VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,503 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,503 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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VanPimps 5 star review on 10th October 2025

Steve R

VanPimps 5 star review on 7th October 2025

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VanPimps 5 star review on 17th September 2025

Henrik R

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Windows leaked badly after paying for the fitting. Took weeks to sort out returns and made me out to be a liar. Finally posted new windows Cost to me removal and refitting Terrible customer service. Shop elsewhere if you can”

Helpful Report

Posted 5 years ago

“Delivered on time and looks great ! Massive downside is you need to be Geoff Capes to open the sliding window and the missus has no chance.”

Helpful Report

Posted 6 years ago

Hi Simon, Many thanks for your review. Unfortunately as the window is new they are all quite stiff to open for the first couple of weeks. As the opening and closing of the window increases it will of course loosen up and be much easier for both you and your partner. Please let us know if we can help with anything else. Kindest regards, VanPimps.

Posted 6 years ago

“Ordered side bars for my L2 Transit Custom, the fixings don’t line up with any holes under the van. Found a video online but the brackets supplied with mine are not the same. Called VanPimps for advice and they just said watch the video again! No instructions, not easy to fit, even worse custom service and when it comes to reruns they said send us an email. Did and heard nothing back 5 days later!!! Avoid using them”

Helpful Report

Posted 6 years ago

Hi Dean, Many thanks for your review. We are sorry to hear this!. We strive to give the best customer service we can. I have looked into our customer service tickets and I can see that you got in touch regarding the fitment of the bars on Friday at 10:55 and my colleague replied to your message at 11:07. He did advise in this message that he has tried to call and left a message advising that we did have some paper instructions for you that we needed to send over, these were sent in the email. We do hope that you received the email reply and the instructions. Please do not hesitate get in touch should you need any help. Our customer service team will be more than happy to advise. Kindest regards, VanPimps.

Posted 6 years ago

“You sent me the wrong ones 😂”

Helpful Report

Posted 6 years ago

Hi Sean, I am really sorry that you received the incorrect items. I cannot see any correspondence with our customer service team regarding this. If you would like to get in contact with them, they will be more than happy to help get this rectified for you. Again, please accept our apologies for this. Kindest regards, VanPimps.

Posted 6 years ago

“Not happy with the service. I was promised them by Friday .when that my did not arrive I contacted them and was told Monday. I have the conversation recorded and they did not offer any help. Lost £150 because I booked the fitting for Friday. Not even bothered to call me to apologise.”

Helpful Report

Posted 6 years ago

Hi Paul, Thank-you for you review. Please accept our utmost apologies for this. I have had a look into this for you and I believe its a mix up on our behalf. I cannot see any correspondence with regards to this matter, if you would like to get in touch, please contact our support team. All the best, VanPimps.

Posted 6 years ago

“I don't normally write any reviews, but i feel very strongly about this that i just had to say my piece. My advice would be, don't buy anything as the company will not try and be understanding to your situation. I collected a set of seat covers on the 16th March as i was in the area (normally i am over an hour each way) I got home and saw a set which was very similar, if not exactly the same on another site for less than half the price, i asked if they could price match or i could return for a refund. I was told i could return them for a refund which i did on Monday 18th by UK Mail courier and they received them on Tuesday 19th BUT they would not refund me over the phone or by cheque or even bank transfer as i had originally paid in cash. They did not care i was over an hour each way to collect my refund, they have just kept telling me the only way i will get my refund is to make a special trip back to them to collect it? The figure i paid was £155.39, so as you can imagine, i need it back! I own my own business and if somebody had visited us from a different part of the country while in the area, i would try my best to accommodate their wishes, if they lived that far away that they could not collect their refund, i would refund by another source, just as good business sense and to look after my customer. THEY WILL NOT DO SO, THEY ARE ADAMANT I HAVE TO RE-VISIT OR WILL GET NO REFUND END OFF. GREAT CUSTER SERVICE RIGHT HERE.”

Helpful Report

Posted 6 years ago

Hello,   Thank you for your review. When you initially contacted us regarding the return and refund of the products you purchased, we informed you that we would need to refund you in person as we issue refunds in the same payment method as they were paid for, as do many shops where goods are purchased in person. Alternatively we offered the option to have a credit for the goods.   This information was provided before you had sent the products back to us, however the goods were still sent back to us. When we spoke to you over the phone we also offered to extend the right to reject period so that you had more time to accomodate bringing the items back to us.   We’re sorry that you felt the need to leave us a 1 star review. Kind regards, VanPimps.

Posted 6 years ago

“Bought two items......set of front mud-flaps for Transit Custom along with set of side steps. Mud-flaps are nothing like what I ordered and side steps have no instructions for fitting which means I'm down £35 for mud-flaps and will have to pay to have side steps fitted. Will not use this company again.”

