VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,522 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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VanPimps 5 star review on 18th January 2026

Craig B

VanPimps 5 star review on 3rd January 2026

Thomas P

VanPimps 5 star review on 10th October 2025

Steve R

675

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi disappointed with the splitter purchased as not the one pictured in the photo on your website initially I thought I had ordered the wrong one and reordered to find the same one delta second time. I have emailed about the issue but no response.”

Helpful Report

Posted 3 years ago

Good morning Adrian, Apologies regarding this. We have taken a look in our customer services department and we can see the email from them to you as below. Your support ticket number is 91855, if you could kindly reply to your support ticket and they will be more than happy to assist you. Thursday 16:04 Hi Adrian. Thank you for recently contacting us. Can you please reply to this email with your order number and also send over some images of the issues you are having and we will of course look into this for you. Kind Regards, Ollie - Customer Services Manager

Posted 3 years ago

“First parcel arrived quickly. Window supplied correct. Bonnet bra was incorrect style and damaged. New Bonnet bra sent and incorrect item arrived again.”

Helpful Report

Posted 3 years ago

Good afternoon Matthew, We are sorry to hear this. With the black and grey chequered bonnet bra, it is sometimes difficult to see the style without looking in the light at the product. Could you kindly email support@vanpimps.co.uk and a member of our team will be able to assist you with this. Apologies for the inconvenience caused. VanPimps.

Posted 3 years ago

“I ordered the wing mirror covers but was sent the the more expensive complete mirrors set for my sprinter. Struggled to find a contact number. Then emailed in asking what to do now have no time to arrange returning the items as the boxes have also been thrown away. Just such an inconvenience as I wanted only the covers so I could get them painted to match my van colour. 😰”

Helpful Report

Posted 3 years ago

Good afternoon, Apologies that you received the incorrect product. We can see the correspondence between yourself and our customer services department with regards to this. Your support ticket number 89954, we are waiting for your reply to which they asked for your order number and images of what you had received, so the customer services team could look into this for you. Could you kindly email support@vanpimps.co.uk so a member of our team will be able to assist you with this. VanPimps.

Posted 3 years ago

“Whilst the window and glue where good. The window trim was not long enough. I have emailed their contact and not received a reply over a week later”

Helpful Report

Posted 3 years ago

Good afternoon Martin, We have searched for you in our contact system and cannot find any correspondence from yourself and this is why you have not had a reply with regards to this. Could you kindly email support@vanpimps.co.uk and a member of our support team will be able to assist you with this. Apologies for the inconvenience caused. VanPimps.

Posted 3 years ago

“Not great service and the seat covers are not good quality”

Helpful Report

Posted 3 years ago

Good afternoon Nick, We are sorry to hear this. Can you please contact support@vanpimps.co.uk with your issue and a member of our team will be able to assist you. VanPimps.

Posted 3 years ago

“Didn't realise ordered l shape but wanted c shape,have been on holiday since Thursday 5th, was supposed to arrive Tuesday before holiday, but didn't arrive until Thursday, when I was on holiday,would have noticed my error before holiday,if it had arrived on time.”

Helpful Report

Posted 3 years ago

Good morning Gordon, We have taken a look at your order and we can see that we dispatched your order on the Monday and was due for delivery on Tuesday however the courier DHL had delayed the delivery, this is out of our control unfortunately, apologies for this. With regards to noticing your error, your order conformation email would state what is on your order. If you wish to send your order back to us please fill in the returns form as per the link below but you will be liable for the return postage as you ordered incorrectly. https://www.vanpimps.co.uk/returns-authorisation-form/ VanPimps.

Posted 3 years ago

“I’m only sending this because vanpimps keep sending emails requesting feedback. Overall service poor, I visited shop to get the curtains I wanted quickly. The shop took far too long then I was sent to the loading bay to stand and wait 20mins for service. Another customer also waiting who was very annoyed. Two days later I get emails to say my order had been dispatched, which was also rubbish. Very disorganised.”

Helpful Report

Posted 3 years ago

Good afternoon Daniel, Many thanks for your feedback and apologies for this. We are always looking at ways to improve and we will take this on board. VanPimps Team.

Posted 3 years ago

“Inaccurate description of items on website. Ordered seat covers for a Vivaro 2016 supposed to fit all models after 2014 with double passenger seat. On pictures shows that it firsydouble seat and not two single passenger seats. Received seat covers that are for two individual passenger seats. Impossible to fit them. Have to be returned and get something different. Customer services don't answer the phone. Trying to sort out the return and get a refund. No reply as to when will get the refund back and left 150£ sort.”

