Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

“Primer paint was over 3 months out of date when supplied, and had gone hard. Hole already cut in van so this was quite a set-back. Phoned and asked for replacement primer and alcohol wipes (which I had used to clean surfaces before noticing primer had gone off). Staff very helpful and apologetic and replacement primer arrived 3 days later but no new alcohol wipes. There were no instructions included. I watched the basic video on the Vanpimps website which partially helped, but no clarity for example on how thick the bead of bonding sealant should be. The window does not sit flat on the van panel, and therefore there needs to be a good thickness of sealant to bridge the gap and hence actually bond window to van - quite important! The sliding window is very stiff indeed, but hopefully once I have used it a few times it will free up enough so that my wife can slide it too. Window was ultimately a good fit and looks nice. I hope this review is helpful.”

Helpful Report

Posted 2 years ago

Hello, We do apologise you experienced this with one of our orders, I am pleased to hear our staff were helpful during this process. Unfortunately we do not offer fitting instructions due to us being suppliers only and we reccomend seeking professional advice for fitment queries. With regards to the opening section, this will loosen over time and use, they can be very tight when first fitted. Kindest regards, VanPimps.

Posted 2 years ago

“Product received was not suitable however because of the size and the cost to return it is not worth it! So disappointing!!”

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Posted 2 years ago

“Happy to write a review when I finally receive the rest of my order. FedEx delivered 2 of the three over a week ago. Still waiting to find out where the third one is and, more importantly, when it’ll arrive. Norman says he’s chasing this. Stephen Courtenay 0777 585 0655”

Helpful Report

Posted 2 years ago

Hello, We do apologise you have had these issues with your order. Unfortunately as we are reliant on couriers to deliver our parcels sometimes these issues occur. I have looked into this and can see a replacement order has been set up for the missing items and this was delivered on the 6th of June. Once again we do apologise for the inconvenience caused. VanPimps.

Posted 2 years ago

“I'm new to the van conversion scene and this was my first purchase. I bought the boxer 2 side windows package with trims and fitting kit. Parcel arrived in good time and was packaged well. Windows look to be a good product, just as advertised. When fitting, I was missing the second trim and second fitting kit. As instructed, I did check the windows for damage but didn't check the bits and pieces. My mistake. When I emailed the support team, they responded quickly, which is great these days. But I didn't get the impression they were going to replace the parts any time soon. After a few emails of questions like did I check the box properly, I just purchased them locally for ease. Sadly that seemed a satisfactory outcome for Vanpimps, case closed. So in conclusion, good product, fast delivery, not so great aftercare.”

Helpful Report

Posted 2 years ago

Hello, We do apologise you feel this way. I have looked into this and can see you had contacted our customer service team regarding the missing items from your bonding kit. You were then asked if the box had been fully checked, which is standard procedure as these can be easily missed at the bottom of the box. Once this was confirmed you were asked to send an image of the parts you had received in order for us to replace the missing parts. You had then replied stating you had already purchased these elsewhere. We apologise for any inconvenience caused. VanPimps.

Posted 2 years ago

“Extremely disappointed with my most recent order, granted it may have been a courier issue as goods were delivered damaged and not fit for purpose, which had a knock on effect on my own business. The staff at vanpimps were supportive of my situation however we're unable to redeliver goods in time to meet my deadline. Future purchases will require ordering a month in advance.”

Helpful Report

Posted 2 years ago

Hello, We do apologise you had received your items damaged. I have looked into this and can see you had refused delivery and sent us an email regarding this on Friday. As the delivery was refused we have to wait for the item to get back to ourselves to look into this further. Our customer service team will reach out to yourself as soon as the items have arrived back to us regarding the next steps. Unfortunately as we are courier dependant, some damages can occur during transit. We do ask customers allow time between receiving their order and booking in for fitting in case any damages have occurred in transit as this allows us the appropriate amount of time to get the issue resolved. We do apologise for the inconvenience caused. VanPimps.

Posted 2 years ago

“Bit of a mixed bag really getting the order then finding out it isn’t even the product you wanted”

Helpful Report

Posted 2 years ago

Hello, We do apologise you feel this way. We have looked into this and can see you have filled out our returns form as you had ordered incorrectly. We have emailed you back with all your returns information and as soon as the product is back with us our customer service team will be in contact regarding this. Apologies for any inconvenience. VanPimps.

Posted 2 years ago

“Rails didn’t fit and no instructions anywhere at all for fitting to transit custom. Once you’ve bent rails into place runners get stuck. Also nowhere to put studs on passenger door sides”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 2 years ago

“Purchased a voucher as a Christmas present. Email that came through had no voucher attached only a code and it was very unclear if that was the right part you needed. Then when the voucher code was attempted to be used it didn’t work and my dad had to sort it all and prove which email it was purchased from. It was way more hassle than it needed to be. This also happened to 3 of my siblings who also purchased one.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback, this is appreciated. I have looked into this and can see once the email addresses were confirmed these were swapped over straight away. We have also spoken with our marketing team to update our listing due to this being unclear. We do apologise for the inconvenience this has caused. VanPimps.

