VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,268 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

James A

Dariusz P

VanPimps 5 star review on 23rd April 2025

Matthew F

645

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is rubbish”

Helpful Report

Posted 9 years ago

Sorry you feel the product is rubbish, Please let us know which and how our product is rubbish as we have not heard anything from you.. Many thanks, Kind regards Vanpimps

Posted 9 years ago

“Order turned up roof bars and side stepsvno fitting brackets in box even tho it said it had been checked before dispatch.had to wait for brackets when they turned up was missing parts.went to fitcroof hhars and brackets hhroke due to flimsy design can't get spares won't be using this site again.”

Helpful Report

Posted 9 years ago

Hi Jason, I was the person you spoke to. You rang up with missing brackets and i sent them out next day (which i offered my upmost apology for this). you then rang and said you had parts missing to which i asked for photos of the ones you had so i could send the ones missing, you told me you had no internet access to send the pictures. I offered and tried to help you however you left a negative review and didn't give me the chance to.

Posted 9 years ago

“Ordered some roof bars took the money sent a text saying been dispatched to have a phone call later that day too say the item is not in stock and will take 3 weeks! Not very good”

Helpful Report

Posted 9 years ago

Hi Matthew, We apologise for this mistake, as soon as it was bought to our attention we rang you and offered you a full refund, unfortunately these things sometimes happen and cant be helped, we are sorry for any inconvenience this has caused to you. Best Regards Vanpimps.

Posted 9 years ago

“Vanpimps customer care is non existent and although they were given opportunity to make amends before I wrote this review, they failed to ring back when they promised at least twice. I ordered a NSF window which was paid for straight away, but they rang to say it wasn't available as the glass was still abroad!! I reluctantly agreed to wait for the order and it finally came almost 2 weeks later. However they sent the OSF glass in error and categorically would not send the NSF until they had the OSF wrong window back, and promised to send the correct one out on receipt of the incorrect one. It's a good job I rung them on the Wednesday when it hadn't arrived as promised as they had received it back the day before and not sent out the replacement. All in all it took 3 weeks, lots of phone calls and unnecessary aggravation to receive my order. Not a happy customer ?????”

Helpful Report

Posted 9 years ago

Hi Carole, With regards to your recent review i would just like to take the time to apologise for the inconvenience that was caused to you. I understand that when you placed the order with us, you had a phone call to advise that the product was out of stock and was given the choice weather to have your order refunded or put on to back order which you chose to place it on back order. The date you were given was in fact an ETA, we do not give out specific dates of the goods coming in as you can appreciate that with it coming from over seas there is a risk that it will not be delivered on that specific date. This is the reason we do not give specific dates out, we would rather get the goods in and then call you to advise a delivery date. Once the stock had arrived with us you were sent out a piece of glass that was wrong, this was a mistake on our part as the glass had been put away on the wrong shelves by the warehouse so was picked wrong. All i can do is apologise for this as we are now in our busiest time of the year and mistakes will happen, it is just unfortunate that this had happened to you. Our policy for returns are clearly stated in our terms and conditions, so we would have to arrange the uplift and get the wrong piece of glass back before we would ship the right piece of glass back out to you, again once the item returned was back it is our priority to get the right product back out to you, and again this had not happened and for this i do apologise. I am sorry that you feel like you have had a bad experience with our company and that our customer service was not up to your standard, but i also understand that you had spoken to Darren in the sales office who tried to put this right for you as speedily as he could and as helpfully as he could. I can assure you that we have done everything in our power to sort this for you. Kind Regards Vanpimps

Posted 9 years ago

“The rack turned up ok Firstly no instructions, ok its not very complicated but would have saved some time working it out Secondly you used hex bits for the front and torx for the rear, why? Its a PITA as I have to go and buy torx bits now to fit Lastly, the rear hole cut on one of the rails is in the wrong place and so the torx bolt wont fit through (the lip catches and wont go through despite wiggling) Feels like a cheap product with poor design”

Helpful Report

Posted 9 years ago

Hi Piers, I am sorry that you are not happy with your purchase. Unfortunately this is the first that we have been made aware of this, i have advised one of our sales team to email you to sort this out. In future we would be grateful that before you post a negative review, you contact us and make us aware of the problem which we will then do everything in our power to sort for you. Kind Regards Vanpimps

Posted 9 years ago

“I'm really not one to complain but I ordered the VW Amarok Black Aluminum Roof Rail and Crossbar Set. The quality is simply shocking as the two profiles of the bars differ along their length. Further, one of the front cast aluminum components is loose and just comes away from the rail (it basically dropped off!) and one of the fixing hole's has not been drilled correctly such that the supplied fixing bolt will not pass through the aperture. To suggest 'Vanpimps' pride themselves on their attention to detail leaves something to be desired at best. I have emailed Vanpimps but I have not had the courtesy of a response as yet.”

