VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,402 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,402 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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VanPimps 5 star review on 30th August 2025

Mark S

VanPimps 5 star review on 21st July 2025

Richard B

VanPimps 5 star review on 29th June 2025

Mark H

664

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought side door curtains. The rails don’t fit and can’t be bent as it kinks the slider rail. Absolute waste of money.”

Helpful Report

Posted 2 days ago

“"Fitted curtains" are absolutely shambles. 1 - every single rail does not fit properly 2 - they include wood screws instead of self tapping ones Just don't bother with the hassle”

Helpful Report

(VanPimps HQ) - Posted 3 weeks ago

“They r not the windows for master 2001 and they to to to big……even she said to me they will fit.. what a wasters….”

Helpful Report

(VanPimps HQ) - Posted 3 weeks ago

Hello, We do apologise you feel this way. We can confirm that our windows for the Renault Master 1997-2010 model are oversized windows, meaning they cover the whole panel, not just the recessed area. We can confirm this is advised in the product listing on our website and our staff advised you of this over the phone. Kind Regards, VanPimps Management

Posted 3 weeks ago

“poor finish no d jiamond stich pattern just a barley visable print on the fabric not what i expected from van pimps tried to fill out return form no repy”

Helpful Report

(VanPimps HQ) - Posted 1 month ago

Hello, We do apologise you feel this way. We have looked into this for yourself and unfortunately, we did not receive a returns form. However, we can see you had emailed us stating you no longer wanted the product. Our customer service team replied with your returns details for you to return the item. If you would like to send some images of the seat covers to help@vanpimps.co.uk our customer service team would be more than happy to take a further look into this for yourself. Kind Regards, VanPimps Management.

Posted 1 month ago

“Ordered a set of rear barn door curtains for a Man TGE. I was happy that the rail would require “SOME” minor adjustments to fit, but the level of adjustment is ridiculous. The window from is on a slope, so even if I had the magician levels of ability to bend the rail without causing a crease (meaning the curtain won’t slide in the runner), if the rail was to be secured flush to the door/window frame then the ends of the rail would be pointing inward towards the from of the van, approximately 6” away from where it should be. I followed the generic fitting guide, and have creased the rail, this should have a video tutorial ideally. I have been trying to contact the team with no luck.”

Helpful Report

(VanPimps HQ) - Posted 3 months ago

Hello, We're sorry to hear you're not satisfied with your order. We’ve reviewed our system and were unable to locate any prior email contact from you. Just as a reminder, our team is also available by phone on 0116 441 7550, Monday to Friday, 9am–4pm (excluding bank holidays), should you need direct assistance in the future. Regarding your order, we can confirm that you purchased barn door curtains for the Volkswagen Crafter (2017 onwards). These are not compatible with the MAN TGE van, as the shape of the barn doors differs between the two models. This is why the curtains do not fit your vehicle. As the product received matches the description and vehicle model listed on the website, and no error was made on our part, we are unable to offer a return or refund in this case. We always recommend double-checking vehicle compatibility before placing an order, and we're happy to help with any questions before purchase to avoid future issues. Kind regards, VanPimps Management

Posted 3 months ago

“I ordered some upgraded wing mirror indictors. When testing them I noted the interior indictors were flashing very quickly, so I disconnected them fearing they might damage something in the vehicle. I was asked by the returns to put them back on and send a video of the fault, which I refused to do. Returns policies are rubbish. I threw the product in the bin as they would not refund my money! Do not deal with this company.”

Helpful Report

(VanPimps HQ) - Posted 4 months ago

Hello, We're sorry to hear that you're not satisfied with your product. To assist with returns or refunds, our returns team requires evidence that an item is faulty, as in many cases issues can be resolved without the need for a return. If an item is confirmed to be faulty, we are of course happy to honour a full refund without return of the item. On April 30th at 09:26, we requested a video demonstrating the issue so we could assess the fault remotely. However, you advised that you were not willing to refit the item in order to provide this. Without this evidence, we are unfortunately unable to proceed with a refund or offer a resolution. We also advised that, if you preferred not to provide video proof, you could return the item to us for inspection. Had we received the item, we could have tested this in house and provided the relevant refund. If you would still like to return the product for testing, we’d be happy to review it and proceed based on the outcome. Please let us know how you’d like to proceed. Kind Regards, Vee Dub Transporters Team

Posted 4 months ago

“No help what so ever when you call The girl couldn’t be bothered on the phone”

Helpful Report

(VanPimps HQ) - Posted 4 months ago

Hello, Thank you for getting in touch. We're sorry to hear that you're unhappy, as we always strive to provide the best customer service possible. After reviewing your order, we can confirm that Caddy windows were purchased rather than Caddy Maxi windows. As the incorrect item was ordered, the return responsibility falls to the customer, as previously advised during your phone conversation with our colleague. Our team has already sent over the return instructions, and once we receive the windows back, we'll be more than happy to exchange them for the correct ones. If you need any further assistance or have questions about the return process, please don’t hesitate to reach out. Kind Regards, VanPimps Management

Posted 4 months ago

“Very disappointed. After glancing over the splitter,its none symmetrical ,and much thicker on one side,so it will look lopsided if I install it. I spoke with van pimps who asked me to send pics and an email,which I did,and their response was that I send in a review? So there it is.”

