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VanPimps Reviews

4.7 Rating 3,503 Reviews
93 %
of reviewers recommend VanPimps
Company Reviews Product Reviews
1,904
 Metrics Info
4.7
Based on 3,503 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read VanPimps Reviews
Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gary C
Verified Buyer
“The sound proofing was dilverd to the wrong address.”
Helpful Report
Posted 4 years ago
MICHAEL C
Verified Buyer
“Hi Ollie at customer services very good, product for a minibus seat covers poor, front set OK rear poor sent replacement still no holes for head rests £412 spent wouldn't expect to cut holes in covers not doing your company justice”
Helpful Report
Posted 5 years ago
Zoe T
Verified Buyer
“Delivery and communication great, not satisfied with the fit back passenger side not able to put all hooks on the rail for the price I expected a better fit.”
Helpful Report
Posted 5 years ago
Hi Zoe, We are sorry to hear that you seem to be experiencing an issue with an item you have purchased from us. If you could please contact our customer services team on support@vanpimps.co.uk with your order number and some images of the issue, they will be sure to take a look into this for you. Kind regards, VanPimps.
Posted 5 years ago
Silvetrio R
Verified Buyer
“Hi thanks for this email Unfortunately I can not write a review because I’m still waiting to receive my windows, they said they are out of stock at the moment and maybe I will get at the end of next month, thanks again”
Helpful Report
Posted 5 years ago
Hi Silvetrio, we look forward to receiving your review. VanPimps Team.
Posted 5 years ago
Anonymous
Verified Buyer
“Great windows. Not enough glue - two tubes for each window is more realistic We had to supplement with a tube of Sikaflex each side. Black glue that comes with kit not fab quality. Also would be good to know about priming both substrates for optimum fixing.”
Helpful Report
Posted 5 years ago
Paul C
Verified Buyer
“Glass is nice and reasonably priced but the trim doesn’t fit the double skin of Mercedes sprinter properly it’s too tight and bulges, had to get new wider trim”
Helpful Report
Posted 6 years ago
Hi Paul, Thank-you for taking the time to leave a review, it is much appreciated. Please accept our apologies that the trim did not fit. We unfortunately do not have any correspondence with you regarding this, if you had let us know we would have of course been more than happy to rectify this problem for you. Please contact us, should you need anything else. Kindest regards, VanPimps.
Posted 6 years ago
Peter W
Verified Buyer
“Was disappointed to have received a part that didn't fit to my vehicle, despite me checking prior to ordering that is was compatible. Returning the item involved a series of emails along with me having to provide photographic proof of vehicle I had ordered this for. Once agreed though, collection and return was swiftly arranged. Refund currently pending....”
Helpful Report
Posted 6 years ago
Hi Peter, Many thanks for your review. Please accept our apologies that the item did not fit. Unfortunately our side bars do not fit if the vehicle has air con pipes underneath the van as the pipes are in the way of where the brackets would be situated. Creating a paper trail and also sending over images is just one of our procedures we have in place for returns. I can also confirm that the refund was processed on the 23rd September, back onto the card that you initially paid with. Again, please accept our apologies for this. All the best, VanPimps.
Posted 6 years ago
Jonathan E
Verified Buyer
“The product is good. (ducato side window). The instructions are just-about-adequate. But the instructions are not specific for the vehicle. It's an good-enough service but with a bit of work this could be a really good service.”
Helpful Report
Posted 6 years ago
Hi Jonathan, Many thanks for your review. We are delighted that you were happy with the service. Please accept our apologies that you felt the fitting instructions could be improved. We advise that the fitment is the same, other than some windows vary in size. Of course if you would like some more information or help fitting the windows please no not hesitate to get in touch with our customer service team, who will be more than happy to help. Kindest regards, VanPimps.
Posted 6 years ago
Nico C
Verified Buyer
“Item was delivered quickly and well packaged. Quality is not bad for the money. Would suggest getting proper instruction manual sent with item.”
Helpful Report
Posted 6 years ago
Hi Nico, Thank you for your review. We're glad to hear that you are happy with the item you received, and we will look into the fitting instructions that are included with the items. We do however have fitting instructions and a fitting video available on our website, they can be found here - https://www.vanpimps.co.uk/fitting-instructions/ Kind regards, VanPimps.
Posted 6 years ago
Phillip D
Verified Buyer
“Purchased curtain kits for my traffic van just a shame rails where bent at tight angles needed a lot work to fit van shape. Spoiled a quality curtain fit up.”
