VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,685 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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VanPimps 5 star review on 25th July 2026

Bret M

Tracy M

683

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Side door bottom runner was a poor fit resulting in more loose play than the original. I didn't want to modify the bracket too much and render it useless but I ended up buying the whole lot elsewhere.”

Helpful Report

Posted 3 years ago

Good morning Ian, We are sorry to hear this. We have taken a look in our customer support system and can see that you have not contacted us with regards to this. Could you please email support@vanpimps.co.uk and a member of our team will be able to assist you with this. Apologies for the inconvenience caused. VanPimps.

Posted 3 years ago

“i ordered some side steps weeks ago the flood lining came two days after i order it but no side yet ?????”

Helpful Report

Posted 3 years ago

Hello Barry, Many thanks for your review. We have taken a look into this for you and we can see that one of our sales team have emailed you on the 18/01/23 as below - Good afternoon Barry, Many thanks for your recent order. Unfortunately when your order was being processed we became aware that we are out of stock of the Ducato Mirror Polished Stainless Steel Apollo Side Steps (LWB). We are expecting more of these to arrive with us around the first of February as a rough ETA. Could you kindly advise what you would like to do regarding your order and apologies for any inconvenience caused. Please note this is an Estimated Time Of Arrival and dates may change due to unforeseen circumstances which are out of our control. Thank you for your understanding If you could correspond to your support ticket number 95518 to advise what you would like to do. Apologies for any inconvenience caused.

Posted 3 years ago

“You state small amount of fitting and bending to get the profile of the rail well these rails was 3 1/2 inches out very difficult to put right being a profile alloy very poor product. Don't recommend”

Helpful Report

Posted 3 years ago

We are sorry to hear this. We can see your correspondence with our customer services team with regards to your order. They advised that the curtain you received was correct and as the kit is designed for both the older model of Vivaro and the newer X82 models the rails may need to be modified to fit the window aperture correctly. As the rails are made from a very soft aluminium this can be easily done by hand. If you need to flatten a rail the best way to do this is to lay the rail on the floor and gently flatten the rail into the correct profile. If you need to increase or bend the rail you need to use the edge of a workbench and gently apply pressure to the rail as you move it over the edge of the workbench creating a gently curve. We hope this helps. All the best, VanPimps.

Posted 3 years ago

“Still not had products I ordered after 2 weeks of emails and been told loads if different day which was there mistake to start with and had to take time off work so I'm not happy”

Helpful Report

Posted 3 years ago

Good afternoon Dean, Apologies for the delay in receiving your order. This was a packing error and then unfortunately the courier let us down with the swap over which had been arranged, this was due to the courier's being extremely busy. We can see that your order has now been delivered to you fully. Once again, apologies for the inconvenience caused. VanPimps Team.

Posted 3 years ago

“I asked to cancel an order but was told it was already dispatched. 8 days later I got an email saying it will be dispatched that day. Tried to cancel again ...to no avail. Delivered 3 days later”

Helpful Report

Posted 3 years ago

Good afternoon Stephen, Many thanks for your comments. We have taken a look into this for you and can see that two of your orders were placed on the 21/11/22 and the first one was shipped on the 21/11/22 and the second one was shipped on the 22/11/22. Your third order that you placed was on the 23/11/22 and this was shipped on the same day, you initially emailed us to cancel on the 27/11/22 which was after the shipping date. Apologies for any inconvenience caused. If you wish to return your goods please see the link below https://www.vanpimps.co.uk/returns-authorisation-form/ VanPimps.

Posted 3 years ago

“Wrong part sent,the inconvenience of having to send proof of someone else's mistake also having to wait in for the courier to swap the item. Delay on completion of job......”

Helpful Report

Posted 3 years ago

Good afternoon, We are sorry to hear that you had received the incorrect curtain. We can see that the swap over has taken place for you and you now have the correct curtain. Apologies for the inconvenience caused. VanPimps Team.

Posted 3 years ago

“Placed a large costly order , on reviving the delivery there where bits missing , rang to enquire about missing items and was greeted by a fellow who dident seem to helpful and was short and abrupt. Also the windows that I ordered for the rear doors are completely covered in dots ? This was not stated in the description and was told “ oh well , that’s all we do for your van “ they windows are also poor quality ( cut are misshaped and curvature dosent match ) Hopefully they send the missing items out soon .”

Helpful Report

Posted 3 years ago

Good afternoon, We are sorry to hear about your experience with us here at VanPimps. We can confirm that the missing parts were dispatched yesterday and will be with you shortly. With regards to the dots on the Crafter 2017> Twin Rear Door Windows, this is the dot matrix and they are supplied to us this way. If you could email support@vanpims.co.uk regarding the curvature and a member of our customer services team will be able to assist you. Apologies for the inconvenience caused. VanPimps.

