Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

“Still waiting for response to my email re ill fitting faulty cab curtains.”

Posted 2 years ago

Hello, I have looked into this and can see we had replied to your email on the 15th of June however it looks as though this may have gone through to your junk folder as you had not responded. You had then re-contacted ourselves and we had arranged for a replacement curtain to be with yourself as soon as possible. We do apologise for any inconvenience. Kind Regards, VanPimps.

Posted 2 years ago

“Ordered front mudflaps for a 2021 transit custom, no way they fit, binned them as can’t be arsed to post back”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 2 years ago

“Still not received my goods, fedex are a waste of time”

Helpful Report

Posted 2 years ago

Hello, We do apologise you feel this way. I have looked into this and can see that Fedex have attempted to deliver on Monday 26th, Tuesday 27th and Thursday 28th however these were unsuccessful. Our logistics team have created yourself a support ticket (122116) to advise yourself of the next steps. If you could please reply to this. Apologies for any inconvenience. Vee Dub.

Posted 2 years ago

“Is very bed service I ordered glass ,and don't received nothing.Nobody want answer for my emails”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. I have looked into this and unfortunately we have not received any emails from yourself regarding this matter. I can see my colleague has reached out to yourself today via email through our support ticketing system, your support ticket number being 120217, regarding the delivery of this order. If you could please reply to his email and we will of course be happy to assist. Apologies for any inconvenience. VanPimps.

Posted 2 years ago

“I purchased a bonnet hood from these people. I looked at the picture and matched it to my vehicle ordering the cover. I did not read the print that said pictures for illustration purposes. So, when said hood arrives it doesn't fit. Contacted Van Pimps whose other small print says returns that are not their fault incur postage cost. Returns must be sent back in original undamaged packaging. Not impressed couldn't be bothered with the hassle and tossed the hood in the bin. Ordered the correct hood from someone else.”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 2 years ago

“Horrible to deal with”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 2 years ago

“Ordered seat covers they came. Some fit and some didn’t. Tried several times to contact customer service and had no reply other than a ticket had been open for my complaint.”

Helpful Report

Posted 3 years ago

Hi Shellie, We do apologise for the inconvenience caused. I can see from your support ticket you have been asked to send over some images. If you could please do this our customer service team will be able to look into this for yourself and sort a resolution out. VanPimps.

Posted 2 years ago

“First time customer, made a school boy error on first order which tried to correct within minutes. Told parcel dispatched that morning even thought order was made 6am and email send 6.05am. Told unable to amend the order so would have to return at my expense on top of the postage paid with the order of £11 . So £20 out of pocket for a simple error , no sympathy whats so ever or offer to maybe drop postage if I purchased the correct item. Returned item to be advised delay on refund due to staff issues. So after taking my cash over 2 weeks ago still no refund. Goes without saying I will not be a returning customer. Delivery was on time but that's not the issue for me Need to do far better than this to compete with the other guys in the Van Accessory game . Stephen E Murphy M 07802 679747😡”

Helpful Report

Posted 3 years ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 3 years ago

“I was sent the wrong size of windows. Not happy as I have a vw caddy maxi and these are the wrong Windows. Looking for the right windows. I've put a huge hole in my van and feel sick that I can't put the windows in”

Helpful Report

Posted 3 years ago

Hello, We apologise for any inconvenience caused. We have received your support ticket this morning and a member of our customer support team will be looking into this shortly. VanPimps.

Posted 3 years ago

“Hi , bought some rear quarter windows fit a Transit Custom , no idea when the windows arrived the don’t just fit like any other windows that can be done by a computing diy person ? After contacting Vanpimps I was told some times these can be tricky as the shape of the van is bulbous?? Surely all Transit Customs are exactly the same so all windows should be exactly the same ? Needed to take them to a specialist and get them fitted at a cost of £200 , not happy”

Helpful Report

Posted 3 years ago

“AVOID... at all cost very poor after sales service !”