VanPimps 3 star review on 19th June 2019
Helpful Report
Posted 6 years ago
Hi Phillip, Many thanks for taking the time to write a review, it is much appreciated. Please accept our apologies that the curtains took you a little longer than expected to fit, sometimes the rails do need manipulating slightly just to ensure that they are a fit snug for your specific van. This is because the rails are made as standard and not all apertures of vans are the same. We are delighted that you have them up and running, they look fab!. All the best, VanPimps.
Posted 6 years ago
Ben H
Verified Buyer
“Good product and very helpful on the phone. However, when purchasing two windows for a Vauxhall Movano I asked it fitting instructions were supplied. I was told they could be found on the website where all I could find was video showing how to fit them to a volkswagen t4. This wasn't very helpful as my panels were completely different. I also found that as my windows were quite large, there was only just enough adhesive to do the job and we really had to go easy on the primer too, when the video online said to put plenty on. This was a little disappointing as the fitting kits are quite a lot of money.”
Helpful Report
Posted 6 years ago
Hi Ben, Thankyou for your review. We do guide customers to the fitting video as although the windows are not the same, the fitment of the windows is, in regards to where to put the bond/primer/uchannel etc. Of course the panels in the vans can differ due to the size of the vehicles. Of course the Movano windows are big windows, however we do advise that the bonding and primer should be the perfect amount per window. If you would like to contact our customer service team they of course would be more than happy to help. Kindest regards, VanPimps.
Posted 6 years ago
Malcolm T
Verified Buyer
“Due to couriers breaking my order I am waiting for the replacement to arrive so will give a review once I receive the items. Thanks”
Helpful Report
Posted 6 years ago
Hi Malcolm, Many thanks for your honesty. I can confirm that the replacement order has been dispatched and will be with you today. Any problems, please give us a call. Kindest Regards, VanPimps.
Posted 6 years ago
Anonymous
Verified Buyer
“Terrible edging bead that fits on the cut out fare fare fare to tight took over 30 mins to fit something that in your video takes 35 secs ... window is superb I’d say a bigger tube of bond would be nice given the price”
VanPimps 3 star review on 16th October 2018
Helpful Report
Posted 7 years ago
Thank you for your review. The u-channel that goes over the inside edge is designed, using metal segments inside of the u-channel, to ensure a tight finish that will not come loose or move once fitted. The fitment time can vary from van to van, depending on the spacing of the panels and how much u-channel is needed. We're glad to see that you were able to get this window installed though and hope to see you again soon! Kind regards, VanPimps.
Posted 7 years ago
Thomas M
Verified Buyer
“Bought a fair few bits from Van Pimps in the past, service and products are usually spot on. However in my latest order, one of the curtains out of the two pairs I ordered arrived ripped in 3 places. Left a message for them to contact me after the weekend but nothing yet unfortunately, will have to chase them at lunch. No biggie as long as they replace the damaged curtain. Also if you purchase 'passenger side' (sliding door) curtain, be aware this is just a mirror of the drivers side and does not account for the door mechanism so had to chop into it to make it fit around the mechanism. Again, wasn't a huge issue but just a bit daft and thoughtless on the manufacturer's end.”
Helpful Report
Posted 7 years ago
Hi Thomas, First of all I would like to thank you for your repeat custom and kind words about our service. Secondly, I apologise that you have received a faulty item. I have taken a look on our system and have managed to find the voicemail that you left with us on Saturday. Unfortunately, we couldn't take your call as we were closed at the time. As you can imagine Monday is our busiest day, so if you didn't hear from us first thing on Monday, that would be why. I can see though, that our customer services team did speak to you in the afternoon on Monday, and I hope that this is all resolved for you now. If not, please email support@vanpimps.co.uk and we will take a look into this for you as soon as possible. Kind regards, VanPimps.
Posted 7 years ago
Sharon H
Verified Buyer
“I was alittle disappointed with yourselves as you cancelled my order as it was out of stock for 3 months .. In-between time i have recieved emails to say has been dispatched. You offered me a refund which i accepted and i had to chase on friday as it had been 5days only to be told the gent who procceses them was of sick and they only get done on a friday. At the moment i am alittle disheartened as to whether use you again Reguards Sharon Hinks”
Helpful Report
Posted 7 years ago
Hi Sharon, 

