders there was a delay with the couriers delivering these items. I can see this is now delivered, if this is not the case please do let us know and we can look into this further. We apologise for the inconvenience caused. VanPimps.

Posted 1 month ago

“Window was missing a key part. Called all day Friday but all the phone lines were closed, even though their opening hours said they would be open. I left an email but the response was to 'expect 2-3 working days for a reply' which is quite a long response time.”

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Posted 2 months ago

Hello, We do apologise you were unable to get through on our phone line. I can see you have emailed us on Friday 1st regarding your issue. I can also see our customer service team did reply on Friday afternoon, if you could please reply to this email we will be able to assist with your issue further. Apologies for any inconvenience. VanPimps.

Posted 2 months ago

“The side curtains fitted fine but The barn doors are not shaped to the van, not even close! Actually disappointed because the material is great!”

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Posted 6 months ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 6 months ago

“Web site says 8am open got there for 8.15 no answer!! Rang number and said open at 9 am finally got an answer after shouting through loading bay. 10 min later guy comes to me and takes my order , not very apologetic, told to go to loading bay be ready in 10 min ish . 20 min later no sign shouted again , store room guy said the order not sent down to him , another 10 Minutes gone ( this next point may be my fault but ) got home and they had transposed my order , could not be bothered to go back as had time limit to fit, so all in all bloody disgruntled!!!!!!!! But products good two side windows 1 opening and one fixed”

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Posted 6 months ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 6 months ago

“Spray glue is good , nice to use , carpet i ordered was anthracite , seems its a different colour to the anthracite I used before which is a shame , and I ordered two sets of window curtain kits for a transit custom to which one of the kits were missing , call and you said you send one out which was a week ago and I'm.still waiting , to add insult to injury , the van delivery driver shoved the box in at the rear of my van and garage door resulting in the rear door of my van being scratched......so overall not very happy unfortunately.....”

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Posted 9 months ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 9 months ago

“Not good at all”

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Posted 9 months ago

“Got some seat bases. I took the blame fore them being wrong as it was a model change over year. I returned them for you to send the other version. You sent me the same ones again!! I ran out of time to get it done so adapted them to fit ! Not ideal . I guess it boils down to a lad in a wharehouse picking the wrong box. Prob the ones i had first time !”

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Posted 10 months ago

“So I order a number of items. Two rear windows, a 2x window fitting kit and some u seal for the window edges and two new door seals. I thought postage was initially OK. Not the fastest but also not the slowest only to fine that the shipping had been spilling into two parcels. One DHL and one via the royal.mail. one arrived but not the other until later that day. Again not a problem I thought until it turns out that the bonding kit and the u channel were missing. I contacted the customer service that proceeded to ask me if I was sure that the items weren't there ( fortunately I do trust my own eyes to tell the truth) which is a little insulating. I then had to wait another few days for the missing parts to arrive. The items themselves are of a good quality but unfortunately on this occasion let down by the customer service and order fulfilment processes.”

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Posted 11 months ago

“It would help if I had the goods to write a review”

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Posted 1 year ago

Hello Frank, We do apologies for any delay in receiving your product. If you still haven't received this item please email into support@vanpimps.co.uk along with your order number and a member of our logistics team will be able to look into this for you. Once again we apologies for any inconvenience caused. VanPimps.

Posted 1 year ago

“Good delivery times but unfortunately the quality of the product is poor. Only 2 popper which are in the middle so still allows light through all corners, also no installation instructions so overall not happy with the product unfortunately.”

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Posted 1 year ago

Hello Matthew, Many thanks for your comments. Our curtains are very popular with our customers and come with 2 x tie backs. 2 x male and female poppers on each curtain to allow the to attach to the side aperture. Pre-drilled rails for mounting the curtain rail in your campervan. Pre drilled end stops for the rails. Small head self tapping fixing screws designed to not snag on the curtain gliders! We are sorry that you are not happy with the item, please email support@vanpimps.co.uk and a member of our team will be able to assist you. VanPimps.

Posted 1 year ago

“Good parts but expensive delivery, says two days but after 4 still not arived”

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Posted 1 year ago

Good afternoon Phillip, Many thanks for your feedback. We shipped your order the following day after you placed your order, unfortunately DHL delayed the delivery to you, however this is out of our control. Apologies for the delay and inconvenience caused to you. VanPimps Team.

Posted 1 year ago

“The quality of the stitching of the covers was poor in a lot of places which was a real shame as overall tge covers looked good quality. Drivers back rest seat cover did not fit well at all (was too big where it overlapped undeeneath) and all the head rests were shocking dont fit properly and stitching looked completely unfinished. I'd like a refund or replacement please.”

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Posted 1 year ago

Good afternoon Dominic, Apologies regarding your issue with your order. We have searched for you in our customer services department and cannot find any correspondence from you with regards to this. Please could you reply to the support email that will be sent over to you shortly with images and a description of your issues and we will be in contact with you. Apologies for the inconvenience caused. VanPimps Team.

