Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

“I ordered some upgraded wing mirror indictors. When testing them I noted the interior indictors were flashing very quickly, so I disconnected them fearing they might damage something in the vehicle. I was asked by the returns to put them back on and send a video of the fault, which I refused to do. Returns policies are rubbish. I threw the product in the bin as they would not refund my money! Do not deal with this company.”

Helpful Report

(VanPimps HQ) - Posted 1 week ago

Hello, We're sorry to hear that you're not satisfied with your product. To assist with returns or refunds, our returns team requires evidence that an item is faulty, as in many cases issues can be resolved without the need for a return. If an item is confirmed to be faulty, we are of course happy to honour a full refund without return of the item. On April 30th at 09:26, we requested a video demonstrating the issue so we could assess the fault remotely. However, you advised that you were not willing to refit the item in order to provide this. Without this evidence, we are unfortunately unable to proceed with a refund or offer a resolution. We also advised that, if you preferred not to provide video proof, you could return the item to us for inspection. Had we received the item, we could have tested this in house and provided the relevant refund. If you would still like to return the product for testing, we’d be happy to review it and proceed based on the outcome. Please let us know how you’d like to proceed. Kind Regards, Vee Dub Transporters Team

Posted 1 week ago

“No help what so ever when you call The girl couldn’t be bothered on the phone”

Helpful Report

(VanPimps HQ) - Posted 3 weeks ago

Hello, Thank you for getting in touch. We're sorry to hear that you're unhappy, as we always strive to provide the best customer service possible. After reviewing your order, we can confirm that Caddy windows were purchased rather than Caddy Maxi windows. As the incorrect item was ordered, the return responsibility falls to the customer, as previously advised during your phone conversation with our colleague. Our team has already sent over the return instructions, and once we receive the windows back, we'll be more than happy to exchange them for the correct ones. If you need any further assistance or have questions about the return process, please don’t hesitate to reach out. Kind Regards, VanPimps Management

Posted 3 weeks ago

“Very disappointed. After glancing over the splitter,its none symmetrical ,and much thicker on one side,so it will look lopsided if I install it. I spoke with van pimps who asked me to send pics and an email,which I did,and their response was that I send in a review? So there it is.”

Helpful Report

(VanPimps HQ) - Posted 3 months ago

Hello, We do apologise for the issues you have incurred with your order. We can confirm that the review request is sent out automatically to all of our customers after an order has been delivered, and this was not our response to your images. We have looked into this and unfortunately cannot find an email from yourself. If you could please send these images to help@vanpimps.co.uk and we would be more than happy to assist with any issues. Kind Regards, VanPimps Team.

Posted 3 months ago

“You have not responded to me about how I return an item not happy”

Helpful Report

(VanPimps HQ) - Posted 7 months ago

Hello Mark, We apologise that you feel this way. After taking a look into your returns enquiry we can see that our Customer Service's team replied to your email on the 10th of September at 08:11 with the information required for your return. We have now resent the email to yourself so it is at the top of your inbox, please note this may have gone into your junk mail. Kind Regards, VanPimps

Posted 7 months ago

“After a week I got in touch because my parcel hadn’t arrived it was delivered to the wrong address and I was told by a very rude manager that I had to pay an additional delivery fee because it was my fault apparently and if I had a refund I’d also would have to pay an additional delivery fee even though it wouldn’t have been sent out again so it’s extortion and won’t be using them again never mind recommend to anyone.”

Helpful Report

Posted 9 months ago

Hello, I have looked into this for yourself and can see from your initial order you had entered the incorrect address. Your order had then been returned to ourselves by the courier and so for us to send this back out we needed to take a reshipping fee and the correct address for this to be sent out correctly. We do apologise you feel this way. Kind Regards, VanPimps

Posted 9 months ago

“We haven't received the curtains and can't find a way to contact van pimps Please can someone call us on 07866525034 or Vernonbright54@gmail.com”

Helpful Report

Posted 9 months ago

“I ordered window blinds come wrong size loads of clips missing been on Phone and still not received anything very disappointed”

Helpful Report

Posted 10 months ago

Hello, I have looked into this and can see my colleague has sent you an email regarding this matter on the 18th of June. If you could please reply to this email and we will of course get the matter resolved for yourself. Kind Regards, VanPimps.

Posted 10 months ago

“Still waiting for response to my email re ill fitting faulty cab curtains.”

