VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,685 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

Write Your review

Tell us how VanPimps made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VanPimps 5 star review on 25th July 2026

Bret M

Tracy M

683

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would help if I had the goods to write a review”

Helpful Report

Posted 3 years ago

Hello Frank, We do apologies for any delay in receiving your product. If you still haven't received this item please email into support@vanpimps.co.uk along with your order number and a member of our logistics team will be able to look into this for you. Once again we apologies for any inconvenience caused. VanPimps.

Posted 3 years ago

“Good delivery times but unfortunately the quality of the product is poor. Only 2 popper which are in the middle so still allows light through all corners, also no installation instructions so overall not happy with the product unfortunately.”

Helpful Report

Posted 3 years ago

Hello Matthew, Many thanks for your comments. Our curtains are very popular with our customers and come with 2 x tie backs. 2 x male and female poppers on each curtain to allow the to attach to the side aperture. Pre-drilled rails for mounting the curtain rail in your campervan. Pre drilled end stops for the rails. Small head self tapping fixing screws designed to not snag on the curtain gliders! We are sorry that you are not happy with the item, please email support@vanpimps.co.uk and a member of our team will be able to assist you. VanPimps.

Posted 3 years ago

“Good parts but expensive delivery, says two days but after 4 still not arived”

Helpful Report

Posted 3 years ago

Good afternoon Phillip, Many thanks for your feedback. We shipped your order the following day after you placed your order, unfortunately DHL delayed the delivery to you, however this is out of our control. Apologies for the delay and inconvenience caused to you. VanPimps Team.

Posted 3 years ago

“The quality of the stitching of the covers was poor in a lot of places which was a real shame as overall tge covers looked good quality. Drivers back rest seat cover did not fit well at all (was too big where it overlapped undeeneath) and all the head rests were shocking dont fit properly and stitching looked completely unfinished. I'd like a refund or replacement please.”

Helpful Report

Posted 3 years ago

Good afternoon Dominic, Apologies regarding your issue with your order. We have searched for you in our customer services department and cannot find any correspondence from you with regards to this. Please could you reply to the support email that will be sent over to you shortly with images and a description of your issues and we will be in contact with you. Apologies for the inconvenience caused. VanPimps Team.

Posted 3 years ago

“Hi disappointed with the splitter purchased as not the one pictured in the photo on your website initially I thought I had ordered the wrong one and reordered to find the same one delta second time. I have emailed about the issue but no response.”

Helpful Report

Posted 3 years ago

Good morning Adrian, Apologies regarding this. We have taken a look in our customer services department and we can see the email from them to you as below. Your support ticket number is 91855, if you could kindly reply to your support ticket and they will be more than happy to assist you. Thursday 16:04 Hi Adrian. Thank you for recently contacting us. Can you please reply to this email with your order number and also send over some images of the issues you are having and we will of course look into this for you. Kind Regards, Ollie - Customer Services Manager

Posted 3 years ago

“First parcel arrived quickly. Window supplied correct. Bonnet bra was incorrect style and damaged. New Bonnet bra sent and incorrect item arrived again.”

Helpful Report

Posted 3 years ago

Good afternoon Matthew, We are sorry to hear this. With the black and grey chequered bonnet bra, it is sometimes difficult to see the style without looking in the light at the product. Could you kindly email support@vanpimps.co.uk and a member of our team will be able to assist you with this. Apologies for the inconvenience caused. VanPimps.

Posted 3 years ago

“I ordered the wing mirror covers but was sent the the more expensive complete mirrors set for my sprinter. Struggled to find a contact number. Then emailed in asking what to do now have no time to arrange returning the items as the boxes have also been thrown away. Just such an inconvenience as I wanted only the covers so I could get them painted to match my van colour. 😰”

Helpful Report

Posted 3 years ago

Good afternoon, Apologies that you received the incorrect product. We can see the correspondence between yourself and our customer services department with regards to this. Your support ticket number 89954, we are waiting for your reply to which they asked for your order number and images of what you had received, so the customer services team could look into this for you. Could you kindly email support@vanpimps.co.uk so a member of our team will be able to assist you with this. VanPimps.

Posted 3 years ago

“Whilst the window and glue where good. The window trim was not long enough. I have emailed their contact and not received a reply over a week later”

Helpful Report

Posted 3 years ago

Good afternoon Martin, We have searched for you in our contact system and cannot find any correspondence from yourself and this is why you have not had a reply with regards to this. Could you kindly email support@vanpimps.co.uk and a member of our support team will be able to assist you with this. Apologies for the inconvenience caused. VanPimps.