Posted 1 year ago

“Hi disappointed with the splitter purchased as not the one pictured in the photo on your website initially I thought I had ordered the wrong one and reordered to find the same one delta second time. I have emailed about the issue but no response.”

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Posted 1 year ago

Good morning Adrian, Apologies regarding this. We have taken a look in our customer services department and we can see the email from them to you as below. Your support ticket number is 91855, if you could kindly reply to your support ticket and they will be more than happy to assist you. Thursday 16:04 Hi Adrian. Thank you for recently contacting us. Can you please reply to this email with your order number and also send over some images of the issues you are having and we will of course look into this for you. Kind Regards, Ollie - Customer Services Manager

Posted 1 year ago

“First parcel arrived quickly. Window supplied correct. Bonnet bra was incorrect style and damaged. New Bonnet bra sent and incorrect item arrived again.”

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Posted 1 year ago

Good afternoon Matthew, We are sorry to hear this. With the black and grey chequered bonnet bra, it is sometimes difficult to see the style without looking in the light at the product. Could you kindly email support@vanpimps.co.uk and a member of our team will be able to assist you with this. Apologies for the inconvenience caused. VanPimps.

Posted 1 year ago

“I ordered the wing mirror covers but was sent the the more expensive complete mirrors set for my sprinter. Struggled to find a contact number. Then emailed in asking what to do now have no time to arrange returning the items as the boxes have also been thrown away. Just such an inconvenience as I wanted only the covers so I could get them painted to match my van colour. 😰”

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Posted 1 year ago

Good afternoon, Apologies that you received the incorrect product. We can see the correspondence between yourself and our customer services department with regards to this. Your support ticket number 89954, we are waiting for your reply to which they asked for your order number and images of what you had received, so the customer services team could look into this for you. Could you kindly email support@vanpimps.co.uk so a member of our team will be able to assist you with this. VanPimps.

Posted 1 year ago

“Whilst the window and glue where good. The window trim was not long enough. I have emailed their contact and not received a reply over a week later”

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Posted 1 year ago

Good afternoon Martin, We have searched for you in our contact system and cannot find any correspondence from yourself and this is why you have not had a reply with regards to this. Could you kindly email support@vanpimps.co.uk and a member of our support team will be able to assist you with this. Apologies for the inconvenience caused. VanPimps.

Posted 1 year ago

“Not great service and the seat covers are not good quality”

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Posted 1 year ago

Good afternoon Nick, We are sorry to hear this. Can you please contact support@vanpimps.co.uk with your issue and a member of our team will be able to assist you. VanPimps.

Posted 1 year ago

“Didn't realise ordered l shape but wanted c shape,have been on holiday since Thursday 5th, was supposed to arrive Tuesday before holiday, but didn't arrive until Thursday, when I was on holiday,would have noticed my error before holiday,if it had arrived on time.”

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Posted 1 year ago

Good morning Gordon, We have taken a look at your order and we can see that we dispatched your order on the Monday and was due for delivery on Tuesday however the courier DHL had delayed the delivery, this is out of our control unfortunately, apologies for this. With regards to noticing your error, your order conformation email would state what is on your order. If you wish to send your order back to us please fill in the returns form as per the link below but you will be liable for the return postage as you ordered incorrectly. https://www.vanpimps.co.uk/returns-authorisation-form/ VanPimps.

Posted 1 year ago

“I’m only sending this because vanpimps keep sending emails requesting feedback. Overall service poor, I visited shop to get the curtains I wanted quickly. The shop took far too long then I was sent to the loading bay to stand and wait 20mins for service. Another customer also waiting who was very annoyed. Two days later I get emails to say my order had been dispatched, which was also rubbish. Very disorganised.”

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Posted 1 year ago

Good afternoon Daniel, Many thanks for your feedback and apologies for this. We are always looking at ways to improve and we will take this on board. VanPimps Team.

Posted 1 year ago

“Inaccurate description of items on website. Ordered seat covers for a Vivaro 2016 supposed to fit all models after 2014 with double passenger seat. On pictures shows that it firsydouble seat and not two single passenger seats. Received seat covers that are for two individual passenger seats. Impossible to fit them. Have to be returned and get something different. Customer services don't answer the phone. Trying to sort out the return and get a refund. No reply as to when will get the refund back and left 150£ sort.”

Helpful Report

Posted 1 year ago

Good morning Fotios, We are sorry to read that you are not happy with your TRAFIC X82 2014> PUNCHED LEATHER STYLE SEAT COVERS - BLACK 2+1 FRONT. I have taken a look in our customer services department and I can see that you contacted us on Sunday evening and we replied to you on Monday morning. We apologise that the seat covers are not suitable for your vehicle and we are currently in the process of updating the website with the correct images and information. With regards to the return of the goods, we are in the process of arranging this for you as discussed on your customer support ticket and as soon as we receive the goods a full refund will be issued. Kind Regards, VanPimps.

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

VanPimps Reviews