Helpful Report

Posted 3 years ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 3 years ago

“Currently I would not recommend this company,I received the wrong product, now their customer service team is unresponsive. Its’s been three weeks now and still nothing. I don’t have the space to store this and with no way of reaching them, it’s really frustrating. Happy to change the review if they would simply reply to me!”

Helpful Report

Posted 3 years ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 3 years ago

“The window was supplied faulty (leaking), it took a week to hear back from customer service and almost another week to resolve. In the meantime I had an email telling me off for calling to chase for a reply, given I had a van with a leaky window I thought this was urgent enough to chase up... I've "fixed" the window with instructions from Vanpimps and had no follow-up to ask if its resolved, and I've still paid full price for a substandard product. Very unimpressed, wouldn't recommend or use again.”

Helpful Report

Posted 3 years ago

“The product was wrong, the online form to tell Vanpimps it was wrong doesn’t work, they state I only had two days to tell them. Probably the worst buying experience I’ve had in years. The product wasn’t only wrong, it was dreadful quality. Mud flaps for Ford Transit Custom.”

Helpful Report

Posted 3 years ago

Hi Phil, We do apologies for this. I have looked into our system and cannot see any correspondence with yourself, if you could email into support@vanpimps.co.uk with some images and your order number, a member of our customer service team can look into this for yourself and be in contact. Once again we do apologies for any inconvenience caused. VanPimps.

Posted 3 years ago

“Poor quality bonnet bra. Not recommended to buy anymore. Rips apart after 1 journey.”

Helpful Report

Posted 3 years ago

Hello Virginijus, We do apologies for this. I have looked into our system and cannot see any correspondence with yourself. If you could email in to support@vanpimps.co.uk with some images of the issues you are having and your order number. One of our customer service team will be able to have a look into this for yourself. Once again we do apologies for any inconvenience caused. VanPimps.

Posted 3 years ago

“Received the incorrect product to what I ordered, sent email a number of times and all I'm getting is automated response that is not helping. Not impressed with customers service after vanpimps error. Still no refund.”

Helpful Report

Posted 3 years ago

Hello Darren, We do apologies for any inconvenience caused. I can see you contacted ourselves on the 6th of April and you were asked to send in some images of the issues you were having. You were then asked again to send in images of your issue on the 13th of April in response to your email wanting a refund. We ask for these images as it makes it easier for our customer service team to look into what you have received in comparison to what was ordered. You then sent your images in on the 17th of April. Our customer service team are now working hard to get through their emails and you should have a reply regarding your issue imminently. Once again we do apologies for the inconvenience caused. VanPimps.

Posted 3 years ago

“windows arrive broken incorrect to the order or don't have in stock take at least 3 days to arrive worst mistake this company ever made was to get rid of there drivers that's what made them better than the rivals now it's cheaper to order off ebay it seems the care more about other products than windows”

Helpful Report

Posted 3 years ago

“The wrong item came as you can see from the photo it is plain not chequered”

Helpful Report

Posted 3 years ago

Hello Terence, We are sorry that you have an issue with the bonnet bra. Could you please unroll the bra completely and check the finish as when the bonnet bras are brand new the chequered print is extremely dark and the bra can almost look completely black in certain light. If you could please check this and send over some images of the bra to your support ticket number 98973 that would be much appreciated and once we have received these from you a member of our customer support team will be able to assist you. VanPimps Team.

Posted 3 years ago

“Shocking . Inferior product at premiums prices . Staff are rude make false accusations and fail to return calls agreeing to apologise .”

Helpful Report

Posted 3 years ago

“Very poor way to big for seats did email vanpimps no replies a waist of £142 don't buy if you'd fiat ducato”

Helpful Report

Posted 3 years ago

Hi Gary, We are sorry to hear this. We cannot find any correspondence from your email address that is on your order. Please email support@vanpimps.co.uk along with your order number and a member of our customer services team will be able to help you. Apologies for any inconvenience caused. VanPimps.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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