Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.85

4.9 Rating 730 Reviews

98 %

of reviewers recommend Urban Rider

4.9

Based on 730 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Urban Rider 5 star review on 1st September 2025

Ian O

Urban Rider 5 star review on 19th May 2022

Teresa M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a helmet, visor and goggles. I was given separate delivery dates over the next 2 weeks for each item, the first one in a week. Great I thought. 2 weeks later I haven't received any of the items and have now been told that the goggles won't be available for at least 3 months!! When I use their system to track the items, I am informed that they are still being processed, not even yet sent out after 2 weeks. Just not good enough when other suppliers, like Motolegends, can supply within 2 days what they have offered for sale. How can you offer something for sale which you can't then deliver? Not good enough! Don't trust these guys.”

Helpful Report

Posted 3 months ago

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Posted 5 months ago

“Urban rider do not appear to have enough staff to man their telephone service,it cuts out early and no one picks up. This comment added after six attempts to speak to someone. I have sent an email containing details of my complaint, but do not expect a speedy response if their phone service is anything to go by. I have been chasing this problem since Christmas?”

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Posted 7 months ago

“I initially ordered a small matte black Shoei helmet from the store. It was too small and I returned it (for $86). I requested a medium on the return form and emailed the company asking for a medium to m be sent. They sent me another small. After requesting label I again requested a medium to be sent (with the word medium in bold print). Anyway after 4 emails requesting a medium to be sent I received a refund. When I asked why, I was informed it was MY fault since I didn't request a medium on the form of the small they sent in error. Spend your hard earned money somewhere customer satisfaction is a priority.”

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Posted 2 years ago

“I was worried that I ordered the wrong size John Doe Taylor pants. I couldn’t place a call as t mobile could not connect. The folks at Urban Rider stopped my order, explained to me how to get a proper fit and my perfectly fitting jeans got to me only two days after I adjusted my order. I feel the folks I dealt with were exceptionally nice and helpful. I would order from Urban Rider again without hesitation.”

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Posted 3 years ago

“Wow fantastic service i ordered a merlin jacket on Tuesday was told it would arrive on the monday it came on the Thursday fits perfect just what i ordered the service is great will be ordering from them again with out doubt thank you”

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Posted 3 years ago

“Said to buy size down for boots, nonsense. Now waiting into my second week for a size change but package has gone missing. They won't take any responsibility. And the don't pick up the phone ever, wet wipes”

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Posted 3 years ago

“Excellent customer service. Had a problem with my boots the team at urban rider where quick to react, contacted the manufacturer who wouldn't help, but the team at urban rider advised options and helped with costs for repairs.”

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Posted 3 years ago

“Appalling customer service. They don't answer emails, and have an automated voicemail that tells you they can't be bothered to speak to you, so email them for a rapid response. Nearly two weeks and still no response regarding my return. Don't touch these muppets with a barge-pole.”

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Posted 4 years ago

“Their returns/replacement customer service is abysmal, poor communication & now over 2 weeks so far for a replacement helmet, I will not be a repeat customer.”

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Posted 4 years ago

“Urban rider is hands down one of the best moto retailers in the WORLD. I I rder several times a year to Canada and it always arrives without any issues with great file very times. Returns and exchanges are hassle free. Amazing client care and service. They truly help out no matter what the circumstance and use clear rationale. Recently, I had an issue with defective shoes and they were returned right away.”

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Posted 4 years ago

“Emailed customer service about availability of a particular Merlin motorcycle jacket and got an email response the next day. Ordered the jacket on Friday at a great price, received an email from the London store with the tracking number on Tuesday, and I received the jacket on via FedEx on Thursday in Los Angeles. A+ quality, price, inexpensive international shipping, and customer service.”

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Posted 4 years ago

“I ordered a scooter apron for my 07 Burgman and had it in my hands and on my scooter in 5 days. That’s really amazing for an overseas order. Though I realize URUK doesn’t manufacture the Termoscud product line, the quality and finish of the product are in line with customer service of UR. Hats off to everyone there.”

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Posted 4 years ago

“Top quality nice people fast delivery I think 2 days every time and as far as my experience with urban rider the cheapest aswell I bought a bell open faced helmet it came double boxed for extra protection and I love it but then I spotted the bell bullitt command and had to have it once again it came double boxed and within 2 days So today I have just ordered a pair of goldtop bobber short gloves and a bubble visor 🤣 happy days”

Helpful Report

Posted 4 years ago

“I’ve bought quite a few items recently from urban rider as I’ve got back into riding after having a break for a number of years, I found their website is easy to navigate and they have a great choice of brands and products all of which you can earn loyalty points on and redeem against future purchases. I ordered an incorrect item a few weeks ago (I ordered a sweatshirt but wanted a hoodie - totally my mistake) so I emailed urban rider and explained to them that I’d ordered the wrong item and could I return it and pay the extra for the hoodie version, they were really helpful and couldn’t do enough for me. They arranged the collection of the sweatshirt and also delivered the hoodie with no issues whatsoever. It was great customer service from start to finish and good communication through the whole process so I knew exactly what was happening. WELL DONE!!”

Helpful Report

Posted 5 years ago

“I've ordered multiple items from them. However, the email response team, individuals are shocking. Blunt, rude and not helpful. Other work colleagues have also had similar experiences in the same area. Just condescending overall. Still not been able to return a visor that I was misinformed on. So I'm stuck with that and can't do anything with it. When deliveries questions are put to them they also have complete lack of interest and just pass the blame. It's a shame.”

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Posted 5 years ago

“Hi, I'm writing this review to thank Urban Rider for my recent purchase of the following jacket RSD HEFE TEXTILE JACKET - BLACK (XL) : https://www.urbanrider.co.uk/rsd-hefe-textile-jacket-black.html. When I first received the package and opened it, I felt like the jacket is a little bit small ( I'm a 1,80 cm tall guy and have 96 kgs) but when I tried it on me, I felt like this jacket was perfectly made for me so, buy with confidence from this seller. I cannot describe how perfectly fits this jacket on me and the materials used to design this jacket are awesome!!!! Thank you Urban Rider!!!!!”

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Posted 5 years ago

“Bought a helmet in store, guys were very helpful and pricing was good. Excellent service all round.”

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Posted 5 years ago

“This retailer has a fantastic range of products that are hard to find elsewhere in the UK. There returns policy and general service is great and delivery/returns are quick and hassle free.”

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Posted 6 years ago

“New to riding I was properly impressed with the knowledge and advice that the staff in store gave me. The shop is nirvana for the enthusiast with style but has loads of substance too! Great range of products. Bought a Biltwell Gringo (copper) for my new scooter and love it!. Thanks guys, looking forward to visiting again soon.”

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Posted 6 years ago

Urban Rider is rated 4.9 based on 730 reviews