Posted 3 years ago

“Not great service and the seat covers are not good quality”

Helpful Report

Posted 3 years ago

Good afternoon Nick, We are sorry to hear this. Can you please contact support@vanpimps.co.uk with your issue and a member of our team will be able to assist you. VanPimps.

Posted 3 years ago

“Didn't realise ordered l shape but wanted c shape,have been on holiday since Thursday 5th, was supposed to arrive Tuesday before holiday, but didn't arrive until Thursday, when I was on holiday,would have noticed my error before holiday,if it had arrived on time.”

Helpful Report

Posted 3 years ago

Good morning Gordon, We have taken a look at your order and we can see that we dispatched your order on the Monday and was due for delivery on Tuesday however the courier DHL had delayed the delivery, this is out of our control unfortunately, apologies for this. With regards to noticing your error, your order conformation email would state what is on your order. If you wish to send your order back to us please fill in the returns form as per the link below but you will be liable for the return postage as you ordered incorrectly. https://www.vanpimps.co.uk/returns-authorisation-form/ VanPimps.

Posted 3 years ago

“I’m only sending this because vanpimps keep sending emails requesting feedback. Overall service poor, I visited shop to get the curtains I wanted quickly. The shop took far too long then I was sent to the loading bay to stand and wait 20mins for service. Another customer also waiting who was very annoyed. Two days later I get emails to say my order had been dispatched, which was also rubbish. Very disorganised.”

Helpful Report

Posted 4 years ago

Good afternoon Daniel, Many thanks for your feedback and apologies for this. We are always looking at ways to improve and we will take this on board. VanPimps Team.

Posted 4 years ago

“Inaccurate description of items on website. Ordered seat covers for a Vivaro 2016 supposed to fit all models after 2014 with double passenger seat. On pictures shows that it firsydouble seat and not two single passenger seats. Received seat covers that are for two individual passenger seats. Impossible to fit them. Have to be returned and get something different. Customer services don't answer the phone. Trying to sort out the return and get a refund. No reply as to when will get the refund back and left 150£ sort.”

Helpful Report

Posted 4 years ago

Good morning Fotios, We are sorry to read that you are not happy with your TRAFIC X82 2014> PUNCHED LEATHER STYLE SEAT COVERS - BLACK 2+1 FRONT. I have taken a look in our customer services department and I can see that you contacted us on Sunday evening and we replied to you on Monday morning. We apologise that the seat covers are not suitable for your vehicle and we are currently in the process of updating the website with the correct images and information. With regards to the return of the goods, we are in the process of arranging this for you as discussed on your customer support ticket and as soon as we receive the goods a full refund will be issued. Kind Regards, VanPimps.

Posted 4 years ago

“Bought a set of curtains for my Sprinter van. The behind the drivers seat curtains and associated fittings were perfect whereas the behind the passenger seat curtain set was not as good. The rails that are required don't fit, they are too short and Van Pimps customer service seemed to think that it is OK to ask the customer to straighten the rail so that it does fit. They accept that the rails need to be modified by the customer but can't seem to understand that if the curtain set was (as advertised) made to be van type and size specific then they shouldn't need to be modified by the customer - they should fit. I had to straighten the rails that were supplied and this was not a straightforward or simple task. Come on Van Pimps, make sure that the rails supplied actually fit without the requirement to modify them”

Helpful Report

Posted 4 years ago

Hi Robert, We're sorry to hear that you are not 100% happy with the curtain kit you have received. All of our side window curtains are made to be panel specific, however due to some of the vehicles having different variations, it may be necessary to slightly modify a curtain rail to achieve a perfect fit. We do state in the product description that modification may be necessary. We apologise for any inconvenience this has caused, however we are glad that you managed to get this sorted and the curtain kit installed in your van. Kind regards, VanPimps.

Posted 4 years ago

“It would have been nice if the windows and fitting kit came in a box/ packaging, rather than being left with a pile of unpackaged windows and various small boxes of parts for fitting on our drive in the rain.”

Helpful Report

Posted 5 years ago

“Wasn't made to feel welcome at the shop even though the website states you are free to come and look at products. Staff didn't seem bothered about advising of up selling me products I might be interested in. Yes you are a British company but selling Turkish products. Cheap E Bay standard.”

