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VanPimps Reviews

4.7 Rating 3,009 Reviews

93 %

of reviewers recommend VanPimps

Company Reviews

Product Reviews

4.7

Based on 3,009 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

VanPimps 5 star review on 3rd June 2024

VanPimps 5 star review on 31st May 2024

VanPimps 5 star review on 31st May 2024

VanPimps 5 star review on 31st May 2024

VanPimps 5 star review on 31st May 2024

VanPimps 5 star review on 31st May 2024

VanPimps 5 star review on 30th April 2024

581

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Inaccurate description of items on website. Ordered seat covers for a Vivaro 2016 supposed to fit all models after 2014 with double passenger seat. On pictures shows that it firsydouble seat and not two single passenger seats. Received seat covers that are for two individual passenger seats. Impossible to fit them. Have to be returned and get something different. Customer services don't answer the phone. Trying to sort out the return and get a refund. No reply as to when will get the refund back and left 150£ sort.”

Posted 2 years ago

Good morning Fotios, We are sorry to read that you are not happy with your TRAFIC X82 2014> PUNCHED LEATHER STYLE SEAT COVERS - BLACK 2+1 FRONT. I have taken a look in our customer services department and I can see that you contacted us on Sunday evening and we replied to you on Monday morning. We apologise that the seat covers are not suitable for your vehicle and we are currently in the process of updating the website with the correct images and information. With regards to the return of the goods, we are in the process of arranging this for you as discussed on your customer support ticket and as soon as we receive the goods a full refund will be issued. Kind Regards, VanPimps.

Posted 2 years ago

“Bought a set of curtains for my Sprinter van. The behind the drivers seat curtains and associated fittings were perfect whereas the behind the passenger seat curtain set was not as good. The rails that are required don't fit, they are too short and Van Pimps customer service seemed to think that it is OK to ask the customer to straighten the rail so that it does fit. They accept that the rails need to be modified by the customer but can't seem to understand that if the curtain set was (as advertised) made to be van type and size specific then they shouldn't need to be modified by the customer - they should fit. I had to straighten the rails that were supplied and this was not a straightforward or simple task. Come on Van Pimps, make sure that the rails supplied actually fit without the requirement to modify them”

Posted 2 years ago

Hi Robert, We're sorry to hear that you are not 100% happy with the curtain kit you have received. All of our side window curtains are made to be panel specific, however due to some of the vehicles having different variations, it may be necessary to slightly modify a curtain rail to achieve a perfect fit. We do state in the product description that modification may be necessary. We apologise for any inconvenience this has caused, however we are glad that you managed to get this sorted and the curtain kit installed in your van. Kind regards, VanPimps.

Posted 2 years ago

“It would have been nice if the windows and fitting kit came in a box/ packaging, rather than being left with a pile of unpackaged windows and various small boxes of parts for fitting on our drive in the rain.”

Posted 3 years ago

“Wasn't made to feel welcome at the shop even though the website states you are free to come and look at products. Staff didn't seem bothered about advising of up selling me products I might be interested in. Yes you are a British company but selling Turkish products. Cheap E Bay standard.”

Posted 3 years ago

“Here is my honest review. I brought two opening windows for my sprinter. The first thing to go wrong was my shipping address was labeled the same as my billing address, even though I put it down as different (this comes in to play later). After calling and asking for it to be changed, I was told I'd receive a confirmation email, I didn't. I then called again as I didn't want my windows to arrive at the wrong address, and I was told I would again receive a confirmation email, I didn't, but I was assured this was changed, great! I then receive my windows to the correct address, however they weren't in an acceptable condition. One had a decent size chip and the other had marks where the black boarder had holes in and light was then shining through. I accepted a £30 voucher for the holes in the boarder window, as I was told that covering this part of the window with the primer would solve the holes in the black boarder, I agreed and did not arrange a swap. I then accepted a swap for the chipped window. The replacement window then arrived, in Birmingham, at my billing address, (I should mention I live in Wales, so it's not like it was left with my neighbour). This was obviously due to the previous mentioned changing of the address kerfuffle at the beginning. However, this was promptly sorted and another window was arranged to be brought to me the next day. It did, and after a close inspection, I have to say again it was below the standard you'd expect. Which lead me to inspect the first (holes in the boarder damaged window) again. It seems to be the same on both windows, that the black boarder on both, when meeting the edge of the glass, is jagged and rough. I thought maybe that's how it is around the whole window? and that's normal? But in some places around the window, the black boarder meets the edge of the glass perfectly and looks as I feel it should. So in the places where it doesn't it looked poorly finished. Which may not be as big a deal to some, but call me crazy, paying for brand new, expensive windows, I expected them to be a decent finish all over when arriving, not look decent only after you've touched them up with the primer. Lastly after installing the first window, I found another tiny chip when opening the window, on the edge of the open part of the window, I guess I should have looked closer when inspecting them before installing. I did not complain about these other issues, as after going through the whole hassle with the chipped window, and the new one turning up at the wrong address, I just didn't have the energy and I also figured any other windows that were sent would also have the separate, jagged boarder issue. I’m sure, if I did complain then it would have been sorted as the staff at VanPimps have been extremely helpful and kind throughout the whole experience, however it just seemed to be the quality of the windows wasn't good enough. To sum up - great staff, friendly and helpful customer service, but the quality of all three windows received was not as good as hoped. Cheers!”

