VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,522 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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VanPimps 5 star review on 18th January 2026

Craig B

VanPimps 5 star review on 3rd January 2026

Thomas P

VanPimps 5 star review on 10th October 2025

Steve R

675

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“to be honest item looks great but the instructions are very poor sure it’s not of the same vehicle & still waiting a email 🤷‍♂️”

Helpful Report

Posted 3 years ago

Good morning Kevin, We are sorry to hear that you were struggling with the instructions. We can see you emailed our customer services department with regards to this on the 19/11/22 at 17.31 and we replied to you on the 21/11/22 at 08.55 with fitting instructions, reference ticket number 91432. Please feel free to contact us again if you require any further assistance and apologies for any inconvenience caused. VanPimps.

Posted 3 years ago

“Hi there. I recently fitted 4 windows to my 2017 long wheelbase citroen relay. 2 large windows behind driver and passenger side and 2 of your universal windows in side panels at the back. Disappointed to find no instructions whatsoever and no template for either tyoe of window and when i asked customer services they said take a look at you tube. Not good for someone who has never fitted bonded windows before. Never the less this i did and i got them all in after a lit of patience and measuring. Anyway im happy with the large windows they look great with no leaks but im afraid to say il be taking the universal windows out and replacing them with sonething better. Why, because no matter what i did they wouldn't sit flush with bodywork and they stick out showing the bonding underneath. Sorry to say i wont be buying your Windows again as no help whatsoever with fitting etc and to be told to go and watch you tube is just not on. Arrived damaged on first delivery but another set was sent out straight away.”

Helpful Report

Posted 3 years ago

Good afternoon Graham, We are sorry to hear that you are not happy with our windows. With regards to the fitting instructions, we do have a fitting video on our website to guide customers through the process as well as on YouTube you will find a lot of fitting videos with both the recessed windows and the universal windows but if unsure we would recommend to speak to a fitting company. The template is in the inside panel of your van with the recessed windows, the universal windows are not recessed. Once again, apologies for the inconvenience caused. VanPimps.

Posted 3 years ago

“Efficient delivery”

Helpful Report

Posted 3 years ago

Hi Liam, We are glad you are happy with our delivery service. Many thanks, VanPimps.

Posted 3 years ago

“Staff couldn’t tell me what weight they took, when fitted I realised why, completely impractical, not bad for going in but a complete waste of time for coming out. They look very nice !”

Helpful Report

Posted 3 years ago

Good afternoon William, Many thanks for your comments. We do not advise of weight as they are more for styling, they do not come with a weight certificate and a hop-on and off style. Maybe a side step would have been advisable as these are wider rather than a bar. Apologies for any inconvenience caused. VanPimps.

Posted 3 years ago

“Product was good quality but not instructions. Called 4 times to get some technical help and was told they would call me back. They never did even tho a ticket was raised. This is terrible service”

Helpful Report

Posted 3 years ago

Good afternoon Garry, Many thanks for your feedback. I have taken a look at our customer support system and I can see that a member of our team did email you back on ticket number 81881 as below Hi Garry, Thank you for your email, We are sorry that you are having a problem with your roof bars. Could you please reply to this email with your order number and also send over a brief description and some images of the issues you are having we will of course look into this for you. Apologies for any inconvenience caused. VanPimps Team.

Posted 3 years ago

“If vanpimps stop winging it with there delivery service then I would have gave it more stars. Never had a delivery from one of YOUR vehicle's. Always some other company. Also bought two backdoor windows that came all boxed up, very safe. Week later, same sort of windows delivered with no box and no packaging. So there's my honest review. Lets see if you put in on. This is how you learn.”

Helpful Report

Posted 3 years ago

Good afternoon Anthony. Thank you for your review. We always try to use our van delivery service as this eliminates breakages and is more of a personal service and this is why we have no boxes as our vans are kitted out to carry our products. Apologies for any inconvenience caused. All the best, VanPimps.

Posted 3 years ago

“Good service 👍”

Helpful Report

Posted 3 years ago

“It's really hard to write a review as everything was delivered well but I stupidly ordered windows for a long wheel base van and mine is short wheel base. So I now have 2 useless windows in my living room. I have the original packaging. I don't know the best way to return them.”

Helpful Report

Posted 3 years ago

Good afternoon Daniel, Many thanks for your review. Please see the link below for our returns form, submit this and our customer services team will respond to you. https://www.vanpimps.co.uk/returns-authorisation-form/ All the best VanPimps.

Posted 3 years ago

“Product knowledge not amazing. Sent my order back but was re assured after photos and reg number that it was the correct spoiler. Recieved the new one- holes drilled are visible once fitted as i flagged up, i had to put some bungs in to disguise them, also had to cut away the OE front bumper.”

Helpful Report

Posted 3 years ago

Good afternoon Craig, Many thanks for your feedback and apologies regarding this. I can see in our customer services department that everything was resolved for you yesterday and we offered you a voucher as a goodwill gesture, we are just waiting for you to confirm and this will be arranged. All the best, VanPimps.

