VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,268 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

James A

Dariusz P

VanPimps 5 star review on 23rd April 2025

Matthew F

645

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was wrong, the online form to tell Vanpimps it was wrong doesn’t work, they state I only had two days to tell them. Probably the worst buying experience I’ve had in years. The product wasn’t only wrong, it was dreadful quality. Mud flaps for Ford Transit Custom.”

Helpful Report

Posted 2 years ago

Hi Phil, We do apologies for this. I have looked into our system and cannot see any correspondence with yourself, if you could email into support@vanpimps.co.uk with some images and your order number, a member of our customer service team can look into this for yourself and be in contact. Once again we do apologies for any inconvenience caused. VanPimps.

Posted 2 years ago

“Poor quality bonnet bra. Not recommended to buy anymore. Rips apart after 1 journey.”

Helpful Report

Posted 2 years ago

Hello Virginijus, We do apologies for this. I have looked into our system and cannot see any correspondence with yourself. If you could email in to support@vanpimps.co.uk with some images of the issues you are having and your order number. One of our customer service team will be able to have a look into this for yourself. Once again we do apologies for any inconvenience caused. VanPimps.

Posted 2 years ago

“Received the incorrect product to what I ordered, sent email a number of times and all I'm getting is automated response that is not helping. Not impressed with customers service after vanpimps error. Still no refund.”

Helpful Report

Posted 2 years ago

Hello Darren, We do apologies for any inconvenience caused. I can see you contacted ourselves on the 6th of April and you were asked to send in some images of the issues you were having. You were then asked again to send in images of your issue on the 13th of April in response to your email wanting a refund. We ask for these images as it makes it easier for our customer service team to look into what you have received in comparison to what was ordered. You then sent your images in on the 17th of April. Our customer service team are now working hard to get through their emails and you should have a reply regarding your issue imminently. Once again we do apologies for the inconvenience caused. VanPimps.

Posted 2 years ago

“windows arrive broken incorrect to the order or don't have in stock take at least 3 days to arrive worst mistake this company ever made was to get rid of there drivers that's what made them better than the rivals now it's cheaper to order off ebay it seems the care more about other products than windows”

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Posted 2 years ago

“The wrong item came as you can see from the photo it is plain not chequered”

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Posted 2 years ago

Hello Terence, We are sorry that you have an issue with the bonnet bra. Could you please unroll the bra completely and check the finish as when the bonnet bras are brand new the chequered print is extremely dark and the bra can almost look completely black in certain light. If you could please check this and send over some images of the bra to your support ticket number 98973 that would be much appreciated and once we have received these from you a member of our customer support team will be able to assist you. VanPimps Team.

Posted 2 years ago

“Shocking . Inferior product at premiums prices . Staff are rude make false accusations and fail to return calls agreeing to apologise .”

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Posted 2 years ago

“Very poor way to big for seats did email vanpimps no replies a waist of £142 don't buy if you'd fiat ducato”

Helpful Report

Posted 2 years ago

Hi Gary, We are sorry to hear this. We cannot find any correspondence from your email address that is on your order. Please email support@vanpimps.co.uk along with your order number and a member of our customer services team will be able to help you. Apologies for any inconvenience caused. VanPimps.

Posted 2 years ago

“Side door bottom runner was a poor fit resulting in more loose play than the original. I didn't want to modify the bracket too much and render it useless but I ended up buying the whole lot elsewhere.”

Helpful Report

Posted 2 years ago

Good morning Ian, We are sorry to hear this. We have taken a look in our customer support system and can see that you have not contacted us with regards to this. Could you please email support@vanpimps.co.uk and a member of our team will be able to assist you with this. Apologies for the inconvenience caused. VanPimps.

Posted 2 years ago

“i ordered some side steps weeks ago the flood lining came two days after i order it but no side yet ?????”

