Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

“Unfortunately the side steps didn’t compensate for a twin sliding door and the fittings were not universal for this after fitting one side that I could fit normally I noticed the over hang of the step over it’s fitting was no more than 5mm and everything was tried and I thought I was at fault but I became clear that these side steps are more for show than a weight barring step and Immediately realised I didn’t few comfortable using these on my van build ( which is not my first build) after trying to contact vanpimps via phone and email it was clear after two days I wouldn’t get through or the helpline didn’t exist. Now back from Spain I tried again finally got through and they couldn’t compensate me because of the time between purchased, this was no fault of my own . Overall this product was not strong enough as a step and if purchased it’s merely for a look not ideal for a real camper van .”

Helpful Report

Posted 3 years ago

Hi Jack, Thank you for your review. We are sorry to hear that the product was not quite what you expected. We have taken a look into this for you and can see that you tried calling our Customer Services team on the 26th of June, however with this being a Saturday and outside of our opening times you left us a voice message. Our Customer Services team did try calling yourself back on the Monday the 28th and were unfortunately unable to get through and in turn left yourself a voice message with the next steps and the email address needed to get in touch with us. However we never received any follow up correspondence regarding your order until 2 months after that at which stage we are unfortunately unable to accept returns for unwanted items. Kind regards, VanPimps.

Posted 3 years ago

“Sent out wrong product then couldn’t guarantee the return for product. All after receiving a huge amount of marketing emails which would t stop when I unsubscribed.”

Helpful Report

Posted 3 years ago

Hello, We have taken a look into this for you and can see that the item ordered is the item that was delivered to yourself. Also, our Customer Services team are currently in contact with yourself regarding your return request. With regards to our marketing emails, from what we can see on our system you haven't been sent any emails since you unsubscribed from our mailing list. If this isn't the case, please mention this to our Customer Service team who will take a deeper look into this for you. Kind regards, VanPimps.

Posted 3 years ago

“Considering you were sending glass very badly packaged and scratched when I received my package. Not happy considering the amount you charge for postage”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We have taken a look into this for you and can see that your order was shipped and delivered on one of our own delivery vehicles which have been specially designed to carry our products, hence why your order arrived with minimal packaging. With regards to the damage, we are sorry to hear that this is the case. We have taken a look on our Customer Service system and are unfortunately unable to find any correspondence from yourself. You can get in touch with our Customer Service team, on support@vanpimps.co.uk, who will be get this looked in to for you. Kind regards, VanPimps.

Posted 3 years ago

“Not as described advertised as E17 stamped E37 big difference.They charged me the delivery charges after misleading.”

Helpful Report

Posted 3 years ago

Hello Nicolae, The product isn't affected by this difference in the E-mark and is still the same spec as per our product description and website. The number on the E-mark simply relates to the country in which the E-mark certificate has been issued. For our supplier this used to be E17, however it looks like this has since changed to E37. Although this doesn't affect the product and the E-mark carries the same weight throughout Europe regardless of the number, we are working to update our website accordingly and apologise for any confusion caused. Kind regards, VanPimps.

Posted 3 years ago

“The windows I purchased off vanpimps didn’t fit practically well. One of the quarter panel windows was longer than the other and the rear window did not follow the contour of the van so it does stick out. I’m not happy with my purchase but as they are now bounded to the van will have to live with it.”

Helpful Report

Posted 3 years ago

“Ordered seat covers and steering wheel cover, really excited to get them. Unfortunately due to being ill for a couple of weeks couldn't fit them straight away. Upon opening the box and starting to fit them, I realised that there were no instructions and the steering wheel cover was missing. Emailed support, who told me since it was 4 weeks since the order they will not help with any instructions or the steering wheel cover, and told me in future I should check the contents within 2 weeks. I will never use again, just lost any business for the rest of my van build (only just started)”

Helpful Report

Posted 3 years ago

“The window come without a fixing kit and when I got in touch with you email to Ollie he told me ,,, you only get a fixing kit when you buy 2 or more windows,,, when I ordered the window my order was for window & kit ,,, I found Ollie response very poor and not caring it’s as you got my money and now move on to the next customer,,,, I got a lot more to say but I don’t think I can be bothered as I don’t think I will get a good response,,,, Michael”

Helpful Report

Posted 4 years ago

Hi Michael, Thank you for your review. Unfortunately on your order you only purchased a single window for your vehicle. None of our windows come with fitting kits and u-channel included, all listings on the website are for the item described only. All of our bonding kits and u-channel are available on the website to purchase. We do have pairs of windows and full window packages available to purchase on our website, these do come with a variety of fitting kits and u-channel, either discounted or included for free depending on the package. We pointed you in the right direction on our website for the items that you needed, however you demanded these items be free of charge which we are unfortunately not able to do. Kind regards, VanPimps.

