VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,522 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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VanPimps 5 star review on 18th January 2026

Craig B

VanPimps 5 star review on 3rd January 2026

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VanPimps 5 star review on 10th October 2025

Steve R

675

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought vivaro seat covers, i wouldn't recommend for the price, they are quite hard to fit right especially the drivers seat, at first I thought they are great but only 1 week and quality is showing.”

Helpful Report

Posted 6 years ago

Hi Alex, Thank you for your review. We are sorry to hear that you are not quite happy with a product that you received from us. Our seat covers can be quite difficult to fit, however this is due to the tight and quality fit that they have when fully fitted, something we think is worth the time. In regards to the quality of the covers, we have taken a look on our support system but are unable to find any contact from yourself. If you would like to get in touch with our customer services team, the email address is support@vanpimps.co.uk. Kind regards, VanPimps.

Posted 6 years ago

“Orderd side bars for my ven . But come badly packed and damaged not very good poor service and still waiting for my refund”

Helpful Report

Posted 7 years ago

Hi Paul, thank-you for your review, please accept our utmost apologies that you received your boards damaged. We did of course offer to replace these however you requested a collection and refund to be processed. We arranged the collection to take place on the 19th Nov with Tuffnells. The bars are likely to be back with us tomorrow (Thursday 22nd) you will then be refunded straight away. Again we apologise for this. Enjoy the rest of your week. Kindest regards, Vanpimps.

Posted 7 years ago

“Not very good. Did not get the stuff and parts l ordered no fitting instructions. I even got a pro to fit them he was not impressed. I still have corners to fit myself. We will see. How l go on. You asked me for feed back so here it is. Not what l would call very good sorry. X. Pm”

Helpful Report

Posted 7 years ago

Hi Geoff, Please accept our apologies for any inconvenience. Many thanks for your review. I have searched our customer service ticket system and I cannot find anything in there, with this we have not been made aware of any issues you may have had with regards to missing parts/fitting instructions to be able to get this rectified for you. Again please accept our utmost apologies for this, please get in touch if you wish to. Kind regards, Vanpimps.

Posted 7 years ago

“Products are good quality costumer service needs improving”

Helpful Report

Posted 7 years ago

Thanks for the feedback and for leaving a review! we are glad you are pleased with the quality of your items, can you contact me directly to advise what the issue was with customer service as we pride ourselves on offering excellent customer service and I would like to look into this. Thanks Shannon

Posted 7 years ago

“paid high delivery cost, almost a week and a half later my product still hasnt been delivered.”

Helpful Report

Posted 7 years ago

Hi Abigail, We are sorry to hear that you had a bad experience shopping with us. As discussed when you contacted our support team, unfortunately the courier misrouted your parcel which led to this delay. Our Logistics team chased this up with the courier for a couple of days, and as soon as you informed us of this, to make sure that your order was back on track as quickly as possible for you. We also issued a refund for your delivery charge as a way of apologising for the delay and inconvenience. Kind regards, VanPimps.

Posted 7 years ago

“Beauracratic services over supporting the increase in an order- asking to pay for goods 1 month before they arrived at Van Pimps to secure the larder purchase deal that was offered before they realised they were out of stock.”

Helpful Report

Posted 8 years ago

“Product was crap hence I will not be ordering anything else from you”

Helpful Report

Posted 9 years ago

Hi Graham, sorry you were not satisfied with the replacement transit key fob that retails at £2.99 however I don't accept that this product is 'crap' when we sell 100's and get great feedback, if you are that dissatisfied why not get in touch and we will send out a replacement or issue a refund if you aren't happy with your order, we haven't heard anything from you and can't resolve issues if you don't tell us about the issue you have. Regards Vanpimps

Posted 9 years ago

“Ordered items on the 05/10/2016 still not received the items as of today 13/10/2016. Emailed them yesterday enquiring where my item is and haven't got a reply. Item was cheap but delivery is atrocious and then to not get a reply to my email not acceptable. William Gallagher”

