VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,646 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,646 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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676

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is brilliant. Fast delivery and the video on the website a super great help to fit the windows. I would have struggled without the video. The website does not state that they won;t ship outside the UK and when I called they confirmed they don't ship to Ireland, because they are not keen to send the shipment by boat, whilst they do ship to Northern Ireland which is 10 miles up the road and also requires shipment by boat. The website has a loyalty system, which is good for returning customers, but not for me (once off buyer as I am converting a van into a camper). I ordered 4 windows and all fitting bits. I wanted to order more (wind deflectors), but was advised to split my order in 2 so I can use up my points on my second order. I never placed the second order as the shipping and handling to NI was £ 29.99 whilst the product is £24.99 - points approx £ 11. So the S&H would be more expense than the product, which I ended up buying somewhere else (sorry guys). Bottom line: - Do I recommend: Yes, I highly recommend VanPimps and have already to others. - Tip for VanPimps: investigate if you can ship outside the UK as I believe you will get more custom + offer alternative to loyalty points for once-off buyers (e.g. allow them to transfer their points to others, offer customer to deduct 50% of points now (and loose the rest) or keep 100% for next purchase (returning customers). I hope this feedback helps. I am extremely pleased with the product! Regards, Robin”

Helpful Report

Posted 10 years ago

Hi Mark, Many thanks for your great review. Sorry to hear about the confusion caused with the shipping and points system. We are currently looking at shipping further than just UK. Thanks for your tips, We will take this on board. Kind Regards Vanpimps

Posted 10 years ago

“Ordered 5 minutes before the cut off time and TNT delivered 25 hours later! Brilliant turn round. Windows were cleverly packed with the assistance of expanding foam. I will admit to being a tad nervous of actually fitting the windows but once the first hole was drilled there was no turning back!! The informational video on the site proved invaluable and the process fairly easy. Well worth investing in an air nibbler if you have a compressor to hand.”

Helpful Report

Posted 10 years ago

Hi Mark, Thanks for your great review, We have a lot of our customers that are fitting the windows themselves and they are always nervous of ruining their van, however we always get a phone call telling us what a success it was. I'm glad you were happy with the video provided and the speedy delivery! Kindest regards, Vanpimps

Posted 10 years ago

“Bought an item on line , paid for it, received an email with Hermes parcel delivery trucking number, Only to receive another e mail the next day stating that the item is out of stock. Not good enough???!!!”

Helpful Report

Posted 10 years ago

Hi Mohammed, I'm sorry about the item being out of stock but unfortunately this sometimes does happen. If you like we can contact you to let you know when the item that you ordered is back into stock. Please accept my apology for this Kindest regards Vanpimps

Posted 10 years ago

“Product good .would be nice to have some advice on sticking them on like try and stick outer edges on first ..I have fitted mine but have gaps all around where it hasnt fitted flush .look good from front of van but not so when u look in mirrors ..fitted now so I will have to live with it .”

Helpful Report

Posted 10 years ago

Hi John, Im really sorry to hear that, this is the first we have heard of this, if you had rang up Vanpimps one of my colleagues would have been more than happy to assist you. Kind regards Vanpimps

Posted 10 years ago

“Great service, excellent quality products, with a very helpful sales staff, especially Shannon. Fred Wilkes”

Helpful Report

Posted 10 years ago

Hi Fred, Many thanks for your great review. We strive to give our customers the best service we can. i'm glad your happy with your bumper protector Kindest regards Vanpimps

Posted 10 years ago

“Quality of product very good, however paid for next day delivery for the item ordered before 1pm in accordance with the website, granted it was a Friday but the website did not say it wouldn't be delivered on a Saturday. Even factoring in the weekend I should of received the product on the Monday, but oh no it came pm on the Tuesday. I ordered a similar item from a competitor the same day and received it the next day.”

Helpful Report

Posted 10 years ago

Hi Mark, Your order was actually placed at 12.59pm on Friday 16th October and pinged through to our warehouse at 1.01pm hence it wasn't despatched until the next working day. It clearly states on our website that 'next day' delivery is 'next working day' see here: http://www.vanpimps.co.uk/delivery-costs-and-info/ Sorry you were not happy with the goods being shipped the next working day (Monday) but I am pleased that you were pleased with your Vivaro curtain kits and we hope to do business with you again, if you are ordering close to cut-off time next time maybe give us a ring first and we will do our best to get your order out the same day. Regards Vanpimps

Posted 10 years ago

“Very fast and efficient service. Will certainly be using you again.”