Posted 2 years ago

“Good quality rubber but not the same as original fitting”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your review. As this is an aftermarket product they are not made exactly the same as the original. Apologies for any inconvenience. VanPimps.

Posted 2 years ago

“My glass arrived on time and in good condition which is great. The fitting kits were supplied with trim that only fitted onto the internal skin of the van. Mine is a transit custom so requires the wider double-skin U channel. This caused me a lot of trouble and I do not understand why you would send out the wrong trim?”

Helpful Report

Posted 2 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 2 years ago

“Guys Thanks for your fast delivery windows still in box though . They get fitted next week if you care to send survey after that it could be a 5 star ??? hope there not damaged as I should have checked but I work away so couldent. Cant hear anything loose inside box so fingers crossed all good Regards Graham”

Helpful Report

Posted 3 years ago

“The reason I have left a mediocre review is because I have tried on a number of occasions to chat but no one picked up. The reason I tried calling is because of faulty goods, this only came to light once fitted, as this is the case I’ve had to remodel my van to hide the fault. Weather you help me or not is irrelevant (which I’m not expecting) it’s to bring it to you’re attention that you have potentially a faulty batch of windows. If you reply fair enough if you don’t check you’re crafter side windows, both of mine are faulty. The problem is the window sliders are mounted out of line so they look like they are leaning forward.”

Helpful Report

Posted 3 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 3 years ago

“Ordered a set of windows for my van, Citroen Relay L3 H2. Let down by DHL who said they had tried to deliver but that's untrue. The next day they delivered by windows but unfortunately one of them was broken. Reported this by email immediately, but the tone of the response was that they would look at this to see if they could send a replacement. Am I in the wrong that it's my fault that DHL probably broke the window when they unloaded and reloaded the window due to not tying to even come to my address.”

Helpful Report

Posted 3 years ago

Hello Simon, We do apologise for the inconvenience. I have looked into your support ticket and can see you had initially emailed in on the morning of Tuesday 24th October. Our logistics team replied to your query of where your parcel was and stated "If you encounter any more problems, please do let me know". Unfortunately one of your windows was damaged in transit to which you let us know about late afternoon. This was then passed on to our customer service team who had asked for images of the yellow label on the damaged window. We ask for this information so that we can send the correct window out for your replacement order. I can see that you sent these images at 16:27, unfortunately our customer services team did not see this before we closed at 16:30, however they are working through their emails and will be setting up your replacement order to leave us today. Once again we do apologise for the inconvenience of your original window being damaged in transit. VanPimps.

Posted 3 years ago

“Steering wheel cover takes a lot of time and effort sewing it together with needle and thread, spent 1hour lastnight trying to fit it and it’s still not finished.”

Helpful Report

Posted 3 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 3 years ago

“I’m pretty happy with my transit custom blinds however the took 6 days to be delivered after paying £11 for 48hour delivery I contacted vanpimps asking for a refund of delivery charge they didn’t even acknowledge my request but instead gave me a poor excuse. Really not happy wouldn’t recommend based on these reasons”

Helpful Report

Posted 3 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 3 years ago

“The window seems really good but I think trim should be included and also some fitting instructions, the free gift was not worth bothering with , it was a 10 p bag of sweets and some leaflets for products to buy .”

Helpful Report

Posted 3 years ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.vanpimps.co.uk/contact-us/ VanPimps.

Posted 3 years ago

“Bad control about vanpimp points but the products are good and the delivery package is well done protecting the content”

Helpful Report

Posted 3 years ago

“I will make this short and sweet. You need to do better on the shape of the metal guides for your curtains they came nowhere near the shape of the windows on my 2015 Sprinter. Yes, it is said that you have to bend them slightly. Slightly is one thing but really you can do better. Otherwise, the product is not too pretty good.”

Helpful Report

Posted 3 years ago

Hello, We apologise for any inconvenience caused. If you could please email into support@vanpimps.co.uk and a member of our customer support team will be more than happy to assist with your issue. VanPimps.

Posted 3 years ago

“Staff appeared to want to get on with other things when I asked for guidance on a van build with my nissan. Prdducts good and competively priced seemed very focused on Wolkwagen limited options for other vehicles. Think show room could be used to better affect with more products displayed which I sure would increase sales and may be tutorial on how to fit parts such as windows carpets lining etc Very internet focused business received 3 emails telling me what I already new when walking from reception to delivery collection area. Delivery staff very helpful but took ages for goods to arrive after purchasing from reception would definatley use this company again”

Helpful Report

Posted 3 years ago

“I send few questions to vanpimps No any answers”

Helpful Report

Posted 3 years ago

Hello Sergejs, I have looked through our system and cannot find any correspondence from yourself. If you could email into support@vanpimps.co.uk with your queries, a member of our team will be able to get in contact. We do apologies for any inconvenience caused. VanPimps.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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