Helpful Report

Posted 2 years ago

Hello Barry, Many thanks for your review. We have taken a look into this for you and we can see that one of our sales team have emailed you on the 18/01/23 as below - Good afternoon Barry, Many thanks for your recent order. Unfortunately when your order was being processed we became aware that we are out of stock of the Ducato Mirror Polished Stainless Steel Apollo Side Steps (LWB). We are expecting more of these to arrive with us around the first of February as a rough ETA. Could you kindly advise what you would like to do regarding your order and apologies for any inconvenience caused. Please note this is an Estimated Time Of Arrival and dates may change due to unforeseen circumstances which are out of our control. Thank you for your understanding If you could correspond to your support ticket number 95518 to advise what you would like to do. Apologies for any inconvenience caused.

Posted 2 years ago

“You state small amount of fitting and bending to get the profile of the rail well these rails was 3 1/2 inches out very difficult to put right being a profile alloy very poor product. Don't recommend”

Helpful Report

Posted 2 years ago

We are sorry to hear this. We can see your correspondence with our customer services team with regards to your order. They advised that the curtain you received was correct and as the kit is designed for both the older model of Vivaro and the newer X82 models the rails may need to be modified to fit the window aperture correctly. As the rails are made from a very soft aluminium this can be easily done by hand. If you need to flatten a rail the best way to do this is to lay the rail on the floor and gently flatten the rail into the correct profile. If you need to increase or bend the rail you need to use the edge of a workbench and gently apply pressure to the rail as you move it over the edge of the workbench creating a gently curve. We hope this helps. All the best, VanPimps.

Posted 2 years ago

“Still not had products I ordered after 2 weeks of emails and been told loads if different day which was there mistake to start with and had to take time off work so I'm not happy”

Helpful Report

Posted 2 years ago

Good afternoon Dean, Apologies for the delay in receiving your order. This was a packing error and then unfortunately the courier let us down with the swap over which had been arranged, this was due to the courier's being extremely busy. We can see that your order has now been delivered to you fully. Once again, apologies for the inconvenience caused. VanPimps Team.

Posted 2 years ago

“I asked to cancel an order but was told it was already dispatched. 8 days later I got an email saying it will be dispatched that day. Tried to cancel again ...to no avail. Delivered 3 days later”

Helpful Report

Posted 2 years ago

Good afternoon Stephen, Many thanks for your comments. We have taken a look into this for you and can see that two of your orders were placed on the 21/11/22 and the first one was shipped on the 21/11/22 and the second one was shipped on the 22/11/22. Your third order that you placed was on the 23/11/22 and this was shipped on the same day, you initially emailed us to cancel on the 27/11/22 which was after the shipping date. Apologies for any inconvenience caused. If you wish to return your goods please see the link below https://www.vanpimps.co.uk/returns-authorisation-form/ VanPimps.

Posted 2 years ago

“Wrong part sent,the inconvenience of having to send proof of someone else's mistake also having to wait in for the courier to swap the item. Delay on completion of job......”

Helpful Report

Posted 2 years ago

Good afternoon, We are sorry to hear that you had received the incorrect curtain. We can see that the swap over has taken place for you and you now have the correct curtain. Apologies for the inconvenience caused. VanPimps Team.

Posted 2 years ago

“Placed a large costly order , on reviving the delivery there where bits missing , rang to enquire about missing items and was greeted by a fellow who dident seem to helpful and was short and abrupt. Also the windows that I ordered for the rear doors are completely covered in dots ? This was not stated in the description and was told “ oh well , that’s all we do for your van “ they windows are also poor quality ( cut are misshaped and curvature dosent match ) Hopefully they send the missing items out soon .”

Helpful Report

Posted 2 years ago

Good afternoon, We are sorry to hear about your experience with us here at VanPimps. We can confirm that the missing parts were dispatched yesterday and will be with you shortly. With regards to the dots on the Crafter 2017> Twin Rear Door Windows, this is the dot matrix and they are supplied to us this way. If you could email support@vanpims.co.uk regarding the curvature and a member of our customer services team will be able to assist you. Apologies for the inconvenience caused. VanPimps.

