VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.70

4.7 Rating 2,978 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 2,978 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

VanPimps 5 star review on 30th April 2024

VanPimps 5 star review on 11th April 2024

Anonymous

575

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered van side steps for primastar LWB, arrived in good time, next day got overalls on and unpacked box, product looked good but no instructions inside. overalls off, and back in doors, to try and find instructions on web site, found general idea so overalls back on went back outside, fitted each individual shaped bracket to instructed points to near side, then fitted step, but found from front bracket to second bracket there was a gap of 1750mm, which was under the front passenger door and side sliding door. Found this to be a little unstable, and could require to have a individual designed bracket to bridge this gap. wondered if step brackets were originally for SWB and just the step treads have been made longer. Mr C Lincs”

Helpful Report

Posted 8 years ago

Hi Chris, Thanks for your feedback, we do have fitting instructions and also a video on the 'fitting instructions' page on our website, I am glad these helped you out, the steps you purchased (LWB) should come with 3 brackets on either side so it seems you received SWB brackets (Which only need 2 brackets either side) by mistake, I have advised customer services who will call you today to resolve this and get the correct brackets in the post to you ASAP. Regards Vanpimps

Posted 8 years ago

“Receiving my order of Stainless Steel wing mirror covers - Grill Strips -Door Handle covers , The latter two were ok but the issue was the so called superior Wing mirror covers , these were very flimsy and not worth the price , also luckily i had ordered the adhesive as there was no way the sticky strips would of held any of the above items in place , in fact anybody fitting these items need, wire - duck tape - and the adhesive , i also removed the sticky strips before fitting.Being impulsive i fitted them but in hindsight should of sent them back .”

Helpful Report

Posted 8 years ago

Hi John, I'm sorry you were not happy with the wing mirror covers you received, This is the first we have heard of this, of course if you had contacted us regarding this we would have been more than happy to help and rectify the problem for you. Kindest regards Vanpimps.

Posted 8 years ago

“Quick delivery and Nice product but can't stand on them as not strong enough. One bracket had to be fabricated as petrol tank in place where you are supposed to put it. Still nice eye candy I suppose”

Helpful Report

Posted 8 years ago

Hi Simon, Sorry to hear that, We have sold many of these and never had this issue. They can be used for practical use like stepping to get in and out of the vehicle. With regards to fitting you shouldn't have needed to fabricate any bracket and all the correct fixing points should be there without anything in the way. please do not hesitate to contact us if needed. Many thanks Kind regards Vanpimps

Posted 8 years ago

“I ordered 2 items from vanpimps, and my credit card was actioned. However, I had a call from Maddy to say one was out of stock, would I like the other one sending? I said to keep it if the second item would be in stock soon, and send them both together as originally planned. She said it would be January before new stock arrived, so I said to keep my money and send the second item when stock was in, if it could be sent without extra carriage charge (as it was not my fault of having no stock). That would be good customer service! She turned that down.... Now the first item has arrived (on time & in good condition) there is no paperwork - no invoice, no card payment slip, no card refund slip, no compliments slip, NOTHING! So much for getting the 2 items as a Christmas present!...”

Helpful Report

Posted 8 years ago

Hi Keith, Many thanks for your review, I offer my upmost apology for the item being out of stock but unfortunately this does sometimes happen. With regards to your invoice ect.. you should have them all through email. If you have not received any of these i can send them over in the post if you still require them. Kind regards Vanpimps

Posted 8 years ago

“Bought an item on line , paid for it, received an email with Hermes parcel delivery trucking number, Only to receive another e mail the next day stating that the item is out of stock. Not good enough???!!!”

Helpful Report

Posted 8 years ago

Hi Mohammed, I'm sorry about the item being out of stock but unfortunately this sometimes does happen. If you like we can contact you to let you know when the item that you ordered is back into stock. Please accept my apology for this Kindest regards Vanpimps

Posted 8 years ago

“Quality of product very good, however paid for next day delivery for the item ordered before 1pm in accordance with the website, granted it was a Friday but the website did not say it wouldn't be delivered on a Saturday. Even factoring in the weekend I should of received the product on the Monday, but oh no it came pm on the Tuesday. I ordered a similar item from a competitor the same day and received it the next day.”

Helpful Report

Posted 8 years ago

Hi Mark, Your order was actually placed at 12.59pm on Friday 16th October and pinged through to our warehouse at 1.01pm hence it wasn't despatched until the next working day. It clearly states on our website that 'next day' delivery is 'next working day' see here: http://www.vanpimps.co.uk/delivery-costs-and-info/ Sorry you were not happy with the goods being shipped the next working day (Monday) but I am pleased that you were pleased with your Vivaro curtain kits and we hope to do business with you again, if you are ordering close to cut-off time next time maybe give us a ring first and we will do our best to get your order out the same day. Regards Vanpimps

Posted 8 years ago

“Plastic ends on roof rail system and incorrect fixing supplied. 2 weeks later and they have not responded to my emails.”

Helpful Report

Posted 8 years ago

Hi Matthew, I did respond to your email however i wasn't aware it didn't send, apologies for this it has sent this time. I will look into your issue for you and get this sorted straight away. Many thanks Vanpimps

Posted 8 years ago

“Very disappointed I ordered a replacement key stated specifically for my van, yet when I receive it it wasn't the correct shape, vanpimps did offer a refund but the choice of a replacement that was the right fit wasn't an option and I even have to pay the return postage for a part that wasn't even right,No disrespect but the girl I spoke to was clueless to what I was trying to explain, not impressed.and disappointed.”

Helpful Report

Posted 8 years ago

Hi Dan, Sorry to hear the key fob wasn’t correct for your van, this item is one of our most popular and is an exact replacement for the original key fob for your van, if it wasn’t the same your key fob must be an after-market key fob, I think this is why someone in our office got confused. We have offered to refund if you post it back to us so feel free to get in touch if you would like a refund. Kindest regards Vanpimps

Posted 8 years ago

“The chrome strips for the front of the transit grille Arnt the right shape, it's come bent on one of the ends and it doesn't stick with the sticky pads provided.. Overall feeling abit let down by this product..”

Helpful Report

Posted 9 years ago

I am sorry that you feel let down by this product, we have had no correspondence regarding this issue, so this is the first time we have heard of it, had you contacted us we could have rectified this issue.

Posted 9 years ago

“Side bars for Mercedes Vito came with wrong brackets, despite calls made to vanpimps to ask about brackets and getting correct ones , no return call came !!! The bars were fitted but don't appear to be correct size , we still await a response ,”

Helpful Report

Posted 9 years ago

Hi Dale, I'm sorry you are not overly happy with your side bars, I spoke with Mike on a couple of occasions on Friday regarding this matter and was lead to believe that it was all sorted, I was not aware that there was still an issue so your comment about not returning calls has baffled me a little. If you wish to discuss this further then please do not hesitate to give me a call on 01164417550

Posted 9 years ago

“Still no received my side bars”

Helpful Report

Posted 9 years ago

Hi Steven, Could you please get in contact with us regarding this matter, instead of leaving negative feed back as there has been no correspondence from you to suggest that you have not received your order. You can contact us on 01164417550 and we will get this matter addressed as quickly and efficiently as possible this is the first time we have heard of this.

Posted 9 years ago

VanPimps is rated 4.7 based on 2,978 reviews