Helpful Report

Posted 3 years ago

Good morning Fotios, We are sorry to read that you are not happy with your TRAFIC X82 2014> PUNCHED LEATHER STYLE SEAT COVERS - BLACK 2+1 FRONT. I have taken a look in our customer services department and I can see that you contacted us on Sunday evening and we replied to you on Monday morning. We apologise that the seat covers are not suitable for your vehicle and we are currently in the process of updating the website with the correct images and information. With regards to the return of the goods, we are in the process of arranging this for you as discussed on your customer support ticket and as soon as we receive the goods a full refund will be issued. Kind Regards, VanPimps.

Posted 3 years ago

“Bought a set of curtains for my Sprinter van. The behind the drivers seat curtains and associated fittings were perfect whereas the behind the passenger seat curtain set was not as good. The rails that are required don't fit, they are too short and Van Pimps customer service seemed to think that it is OK to ask the customer to straighten the rail so that it does fit. They accept that the rails need to be modified by the customer but can't seem to understand that if the curtain set was (as advertised) made to be van type and size specific then they shouldn't need to be modified by the customer - they should fit. I had to straighten the rails that were supplied and this was not a straightforward or simple task. Come on Van Pimps, make sure that the rails supplied actually fit without the requirement to modify them”

Helpful Report

Posted 4 years ago

Hi Robert, We're sorry to hear that you are not 100% happy with the curtain kit you have received. All of our side window curtains are made to be panel specific, however due to some of the vehicles having different variations, it may be necessary to slightly modify a curtain rail to achieve a perfect fit. We do state in the product description that modification may be necessary. We apologise for any inconvenience this has caused, however we are glad that you managed to get this sorted and the curtain kit installed in your van. Kind regards, VanPimps.

Posted 4 years ago

“It would have been nice if the windows and fitting kit came in a box/ packaging, rather than being left with a pile of unpackaged windows and various small boxes of parts for fitting on our drive in the rain.”

Helpful Report

Posted 4 years ago

“Wasn't made to feel welcome at the shop even though the website states you are free to come and look at products. Staff didn't seem bothered about advising of up selling me products I might be interested in. Yes you are a British company but selling Turkish products. Cheap E Bay standard.”

Helpful Report

Posted 4 years ago

“Here is my honest review. I brought two opening windows for my sprinter. The first thing to go wrong was my shipping address was labeled the same as my billing address, even though I put it down as different (this comes in to play later). After calling and asking for it to be changed, I was told I'd receive a confirmation email, I didn't. I then called again as I didn't want my windows to arrive at the wrong address, and I was told I would again receive a confirmation email, I didn't, but I was assured this was changed, great! I then receive my windows to the correct address, however they weren't in an acceptable condition. One had a decent size chip and the other had marks where the black boarder had holes in and light was then shining through. I accepted a £30 voucher for the holes in the boarder window, as I was told that covering this part of the window with the primer would solve the holes in the black boarder, I agreed and did not arrange a swap. I then accepted a swap for the chipped window. The replacement window then arrived, in Birmingham, at my billing address, (I should mention I live in Wales, so it's not like it was left with my neighbour). This was obviously due to the previous mentioned changing of the address kerfuffle at the beginning. However, this was promptly sorted and another window was arranged to be brought to me the next day. It did, and after a close inspection, I have to say again it was below the standard you'd expect. Which lead me to inspect the first (holes in the boarder damaged window) again. It seems to be the same on both windows, that the black boarder on both, when meeting the edge of the glass, is jagged and rough. I thought maybe that's how it is around the whole window? and that's normal? But in some places around the window, the black boarder meets the edge of the glass perfectly and looks as I feel it should. So in the places where it doesn't it looked poorly finished. Which may not be as big a deal to some, but call me crazy, paying for brand new, expensive windows, I expected them to be a decent finish all over when arriving, not look decent only after you've touched them up with the primer. Lastly after installing the first window, I found another tiny chip when opening the window, on the edge of the open part of the window, I guess I should have looked closer when inspecting them before installing. I did not complain about these other issues, as after going through the whole hassle with the chipped window, and the new one turning up at the wrong address, I just didn't have the energy and I also figured any other windows that were sent would also have the separate, jagged boarder issue. I’m sure, if I did complain then it would have been sorted as the staff at VanPimps have been extremely helpful and kind throughout the whole experience, however it just seemed to be the quality of the windows wasn't good enough. To sum up - great staff, friendly and helpful customer service, but the quality of all three windows received was not as good as hoped. Cheers!”

