VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,358 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

VanPimps 5 star review on 29th June 2025

658

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needs too be better wrapped .”

Helpful Report

Posted 7 years ago

Hi Robert, I have been advised your package was damaged in transit and can only apologise for this, we sent out a replacement item straight away so hopefully everything is now resolved. We invest thousands in quality packaging materials but unfortunately sometimes couriers damage goods, sorry this happened in your instance. Regards Vanpimps

Posted 7 years ago

“Altho packaging was damaged and fixings were missing and had to be resent im still happy with the product but not overly happy with the brackets that hold the running boards on.”

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Posted 7 years ago

Hi Gary, can you advise what the issue is with the brackets as they should fit fine and are extremely sturdy? if you need any help resolving any issues with the item or help in fitting them please. contact our customer services team on 0116 441 7550 (option 2) and we will assist. Thanks

Posted 7 years ago

“I purchased a pair of opening rear windows for my Transit Custom. I received them within 2 day! Unfortunately one of the windows was scratched. I was first asked to send pictures of the damage which i did the following morning. I then tried the whole of the day to contact them to arrange delivery of replacement. Van Pimps informed that it was company policy for the damaged window be returned prior to a replacement being dispatched unless I purchased another one and receive a refund once they received the damaged one. In my opinion customer satisfaction should come first! Thankfully Ollie (customer services) was able to arrange a door step exchange. Windows are great and I couldn't have found cheaper. Many thank Ollie!”

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Posted 7 years ago

Good morning Tony, thank you for your review. Sorry to read that you had an issue with your window but glad all was resolved for yourself. We do our best to resolve any issues and to keep our customers satisfied. We hope your Custom van looks great with the new windows. All the best, Vanpimps.

Posted 7 years ago

“The product it's self was ok but the way you were expected to fit it (sponges). Come on. surely there must be a better way . As the sponges are loose at one end on the longer ones.”

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Posted 7 years ago

“Good stuff bad instructions”

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Posted 8 years ago

Thanks for the feedback Gary, we are sorry you had trouble fitting your running boards. We do have fitting guides online but if this was not good enough for you we are always happy to help and just a call away, hopefully we will see you again! - Van pimps

Posted 8 years ago

“I ordered 2 side windows and 2 rear windows for my ford transit. arrived with the 2 working days as specified. Unfortunately I have noticed 1 window is damaged, the most expensive slide opening window had what looks like been pinched so the metal frame is bent in on both the front and back in one spot. This looks unlikely to have happened during transit and unfortunately I didn't have a chance to inspect them thoroughly before the guy I had hired to come and fit them put them on the van (The damage was not caused during fitting either). Apart from this they do look great”

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Posted 8 years ago

Good Afternoon Elsa, I am sorry to hear your Transit window was damaged, we do have a customer support service that you could of spoken too in regards to the window. Happy to hear they look great! - Van Pimps

Posted 8 years ago

“I ordered wind deflectors and the order was processed quickly and very efficiently. It arrived as advised but on opening the box found the 2 deflectors to be there but not packaged or protected so when I got them out they had obviously been banged together and hitting each other and so were quite scratched. This made the experience average for me instead of being really good. Just a little care when packaging and dispatching would have been beneficial and improved the overall service.”

Helpful Report

Posted 8 years ago

Hi Andrew, sorry the item was scratched, this item should be wrapped in the box and it sounds in this instance it wasn't and we apologise for this, please contact support@vanpimps.co.uk to get this resolved for you.

Posted 8 years ago

“Hmm hassled me with an email saying I had item in basket when I had already purchased the item.”

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Posted 8 years ago

We apologise but some of our emails that get sent out are automated! sorry for the inconvenience

Posted 8 years ago

“Can you check the fox runner boards sent out to me were suitable for a trafic 2010 as requested, fixings for the front brackets under front doors had to be cut, not a problem , might be for someone. Plate was a double and not a single, that would have fitted easier into the hole in the inner cill once the plastic bung was removed. Also noticed plastic bag with fixings with brackets was torn unuasual for a sealed box with no damage to outside. happy with the product though.”

Helpful Report

Posted 8 years ago

Hi Michael, Firstly glad you are happy with the product. In answer to your questions, our Trafic Fox running boards fit all models from 2000 > 2016 without any need for modifying so if you have any issues with fitting or missing parts contact our customer services team on 0116 441 7550 and they will be happy to assist. Thanks Vanpimps

Posted 8 years ago

“I bought twice. Toyota hiace NSF fixed. First one fell out when I closed the tailgate. I think it is because the window is too big particularly along the top and bottom edge. The edges hit the walls of the recess way before it meets the flat (or rubber trim rather). One glue / bond was not sufficient and being inexperienced I did not know this. For the second attempt I locally sourced Total Bond, much cheaper and used for aircrafts. It's quick drying and I used 2 tubes to make the window stand high in the recess. Specific instructions for this type of problem would have been useful or a smaller cut window. Anyway so far so good and I still have an untouched fixing kit if you refund?”

