VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,748 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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VanPimps 5 star review on 27th September 2026

688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to couriers breaking my order I am waiting for the replacement to arrive so will give a review once I receive the items. Thanks”

Helpful Report

Posted 7 years ago

Hi Malcolm, Many thanks for your honesty. I can confirm that the replacement order has been dispatched and will be with you today. Any problems, please give us a call. Kindest Regards, VanPimps.

Posted 7 years ago

“Terrible edging bead that fits on the cut out fare fare fare to tight took over 30 mins to fit something that in your video takes 35 secs ... window is superb I’d say a bigger tube of bond would be nice given the price”

VanPimps 3 star review on 16th October 2018

Helpful Report

Posted 8 years ago

Thank you for your review. The u-channel that goes over the inside edge is designed, using metal segments inside of the u-channel, to ensure a tight finish that will not come loose or move once fitted. The fitment time can vary from van to van, depending on the spacing of the panels and how much u-channel is needed. We're glad to see that you were able to get this window installed though and hope to see you again soon! Kind regards, VanPimps.

Posted 8 years ago

“Bought a fair few bits from Van Pimps in the past, service and products are usually spot on. However in my latest order, one of the curtains out of the two pairs I ordered arrived ripped in 3 places. Left a message for them to contact me after the weekend but nothing yet unfortunately, will have to chase them at lunch. No biggie as long as they replace the damaged curtain. Also if you purchase 'passenger side' (sliding door) curtain, be aware this is just a mirror of the drivers side and does not account for the door mechanism so had to chop into it to make it fit around the mechanism. Again, wasn't a huge issue but just a bit daft and thoughtless on the manufacturer's end.”

Helpful Report

Posted 8 years ago

Hi Thomas, First of all I would like to thank you for your repeat custom and kind words about our service. Secondly, I apologise that you have received a faulty item. I have taken a look on our system and have managed to find the voicemail that you left with us on Saturday. Unfortunately, we couldn't take your call as we were closed at the time. As you can imagine Monday is our busiest day, so if you didn't hear from us first thing on Monday, that would be why. I can see though, that our customer services team did speak to you in the afternoon on Monday, and I hope that this is all resolved for you now. If not, please email support@vanpimps.co.uk and we will take a look into this for you as soon as possible. Kind regards, VanPimps.

Posted 8 years ago

“I was alittle disappointed with yourselves as you cancelled my order as it was out of stock for 3 months .. In-between time i have recieved emails to say has been dispatched. You offered me a refund which i accepted and i had to chase on friday as it had been 5days only to be told the gent who procceses them was of sick and they only get done on a friday. At the moment i am alittle disheartened as to whether use you again Reguards Sharon Hinks”

Helpful Report

Posted 8 years ago

Hi Sharon,   I am sorry to hear that you are disappointed with us. Unfortunately in this case we weren’t aware that the item was out of stock until we went to pack and ship your order. As your order had already been marked as shipped, our system automatically sends out the relevant emails. We had a technical glitch which inadvertently added a set in to stock, the set you though you had purchased.   As we hadn’t yet placed an order for this item from our supplier, we were looking at a long wait time until we would have this item in stock again.   Your order was in our refund process and wasn’t forgotten about. This was issued on Saturday morning back on to the account used to place your order.   Apologies for any inconvenience caused, and we hope to see you again soon.   Kind regards,  VanPimps.

Posted 8 years ago

“Very well informed about delivery / tracking and goods delivered on time.”

Helpful Report

Posted 8 years ago

Thanks for your review Paul, hopefully we will see you again soon! - Van Pimps.

Posted 8 years ago

“1st of all I am happy with the deal. The communication was very good. Delivery quick. However.. The profile of the windows was far from perfect. I did manage to get them to fit once left in the hot sun for a while to help the glass relax. I also had to use wooden props off the side of the house to get the glass to form to shape. The end result is more than I could have expected.. So I am more than happy with the end result.. Very happy indeed.”

Helpful Report

Posted 8 years ago

Hi Mark, Thank you for your review. Although we are sorry to hear that you had some difficulty installing the windows that you ordered from ourselves, we are glad to hear that you are happy with the service you have received and the end result, now that your windows are installed. We hope to see you again soon. Kind regards, VanPimps.

Posted 8 years ago

“Front to brackets fixing bolts are not very good,you can't fix them solid ,apart from that look good”

Helpful Report

Posted 8 years ago

Hi Sorin, We are sorry to hear that you experienced an issue whilst installing a product purchased from ourselves. I have taken a look on our support system, however I cannot find a support ticket for yourself. If you are still experiencing a problem with your product, please don't hesitate to get in touch with our customer services team. Kind regards, VanPimps.