Helpful Report

Posted 10 years ago

Hi Tony, Thanks for your review. We look forward to doing business with you again soon. Kind Regards Vanpimps

Posted 10 years ago

“Can't fault the service, product or the delivery. Expand your range of stock and get your product pictures on your page cos if I can see'em, I'll buy 'em.”

Helpful Report

Posted 10 years ago

Hi Graham, Many thanks for your great review. We strive to give our customers excellent customer service, great products and a speedy delivery! Thanks for your advice we will take this on board. Kind regards Vanpimps

Posted 10 years ago

“Few slight scratches on side bars , not noticeable but their.”

Helpful Report

Posted 10 years ago

Hi Andrew, I'm sorry to hear about the scratches on your side bars. if you had called and notified us of this we would have been more than happy to help. Many thanks, Kind regards Vanpimps

Posted 10 years ago

“excellent service.. quality product... good comms. fast delivery”

Helpful Report

Posted 10 years ago

Hi Bevon, Thanks for your review, i'm glad your happy with your Transit window and wind deflectors your ordered. Kind regards Vanpimps

Posted 10 years ago

“Found them on the internet but rang them up with my order to make sure I ordered correct parts. Found them very helpful and my order was delivered to Isle of Wight the very next day. Very prompt service. Would not hesitate to use vanpimps again”

Helpful Report

Posted 10 years ago

Hi Mark, Thanks for your review. I'm glad you rang us for support as we love to help customers and ensure they receive the correct products. We look forward to doing business with you again. Kind regards Vanpimps

Posted 10 years ago

“I would highly recommend this bonnet bra and it looks great on my Vivaro in the chequered black finish. Excellent service from Van Pimps throughout. Many thanks.”

Helpful Report

Posted 10 years ago

Hi Liz, Many thanks for your great review! We strive to give excellent service to our customers. I'm glad your happy with your bonnet bra!. Kindest Regards Vanpimps

Posted 10 years ago

“Plastic ends on roof rail system and incorrect fixing supplied. 2 weeks later and they have not responded to my emails.”

Helpful Report

Posted 10 years ago

Hi Matthew, I did respond to your email however i wasn't aware it didn't send, apologies for this it has sent this time. I will look into your issue for you and get this sorted straight away. Many thanks Vanpimps

Posted 10 years ago

“Great quality product and really easy to fit. Many thanks”

Helpful Report

Posted 10 years ago

Hi Martin, I'm Glad your happy with the bonnet bra and window you received and had no trouble fitting your products. Thanks for your great review, Kind regards Vanpimps

Posted 10 years ago

“Excellent product and great service. Will definitely use VanPimps again”

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Posted 10 years ago

Hi Paul, Thanks for your great review and using Vanpimps. I hope your happy with your key fob. I'm happy with the service you received as we strive to give customers the service they deserve. We look forward to hearing from you again soon. Many thanks, Vanpimps

Posted 10 years ago

“You guys are doing it right!! Quality tinted glass delivered exactly when you said. Well happy with that. Gary :)”

Helpful Report

Posted 10 years ago

Hi Gary, Thanks for your review. I Hope your Vivaro windows look great on your van. Please do not hesitate to upload a picture onto our website. Kind regards Vanpimps

Posted 10 years ago

“pleasant and helpful staff , purchased a number of items which are good quality and competetive rates , delivery of one item was delayed and I was kept informed on situation, the carrier did deliver one damaged item which I have dealt with satisfactorily with company who will reimburse cost ,overall I will use them again and recommend them”

Helpful Report

Posted 10 years ago

Hi Dylan, Thanks for your review. I apologise on behalf of the courier for your damaged product. I am glad your are happy with the products you received, and i look forward to doing business with you again soon. Kind regards, Vanpimps

Posted 10 years ago

“Prompt and efficient Would definitely use this service again”

Helpful Report

Posted 10 years ago

Hi Philip, Thanks for your review, i Hope your happy with your key fob. We look forward to hearing from you again soon. Kind Regards Vanpimps

Posted 10 years ago

“This the first time I have dealt with company and I found everything as stated, very positive throughout”

Helpful Report

Posted 10 years ago

Hi John, We are very glad you were happy with your experience with Vanpimps. Thanks for you purchase. Kind regards Vanpimps

Posted 10 years ago

“Can't fault the service they provide. I ordered a window for my Vivaro on Sunday afternooon and it was with me first thing Tuesday. It came well packed, and great commuication from purchase to delivery”

Helpful Report

Posted 10 years ago

Hi Nick, Thanks for your review, i hope your happy with the Vivaro window you ordered from us. Kind regards Vanpimps

Posted 10 years ago

VanPimps is rated 4.7 based on 3,646 reviews