Posted 3 years ago

“Hi the plastic trim you supplied was not big enough to go over the double steel l hadn’t fitted these windows before so l presumed this was the correct trim because it was to small it held the glass to fare away from the steel although l put a full tube of sealer on each window tho one window drivers side leaks in why didn’t you supply correct trim to cover about 6mm+ very disappointed and l don’t have any idea how stop window leaking please advise thanks Trevor”

Posted 3 years ago

Hi Trevor, Thank you for review. The u-channel we supply is intended to be fitted only over the inside edge of metal (inside skin) of the van, and not over both. This information can be found in the product description and the window fitting guide available on our website. Should you need some assistance, please don't hesitate to get in touch with our customer services team via email on support@vanpimps.co.uk. Kind regards, VanPimps.

Posted 3 years ago

“Received goods with no issues HOWEVER due to an issue with the website they did charge us twice for the goods.!!!”

Posted 3 years ago

Hi Rachel, Thank you for your review. We are sorry to hear that this has happened, however we believe we have now resolved this for you in our private reply to your review. Please don't hesitate to get in touch, should you have any questions. Kind regards, VanPimps.

Posted 3 years ago

“The wind deflectors came without clear fitting instructions and although one of them affixed ok the other only adhered to the door at it's ends, the middle coming away from the surface of the door. I have since removed it.”

Posted 3 years ago

Hello, Thank you for your review. We are sorry to hear that you are experiencing an issue with a product purchased from us. We have taken a look on our support ticket system and can see your previous correspondence with regards to the location of where the wind deflectors fit to but cannot see any correspondence with regards to the fitment. If you are still experiencing some issues, do get in touch with our customer services team on support@vanpimps.co.uk and a member of our team will be more than happy to help! Kind regards, VanPimps.

Posted 3 years ago

“Stitching on tabs not very good , had to sew up parts of it as soon as I put it on”

Posted 3 years ago

Hi Kevin, We're sorry to hear that you are experiencing an issue with one of our products. The bonnet bras can be delicate when fitting and require some care and attention not to over pull them in one go, because of this they do need tightening a few times before the finish is nice and smooth. However if you are still experiencing this issue, please do get in touch with our customer services team on support@vanpimps.co.uk and a member of our team will be back in touch. Kind regards, VanPimps.

Posted 3 years ago

“We bought curtains for the sliding door after we offered them up to the window we weren't sure they would fit we called vanpimps and they advised that they would stretch and the rails could be flatten out. It wasn't that easy and the rails krimped and they where still short we asked for a email address to send pictures but still no one got back to us very poor custom services. Was planning to buy seat covers from them but don't think we will bother.”

Posted 4 years ago

Hi Graham, Our curtains are made to be stretched to length so that they are taut when fitted, with regards to the rails they are shaped roughly to what is needed for each panel and shouldn't have crimpled when shaped. I have just checked on our ticketing system for you and have found your email from the 21st April, I can also see that a member of our team replied back to you on the same day asking for you to reply to that email with your images however we never heard back. Your support ticket number is 37746, you should be able to find this in your emails if you'd still like to send us those images. Kind regards, VanPimps.

Posted 4 years ago

“The covers were damaged”

Posted 4 years ago

“Bought wind deflectors for Ford Transit Custom Followed the instructions and they looked great until I got on dual carriageway then they started to come off Most annoying”

Posted 4 years ago

Hi Alan, Thankyou for your review. We are really sorry that this happened to you. Please get in touch with our customer service team and they will help rectify the problem and fine out why this happened. All the best, VanPimps.