Posted 3 years ago

“Service and product fine, but THE SCOTTISH HIGHLANDS ARE PART OF THE UK MAINLAND!!! Especially when using Royal Mail… so why the delivery surcharge?”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your feedback. I have taken a look at your order and I can see that you have been charged the correct amount for delivery via Royal Mail Tracked 48HR. You have not been charged a surcharge for where you are situated and the delivery charge is worked out based on the products and delivery postcode. Apologies for any inconvenience and misunderstanding. Kind Regards, VanPimps.

Posted 3 years ago

“Windows were great only problem was with the poly bond. It was so difficult to get out the tube. Then I had leaking in the top and couldn't cover the full window. Used a whole tube for each window aswell. Had to buy more poly in the end but went with master bond off a different website. Other than the poly everything else was great thankyou”

Helpful Report

Posted 3 years ago

Good afternoon Christopher, We are sorry to hear that you struggled with the bonding adhesive. We do recommend 1 window kit per window and as this is a high modulus bond, it is to be used at room temperature with a heavy-duty mastic gun for easier application. Many thanks VanPimps.

Posted 3 years ago

“Disappointed in the colour - the picture is of a white storage net but black ones arrived :(”

Helpful Report

Posted 3 years ago

Good afternoon Alice, Apologies regarding this. We only stock Black Storage Nets as in the product description on our website. Many thanks VanPimps.

Posted 3 years ago

“I ordered a pair of windows for my Trafic. They look brilliant but I had a couple of issues: 1. One of the windows leaks from its opening mechanism. Not ideal as I had to solve this with sealant internally. 2. The windows are relatively flat, so do not fit perfectly to the curved surface of the vehicle.”

Helpful Report

Posted 3 years ago

Good afternoon Lewis, Apologies that you have had a problem with your window. I have looked in our customer services department and I cannot find any correspondence from you with regards to this. Could you kindly email support@vanpimps.co.uk our customer services team will be more than happy to help you. Kind Regards, VanPimps.

Posted 3 years ago

“They sent the wrong item. Had to send it back before they would release the right one.”

Helpful Report

Posted 3 years ago

Good afternoon, Apologies that had received the incorrect item. We have protocol in place and and i can see that you were sent the free returns for Royal Mail and since then you have received the correct item. Once again, apologies for the inconvenince caused. Kind Regards, VanPimps.

Posted 3 years ago

“Not fitted yet.”

Helpful Report

Posted 3 years ago

“Hi Guys, more of a question really. I've fitted the rails and now the curtains but looking at other people's applications I'm not sure my curtains are long enough. I have 600mm long curtains but have to stretch them to 700mm to put the bottom runners in the rails. Is this correct? happy New Year Richie”

Helpful Report

Posted 4 years ago

Good afternoon Richard, Apologies that you are experiencing difficulties with your curtains. I have created you a customer services support ticket with images to show the natural and stretched drop as I wasn't able to attach them here. Your support ticket number is 70523, if you could kindly reply t the ticket and our customer services department will be more than happy to help. Many thanks VanPimps.

Posted 4 years ago

“Hi the window leaks the seals are not the greatest but that is not vinpimps doing its the design of the window trying to sort out as can not continue building van until sorted out”

Helpful Report

Posted 4 years ago

Good afternoon Kenneth, Many thanks for your review and we are sorry to read that you are experiencing issues. I have taken a look in our customer services department and I cannot find any correspondence from you regarding this. I have created your support ticket, number 70521. Could you kindly reply to this ticket and our customer services department will be more than happy to help you. Kind Regards VanPimps.

Posted 4 years ago

“Did not received nuts and bolts (as advertised) with item”

Helpful Report

Posted 4 years ago

Good morning John, Apologies regarding this. I have taken a look in our customer services system and I cannot find any correspondence from you to advise us of this missing. I have set you up with a customer services email, ticket number 69810 and if you could kindly reply to this our customer services team will be able to help you. Kind Regards VanPimps.

Posted 4 years ago

“After purchasing 2 x windows for an iveco, on arrival, no instructions of any sort, no templates. Sliding door you can follow framework, fits perfectly. Osf window is hours of measuring and making templates for the cut, for sliding window. Window was faulty, was replaced but meant hours of cutting out the original bonded glass. Response was poor. Do not buy the oversize iveco windows.”

Helpful Report

Posted 4 years ago

Good morning Matt, Many thanks for your feedback and we are sorry that your experience with VanPimps wasn't the best. With regards to instructions, we do have a fitting video on our website as below and our customer services team are always available to advise. https://www.vanpimps.co.uk/van-conversion-window-fitting-video/ We also recommend test fitting the window or offering it up before fitting to your van and as you mentioned we did issue a replacement window for you as soon as we were made aware of the issue. We are still awaiting a reply on our customer support ticket 67619 as we are offering to compensate you with the cost of the tools to remove the faulty window, if you could kindly reply to the ticket number mentioned so we can discuss this further with you. We look forward to hearing from you. Kind Regards VanPimps.

Posted 4 years ago

“Vanpimps good services as always”

Helpful Report

Posted 4 years ago

VanPimps is rated 4.7 based on 3,522 reviews