VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,402 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,402 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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VanPimps 5 star review on 30th August 2025

Mark S

VanPimps 5 star review on 21st July 2025

Richard B

VanPimps 5 star review on 29th June 2025

Mark H

664

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order. Items said in stock so would assume quick delivery for the price”

Helpful Report

(VanPimps HQ) - Posted 1 month ago

“I found my package between bin etc, the courier FedEx is meant to release the package upon signature but yet they didn't ... i will complain as where I live things go missing, really inappropriate and vanpimps should re evaluate their couriers”

Helpful Report

(VanPimps HQ) - Posted 1 month ago

“Window at rear of door end is not the same shape as the panel, looks to b a bad piece of glass with a ripple in it”

Helpful Report

(VanPimps HQ) - Posted 6 months ago

Hello, We apologise for any inconvenience caused. We have looked into our system and cannot see any correspondence from yourself regarding this issue. If you could please contact our support email, help@vanpimps.co.uk, and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 6 months ago

“Twice I have ordered from you and both times there has been an issue with broken glass. I don’t think the packaging it sufficient”

Helpful Report

Posted 1 year ago

Hello, We can confirm we send thousands of pieces of glass out with very few damages, unfortunately as we are reliant on couriers sometimes they are not handled with as much care as needed and damages can occur. I can see you have had replacement items sent. We do apologise for the inconvenience caused. Kind Regards, VanPimps.

Posted 1 year ago

“Hi mine broke as soon as put on but you’ll blame that on how we did it Wasn’t even tight Straight in the bin”

Helpful Report

Posted 1 year ago

Hello, We do apologise you have had issues with an item purchased from ourselves. If you could send an email to help@vanpimps.com and we will of course look into this for yourself. Apologies for any inconvenience. VanPimps.

Posted 1 year ago

“I can not review an order that i am still waiting on witch I ordered on the 28 of march”

Helpful Report

Posted 1 year ago

Hello, I have looked into this for yourself and can see your order was placed over the bank holiday weekend on the 30th of March. Unfortunately due to a large volume of orders there was a delay with the couriers delivering these items. I can see this is now delivered, if this is not the case please do let us know and we can look into this further. We apologise for the inconvenience caused. VanPimps.

Posted 1 year ago

“Window was missing a key part. Called all day Friday but all the phone lines were closed, even though their opening hours said they would be open. I left an email but the response was to 'expect 2-3 working days for a reply' which is quite a long response time.”

Helpful Report

Posted 1 year ago

Hello, We do apologise you were unable to get through on our phone line. I can see you have emailed us on Friday 1st regarding your issue. I can also see our customer service team did reply on Friday afternoon, if you could please reply to this email we will be able to assist with your issue further. Apologies for any inconvenience. VanPimps.

Posted 1 year ago

“The side curtains fitted fine but The barn doors are not shaped to the van, not even close! Actually disappointed because the material is great!”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 1 year ago

“Web site says 8am open got there for 8.15 no answer!! Rang number and said open at 9 am finally got an answer after shouting through loading bay. 10 min later guy comes to me and takes my order , not very apologetic, told to go to loading bay be ready in 10 min ish . 20 min later no sign shouted again , store room guy said the order not sent down to him , another 10 Minutes gone ( this next point may be my fault but ) got home and they had transposed my order , could not be bothered to go back as had time limit to fit, so all in all bloody disgruntled!!!!!!!! But products good two side windows 1 opening and one fixed”

Helpful Report

Posted 1 year ago

“Spray glue is good , nice to use , carpet i ordered was anthracite , seems its a different colour to the anthracite I used before which is a shame , and I ordered two sets of window curtain kits for a transit custom to which one of the kits were missing , call and you said you send one out which was a week ago and I'm.still waiting , to add insult to injury , the van delivery driver shoved the box in at the rear of my van and garage door resulting in the rear door of my van being scratched......so overall not very happy unfortunately.....”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 2 years ago

“Not good at all”

Helpful Report

Posted 2 years ago

“Got some seat bases. I took the blame fore them being wrong as it was a model change over year. I returned them for you to send the other version. You sent me the same ones again!! I ran out of time to get it done so adapted them to fit ! Not ideal . I guess it boils down to a lad in a wharehouse picking the wrong box. Prob the ones i had first time !”