Helpful Report

Posted 10 years ago

This is the first that we have heard about this, If you could give us a call i am sure that we can rectify this for you John.

Posted 10 years ago

“The instructions were just pictures and not very good ones at that. The bar wings are not wide enough to fit the vehicle and customer service said they were the correct ones and that they moved but didn't give me any idea on how to move them once they had clicked into the end plastic pieces. I have tried all sorts of things and now damaged the plastic end caps. So my money is completely wasted. Should have known better and bought Thule. The roof bars rear seals are too small leaving a considerable gap between the vehicle roof track and the fitting. A waste of money - don't buy this product.”

Helpful Report

Posted 10 years ago

Hi Paul, We are sorry to hear that you are not happy with the product you received from us, when we spoke about the issue you were having we informed you of how to adjust the bars to make them fit your vehicle and have heard nothing since to suggest that the fitting did not go well, we may have been able to assist further before the item was damaged had we of been made aware. The problem with the roof bar fitting could have been explained and the gap would no longer have been there had it of been brought to our attention, we pride ourselves on our customer service and will go the extra mile for anyone given the chance and this may not have ended in a waste of money. Should you require any further assistance then please do not hesitate to contact us on 01164417550

Posted 10 years ago

“Bought some Nissan Juke Side Steps, 8 month on they are pitted and look terrible. Car is washed and clean always. VanPimps try to blame salt on the UK roads and not washing car for the deterioration. This is an excuse not to refund or replace. Very poor quality products, very disappointing customer service. Now need to purchase quality products after 8 months from a better company. Shop around before purchasing here!”

Helpful Report

Posted 10 years ago

Having seen photos of the bars it is clear that the bars have been damaged by salt/grit from the roads over the winter period, salt that hasn't been wiped off through regular cleaning has reacted with the aluminium. You have said the driver side has less damage than the passenger side which backs up this theory 100% as the passenger side is the side of the vehicle nearest to the curb where more splashes occur from puddles. Any metal item left in long-term contact with a corrosive element like Salt will damage. I am sorry we cannot help in this instance and am sorry you have felt the need to leave a negative review. I can assure you 100% that wherever you buy side steps from if they are left in contact with salt etc they will mark, we have seen £800 genuine Range Rover steps with the same sort of markings as yours in less than a year as they weren't looked after.

Posted 10 years ago

“The product description, spoke of very high quality, in fact I've copied directly front their web site below These are exceptional in every way. OEM style and quality. ..... Nope Great price. Yes Strong and look very sleek. We are sure you will be over the moon when you receive these as the quality is second to none. You know that feeling of o my word, how do they get away with selling such poor quality, cheap plastic fittings which don't fit right, I had to grind bits off cut bolts down, flabbergasted at how poorly the bars fit into the fittings, plastic adaptors which didn't clip together, shaped castings which don't quite match the shape of the roof ! Hugely disappointed, I should've spent the extra bought proper Mercedes rails and had them painted or coated black, in fact I might have to still !”

Helpful Report

Posted 10 years ago

Hi Caron, Sorry you are dissatisfied with your purchase, we have sold lots of this item and had some fantastic feedback about the quality of the product, it seems you may have received a defective set of roof bars. We would recommend if you are not happy with your purchase to get in touch with us as this is the first we have found out about your issue, We can't help if we dont know! Feel free to get in touch!

Posted 10 years ago

“Ordered ally running boards they were delivered on the said day I'm still trying to get them to fit the instructions consist of three images but no text I've phoned for help but as yet no reply looks like a case of we've got your cash so what the hell Dennis Mid Wales”

Helpful Report

Posted 10 years ago

Hi Dennis, Glad we have got your issue resolved now and sent over some fitting instructions, glad you are happy with your purchase now. Also would like other customers to know we sent out extra brackets at a loss to us to allow you to modify the bars to suit your needs for your modified taxi van.

Posted 10 years ago

“Regarding my order for Vito van parts. I have not received the whole order although it has been paid for and no reasons been given for the delay. The parts that were received do not fit exactly. The adhesive tape for securing the mirror backs is not adequate they have both fallen off when closing the doors. I have had to use more adhesive to secure them properly!!”

Helpful Report

Posted 10 years ago

Hi Neil, We are looking into this for you after receiving your email today and will contact you shortly in relation to this so we can get it resolved for you. We want to ensure you are happy with your purchase. Regards Vanpimps

Posted 10 years ago

VanPimps is rated 4.7 based on 3,268 reviews