Helpful Report

Posted 9 years ago

Hi WIlliam, The first contact we had from you was on Thursday night and we responded first thing Friday morning to advise the item must've been lost by Royal Mail (you ordered a key fob and they must've lost it in the post) so we sent another!!! over 95% of our orders are delivered within our timescales and we pride ourselves on a speedy delivery, sorry your item got lost but we did send out a replacement once we were made aware of this issue. Regards Vanpimps

Posted 9 years ago

“Ordered van side steps for primastar LWB, arrived in good time, next day got overalls on and unpacked box, product looked good but no instructions inside. overalls off, and back in doors, to try and find instructions on web site, found general idea so overalls back on went back outside, fitted each individual shaped bracket to instructed points to near side, then fitted step, but found from front bracket to second bracket there was a gap of 1750mm, which was under the front passenger door and side sliding door. Found this to be a little unstable, and could require to have a individual designed bracket to bridge this gap. wondered if step brackets were originally for SWB and just the step treads have been made longer. Mr C Lincs”

Helpful Report

Posted 9 years ago

Hi Chris, Thanks for your feedback, we do have fitting instructions and also a video on the 'fitting instructions' page on our website, I am glad these helped you out, the steps you purchased (LWB) should come with 3 brackets on either side so it seems you received SWB brackets (Which only need 2 brackets either side) by mistake, I have advised customer services who will call you today to resolve this and get the correct brackets in the post to you ASAP. Regards Vanpimps

Posted 9 years ago

“Receiving my order of Stainless Steel wing mirror covers - Grill Strips -Door Handle covers , The latter two were ok but the issue was the so called superior Wing mirror covers , these were very flimsy and not worth the price , also luckily i had ordered the adhesive as there was no way the sticky strips would of held any of the above items in place , in fact anybody fitting these items need, wire - duck tape - and the adhesive , i also removed the sticky strips before fitting.Being impulsive i fitted them but in hindsight should of sent them back .”

Helpful Report

Posted 10 years ago

Hi John, I'm sorry you were not happy with the wing mirror covers you received, This is the first we have heard of this, of course if you had contacted us regarding this we would have been more than happy to help and rectify the problem for you. Kindest regards Vanpimps.

Posted 10 years ago

“Quick delivery and Nice product but can't stand on them as not strong enough. One bracket had to be fabricated as petrol tank in place where you are supposed to put it. Still nice eye candy I suppose”

Helpful Report

Posted 10 years ago

Hi Simon, Sorry to hear that, We have sold many of these and never had this issue. They can be used for practical use like stepping to get in and out of the vehicle. With regards to fitting you shouldn't have needed to fabricate any bracket and all the correct fixing points should be there without anything in the way. please do not hesitate to contact us if needed. Many thanks Kind regards Vanpimps

Posted 10 years ago

“I ordered 2 items from vanpimps, and my credit card was actioned. However, I had a call from Maddy to say one was out of stock, would I like the other one sending? I said to keep it if the second item would be in stock soon, and send them both together as originally planned. She said it would be January before new stock arrived, so I said to keep my money and send the second item when stock was in, if it could be sent without extra carriage charge (as it was not my fault of having no stock). That would be good customer service! She turned that down.... Now the first item has arrived (on time & in good condition) there is no paperwork - no invoice, no card payment slip, no card refund slip, no compliments slip, NOTHING! So much for getting the 2 items as a Christmas present!...”

Helpful Report

Posted 10 years ago

Hi Keith, Many thanks for your review, I offer my upmost apology for the item being out of stock but unfortunately this does sometimes happen. With regards to your invoice ect.. you should have them all through email. If you have not received any of these i can send them over in the post if you still require them. Kind regards Vanpimps

Posted 10 years ago

“Bought an item on line , paid for it, received an email with Hermes parcel delivery trucking number, Only to receive another e mail the next day stating that the item is out of stock. Not good enough???!!!”

