VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,678 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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VanPimps 5 star review on 25th July 2026

Bret M

Tracy M

683

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but id heard good things about you and you were recommend by my fitter but sadly he wont recommend again after fitting today. Luckily hes been a vehicle glass fitter for 40yrs, after taking the factory glass out it should've been an easy fit but wasnt as window was the wrong curve by about 10mm and had to be pursueded with cramps to fit, fitters been doing vehicle glass long enough so knew how to get around the issue but I wouldn't recommend fitting it without a professional. It looks great now and tint matches the factory glass, slider works well and happy with the finished product even thought ut put up a fight during fitting”

Helpful Report

(VanPimps HQ) - Posted 1 day ago

“I bought a prestige curtain kit and there were 19 clips missing Also the kit had 2 x behind passenger rails sets in so I have had to purchase a drivers side separately I have purchased 2 x curtain clip kits to replace the missing ones and so I can have some spares . The curtains are very tight when fitted and barley move in the rails”

Helpful Report

(VanPimps HQ) - Posted 3 weeks ago

Hello David, We apologise that you have experienced an issue with your order. If you would like for our Customer Service team to look into this, please call 0116 441 7550 and they will be happy to assist. Kind regards, The VanPimps Team

Posted 3 weeks ago

“Not received order yet.wish i had next day delivery.”

Helpful Report

(VanPimps HQ) - Posted 1 month ago

Hello Tony, We apologise you have not received your order. Please call 0116 441 7550 and a member of our Customer Service team can of course get this looked into and sorted. Kind regards, The VanPimps Team

Posted 1 month ago

“Still waiting for my parcel to arrive over a week later so not able to review the product yet. Although I will say the issue appears to be with FedEx as the tracking shows the parcel as collected. However it’s never been put out for delivery.”

Helpful Report

(VanPimps HQ) - Posted 3 months ago

Hello Neil, We apologise you have not yet received your order. Please contact our Customer Service team on 0116 441 7550 with your order details and they will of course assist you with this issue. We look forward to hearing from you! Kind regards, The VanPimps Team

Posted 3 months ago

“I ordered some windows for the van, very pleased with them, but when i ordered they did not have the U channel in stock but said they would let me know when it was back in. They let me know it was back in stock but the price was over 4 times the original price, when questioned she said its cause your not buying the windows package, but i did buy the windows package, tuff you pay the more expensive price. Customer service very poor, especially as i needed loads more stuff for the van which i will buy from somewhere else now.”

Helpful Report

Posted 7 months ago

Hello, We’re sorry to hear that you feel this way. When placing your window order, the “no U-Channel” option was selected. You also requested to be notified when the U-Channel was back in stock, but this note was added to the delivery instructions, which are only visible to the courier and not to our customer service team. When you later contacted us to ask why you had not been updated, we explained that your request had been placed in the delivery notes, which our team does not have access to. As a result, we were unaware of your request, and this is why you were not contacted. Once the U-Channel was back in stock, we informed you accordingly. However, as it was not ordered as part of your original package, it is charged at full price. Had you contacted us prior to placing your initial window order, we would have been able to advise you regarding the U-Channel options. Kind regards, VanPimps Management

Posted 7 months ago

“Purchased a set of wind deflectors for a Fiat Ducato Motorhome, followed all instructions to the letter and watched fitting instructions, but once fitted window would not close, continually attempted to assist window to close but window continued to stick even with assistance window would not close and left an inch gap, checked fitting and everything seemed to be fitted correctly have had to remove from vehicle, I only attempted to fit the drivers side, so unable to fit them, unfortunate disappointed, as I have purchased a lot in the past from van pimps and have been very happy with the products.”

Helpful Report

Posted 10 months ago

Hello James, We apologise you have experienced an issue with one of our products. We can see that you were speaking to our Customer Service Team about this issue over email. Unfortunately, you have not responded to their request for images. If you would like for us to take a look into this issue, please email help@vanpimps.co.uk with some images of the issue and our Customer Service Team will of course get this looked into. Kind regards, The VanPimps Team

Posted 6 months ago

“I'm disappointed that I have to give a low rating. Firstly I found it difficult to fit the deflectors following the accompanying instructions, which were for a car, not a van, which have different profiles. Secondly, this product and all the other manufacturers who make similar have never considered an important safety aspect. The deflectors look nice, but are too dark! They interfere with side view at junctions and roundabouts. Vehicles can easily be obscured by the dark element of the deflectors, due to the darkness they also reflect the internal dashboard etc. This aspect will also be exacerbated in darkness. I am 6ft tall and find them extremely restrictive. Clear ones would be far better.”

