Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.86

4.9 Rating 1,117 Reviews

97 %

of reviewers recommend Urban Rider

4.9

Based on 1,117 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the pando moto base layer pants. I love some so comfortable. Thank you Urban rider. Very quick international shipping!”

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Posted 4 months ago

“Great lock.”

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Posted 4 months ago

“My experience with Urban Rider proved them trustworthy and with a 100 percent dedication towards the quality of the product before shipping out”

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Posted 4 months ago

“Awesome quick delivery!”

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Posted 4 months ago

“Great service and prompt delivery. Very happy with Urban Rider.”

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Posted 4 months ago

““Great service, but needs better shipping communication" This would be 5 stars, but the shipping communication needs improvement. If you order two or more items, they often ship them in separate batches based on stock. While I don't mind getting items separately, they never inform you that the order was only "partially sent." It causes unnecessary worry and frustration when you open a package expecting your full order, only to find items missing without any explanation. This had happened to me twice. Better notifications would make this a 5-star experience!”

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Posted 4 months ago

“Fantastic product and great service and price 👍”

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Posted 4 months ago

“Super fast delivery will definitely order from Urban Rider”

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Posted 4 months ago

“This is the second time I've bought from Urban Rider, always good value and a great service. As good as it gets, highly recommend!!”

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Posted 4 months ago

“Lovely shop in fulham”

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Posted 4 months ago

“Ordered a biltwell crash helmet from Urban Rider, excellent price and was kept up to date with the delivery very happy with the service and will definitely order from these again!”

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Posted 4 months ago

“Bought my son a helmet for 30th birthday. It was NOT clear on website that visor was not included. I then e mailed to check exactly which visor to buy (could not get any answer on the phone) and bought the one you sent me the link to. He says it’s the wrong one! Another £40 and I’m not impressed”

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Posted 4 months ago

Hi Sue, Thank you for your review and we are very sorry to hear this. We have reviewed the email chain and you are correct, a wrong link has been provided - we deeply apologisze for the inconvencie caused. Our team has reached out to get this sorted for you via email. Kind regards, Urban Rider Team

Posted 4 months ago

“Urban rider were fantastic. I ordered a DMD helmet but when they discovered they no longer had my size I received a full refund instantly. I am renewing my order now with a alternative. Such attention is rare these days and I highly recommend.”

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Posted 4 months ago

“Works well with Ethen Scrambler goggles”

Urban Rider 5 star review on 29th May 2026

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Posted 4 months ago

“Moto goggles and helmet peak arrived right on time and in great shape. Haven't had a chance to use them yet, but looking forward to testing them soon. 5 stars for Urban Rider, as usual!”

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Posted 4 months ago

“Always pleased with my purchases”

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Posted 4 months ago

“Very good communication when there was a delay on my order (not their fault, postage strike). Once they received the gloves, they sent them next day delivery. Very good service”

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Posted 4 months ago

“Absolutely loved the quality and fit of the riding gear! The materials feel premium, very comfortable even on long rides, and the protection gives real confidence on the road. Shipping was fast and everything arrived exactly as described. Great customer service and excellent attention to detail. Highly recommended for anyone looking for reliable motorcycle safety gear! 🏍️🔥”

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Posted 4 months ago

“Excellent all round”

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Posted 4 months ago

“i have been using urban rider for to purchase all my riding gear since i got my license”

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Posted 4 months ago

Urban Rider is rated 4.9 based on 1,117 reviews