Helpful Report

Posted 7 years ago

Hello Tom, Thank you for your review. We're sorry to hear that you are experiencing some issues with your order. Firstly, I would like to point you in the direction of our fitting video page that we have available. You can find this by clicking the link at the top of any page on our website or by clicking the link below. You will find on there a fitting video and .PDF guides for the item you have ordered. Link - https://www.vanpimps.co.uk/fitting-instructions/ Secondly, regarding the mudflaps, if you believe that you have received the incorrect item, it would be much appreciated if you could contact our customer services team via email (support@vanpimps.co.uk). Kind regards, VanPimps.

Posted 7 years ago

“Very disappointed.. Ordered some wind deflectors was sent the wrong one..customer services don't want to help its down to me to send back at my expense... Shame I will send back all the other items and never use you again.. I thought the customer is all ways right.”

Helpful Report

Posted 7 years ago

Hello Mark,   I have taken a look into this and unfortunately the incorrect item was ordered and we have fulfilled your order as per the items purchased. We haven’t sent you the incorrect item.   I feel it is unfair to say that our customer services team were unhelpful with your request as they did help you out in regards to your bonnet bra, and we have already said that we will swap your wind deflectors over for the correct set. We won’t however be able to arrange a collection for the unwanted goods. This is something that is stated in our T&Cs which were agreed to upon placing your order.   I can see that you have filled out the Returns Authorisation Form and that our customer services team have already sent you details on how to return the item.   Kind regards,  VanPimps.

Posted 7 years ago

“Ordered a set of six windows. When they arrived 1 was smashed, 2 were scratched and one was chipped on the edge. Arranged for replacements which arrived after another week. This time 2 were smashed. Van pimps had used the same courier (Parcelforce) and the boxes didn't even have Fragile Glass written on them. I have requested a refund and arrangements to pick up several boxes of smashed glass. Bloody waste of time”

Helpful Report

Posted 7 years ago

Hi Mike, Firstly, I would like to say that we are glad to hear you finally received all that you ordered from ourselves and that we could resolve the issues that you experienced. Secondly, I would like to apologise on behalf of our courier for the service that you have received. I understand that receiving a damaged item can be frustrating for yourself, however we pack the goods extremely carefully and well protected but couriers tend to have very little respect for goods these days and unfortunately with the nature of glass, sometimes breakages can occur. We tried our best to resolve this as conveniently as possible for you, but unfortunately the courier let us down on a couple of occasions during this process, however I am glad that we could ultimately resolve everything for you.   Kind regards,  VanPimps.

Posted 7 years ago

“Ordered product on 2nd Jan and still no sign of the order on 10th! Called 9th and told to wait another day and then call back... what kind of service is this. Would request a refund d please!”

Helpful Report

Posted 7 years ago

Hi Warren, I am sorry to hear that you still haven't received your order. It was shipped within 2 working days of your order being placed and due to the shipping method it can take up to 5 working days to arrive. However in this case we will issue you with a replacement, our customer services team will be in touch shortly. Kind regards, VanPimps.

Posted 7 years ago

“I made a purchase of some side steps for my Vito ,I rang Van Pimps to enquire about fitting instructions only to be told I could not have the item as it was out of stock and would not be restocked . I then had to contact them 3 more times to enquire about a refund .not very professional I will not bother with Van Pimps in the future”

Helpful Report

Posted 8 years ago

Hello Peter, you ordered a clearance set of side steps on Sat 28th October that unfortunately went out of stock the day before your order and we actually advised there was no point sending you the instructions as we couldn't supply the steps. (the instructions would've been in the package). We advised you on Monday 30th October that we didn't have the item and would issues a refund. You contacted us on Tuesday 31st October asking where the refund was and this was processed and back with you on Thursday 2nd November which was as quick as we could get the money back to your account. Sorry we hadn't got the item you ordered and apologies the money took a few days going through the banking system. Regards Vanpimps

Posted 8 years ago

“Sent wrong size, did not reply to my timing email. Asked for morning delivery didn’t reply and received late afternoon delivery. Won’t be using van pimps and defiantly won’t recommend. Also did not give any form of reduction or compensation as I lost 3 days of work”

Helpful Report

Posted 8 years ago

Hi Shahid, we are sorry your order was delivered in the afternoon as opposed to the morning, we delivered this item on our own van but the driver hit traffic on the M6 which made his route delayed. I am glad you got the issue resolved eventually please get in touch with our support team to see if we can issue some form of compensation. Regards Vanpimps

Posted 8 years ago

“I was sent the wrong rails, and some how you don't have the mechanism to rectify errors, the customers is on its own. Profesional companies don't work lake that.”