I am sorry to hear that you are disappointed with us. Unfortunately in this case we weren’t aware that the item was out of stock until we went to pack and ship your order. As your order had already been marked as shipped, our system automatically sends out the relevant emails. We had a technical glitch which inadvertently added a set in to stock, the set you though you had purchased. 

As we hadn’t yet placed an order for this item from our supplier, we were looking at a long wait time until we would have this item in stock again.

 Your order was in our refund process and wasn’t forgotten about. This was issued on Saturday morning back on to the account used to place your order.

 Apologies for any inconvenience caused, and we hope to see you again soon.

 Kind regards,
 VanPimps.
Posted 7 years ago
Paul O
Verified Buyer
“Very well informed about delivery / tracking and goods delivered on time.”
Helpful Report
Posted 7 years ago
Thanks for your review Paul, hopefully we will see you again soon! - Van Pimps.
Posted 7 years ago
Mark H
Verified Buyer
“1st of all I am happy with the deal. The communication was very good. Delivery quick. However.. The profile of the windows was far from perfect. I did manage to get them to fit once left in the hot sun for a while to help the glass relax. I also had to use wooden props off the side of the house to get the glass to form to shape. The end result is more than I could have expected.. So I am more than happy with the end result.. Very happy indeed.”
Helpful Report
Posted 7 years ago
Hi Mark, Thank you for your review. Although we are sorry to hear that you had some difficulty installing the windows that you ordered from ourselves, we are glad to hear that you are happy with the service you have received and the end result, now that your windows are installed. We hope to see you again soon. Kind regards, VanPimps.
Posted 7 years ago
Sorin G
Verified Buyer
“Front to brackets fixing bolts are not very good,you can't fix them solid ,apart from that look good”
Helpful Report
Posted 7 years ago
Hi Sorin, We are sorry to hear that you experienced an issue whilst installing a product purchased from ourselves. I have taken a look on our support system, however I cannot find a support ticket for yourself. If you are still experiencing a problem with your product, please don't hesitate to get in touch with our customer services team. Kind regards, VanPimps.
Posted 7 years ago
Mark C
Verified Buyer
“Speedy delivery and great service. Not impressed with glass I purchased tho. ( too much of a curve on glass compared to other glass suppliers. Didn’t notice it until it was installed )”
Helpful Report
Posted 7 years ago
Hi Mark, We are sorry to hear that you experienced an issue with a product purchased from ourselves. I have taken a look on our support system, however I cannot find a support ticket for yourself. If you are still experiencing a problem with your product, please don't hesitate to get in touch with our customer services team. Kind regards, VanPimps
Posted 7 years ago
Anonymous
Verified Buyer
“They have the products”
Helpful Report
Posted 7 years ago
Thanks for your review, we hope the big order you had is great on your van(s) come back soon to look at the other products we sell. - VanPimps.
Posted 7 years ago
VanPimps is rated 4.7 based on 3,503 reviews
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