Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 982 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

Guest

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

Helpful Report

Posted 6 years ago

“I ordered a pair of Stance Spider-Man and Grinch socks. The order was accepted, payment made and then only the Spider-Man socks arrived. It wasn’t until I contacted Urban Surfer 4 days later I was emailed back to say there were no further supplies of the Stance Grinch socks and therefore they would return me £12.99. This is my first and last order with Urban Surfer. I would rather pay a little extra next time and purchase my Stance socks directly from Stance.”

Helpful Report

Posted 6 years ago

“Arrived quickly and well packaged. Good service”

Helpful Report

Posted 6 years ago

“Super fast delivery and great product! Shabbaaaaa!”

Helpful Report

Posted 6 years ago

“Outstanding service. Couldnt have asked for any more. Went above and beyond to deliver. Thanks”

Helpful Report

Posted 6 years ago

“Easy to order and browse the website. Speedy delivery.”

Helpful Report

Posted 6 years ago

“First class!!!”

Helpful Report

Posted 6 years ago

“Excellent service would use again”

Helpful Report

Posted 6 years ago

“Good easy to use service, would use again”

Helpful Report

Posted 6 years ago

“Quick well packed delivery. Thanks very much.”

Helpful Report

Posted 6 years ago

“it was pretty miserable actually. I purchased 2 bags (good price listed on website) and paid, got the confirmation email etc, then the purchase was cancelled. Had to contact them to find that there was an issue with their website. Took some time for the monies to be refunded.”

Helpful Report

Posted 6 years ago

Hi Alex. Sorry to hear this. We upgraded our website on the day you ordered and had a few technical issues including incorrect prices and stock levels. I'm pleased to say all bugs have been fixed now. I can see however that a refund was made within 24 hours. I sincerely apologise for your inconvenience and hope you'll give us another chance to show you what the Urban Surfer experience really is.

Posted 6 years ago

“Quick delivery and great quality products, free delivery too”

Helpful Report

Posted 6 years ago

“2nd time I've ordered online and second time they have emailed me to tell me the item is actually out of stock. Pointless ordering, but at least they emailed.”

Helpful Report

Posted 6 years ago

Hi Richard. Sorry to hear this. We upgraded our website just a couple of days before you ordered and had a few technical issues. I'm pleased to say all bugs have been fixed now. I sincerely apologise for your inconvenience and hope you'll give us another chance to show you what the Urban Surfer experience really is.

Posted 6 years ago

“Great price and quick delivery. Will shop again.”

Helpful Report

Posted 6 years ago

Thanks Pete. We look forward to seeing you again.

Posted 6 years ago

“A really good fitting pair of pants. Quick delivery. Pleased to recommend this company.”

Helpful Report

Posted 6 years ago

“I bought a dakine heli back pack from urban surfer and absolutely loved it. Great price on the product and arrived swiftly as promised. Really impressed with everything.”

Helpful Report

Posted 6 years ago

“Great service, speedy delivery, any queries are answered promptly.”

Helpful Report

Posted 6 years ago

“it is such a great product you feel cofortable and good i recomended 100 percent”

Helpful Report

Posted 6 years ago

“My order arrived very fast with great packaging. Very impressed.”

Helpful Report

Posted 6 years ago

“Ordered a converse bag, shoulder strap not long enough so the bag hangs too tight. I have to pay for the return postage so won't be using Urban surfer website again. Return process much more difficult than Amazon, website says RMA but no indication of what an RMA is.”

Helpful Report

Posted 6 years ago

Urban Surfer is rated 4.7 based on 982 reviews