Helpful Report

(VanPimps HQ) - Posted 10 months ago

Hello Robert, Thank you for taking the time to leave us feedback. We do apologise you feel this way. We can confirm that the box the wind deflectors arrive in have written instructions additionally, on our website and in the product description there is a video of the wind deflectors being fitted to a van. Please note that the fitting process is very similar for both cars and vans. Regarding the tint of the deflectors, they are clearly described on our website as 'smoked' wind deflectors and the colouring is shown on our product images. Having said this, we will review our fitting advice and look for ways to make it clearer on our site that the deflectors are tinted to the level that they are. Kind Regards, VanPimps Management

Posted 10 months ago

“Still waiting for my order. Items said in stock so would assume quick delivery for the price”

Helpful Report

(VanPimps HQ) - Posted 1 year ago

“I found my package between bin etc, the courier FedEx is meant to release the package upon signature but yet they didn't ... i will complain as where I live things go missing, really inappropriate and vanpimps should re evaluate their couriers”

Helpful Report

(VanPimps HQ) - Posted 1 year ago

“Window at rear of door end is not the same shape as the panel, looks to b a bad piece of glass with a ripple in it”

Helpful Report

(VanPimps HQ) - Posted 1 year ago

Hello, We apologise for any inconvenience caused. We have looked into our system and cannot see any correspondence from yourself regarding this issue. If you could please contact our support email, help@vanpimps.co.uk, and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 1 year ago

“Twice I have ordered from you and both times there has been an issue with broken glass. I don’t think the packaging it sufficient”

Helpful Report

Posted 2 years ago

Hello, We can confirm we send thousands of pieces of glass out with very few damages, unfortunately as we are reliant on couriers sometimes they are not handled with as much care as needed and damages can occur. I can see you have had replacement items sent. We do apologise for the inconvenience caused. Kind Regards, VanPimps.

Posted 2 years ago

“Hi mine broke as soon as put on but you’ll blame that on how we did it Wasn’t even tight Straight in the bin”

Helpful Report

Posted 2 years ago

Hello, We do apologise you have had issues with an item purchased from ourselves. If you could send an email to help@vanpimps.com and we will of course look into this for yourself. Apologies for any inconvenience. VanPimps.

Posted 2 years ago

“I can not review an order that i am still waiting on witch I ordered on the 28 of march”

Helpful Report

Posted 2 years ago

Hello, I have looked into this for yourself and can see your order was placed over the bank holiday weekend on the 30th of March. Unfortunately due to a large volume of orders there was a delay with the couriers delivering these items. I can see this is now delivered, if this is not the case please do let us know and we can look into this further. We apologise for the inconvenience caused. VanPimps.

Posted 2 years ago

“Window was missing a key part. Called all day Friday but all the phone lines were closed, even though their opening hours said they would be open. I left an email but the response was to 'expect 2-3 working days for a reply' which is quite a long response time.”

Helpful Report

Posted 2 years ago

Hello, We do apologise you were unable to get through on our phone line. I can see you have emailed us on Friday 1st regarding your issue. I can also see our customer service team did reply on Friday afternoon, if you could please reply to this email we will be able to assist with your issue further. Apologies for any inconvenience. VanPimps.

Posted 2 years ago

“The side curtains fitted fine but The barn doors are not shaped to the van, not even close! Actually disappointed because the material is great!”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 2 years ago

“Web site says 8am open got there for 8.15 no answer!! Rang number and said open at 9 am finally got an answer after shouting through loading bay. 10 min later guy comes to me and takes my order , not very apologetic, told to go to loading bay be ready in 10 min ish . 20 min later no sign shouted again , store room guy said the order not sent down to him , another 10 Minutes gone ( this next point may be my fault but ) got home and they had transposed my order , could not be bothered to go back as had time limit to fit, so all in all bloody disgruntled!!!!!!!! But products good two side windows 1 opening and one fixed”

Helpful Report

Posted 2 years ago

“Spray glue is good , nice to use , carpet i ordered was anthracite , seems its a different colour to the anthracite I used before which is a shame , and I ordered two sets of window curtain kits for a transit custom to which one of the kits were missing , call and you said you send one out which was a week ago and I'm.still waiting , to add insult to injury , the van delivery driver shoved the box in at the rear of my van and garage door resulting in the rear door of my van being scratched......so overall not very happy unfortunately.....”

Helpful Report

Posted 3 years ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 3 years ago

“Not good at all”

Helpful Report

Posted 3 years ago

“Got some seat bases. I took the blame fore them being wrong as it was a model change over year. I returned them for you to send the other version. You sent me the same ones again!! I ran out of time to get it done so adapted them to fit ! Not ideal . I guess it boils down to a lad in a wharehouse picking the wrong box. Prob the ones i had first time !”

Helpful Report

Posted 3 years ago

“So I order a number of items. Two rear windows, a 2x window fitting kit and some u seal for the window edges and two new door seals. I thought postage was initially OK. Not the fastest but also not the slowest only to fine that the shipping had been spilling into two parcels. One DHL and one via the royal.mail. one arrived but not the other until later that day. Again not a problem I thought until it turns out that the bonding kit and the u channel were missing. I contacted the customer service that proceeded to ask me if I was sure that the items weren't there ( fortunately I do trust my own eyes to tell the truth) which is a little insulating. I then had to wait another few days for the missing parts to arrive. The items themselves are of a good quality but unfortunately on this occasion let down by the customer service and order fulfilment processes.”

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Posted 3 years ago

VanPimps is rated 4.7 based on 3,678 reviews