Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.85

4.9 Rating 876 Reviews

97 %

of reviewers recommend Urban Rider

4.9

Based on 876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality cap very pleased delivery was a bit of a nightmare as dpd wouldn't leave it and never left a note.”

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Posted 4 months ago

“Excellent service. Very helpful over phone too.”

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Posted 4 months ago

“Excellent customer service and easy exchange. I would highly recommend Urban Rider. They give a degree of confidence when spending on expensive items which is reassuring when making online purchases.”

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Posted 4 months ago

“Excellent service both online and in-person. Placed a couple of large orders and items that didn't quite fit properly were refunded promptly and professionally. Would highly recommend.”

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Posted 4 months ago

“Superb products. Very informative when item is on its way through delivery company. But was a day late. The jacket 🧥 was exactly what I was looking for and the company was referred to by my cousin. I will be probably browsing though the website again shortly for more!”

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Posted 4 months ago

“Excellent customer service. Not so good price matching - but the people you deal with are great”

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Posted 4 months ago

“Good selection of quality kit, good prices, and quick delivery. I've purchased from Urban rider a number of times now (both from their website, and from their ebay store), and each time has been a positive experience. Would definitely recommend, and will be shoping there again.”

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Posted 4 months ago

“Great folk to deal with. Fast delivery and a great product.”

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Posted 4 months ago

“Excellent service coupled with superb products. Very happy!”

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Posted 4 months ago

“Item turned up within the quoted. Got delivery details from the courier the day before with options to change delivery details like change date or leave elsewhere etc.”

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Posted 4 months ago

“Best quality bike chain and padlock, cheapest on the internet , fast delivery via DHL , highly recommended .”

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Posted 4 months ago

“Great product”

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Posted 4 months ago

“Excellent online retailer. Good service and excellent products. My Roeg helmet is very good.”

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Posted 4 months ago

“Fast and easy purchase, Delivery on time plus a £9 saving on High street price . Happy customer 🏁🤩”

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Posted 4 months ago

“Amazing team.”

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Posted 4 months ago

“Great prices and kept fully informed of the order progress via email. Could not have asked for any better service”

Urban Rider 5 star review on 7th October 2025

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Posted 4 months ago

“Very good quality”

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Posted 4 months ago

“Great shop & great service. Would definitely buy from urban rider again.”

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Posted 4 months ago

“Urban rider have been great on this occasion the cost saving on my new bike cover was great compared to most other vendors. I have the Oxford pro stretch cover for three years after trying other cheap ones that only last for about 18 month before the sun take's it's toll and it ripes, the only reason I needed to replace it is due to some tw##, inconsiderate person stole the cover off my bike.”

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Posted 4 months ago

“UR are exceptionally good and their range of quality products is 2nd to none. Top quality items, good prices, quick delivery and simple returns policy - 10/10”

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Posted 4 months ago

Urban Rider is rated 4.9 based on 876 reviews