Helpful Report

(VanPimps HQ) - Posted 6 months ago

Hello, We do apologise for the issues you have incurred with your order. We can confirm that the review request is sent out automatically to all of our customers after an order has been delivered, and this was not our response to your images. We have looked into this and unfortunately cannot find an email from yourself. If you could please send these images to help@vanpimps.co.uk and we would be more than happy to assist with any issues. Kind Regards, VanPimps Team.

Posted 6 months ago

“You have not responded to me about how I return an item not happy”

Helpful Report

(VanPimps HQ) - Posted 11 months ago

Hello Mark, We apologise that you feel this way. After taking a look into your returns enquiry we can see that our Customer Service's team replied to your email on the 10th of September at 08:11 with the information required for your return. We have now resent the email to yourself so it is at the top of your inbox, please note this may have gone into your junk mail. Kind Regards, VanPimps

Posted 11 months ago

“After a week I got in touch because my parcel hadn’t arrived it was delivered to the wrong address and I was told by a very rude manager that I had to pay an additional delivery fee because it was my fault apparently and if I had a refund I’d also would have to pay an additional delivery fee even though it wouldn’t have been sent out again so it’s extortion and won’t be using them again never mind recommend to anyone.”

Helpful Report

Posted 1 year ago

Hello, I have looked into this for yourself and can see from your initial order you had entered the incorrect address. Your order had then been returned to ourselves by the courier and so for us to send this back out we needed to take a reshipping fee and the correct address for this to be sent out correctly. We do apologise you feel this way. Kind Regards, VanPimps

Posted 1 year ago

“We haven't received the curtains and can't find a way to contact van pimps Please can someone call us on 07866525034 or Vernonbright54@gmail.com”

Helpful Report

Posted 1 year ago

“I ordered window blinds come wrong size loads of clips missing been on Phone and still not received anything very disappointed”

Helpful Report

Posted 1 year ago

Hello, I have looked into this and can see my colleague has sent you an email regarding this matter on the 18th of June. If you could please reply to this email and we will of course get the matter resolved for yourself. Kind Regards, VanPimps.

Posted 1 year ago

“Still waiting for response to my email re ill fitting faulty cab curtains.”

Helpful Report

Posted 1 year ago

Hello, I have looked into this and can see we had replied to your email on the 15th of June however it looks as though this may have gone through to your junk folder as you had not responded. You had then re-contacted ourselves and we had arranged for a replacement curtain to be with yourself as soon as possible. We do apologise for any inconvenience. Kind Regards, VanPimps.

Posted 1 year ago

“Ordered front mudflaps for a 2021 transit custom, no way they fit, binned them as can’t be arsed to post back”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 1 year ago

“Still not received my goods, fedex are a waste of time”

Helpful Report

Posted 1 year ago

Hello, We do apologise you feel this way. I have looked into this and can see that Fedex have attempted to deliver on Monday 26th, Tuesday 27th and Thursday 28th however these were unsuccessful. Our logistics team have created yourself a support ticket (122116) to advise yourself of the next steps. If you could please reply to this. Apologies for any inconvenience. Vee Dub.

Posted 1 year ago

“Is very bed service I ordered glass ,and don't received nothing.Nobody want answer for my emails”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I have looked into this and unfortunately we have not received any emails from yourself regarding this matter. I can see my colleague has reached out to yourself today via email through our support ticketing system, your support ticket number being 120217, regarding the delivery of this order. If you could please reply to his email and we will of course be happy to assist. Apologies for any inconvenience. VanPimps.

Posted 1 year ago

“I purchased a bonnet hood from these people. I looked at the picture and matched it to my vehicle ordering the cover. I did not read the print that said pictures for illustration purposes. So, when said hood arrives it doesn't fit. Contacted Van Pimps whose other small print says returns that are not their fault incur postage cost. Returns must be sent back in original undamaged packaging. Not impressed couldn't be bothered with the hassle and tossed the hood in the bin. Ordered the correct hood from someone else.”

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Posted 1 year ago

“Horrible to deal with”

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Posted 1 year ago

“Ordered seat covers they came. Some fit and some didn’t. Tried several times to contact customer service and had no reply other than a ticket had been open for my complaint.”

Helpful Report

Posted 2 years ago

Hi Shellie, We do apologise for the inconvenience caused. I can see from your support ticket you have been asked to send over some images. If you could please do this our customer service team will be able to look into this for yourself and sort a resolution out. VanPimps.

Posted 2 years ago

“First time customer, made a school boy error on first order which tried to correct within minutes. Told parcel dispatched that morning even thought order was made 6am and email send 6.05am. Told unable to amend the order so would have to return at my expense on top of the postage paid with the order of £11 . So £20 out of pocket for a simple error , no sympathy whats so ever or offer to maybe drop postage if I purchased the correct item. Returned item to be advised delay on refund due to staff issues. So after taking my cash over 2 weeks ago still no refund. Goes without saying I will not be a returning customer. Delivery was on time but that's not the issue for me Need to do far better than this to compete with the other guys in the Van Accessory game . Stephen E Murphy M 07802 679747😡”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 2 years ago

VanPimps is rated 4.7 based on 3,402 reviews