Helpful Report

Posted 8 years ago

Hi Joanne, sorry your first window fell out, this sounds like a fitting issue due to you trying to fit the windows with a rubber external trim, our windows are designed to bond into the ENTIRE recess and if you have something else (like a rubber trim) in the recess they won't fit perfectly. In terms of bonding adhesive we only sell approved window bonding adhesive and whilst other adhesive may do the job to your satisfaction we would recommend sticking with window adhesive. If you want to return the fixing kit you have you are welcome to just contact our customer services team who will be more than happy to help!

Posted 8 years ago

“very prompt delivery no problem... good help from the lads when i had a problem and they got it sorted ,,,my only downside to this is that the fitting diagrams may as well been in chinese apart from that all ok”

Helpful Report

Posted 8 years ago

Hi Charlie thank you for your good review if you would like instructions please get in touch with our customer service team at support@vanpimps.co.uk who will be happy to help.

Posted 8 years ago

“I bought side steps for the Renault Trafic SWB 2014> and a pair of side windows. The operator told me that the side steps from the earlier Trafic would fit, they do as long as you have a couple of hours to spend fabricating new brackets and a well equipped workshop in which to do it. The windows .... well, they are windows. It's pretty obvious that they arent genuine parts by the way that the black boarder doesn't follow the shape of the aperture from the inside. They look great from the outside but from the inside looking out they look rough.”

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Posted 8 years ago

“Poor quality glass on a vivaro rear qtr glass don't fit the best Not like previous glass I have had off diffrent suppliers Glass seemed bowed and won't sit flush”

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Posted 9 years ago

Hi Jamie, Thanks for your feedback, we are probably the UK's number one van conversion window specialist and send out 100's of windows per day, unfortunately every now and then there may be an issue with a piece of glass, please get in touch with support@vanpimps.co.uk and we will help rectify your issue. Regards Vanpimps

Posted 9 years ago

“Ordered 4 windows one came broke and one came chipped, Don't know who was to blame. But Shannon handled the situation well and I eventually received all my glass in one piece.”

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Posted 9 years ago

Hi Garry, Sorry your first order was damaged, our couriers verify our parcels leave our premises in pristine condition and with more than adequate protection but through the courier networks unfortunately damages occur. I am glad we resolved your issue and you were happy with our after-sales service.

Posted 9 years ago

“Can't make a comment at the moment as still waiting on the windows !!!! I was called by customer services after we placed the order to say you had received the payment and order and was told , as I suspected you didn't have them in stock .... But assured me they would be in stock after the 9th .. I assumed it would be the 9th of May but was never told what month !!!! As I said I'm still waiting ......”

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Posted 9 years ago

Hi Amanda, Sorry but there was a delay in manufacture which was out of our control, your goods will be with you in the next couple of days and we hope you are satisfied with your order. Many thanks Vanpimps

Posted 9 years ago

“Hi , as I have not yet received my goods, I'm not in a position to make a comment other than looking forward to getting them soon. Regards mike”

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Posted 9 years ago

Hi Mike, we received your order on 24/3 and the goods were shipped that day, unfortunately as it was the Easter weekend the next working day for you to receive the goods was Tuesday 29th, so I trust you have received your goods and are happy with your purchase. Thanks Vanpimps

Posted 9 years ago

“NO WIPE PACKET OR INSTRUCTIONS WERE IN THE DELIVERY. No great problem as i used meths and the internet but thought you might want to know.”

Helpful Report

Posted 9 years ago

Hi David, Many thanks for your review, we do like to hear feedback and what our customers thought of the product and service- Please accept my upmost apology that you didn't receive a wipe or any instructions. However if you had called to let us know we would have of course been more than happy to send out a wipe. Unfortunately we dont have any instructions for the rear grab handles but we would have been more than happy to advise you on this. Kindest regards, Vanpimps.

Posted 9 years ago

“The delivery time and communication were great but the packaging of the product and product itself were really flimsy and the chrome bumper cover came with a kink in it but I couldn't be bothered with the hassle of sending it back and waiting for a replacement .”

Helpful Report

Posted 9 years ago

Hi Darren, Thanks for your review, i'm sorry that you were not happy with the packaging and that your bumper protector was unfortunately delivered with a kink in it. If you had called the sales team and made us aware of this we would have been more than happy to help with this. Kind regards Vanpimps.

Posted 9 years ago

“i ordered side steps and chrome handles from you last week and they came on time which was great,but then i gave them to my fitter and when he opened the box there was no bracketts or the right nuts and bolts. i did call your office and the girl on reception was very helpfull and apolagised about the fault and resent the bolts and screws which she said would take 2 days.think some one in the warehouse messed up..im quite ok about it but its put the job i had 2 days behind.and my customer isnt too happy.anyway thats my review and hope you can take account of this complaint so it dont happen in the future.regards.mr.lyons..”

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Posted 9 years ago

Hi Andrew, it was myself that you spoke to in the office. Again i offer my upmost apology for your missing brackets and please offer your customer my apology too. Apart from this mistake, i hope your customer is happy with the finished product. Many thanks Vanpimps

Posted 9 years ago

“i obviously clicked on the wrong item as I did not receive what I wanted”

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Posted 9 years ago

Hi Paul, If you ordered the wrong item feel free to get in touch so we can help you resolve your issue and get you the right item you wanted, we are happy to help. Don't think a negative review is fair if you ordered the wrong item :(

Posted 9 years ago

VanPimps is rated 4.7 based on 3,358 reviews