Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 977 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“Yeah sound as”

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Posted 3 years ago

“Very good shopping experience, quick delivery and good value. Purchase was received quickly and I'm very pleased.”

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Posted 3 years ago

“Good evening!Could you update me about my tracking number , please?!I think shipping has not been done as I did not received any update and did not received my products yet !Thank you so much”

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Posted 3 years ago

“Ordered my New Era cap on the 21st of May and still didn’t receive it. I am not sure if I should receive email that order has been dispatched, a bit worrying that I didn’t receive any update on my order. Just received email to write review. Sounds like maybe it was lost in transit. So I really reviewing my “not receiving item” experience and not actually the item ordered. I hope eventually I will receive it or at least some update. Regards. K”

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Posted 3 years ago

“DPD actually lost the parcel but urban surfer were great throughout and offered to refund me straight away”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“i have been asked to write a review without even receiving the good ! Not a great start so far 3-5 day delivery has been 11 days”

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Posted 3 years ago

“These are awesome sunglasses, I'm gona get another pair.”

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Posted 3 years ago

“Havanas as ordered were delivered promptly, very satisfied with the service”

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Posted 3 years ago

“Love my sunnies, great service!”

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Posted 3 years ago

“My first review was only 2 star, because they send me a wrong size of flipflop but they dealt with it, professionally and immediately. They admit that its their fault and apologizied. Really please with customer service. I would recommend it to my friends and I would order in this site again❤️❤️”

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Posted 4 years ago

“Amazing!! Super quick service - very happy!!! Thank you”

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Posted 4 years ago

“Quick service, I had a wuery with my purchase which was dealt with very quickly by Dannii incustomer services.”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“Wide range of products, all at really competitive prices. Delivery was earlier than expected. Very good company to deal with. I'll most certainly use Urban Surfer again.”

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Posted 4 years ago

“Product arrived as specified and super fast”

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Posted 4 years ago

“Excellent customer service, there was an issue with my purchase and a replacement was sent so quickly that it had to be redelivered (when does that ever happen?!). First time purchase and really impressed with the service.”

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Posted 4 years ago

“Great customer service through facebook when I struggled on website. Prompt delivery good product good value”

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Posted 4 years ago

“Great product was very impressed with the quality”

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Posted 4 years ago

“Fast, efficient service - well done.”

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Posted 4 years ago

Urban Surfer is rated 4.7 based on 977 reviews