Posted 4 years ago

“Bought a curtain kit for my van which didn’t fit, the rails are the wrong shape and length and the curtain to short, they insisted it is correct which it is not, and they want me to pay for the return postage, I won’t be using vanpimps again.”

Helpful Report

Posted 4 years ago

Hi Paul, The curtain kit received is correct for your vehicle. As per our product description some modification may be necessary in order to fit these curtain kits. The curtains themselves can seem short when free hanging or simply offered up to the window, however they are designed to be stretched so they offer a tight finish when fitted to both the top and bottom rail. Kind regards, VanPimps.

Posted 4 years ago

“Whilst fitting bonnet bra the single row stitching pulled nd tore away ! Went straight in the bin.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are sorry to hear that you have experienced an issue with an item purchased from us. We have taken a look on our support system but are unable to find any correspondence from yourself. If you would like to get in touch with our customer services team via support@vanpimps.co.uk with some images of your issue and a member of our team will be more than happy to help. Kind regards, VanPimps.

Posted 4 years ago

“Purchased complete set of windows (4) for my new van, 3 fitted perfectly no problems, Noticed 4th after fitting was warped. Fitted perfectly on 3 corners but protruded about 10mm on 1 corner making them look mis-aligned. Also whistles when driving. Van-Pimps emailed me to ask if i was was satisfied with service/products and if any concerns to contact them before leaving a review. I emailed them back straight away to raise issue and that was a month ago, i then again emailed them today to no reply. Its as if they just dont want to know and find it very unprofessional 😞”

Helpful Report

Posted 4 years ago

Hi Stuart, We're sorry to hear that you are experiencing an issue with an item purchased from us. We have taken a look for your emails on our support system but are unable to find any correspondence from yourself. After reading your review it sounds like you might have replied to the reviews.co.uk email, which wouldn't be sent to ourselves, or to our noreply@ email address. If you are still experiencing this problem, please contact our customer services team on support@vanpimps.co.uk, along with some images and your order number, and a member of our team will be in touch. Kind regards, VanPimps.

Posted 4 years ago

“Bought a set of wind deflectors, all the description said was to fit Ford Transit 2013 on, nothing to distinguish between type of van so I mistakenly thought they would be a universal fit, When they arrived, the label stated that they were for a 2002 - 2013 van and found they didn’t fit my van so I contacted Vanpimps. Their response was that since it was my mistake I had to organise and pay for the return and in their opinion they had sent the correct item, regardless of what the label said. Not the type of business I want to deal with and won’t in the future, ridiculous customer service”

Helpful Report

Posted 4 years ago

Hi Bill, Thank you for your review. We are sorry to hear that you are not entirely happy with your VanPimps experience and have taken a look into this for you. I can see that the item you received was the item that you had initially ordered from ourselves, wind deflectors for a new shape Ford Transit 2013>. It seems that there was a mis-print with the description on the product label of the goods you received, however the product code for the item you received was correct and from the images you sent we could see that the item you received was correct as per your order. As the vehicle you have is a Ford Transit Custom, the item you received is not suitable and as the item ordered is what was delivered, it is unfortunately the customers responsibility to return the item. An exchange for the correct wind deflectors was offered. Kind regards, VanPimps.

Posted 4 years ago

“Didn t receved”

Helpful Report

Posted 4 years ago

Hi Adrian, We're sorry to hear that you have not yet received your order. I can see that you have been in touch with our customer services team and that we are currently dealing with this for you. Kind regards, VanPimps.

Posted 4 years ago

“Windows leaked badly after paying for the fitting. Took weeks to sort out returns and made me out to be a liar. Finally posted new windows Cost to me removal and refitting Terrible customer service. Shop elsewhere if you can”

Helpful Report

Posted 5 years ago

“Delivered on time and looks great ! Massive downside is you need to be Geoff Capes to open the sliding window and the missus has no chance.”

Helpful Report

Posted 5 years ago

Hi Simon, Many thanks for your review. Unfortunately as the window is new they are all quite stiff to open for the first couple of weeks. As the opening and closing of the window increases it will of course loosen up and be much easier for both you and your partner. Please let us know if we can help with anything else. Kindest regards, VanPimps.

Posted 5 years ago

“Ordered side bars for my L2 Transit Custom, the fixings don’t line up with any holes under the van. Found a video online but the brackets supplied with mine are not the same. Called VanPimps for advice and they just said watch the video again! No instructions, not easy to fit, even worse custom service and when it comes to reruns they said send us an email. Did and heard nothing back 5 days later!!! Avoid using them”

Helpful Report

Posted 5 years ago

Hi Dean, Many thanks for your review. We are sorry to hear this!. We strive to give the best customer service we can. I have looked into our customer service tickets and I can see that you got in touch regarding the fitment of the bars on Friday at 10:55 and my colleague replied to your message at 11:07. He did advise in this message that he has tried to call and left a message advising that we did have some paper instructions for you that we needed to send over, these were sent in the email. We do hope that you received the email reply and the instructions. Please do not hesitate get in touch should you need any help. Our customer service team will be more than happy to advise. Kindest regards, VanPimps.