Posted 8 years ago

“Speedy delivery and great service. Not impressed with glass I purchased tho. ( too much of a curve on glass compared to other glass suppliers. Didn’t notice it until it was installed )”

Helpful Report

Posted 8 years ago

Hi Mark, We are sorry to hear that you experienced an issue with a product purchased from ourselves. I have taken a look on our support system, however I cannot find a support ticket for yourself. If you are still experiencing a problem with your product, please don't hesitate to get in touch with our customer services team. Kind regards, VanPimps

Posted 8 years ago

“They have the products”

Helpful Report

Posted 8 years ago

Thanks for your review, we hope the big order you had is great on your van(s) come back soon to look at the other products we sell. - VanPimps.

Posted 8 years ago

“Quick delivery”

Helpful Report

Posted 8 years ago

“Nice enough company to deal with. I was given a little bit of heads up about the product from one of their employees. Apparently they were doing away with the Mark II Vito accessories as they didn't have great support with them I was told. The items look ok but there is no way it match up on my vehicle. I don't know whether this is was down to the quality of the product or just the wrong item. As for straightforward fit the instructions that came with these sidebars were appalling. Overall dealing with Vanpimps was ok but this particular product ,which I'm sure they don't manufacture, wasn't great”

Helpful Report

Posted 8 years ago

“Delivery as quite slow. And the product looks a bit flimsey. Hope it works. Thanks”

Helpful Report

Posted 8 years ago

“Needs too be better wrapped .”

Helpful Report

Posted 9 years ago

Hi Robert, I have been advised your package was damaged in transit and can only apologise for this, we sent out a replacement item straight away so hopefully everything is now resolved. We invest thousands in quality packaging materials but unfortunately sometimes couriers damage goods, sorry this happened in your instance. Regards Vanpimps

Posted 9 years ago

“Altho packaging was damaged and fixings were missing and had to be resent im still happy with the product but not overly happy with the brackets that hold the running boards on.”

Helpful Report

Posted 9 years ago

Hi Gary, can you advise what the issue is with the brackets as they should fit fine and are extremely sturdy? if you need any help resolving any issues with the item or help in fitting them please. contact our customer services team on 0116 441 7550 (option 2) and we will assist. Thanks

Posted 9 years ago

“I purchased a pair of opening rear windows for my Transit Custom. I received them within 2 day! Unfortunately one of the windows was scratched. I was first asked to send pictures of the damage which i did the following morning. I then tried the whole of the day to contact them to arrange delivery of replacement. Van Pimps informed that it was company policy for the damaged window be returned prior to a replacement being dispatched unless I purchased another one and receive a refund once they received the damaged one. In my opinion customer satisfaction should come first! Thankfully Ollie (customer services) was able to arrange a door step exchange. Windows are great and I couldn't have found cheaper. Many thank Ollie!”

Helpful Report

Posted 9 years ago

Good morning Tony, thank you for your review. Sorry to read that you had an issue with your window but glad all was resolved for yourself. We do our best to resolve any issues and to keep our customers satisfied. We hope your Custom van looks great with the new windows. All the best, Vanpimps.

Posted 9 years ago

“The product it's self was ok but the way you were expected to fit it (sponges). Come on. surely there must be a better way . As the sponges are loose at one end on the longer ones.”

Helpful Report

Posted 9 years ago

“Good stuff bad instructions”

Helpful Report

Posted 9 years ago

Thanks for the feedback Gary, we are sorry you had trouble fitting your running boards. We do have fitting guides online but if this was not good enough for you we are always happy to help and just a call away, hopefully we will see you again! - Van pimps

Posted 9 years ago

“I ordered 2 side windows and 2 rear windows for my ford transit. arrived with the 2 working days as specified. Unfortunately I have noticed 1 window is damaged, the most expensive slide opening window had what looks like been pinched so the metal frame is bent in on both the front and back in one spot. This looks unlikely to have happened during transit and unfortunately I didn't have a chance to inspect them thoroughly before the guy I had hired to come and fit them put them on the van (The damage was not caused during fitting either). Apart from this they do look great”

Helpful Report

Posted 9 years ago

Good Afternoon Elsa, I am sorry to hear your Transit window was damaged, we do have a customer support service that you could of spoken too in regards to the window. Happy to hear they look great! - Van Pimps

Posted 9 years ago

“I ordered wind deflectors and the order was processed quickly and very efficiently. It arrived as advised but on opening the box found the 2 deflectors to be there but not packaged or protected so when I got them out they had obviously been banged together and hitting each other and so were quite scratched. This made the experience average for me instead of being really good. Just a little care when packaging and dispatching would have been beneficial and improved the overall service.”

Helpful Report

Posted 9 years ago

Hi Andrew, sorry the item was scratched, this item should be wrapped in the box and it sounds in this instance it wasn't and we apologise for this, please contact support@vanpimps.co.uk to get this resolved for you.

Posted 9 years ago

“Hmm hassled me with an email saying I had item in basket when I had already purchased the item.”

Helpful Report

Posted 9 years ago

We apologise but some of our emails that get sent out are automated! sorry for the inconvenience

Posted 9 years ago

VanPimps is rated 4.7 based on 3,748 reviews