Helpful Report

Posted 8 years ago

Hi Dominic, you actually ordered the wrong roof rails after being advised which ones to order when you spoke to our customer services dept on the phone before placing your order this is why you had to return the goods at your cost, if it is our fault we offer a faultless swap or refund process at no cost to the customer, you returned the goods and we refunded them straight away. We are a professional company and it clearly states in our terms if the customer orders incorrectly they have to bear the cost of returning the unwanted items, this is pretty standard practice in eCommerce but I am sorry you are dissatisfied with the service you received.

Posted 8 years ago

“Packed badly, window arrived smashed to pieces, refused to do anything about it. Told me that a photo of the received package would qualify for a VAT refund as shipped out of UK, then make you jump through hoops to get it. Shocking... Never again”

Helpful Report

Posted 8 years ago

Hi Jon, we delivered the goods to a UK address where they were signed for in good condition and then you had them forwarded on to you. Unfortunately we cannot be responsible for damage that occurs when you are having goods shipped by a third party courier who has accepted our goods and signed for them as 'in good condition'. As for a VAT refund, once we receive proof the goods are out of the UK we can refund the VAT, we only asked for images to approve this and didn't ask you to 'jump through hoops'. We advise customers we do not ship glass overseas and if you choose to ship out of the UK yourself unfortunately we cannot be held liable, the goods are well packaged (we send out hundreds of glass deliveries per week so always ensure they are well packed). Sorry we couldn't help, you will need to make a claim against the courier who delivered the goods to you.

Posted 8 years ago

“What you think your paying for and what you actually get are two completely different things. The picture shows a complete stainless steel front grill section, but in fact they are only selling the crossbars inside the grill. Need to make it much clearer on their website what your going to get. Extremely disappointed as I think the crossbars are a waste of time and money. Have resprayed the whole grill and it looks fantastic. Cost £6.50 in Halfords.”

Helpful Report

Posted 8 years ago

“The parts I ordered from van pimp's for my fist ducato front grill where very poor quality compared to the imige put up on your Web site in fact I think the grill shown was a sprayed unit not stainless steel parts as sent to me . I complained and sent them back and recived a full refund except for my return postage”

Helpful Report

Posted 8 years ago

Dear Cliff, sorry you are not satisfied with your order, I can assure you the images on our website are of the actual product we sell but so we can resolve your issue please contact our customer services department on either 0116 441 7550 or email support@vanpimps.co.uk and one of the team will get this resolved. Regards Vanpimps

Posted 8 years ago

“Extremely disappointed, after 4 different delivery’s I finally received all my windows. After cutting out my first two windows I realised I had been sent two near side windows, which could not be used on both sides. Not enough room or time to explain all the human errors made, beware!”

Helpful Report

Posted 9 years ago

“Bought appollo side steps for a long wheelbase ford custom minibus,to be told they don't fit minibus,no mention of this,only not suitable for heavy use ( taxi etc) so out there must be a van as a taxi ? Won't use you again stuck with a pair of steps”

Helpful Report

Posted 9 years ago

Hi Rachel, Sorry you aren't happy with your order. We do specify on the website that these bars fit the Transit Custom van but the minibus has a different chassis meaning the brackets are not designed to fit your van, hence why we don't say they fit minibuses. You are welcome to return the steps for a full refund if you wish. We would've preferred you contacting us to resolve the issue rather than leaving a 1 star review. Regards Vanpimps

Posted 9 years ago

“First order 50% of the items were damaged and not delivered, 50% of the items that did arrive were also damaged. Unable to get through to customer services for 4 hours - sales line were unhelpful the first time round. The second time they eventually logged a ticket. Returning the part that we delivered faulty was made difficult, would not send packing but would not accept without. We needed to transport the windows ourselves but had the give the box up to return it. When we put the windows in the siding part of the near side window was not center to the rest of the window so there for did not fit the van correctly. Seems that standard trims are just sent with all sets as even though we ordered for a specific type of can the trims we far to small and we had to purchase our own else where. Ordered four windows, was only sent two cleaning wipes (after paying over £600 I would have expected a wipe for each window) Over all very dissatisfied and will not be using them for future project and will not be recommending. If anything I would advise to avoid.”

Helpful Report

Posted 9 years ago

“Spent £250 on parts, first no instructions with the parts then brackets were missing. I phoned and got told it would take 4 working days to receive missing parts! Terrible service. I wouldnt use again. After having to complain they agreed to send missing parts quicker.”

Helpful Report

Posted 9 years ago

Hi Mandy, Sorry for the inconvenience caused with your order, you were advised that our standard small parcel courier is MyHermes who can take up to 4 working days to deliver goods but as you needed urgently we sent them via our next day courier, this was not a problem and we were happy to help and assumed you were happy with this solution, we apologise if this wasn't the case.

Posted 9 years ago

VanPimps is rated 4.7 based on 3,503 reviews