Helpful Report

Posted 5 years ago

“Here is my honest review. I brought two opening windows for my sprinter. The first thing to go wrong was my shipping address was labeled the same as my billing address, even though I put it down as different (this comes in to play later). After calling and asking for it to be changed, I was told I'd receive a confirmation email, I didn't. I then called again as I didn't want my windows to arrive at the wrong address, and I was told I would again receive a confirmation email, I didn't, but I was assured this was changed, great! I then receive my windows to the correct address, however they weren't in an acceptable condition. One had a decent size chip and the other had marks where the black boarder had holes in and light was then shining through. I accepted a £30 voucher for the holes in the boarder window, as I was told that covering this part of the window with the primer would solve the holes in the black boarder, I agreed and did not arrange a swap. I then accepted a swap for the chipped window. The replacement window then arrived, in Birmingham, at my billing address, (I should mention I live in Wales, so it's not like it was left with my neighbour). This was obviously due to the previous mentioned changing of the address kerfuffle at the beginning. However, this was promptly sorted and another window was arranged to be brought to me the next day. It did, and after a close inspection, I have to say again it was below the standard you'd expect. Which lead me to inspect the first (holes in the boarder damaged window) again. It seems to be the same on both windows, that the black boarder on both, when meeting the edge of the glass, is jagged and rough. I thought maybe that's how it is around the whole window? and that's normal? But in some places around the window, the black boarder meets the edge of the glass perfectly and looks as I feel it should. So in the places where it doesn't it looked poorly finished. Which may not be as big a deal to some, but call me crazy, paying for brand new, expensive windows, I expected them to be a decent finish all over when arriving, not look decent only after you've touched them up with the primer. Lastly after installing the first window, I found another tiny chip when opening the window, on the edge of the open part of the window, I guess I should have looked closer when inspecting them before installing. I did not complain about these other issues, as after going through the whole hassle with the chipped window, and the new one turning up at the wrong address, I just didn't have the energy and I also figured any other windows that were sent would also have the separate, jagged boarder issue. I’m sure, if I did complain then it would have been sorted as the staff at VanPimps have been extremely helpful and kind throughout the whole experience, however it just seemed to be the quality of the windows wasn't good enough. To sum up - great staff, friendly and helpful customer service, but the quality of all three windows received was not as good as hoped. Cheers!”

Helpful Report

Posted 5 years ago

“Hi the plastic trim you supplied was not big enough to go over the double steel l hadn’t fitted these windows before so l presumed this was the correct trim because it was to small it held the glass to fare away from the steel although l put a full tube of sealer on each window tho one window drivers side leaks in why didn’t you supply correct trim to cover about 6mm+ very disappointed and l don’t have any idea how stop window leaking please advise thanks Trevor”

Helpful Report

Posted 5 years ago

Hi Trevor, Thank you for review. The u-channel we supply is intended to be fitted only over the inside edge of metal (inside skin) of the van, and not over both. This information can be found in the product description and the window fitting guide available on our website. Should you need some assistance, please don't hesitate to get in touch with our customer services team via email on support@vanpimps.co.uk. Kind regards, VanPimps.

Posted 5 years ago

“Received goods with no issues HOWEVER due to an issue with the website they did charge us twice for the goods.!!!”

Helpful Report

Posted 5 years ago

Hi Rachel, Thank you for your review. We are sorry to hear that this has happened, however we believe we have now resolved this for you in our private reply to your review. Please don't hesitate to get in touch, should you have any questions. Kind regards, VanPimps.

Posted 5 years ago

“The wind deflectors came without clear fitting instructions and although one of them affixed ok the other only adhered to the door at it's ends, the middle coming away from the surface of the door. I have since removed it.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear that you are experiencing an issue with a product purchased from us. We have taken a look on our support ticket system and can see your previous correspondence with regards to the location of where the wind deflectors fit to but cannot see any correspondence with regards to the fitment. If you are still experiencing some issues, do get in touch with our customer services team on support@vanpimps.co.uk and a member of our team will be more than happy to help! Kind regards, VanPimps.

Posted 5 years ago

“Stitching on tabs not very good , had to sew up parts of it as soon as I put it on”

Helpful Report

Posted 6 years ago

Hi Kevin, We're sorry to hear that you are experiencing an issue with one of our products. The bonnet bras can be delicate when fitting and require some care and attention not to over pull them in one go, because of this they do need tightening a few times before the finish is nice and smooth. However if you are still experiencing this issue, please do get in touch with our customer services team on support@vanpimps.co.uk and a member of our team will be back in touch. Kind regards, VanPimps.

Posted 6 years ago

VanPimps is rated 4.7 based on 3,685 reviews