Helpful Report

Posted 10 years ago

Hi Mohammed, I'm sorry about the item being out of stock but unfortunately this sometimes does happen. If you like we can contact you to let you know when the item that you ordered is back into stock. Please accept my apology for this Kindest regards Vanpimps

Posted 10 years ago

“Quality of product very good, however paid for next day delivery for the item ordered before 1pm in accordance with the website, granted it was a Friday but the website did not say it wouldn't be delivered on a Saturday. Even factoring in the weekend I should of received the product on the Monday, but oh no it came pm on the Tuesday. I ordered a similar item from a competitor the same day and received it the next day.”

Helpful Report

Posted 10 years ago

Hi Mark, Your order was actually placed at 12.59pm on Friday 16th October and pinged through to our warehouse at 1.01pm hence it wasn't despatched until the next working day. It clearly states on our website that 'next day' delivery is 'next working day' see here: http://www.vanpimps.co.uk/delivery-costs-and-info/ Sorry you were not happy with the goods being shipped the next working day (Monday) but I am pleased that you were pleased with your Vivaro curtain kits and we hope to do business with you again, if you are ordering close to cut-off time next time maybe give us a ring first and we will do our best to get your order out the same day. Regards Vanpimps

Posted 10 years ago

“Plastic ends on roof rail system and incorrect fixing supplied. 2 weeks later and they have not responded to my emails.”

Helpful Report

Posted 10 years ago

Hi Matthew, I did respond to your email however i wasn't aware it didn't send, apologies for this it has sent this time. I will look into your issue for you and get this sorted straight away. Many thanks Vanpimps

Posted 10 years ago

“Very disappointed I ordered a replacement key stated specifically for my van, yet when I receive it it wasn't the correct shape, vanpimps did offer a refund but the choice of a replacement that was the right fit wasn't an option and I even have to pay the return postage for a part that wasn't even right,No disrespect but the girl I spoke to was clueless to what I was trying to explain, not impressed.and disappointed.”

Helpful Report

Posted 10 years ago

Hi Dan, Sorry to hear the key fob wasn’t correct for your van, this item is one of our most popular and is an exact replacement for the original key fob for your van, if it wasn’t the same your key fob must be an after-market key fob, I think this is why someone in our office got confused. We have offered to refund if you post it back to us so feel free to get in touch if you would like a refund. Kindest regards Vanpimps

Posted 10 years ago

“The chrome strips for the front of the transit grille Arnt the right shape, it's come bent on one of the ends and it doesn't stick with the sticky pads provided.. Overall feeling abit let down by this product..”

Helpful Report

Posted 10 years ago

I am sorry that you feel let down by this product, we have had no correspondence regarding this issue, so this is the first time we have heard of it, had you contacted us we could have rectified this issue.

Posted 10 years ago

“Side bars for Mercedes Vito came with wrong brackets, despite calls made to vanpimps to ask about brackets and getting correct ones , no return call came !!! The bars were fitted but don't appear to be correct size , we still await a response ,”

Helpful Report

Posted 10 years ago

Hi Dale, I'm sorry you are not overly happy with your side bars, I spoke with Mike on a couple of occasions on Friday regarding this matter and was lead to believe that it was all sorted, I was not aware that there was still an issue so your comment about not returning calls has baffled me a little. If you wish to discuss this further then please do not hesitate to give me a call on 01164417550

Posted 10 years ago

“Still no received my side bars”

Helpful Report

Posted 11 years ago

Hi Steven, Could you please get in contact with us regarding this matter, instead of leaving negative feed back as there has been no correspondence from you to suggest that you have not received your order. You can contact us on 01164417550 and we will get this matter addressed as quickly and efficiently as possible this is the first time we have heard of this.

Posted 11 years ago

VanPimps is rated 4.7 based on 3,522 reviews