Posted 4 years ago

“Seat covers. How suppose fit headrest as cant get round bars on headrest due to where zip position. Also impossible to secure double seat in van when head board in.also got a type pouch thing with one slit in end & 2 round holes underneath no idea what for.had cut zips off headrest & put tie wraps on not at all happy. Gave up trying to phone company as put on hold would not buy again”

Posted 4 years ago

Hi Dean, Thanks for your review. I am terribly sorry that you had problems with your seat covers. I have looked into this for you and I can see that you did contact our customer service team over the weekend, we replied to you Monday 19th asking for images of the problems so we can have an understanding of what the problem is. As soon as we receive these we can help get the issue rectified for you. Again please accept our utmost apologies for this. We look forward to hearing from you. Kind regards, VanPimps.

Posted 4 years ago

“Bought vivaro seat covers, i wouldn't recommend for the price, they are quite hard to fit right especially the drivers seat, at first I thought they are great but only 1 week and quality is showing.”

Posted 4 years ago

Hi Alex, Thank you for your review. We are sorry to hear that you are not quite happy with a product that you received from us. Our seat covers can be quite difficult to fit, however this is due to the tight and quality fit that they have when fully fitted, something we think is worth the time. In regards to the quality of the covers, we have taken a look on our support system but are unable to find any contact from yourself. If you would like to get in touch with our customer services team, the email address is support@vanpimps.co.uk. Kind regards, VanPimps.

Posted 4 years ago

“Orderd side bars for my ven . But come badly packed and damaged not very good poor service and still waiting for my refund”

Posted 5 years ago

Hi Paul, thank-you for your review, please accept our utmost apologies that you received your boards damaged. We did of course offer to replace these however you requested a collection and refund to be processed. We arranged the collection to take place on the 19th Nov with Tuffnells. The bars are likely to be back with us tomorrow (Thursday 22nd) you will then be refunded straight away. Again we apologise for this. Enjoy the rest of your week. Kindest regards, Vanpimps.

Posted 5 years ago

“Not very good. Did not get the stuff and parts l ordered no fitting instructions. I even got a pro to fit them he was not impressed. I still have corners to fit myself. We will see. How l go on. You asked me for feed back so here it is. Not what l would call very good sorry. X. Pm”

Posted 5 years ago

Hi Geoff, Please accept our apologies for any inconvenience. Many thanks for your review. I have searched our customer service ticket system and I cannot find anything in there, with this we have not been made aware of any issues you may have had with regards to missing parts/fitting instructions to be able to get this rectified for you. Again please accept our utmost apologies for this, please get in touch if you wish to. Kind regards, Vanpimps.

Posted 5 years ago

“Products are good quality costumer service needs improving”

Posted 5 years ago

Thanks for the feedback and for leaving a review! we are glad you are pleased with the quality of your items, can you contact me directly to advise what the issue was with customer service as we pride ourselves on offering excellent customer service and I would like to look into this. Thanks Shannon

Posted 5 years ago

“paid high delivery cost, almost a week and a half later my product still hasnt been delivered.”

Posted 6 years ago

Hi Abigail, We are sorry to hear that you had a bad experience shopping with us. As discussed when you contacted our support team, unfortunately the courier misrouted your parcel which led to this delay. Our Logistics team chased this up with the courier for a couple of days, and as soon as you informed us of this, to make sure that your order was back on track as quickly as possible for you. We also issued a refund for your delivery charge as a way of apologising for the delay and inconvenience. Kind regards, VanPimps.

Posted 6 years ago

“Beauracratic services over supporting the increase in an order- asking to pay for goods 1 month before they arrived at Van Pimps to secure the larder purchase deal that was offered before they realised they were out of stock.”

Posted 6 years ago

“Product was crap hence I will not be ordering anything else from you”

Posted 7 years ago

Hi Graham, sorry you were not satisfied with the replacement transit key fob that retails at £2.99 however I don't accept that this product is 'crap' when we sell 100's and get great feedback, if you are that dissatisfied why not get in touch and we will send out a replacement or issue a refund if you aren't happy with your order, we haven't heard anything from you and can't resolve issues if you don't tell us about the issue you have. Regards Vanpimps

Posted 7 years ago

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VanPimps is rated 4.7 based on 3,009 reviews