Helpful Report

Posted 10 months ago

Hello, I have looked into this and can see we had replied to your email on the 15th of June however it looks as though this may have gone through to your junk folder as you had not responded. You had then re-contacted ourselves and we had arranged for a replacement curtain to be with yourself as soon as possible. We do apologise for any inconvenience. Kind Regards, VanPimps.

Posted 10 months ago

“Ordered front mudflaps for a 2021 transit custom, no way they fit, binned them as can’t be arsed to post back”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 1 year ago

“Still not received my goods, fedex are a waste of time”

Helpful Report

Posted 1 year ago

Hello, We do apologise you feel this way. I have looked into this and can see that Fedex have attempted to deliver on Monday 26th, Tuesday 27th and Thursday 28th however these were unsuccessful. Our logistics team have created yourself a support ticket (122116) to advise yourself of the next steps. If you could please reply to this. Apologies for any inconvenience. Vee Dub.

Posted 1 year ago

“Is very bed service I ordered glass ,and don't received nothing.Nobody want answer for my emails”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I have looked into this and unfortunately we have not received any emails from yourself regarding this matter. I can see my colleague has reached out to yourself today via email through our support ticketing system, your support ticket number being 120217, regarding the delivery of this order. If you could please reply to his email and we will of course be happy to assist. Apologies for any inconvenience. VanPimps.

Posted 1 year ago

“I purchased a bonnet hood from these people. I looked at the picture and matched it to my vehicle ordering the cover. I did not read the print that said pictures for illustration purposes. So, when said hood arrives it doesn't fit. Contacted Van Pimps whose other small print says returns that are not their fault incur postage cost. Returns must be sent back in original undamaged packaging. Not impressed couldn't be bothered with the hassle and tossed the hood in the bin. Ordered the correct hood from someone else.”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 1 year ago

“Horrible to deal with”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 1 year ago

“Ordered seat covers they came. Some fit and some didn’t. Tried several times to contact customer service and had no reply other than a ticket had been open for my complaint.”

Helpful Report

Posted 1 year ago

Hi Shellie, We do apologise for the inconvenience caused. I can see from your support ticket you have been asked to send over some images. If you could please do this our customer service team will be able to look into this for yourself and sort a resolution out. VanPimps.

Posted 1 year ago

“First time customer, made a school boy error on first order which tried to correct within minutes. Told parcel dispatched that morning even thought order was made 6am and email send 6.05am. Told unable to amend the order so would have to return at my expense on top of the postage paid with the order of £11 . So £20 out of pocket for a simple error , no sympathy whats so ever or offer to maybe drop postage if I purchased the correct item. Returned item to be advised delay on refund due to staff issues. So after taking my cash over 2 weeks ago still no refund. Goes without saying I will not be a returning customer. Delivery was on time but that's not the issue for me Need to do far better than this to compete with the other guys in the Van Accessory game . Stephen E Murphy M 07802 679747😡”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 1 year ago

“I was sent the wrong size of windows. Not happy as I have a vw caddy maxi and these are the wrong Windows. Looking for the right windows. I've put a huge hole in my van and feel sick that I can't put the windows in”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. We have received your support ticket this morning and a member of our customer support team will be looking into this shortly. VanPimps.

Posted 1 year ago

“Hi , bought some rear quarter windows fit a Transit Custom , no idea when the windows arrived the don’t just fit like any other windows that can be done by a computing diy person ? After contacting Vanpimps I was told some times these can be tricky as the shape of the van is bulbous?? Surely all Transit Customs are exactly the same so all windows should be exactly the same ? Needed to take them to a specialist and get them fitted at a cost of £200 , not happy”

Helpful Report

Posted 1 year ago

“AVOID... at all cost very poor after sales service !”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 1 year ago

“Currently I would not recommend this company,I received the wrong product, now their customer service team is unresponsive. Its’s been three weeks now and still nothing. I don’t have the space to store this and with no way of reaching them, it’s really frustrating. Happy to change the review if they would simply reply to me!”

Helpful Report

Posted 1 year ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 1 year ago

“The window was supplied faulty (leaking), it took a week to hear back from customer service and almost another week to resolve. In the meantime I had an email telling me off for calling to chase for a reply, given I had a van with a leaky window I thought this was urgent enough to chase up... I've "fixed" the window with instructions from Vanpimps and had no follow-up to ask if its resolved, and I've still paid full price for a substandard product. Very unimpressed, wouldn't recommend or use again.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

VanPimps Reviews