Helpful Report

Posted 2 years ago

“So I order a number of items. Two rear windows, a 2x window fitting kit and some u seal for the window edges and two new door seals. I thought postage was initially OK. Not the fastest but also not the slowest only to fine that the shipping had been spilling into two parcels. One DHL and one via the royal.mail. one arrived but not the other until later that day. Again not a problem I thought until it turns out that the bonding kit and the u channel were missing. I contacted the customer service that proceeded to ask me if I was sure that the items weren't there ( fortunately I do trust my own eyes to tell the truth) which is a little insulating. I then had to wait another few days for the missing parts to arrive. The items themselves are of a good quality but unfortunately on this occasion let down by the customer service and order fulfilment processes.”

Helpful Report

Posted 2 years ago

“It would help if I had the goods to write a review”

Helpful Report

Posted 2 years ago

Hello Frank, We do apologies for any delay in receiving your product. If you still haven't received this item please email into support@vanpimps.co.uk along with your order number and a member of our logistics team will be able to look into this for you. Once again we apologies for any inconvenience caused. VanPimps.

Posted 2 years ago

“Good delivery times but unfortunately the quality of the product is poor. Only 2 popper which are in the middle so still allows light through all corners, also no installation instructions so overall not happy with the product unfortunately.”

Helpful Report

Posted 2 years ago

Hello Matthew, Many thanks for your comments. Our curtains are very popular with our customers and come with 2 x tie backs. 2 x male and female poppers on each curtain to allow the to attach to the side aperture. Pre-drilled rails for mounting the curtain rail in your campervan. Pre drilled end stops for the rails. Small head self tapping fixing screws designed to not snag on the curtain gliders! We are sorry that you are not happy with the item, please email support@vanpimps.co.uk and a member of our team will be able to assist you. VanPimps.

Posted 2 years ago

“Good parts but expensive delivery, says two days but after 4 still not arived”

Helpful Report

Posted 2 years ago

Good afternoon Phillip, Many thanks for your feedback. We shipped your order the following day after you placed your order, unfortunately DHL delayed the delivery to you, however this is out of our control. Apologies for the delay and inconvenience caused to you. VanPimps Team.

Posted 2 years ago

“The quality of the stitching of the covers was poor in a lot of places which was a real shame as overall tge covers looked good quality. Drivers back rest seat cover did not fit well at all (was too big where it overlapped undeeneath) and all the head rests were shocking dont fit properly and stitching looked completely unfinished. I'd like a refund or replacement please.”

Helpful Report

Posted 2 years ago

Good afternoon Dominic, Apologies regarding your issue with your order. We have searched for you in our customer services department and cannot find any correspondence from you with regards to this. Please could you reply to the support email that will be sent over to you shortly with images and a description of your issues and we will be in contact with you. Apologies for the inconvenience caused. VanPimps Team.

Posted 2 years ago

“Hi disappointed with the splitter purchased as not the one pictured in the photo on your website initially I thought I had ordered the wrong one and reordered to find the same one delta second time. I have emailed about the issue but no response.”

Helpful Report

Posted 2 years ago

Good morning Adrian, Apologies regarding this. We have taken a look in our customer services department and we can see the email from them to you as below. Your support ticket number is 91855, if you could kindly reply to your support ticket and they will be more than happy to assist you. Thursday 16:04 Hi Adrian. Thank you for recently contacting us. Can you please reply to this email with your order number and also send over some images of the issues you are having and we will of course look into this for you. Kind Regards, Ollie - Customer Services Manager

Posted 2 years ago

“First parcel arrived quickly. Window supplied correct. Bonnet bra was incorrect style and damaged. New Bonnet bra sent and incorrect item arrived again.”

Helpful Report

Posted 2 years ago

Good afternoon Matthew, We are sorry to hear this. With the black and grey chequered bonnet bra, it is sometimes difficult to see the style without looking in the light at the product. Could you kindly email support@vanpimps.co.uk and a member of our team will be able to assist you with this. Apologies for the inconvenience caused. VanPimps.

Posted 2 years ago

“I ordered the wing mirror covers but was sent the the more expensive complete mirrors set for my sprinter. Struggled to find a contact number. Then emailed in asking what to do now have no time to arrange returning the items as the boxes have also been thrown away. Just such an inconvenience as I wanted only the covers so I could get them painted to match my van colour. 😰”

Helpful Report

Posted 2 years ago

Good afternoon, Apologies that you received the incorrect product. We can see the correspondence between yourself and our customer services department with regards to this. Your support ticket number 89954, we are waiting for your reply to which they asked for your order number and images of what you had received, so the customer services team could look into this for you. Could you kindly email support@vanpimps.co.uk so a member of our team will be able to assist you with this. VanPimps.

Posted 2 years ago

VanPimps is rated 4.7 based on 3,402 reviews