Posted 3 years ago

“Had two items of you asked to send one back as it doesn't fit my van even though your website says it will. Also ordered some front windscreen covers the front one is OK but not great and the side ones keep falling down the magnets need to be stronger. Also sent email and web form to return items but nothing back and its been well over a week.”

Helpful Report

Posted 3 years ago

Good morning Paul, Thank you for your review. We have looked into this for you and can see our team replied to you on the 27th September, please could you reply to the email our team sent you and we will of course get the issue resolved.

Posted 3 years ago

“Wrong pictures horrible customer service”

Helpful Report

Posted 3 years ago

We are sorry to hear that you have experienced this at VanPimps. We have taken a look into this for you and i can see the correspondence with you and our customer services team with regards to the Fiat Ducato Bonnet Bra 2014> We are aware that the image on our website is of the older model and this is why we state the year in the product description and also acknowledge that the image is of an older model van in the product description and as you have been advised by our customer services team, we do state that the image shows a 2006-2014 van but the bra is designed for 2014 onwards and the onwards is depicted by the arrow head so we do give the correct information and no misleading messages. Earlier today you have been sent via email our free Royal Mail returns link for you to send this back to us, once the goods are back we shall issue you a refund. We apologise for any inconvenience caused. VanPimps.

Posted 3 years ago

“Delivery was quck. the product itself was absolutely wonderful and looked good in my van. but trying to explain to customer services that van pimps had mistakenly sent me two single seat covers and not a twin passenger seat cover. the customer services was shocking. they were clearly not listening or reading my emails.”

Helpful Report

Posted 4 years ago

Good afternoon Sharon, Thank you for your feedback. I have taken a look at our system and I can see you have been corresponding with our customer services department. You have a VW T5 Transporter 05 and you have ordered Transit Custom 2013 - 2020 Stealth Seat Covers, although you may be able to fit the driver's seat cover, these will not fit your T5 Transporter and our seat covers are made to fit specific vans. If you wish to return your goods, we will of course direct you to the correct seat covers for your van. Apologies for any inconvenience caused.

Posted 4 years ago

“Misleading website and poor comms. I can not recommend Van Pimps. Look at their listing, it shows a grey product, even though it says black in the text the positioning of that final crucial word caused me to but the item I saw, gey. What arrived was black. They expect me to pay postage, and the email from your team is unapologetic, blames the customers and dismissive. Why is there a price range? It's all very slack and should have known not to buy. Lesson learned. If you run a business that can't compensate for postage on genuine mistakes that you have more than contributed to then you run a shoddy business. Will stick to Vanstyle, Transporter HQ and Amazon in the future.”

Helpful Report

Posted 4 years ago

Good afternoon Nish, Thank you for your comments. We are sorry to read that you are not happy with our product. As stated on our website in the product description - Large Elasticated Storage Net – Black. I have looked in our customer services system and I can see the correspondence with you is correct with regards to wanting to return an item and having to pay for the postage to return this as no error has been made on our behalf. With regards to our price range, this is if customers want to purchase 1 or 2 storage nets. We pride ourselves on both products and our customer service and apologies that you feel you have not experienced this with us. Kind Regards VanPimps.

Posted 4 years ago

“Do not buy windows from this company! First window turned up completely broken. Replacement ended up being 'lost' by DHL. It took them multiple emails, over the course of a week to finally send out a second replacement. Finally arrives but the glass is not straight and doesn't fit flush with van. Badly made product and awful customer service.”

Helpful Report

Posted 4 years ago

Hi Lauren, We're sorry to hear that your replacement windows isn't as you were expecting. We understand that it can be frustrating to experience an issue like that after having one window break in transit and the second parcel being lost by our courier DHL. We deliver 100s of pieces of glass each week without issue and can't apologise enough that yours isn't as you had expected. We can see that you are currently in contact with our Customer Services team who are working on resolving this for you. We hope we can provide you with a satisfactory resolution to this. Kind regards, VanPimps.

Posted 4 years ago

“Absolutely awful to deal with, they take seconds to take your money, but a lifetime to return it!! I will never use this company again!!”