Helpful Report

Posted 4 years ago

“Hi the plastic trim you supplied was not big enough to go over the double steel l hadn’t fitted these windows before so l presumed this was the correct trim because it was to small it held the glass to fare away from the steel although l put a full tube of sealer on each window tho one window drivers side leaks in why didn’t you supply correct trim to cover about 6mm+ very disappointed and l don’t have any idea how stop window leaking please advise thanks Trevor”

Helpful Report

Posted 4 years ago

Hi Trevor, Thank you for review. The u-channel we supply is intended to be fitted only over the inside edge of metal (inside skin) of the van, and not over both. This information can be found in the product description and the window fitting guide available on our website. Should you need some assistance, please don't hesitate to get in touch with our customer services team via email on support@vanpimps.co.uk. Kind regards, VanPimps.

Posted 4 years ago

“Received goods with no issues HOWEVER due to an issue with the website they did charge us twice for the goods.!!!”

Helpful Report

Posted 4 years ago

Hi Rachel, Thank you for your review. We are sorry to hear that this has happened, however we believe we have now resolved this for you in our private reply to your review. Please don't hesitate to get in touch, should you have any questions. Kind regards, VanPimps.

Posted 4 years ago

“The wind deflectors came without clear fitting instructions and although one of them affixed ok the other only adhered to the door at it's ends, the middle coming away from the surface of the door. I have since removed it.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear that you are experiencing an issue with a product purchased from us. We have taken a look on our support ticket system and can see your previous correspondence with regards to the location of where the wind deflectors fit to but cannot see any correspondence with regards to the fitment. If you are still experiencing some issues, do get in touch with our customer services team on support@vanpimps.co.uk and a member of our team will be more than happy to help! Kind regards, VanPimps.

Posted 5 years ago

“Stitching on tabs not very good , had to sew up parts of it as soon as I put it on”

Helpful Report

Posted 5 years ago

Hi Kevin, We're sorry to hear that you are experiencing an issue with one of our products. The bonnet bras can be delicate when fitting and require some care and attention not to over pull them in one go, because of this they do need tightening a few times before the finish is nice and smooth. However if you are still experiencing this issue, please do get in touch with our customer services team on support@vanpimps.co.uk and a member of our team will be back in touch. Kind regards, VanPimps.

Posted 5 years ago

“We bought curtains for the sliding door after we offered them up to the window we weren't sure they would fit we called vanpimps and they advised that they would stretch and the rails could be flatten out. It wasn't that easy and the rails krimped and they where still short we asked for a email address to send pictures but still no one got back to us very poor custom services. Was planning to buy seat covers from them but don't think we will bother.”

Helpful Report

Posted 5 years ago

Hi Graham, Our curtains are made to be stretched to length so that they are taut when fitted, with regards to the rails they are shaped roughly to what is needed for each panel and shouldn't have crimpled when shaped. I have just checked on our ticketing system for you and have found your email from the 21st April, I can also see that a member of our team replied back to you on the same day asking for you to reply to that email with your images however we never heard back. Your support ticket number is 37746, you should be able to find this in your emails if you'd still like to send us those images. Kind regards, VanPimps.

Posted 5 years ago

“The covers were damaged”

Helpful Report

Posted 5 years ago

“Bought wind deflectors for Ford Transit Custom Followed the instructions and they looked great until I got on dual carriageway then they started to come off Most annoying”

Helpful Report

Posted 6 years ago

Hi Alan, Thankyou for your review. We are really sorry that this happened to you. Please get in touch with our customer service team and they will help rectify the problem and fine out why this happened. All the best, VanPimps.

Posted 6 years ago

“Seat covers. How suppose fit headrest as cant get round bars on headrest due to where zip position. Also impossible to secure double seat in van when head board in.also got a type pouch thing with one slit in end & 2 round holes underneath no idea what for.had cut zips off headrest & put tie wraps on not at all happy. Gave up trying to phone company as put on hold would not buy again”

Helpful Report

Posted 6 years ago

Hi Dean, Thanks for your review. I am terribly sorry that you had problems with your seat covers. I have looked into this for you and I can see that you did contact our customer service team over the weekend, we replied to you Monday 19th asking for images of the problems so we can have an understanding of what the problem is. As soon as we receive these we can help get the issue rectified for you. Again please accept our utmost apologies for this. We look forward to hearing from you. Kind regards, VanPimps.

Posted 6 years ago

VanPimps is rated 4.7 based on 3,522 reviews