Posted 2 years ago

“Had two items of you asked to send one back as it doesn't fit my van even though your website says it will. Also ordered some front windscreen covers the front one is OK but not great and the side ones keep falling down the magnets need to be stronger. Also sent email and web form to return items but nothing back and its been well over a week.”

Helpful Report

Posted 2 years ago

Good morning Paul, Thank you for your review. We have looked into this for you and can see our team replied to you on the 27th September, please could you reply to the email our team sent you and we will of course get the issue resolved.

Posted 2 years ago

“Wrong pictures horrible customer service”

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Posted 2 years ago

We are sorry to hear that you have experienced this at VanPimps. We have taken a look into this for you and i can see the correspondence with you and our customer services team with regards to the Fiat Ducato Bonnet Bra 2014> We are aware that the image on our website is of the older model and this is why we state the year in the product description and also acknowledge that the image is of an older model van in the product description and as you have been advised by our customer services team, we do state that the image shows a 2006-2014 van but the bra is designed for 2014 onwards and the onwards is depicted by the arrow head so we do give the correct information and no misleading messages. Earlier today you have been sent via email our free Royal Mail returns link for you to send this back to us, once the goods are back we shall issue you a refund. We apologise for any inconvenience caused. VanPimps.

Posted 2 years ago

“Delivery was quck. the product itself was absolutely wonderful and looked good in my van. but trying to explain to customer services that van pimps had mistakenly sent me two single seat covers and not a twin passenger seat cover. the customer services was shocking. they were clearly not listening or reading my emails.”

Helpful Report

Posted 2 years ago

Good afternoon Sharon, Thank you for your feedback. I have taken a look at our system and I can see you have been corresponding with our customer services department. You have a VW T5 Transporter 05 and you have ordered Transit Custom 2013 - 2020 Stealth Seat Covers, although you may be able to fit the driver's seat cover, these will not fit your T5 Transporter and our seat covers are made to fit specific vans. If you wish to return your goods, we will of course direct you to the correct seat covers for your van. Apologies for any inconvenience caused.

Posted 2 years ago

“Misleading website and poor comms. I can not recommend Van Pimps. Look at their listing, it shows a grey product, even though it says black in the text the positioning of that final crucial word caused me to but the item I saw, gey. What arrived was black. They expect me to pay postage, and the email from your team is unapologetic, blames the customers and dismissive. Why is there a price range? It's all very slack and should have known not to buy. Lesson learned. If you run a business that can't compensate for postage on genuine mistakes that you have more than contributed to then you run a shoddy business. Will stick to Vanstyle, Transporter HQ and Amazon in the future.”

Helpful Report

Posted 3 years ago

Good afternoon Nish, Thank you for your comments. We are sorry to read that you are not happy with our product. As stated on our website in the product description - Large Elasticated Storage Net – Black. I have looked in our customer services system and I can see the correspondence with you is correct with regards to wanting to return an item and having to pay for the postage to return this as no error has been made on our behalf. With regards to our price range, this is if customers want to purchase 1 or 2 storage nets. We pride ourselves on both products and our customer service and apologies that you feel you have not experienced this with us. Kind Regards VanPimps.

Posted 3 years ago

“Do not buy windows from this company! First window turned up completely broken. Replacement ended up being 'lost' by DHL. It took them multiple emails, over the course of a week to finally send out a second replacement. Finally arrives but the glass is not straight and doesn't fit flush with van. Badly made product and awful customer service.”

Helpful Report

Posted 3 years ago

Hi Lauren, We're sorry to hear that your replacement windows isn't as you were expecting. We understand that it can be frustrating to experience an issue like that after having one window break in transit and the second parcel being lost by our courier DHL. We deliver 100s of pieces of glass each week without issue and can't apologise enough that yours isn't as you had expected. We can see that you are currently in contact with our Customer Services team who are working on resolving this for you. We hope we can provide you with a satisfactory resolution to this. Kind regards, VanPimps.

Posted 3 years ago

“Absolutely awful to deal with, they take seconds to take your money, but a lifetime to return it!! I will never use this company again!!”

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Posted 3 years ago

VanPimps is rated 4.7 based on 3,268 reviews