Helpful Report

Posted 4 years ago

“Unfortunately the side steps didn’t compensate for a twin sliding door and the fittings were not universal for this after fitting one side that I could fit normally I noticed the over hang of the step over it’s fitting was no more than 5mm and everything was tried and I thought I was at fault but I became clear that these side steps are more for show than a weight barring step and Immediately realised I didn’t few comfortable using these on my van build ( which is not my first build) after trying to contact vanpimps via phone and email it was clear after two days I wouldn’t get through or the helpline didn’t exist. Now back from Spain I tried again finally got through and they couldn’t compensate me because of the time between purchased, this was no fault of my own . Overall this product was not strong enough as a step and if purchased it’s merely for a look not ideal for a real camper van .”

Helpful Report

Posted 4 years ago

Hi Jack, Thank you for your review. We are sorry to hear that the product was not quite what you expected. We have taken a look into this for you and can see that you tried calling our Customer Services team on the 26th of June, however with this being a Saturday and outside of our opening times you left us a voice message. Our Customer Services team did try calling yourself back on the Monday the 28th and were unfortunately unable to get through and in turn left yourself a voice message with the next steps and the email address needed to get in touch with us. However we never received any follow up correspondence regarding your order until 2 months after that at which stage we are unfortunately unable to accept returns for unwanted items. Kind regards, VanPimps.

Posted 4 years ago

“Sent out wrong product then couldn’t guarantee the return for product. All after receiving a huge amount of marketing emails which would t stop when I unsubscribed.”

Helpful Report

Posted 5 years ago

Hello, We have taken a look into this for you and can see that the item ordered is the item that was delivered to yourself. Also, our Customer Services team are currently in contact with yourself regarding your return request. With regards to our marketing emails, from what we can see on our system you haven't been sent any emails since you unsubscribed from our mailing list. If this isn't the case, please mention this to our Customer Service team who will take a deeper look into this for you. Kind regards, VanPimps.

Posted 5 years ago

“Considering you were sending glass very badly packaged and scratched when I received my package. Not happy considering the amount you charge for postage”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We have taken a look into this for you and can see that your order was shipped and delivered on one of our own delivery vehicles which have been specially designed to carry our products, hence why your order arrived with minimal packaging. With regards to the damage, we are sorry to hear that this is the case. We have taken a look on our Customer Service system and are unfortunately unable to find any correspondence from yourself. You can get in touch with our Customer Service team, on support@vanpimps.co.uk, who will be get this looked in to for you. Kind regards, VanPimps.

Posted 5 years ago

“Not as described advertised as E17 stamped E37 big difference.They charged me the delivery charges after misleading.”

Helpful Report

Posted 5 years ago

Hello Nicolae, The product isn't affected by this difference in the E-mark and is still the same spec as per our product description and website. The number on the E-mark simply relates to the country in which the E-mark certificate has been issued. For our supplier this used to be E17, however it looks like this has since changed to E37. Although this doesn't affect the product and the E-mark carries the same weight throughout Europe regardless of the number, we are working to update our website accordingly and apologise for any confusion caused. Kind regards, VanPimps.

Posted 5 years ago

“The windows I purchased off vanpimps didn’t fit practically well. One of the quarter panel windows was longer than the other and the rear window did not follow the contour of the van so it does stick out. I’m not happy with my purchase but as they are now bounded to the van will have to live with it.”

Helpful Report

Posted 5 years ago

“Ordered seat covers and steering wheel cover, really excited to get them. Unfortunately due to being ill for a couple of weeks couldn't fit them straight away. Upon opening the box and starting to fit them, I realised that there were no instructions and the steering wheel cover was missing. Emailed support, who told me since it was 4 weeks since the order they will not help with any instructions or the steering wheel cover, and told me in future I should check the contents within 2 weeks. I will never use again, just lost any business for the rest of my van build (only just started)”

Helpful Report

Posted 5 years ago

“The window come without a fixing kit and when I got in touch with you email to Ollie he told me ,,, you only get a fixing kit when you buy 2 or more windows,,, when I ordered the window my order was for window & kit ,,, I found Ollie response very poor and not caring it’s as you got my money and now move on to the next customer,,,, I got a lot more to say but I don’t think I can be bothered as I don’t think I will get a good response,,,, Michael”

Helpful Report

Posted 5 years ago

Hi Michael, Thank you for your review. Unfortunately on your order you only purchased a single window for your vehicle. None of our windows come with fitting kits and u-channel included, all listings on the website are for the item described only. All of our bonding kits and u-channel are available on the website to purchase. We do have pairs of windows and full window packages available to purchase on our website, these do come with a variety of fitting kits and u-channel, either discounted or included for free depending on the package. We pointed you in the right direction on our website for the items that you needed, however you demanded these items be free of charge which we are unfortunately not able to do. Kind regards, VanPimps.

Posted 5 years ago

VanPimps is rated 4.7 based on 3,685 reviews