Posted 5 years ago

“You sent me the wrong ones 😂”

Helpful Report

Posted 5 years ago

Hi Sean, I am really sorry that you received the incorrect items. I cannot see any correspondence with our customer service team regarding this. If you would like to get in contact with them, they will be more than happy to help get this rectified for you. Again, please accept our apologies for this. Kindest regards, VanPimps.

Posted 5 years ago

“Not happy with the service. I was promised them by Friday .when that my did not arrive I contacted them and was told Monday. I have the conversation recorded and they did not offer any help. Lost £150 because I booked the fitting for Friday. Not even bothered to call me to apologise.”

Helpful Report

Posted 6 years ago

Hi Paul, Thank-you for you review. Please accept our utmost apologies for this. I have had a look into this for you and I believe its a mix up on our behalf. I cannot see any correspondence with regards to this matter, if you would like to get in touch, please contact our support team. All the best, VanPimps.

Posted 6 years ago

“I don't normally write any reviews, but i feel very strongly about this that i just had to say my piece. My advice would be, don't buy anything as the company will not try and be understanding to your situation. I collected a set of seat covers on the 16th March as i was in the area (normally i am over an hour each way) I got home and saw a set which was very similar, if not exactly the same on another site for less than half the price, i asked if they could price match or i could return for a refund. I was told i could return them for a refund which i did on Monday 18th by UK Mail courier and they received them on Tuesday 19th BUT they would not refund me over the phone or by cheque or even bank transfer as i had originally paid in cash. They did not care i was over an hour each way to collect my refund, they have just kept telling me the only way i will get my refund is to make a special trip back to them to collect it? The figure i paid was £155.39, so as you can imagine, i need it back! I own my own business and if somebody had visited us from a different part of the country while in the area, i would try my best to accommodate their wishes, if they lived that far away that they could not collect their refund, i would refund by another source, just as good business sense and to look after my customer. THEY WILL NOT DO SO, THEY ARE ADAMANT I HAVE TO RE-VISIT OR WILL GET NO REFUND END OFF. GREAT CUSTER SERVICE RIGHT HERE.”

Helpful Report

Posted 6 years ago

Hello,   Thank you for your review. When you initially contacted us regarding the return and refund of the products you purchased, we informed you that we would need to refund you in person as we issue refunds in the same payment method as they were paid for, as do many shops where goods are purchased in person. Alternatively we offered the option to have a credit for the goods.   This information was provided before you had sent the products back to us, however the goods were still sent back to us. When we spoke to you over the phone we also offered to extend the right to reject period so that you had more time to accomodate bringing the items back to us.   We’re sorry that you felt the need to leave us a 1 star review. Kind regards, VanPimps.

Posted 6 years ago

“Bought two items......set of front mud-flaps for Transit Custom along with set of side steps. Mud-flaps are nothing like what I ordered and side steps have no instructions for fitting which means I'm down £35 for mud-flaps and will have to pay to have side steps fitted. Will not use this company again.”

Helpful Report

Posted 6 years ago

Hello Tom, Thank you for your review. We're sorry to hear that you are experiencing some issues with your order. Firstly, I would like to point you in the direction of our fitting video page that we have available. You can find this by clicking the link at the top of any page on our website or by clicking the link below. You will find on there a fitting video and .PDF guides for the item you have ordered. Link - https://www.vanpimps.co.uk/fitting-instructions/ Secondly, regarding the mudflaps, if you believe that you have received the incorrect item, it would be much appreciated if you could contact our customer services team via email (support@vanpimps.co.uk). Kind regards, VanPimps.

Posted 6 years ago

“Very disappointed.. Ordered some wind deflectors was sent the wrong one..customer services don't want to help its down to me to send back at my expense... Shame I will send back all the other items and never use you again.. I thought the customer is all ways right.”

Helpful Report

Posted 6 years ago

Hello Mark,   I have taken a look into this and unfortunately the incorrect item was ordered and we have fulfilled your order as per the items purchased. We haven’t sent you the incorrect item.   I feel it is unfair to say that our customer services team were unhelpful with your request as they did help you out in regards to your bonnet bra, and we have already said that we will swap your wind deflectors over for the correct set. We won’t however be able to arrange a collection for the unwanted goods. This is something that is stated in our T&Cs which were agreed to upon placing your order.   I can see that you have filled out the Returns Authorisation Form and that our customer services team have already sent you details on how to return the item.   Kind regards,  VanPimps.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

VanPimps Reviews