Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.86

4.9 Rating 1,065 Reviews

97 %

of reviewers recommend Urban Rider

4.9

Based on 1,065 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought my son a helmet for 30th birthday. It was NOT clear on website that visor was not included. I then e mailed to check exactly which visor to buy (could not get any answer on the phone) and bought the one you sent me the link to. He says it’s the wrong one! Another £40 and I’m not impressed”

Helpful Report

Posted 2 months ago

Hi Sue, Thank you for your review and we are very sorry to hear this. We have reviewed the email chain and you are correct, a wrong link has been provided - we deeply apologisze for the inconvencie caused. Our team has reached out to get this sorted for you via email. Kind regards, Urban Rider Team

Posted 2 months ago

“I placed an order 10 days before I had to travel even opting for the next day delivery fee, only to get half of the order 5 days later and eventually having to cancel the rest of the order due to delivery delays for after my departure date. To add insult to injury, the first part of the delivery (helmet visors) is useless with the second part (the helmet).”

Helpful Report

Posted 8 months ago

Hi Trevallyn, Thank you for taking the time to leave your feedback. We’re very sorry to hear about your recent experience, and we sincerely apologise for the delays and inconvenience caused. We understand how frustrating it must have been, especially with your travel deadline and the reliance on both items arriving together. Delivery timeframes are based on information provided by our suppliers, and on this occasion the delays fell short of the service we aim to provide. Please accept our deepest apologies for this. If you would like to return the visors, please get in touch with our customer service team and we will be more than happy to assist you with the process.

Posted 8 months ago

“I don't got item.”

Helpful Report

Posted 9 months ago

Hi Jonas, we can see that DHL has conatced you for further delivry instructions on the 10th of November via email due to incomplete delivery address that was provided. Please get back to them or email us at info@urbanrider.co.uk so we can assit as we don't have any correspodonces from you on the matter. Kind regards, Urban Rider Team

Posted 9 months ago

“I ordered a helmet, visor and goggles. I was given separate delivery dates over the next 2 weeks for each item, the first one in a week. Great I thought. 2 weeks later I haven't received any of the items and have now been told that the goggles won't be available for at least 3 months!! When I use their system to track the items, I am informed that they are still being processed, not even yet sent out after 2 weeks. Just not good enough when other suppliers, like Motolegends, can supply within 2 days what they have offered for sale. How can you offer something for sale which you can't then deliver? Not good enough! Don't trust these guys.”

Helpful Report

Posted 1 year ago

“I initially ordered a small matte black Shoei helmet from the store. It was too small and I returned it (for $86). I requested a medium on the return form and emailed the company asking for a medium to m be sent. They sent me another small. After requesting label I again requested a medium to be sent (with the word medium in bold print). Anyway after 4 emails requesting a medium to be sent I received a refund. When I asked why, I was informed it was MY fault since I didn't request a medium on the form of the small they sent in error. Spend your hard earned money somewhere customer satisfaction is a priority.”

Helpful Report

Posted 3 years ago

“Said to buy size down for boots, nonsense. Now waiting into my second week for a size change but package has gone missing. They won't take any responsibility. And the don't pick up the phone ever, wet wipes”

Helpful Report

Posted 4 years ago

“Appalling customer service. They don't answer emails, and have an automated voicemail that tells you they can't be bothered to speak to you, so email them for a rapid response. Nearly two weeks and still no response regarding my return. Don't touch these muppets with a barge-pole.”

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Posted 5 years ago

“Their returns/replacement customer service is abysmal, poor communication & now over 2 weeks so far for a replacement helmet, I will not be a repeat customer.”

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Posted 5 years ago

“My helmet is too big and now I can't get a refund because I don't have the box :( Even though I never used it and it was tags and everything on.”

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Posted 9 years ago

“Total rubbish - I returned it”

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Posted 9 years ago

“I returned a item for refund and it was sent back to me as if I had ordered it again. I've now had to pay for postage twice to return it”

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Posted 11 years ago

Urban Rider is rated 4.9 based on 1,065 reviews