Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.86

4.9 Rating 983 Reviews

98 %

of reviewers recommend Urban Rider

4.9

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Moto goggles and helmet peak arrived right on time and in great shape. Haven't had a chance to use them yet, but looking forward to testing them soon. 5 stars for Urban Rider, as usual!”

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Posted 4 hours ago

“Always pleased with my purchases”

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Posted 12 hours ago

“Very good communication when there was a delay on my order (not their fault, postage strike). Once they received the gloves, they sent them next day delivery. Very good service”

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Posted 1 day ago

“Absolutely loved the quality and fit of the riding gear! The materials feel premium, very comfortable even on long rides, and the protection gives real confidence on the road. Shipping was fast and everything arrived exactly as described. Great customer service and excellent attention to detail. Highly recommended for anyone looking for reliable motorcycle safety gear! 🏍️🔥”

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Posted 1 day ago

“Excellent all round”

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Posted 1 day ago

“i have been using urban rider for to purchase all my riding gear since i got my license”

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Posted 2 days ago

“Great company, fast response and shipping, great products and service.”

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Posted 3 days ago

“Website is very slick and easy to navigate. Detailed product descriptions and technical information. Massive range of quality brands and stock. Video reviews are very helpful as are the sizing charts. Fast delivery when items are in stock, simple and efficient returns and refund process. My goto online motorcycle outfitters for hassle free online shopping.”

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Posted 4 days ago

“Urban Rider is always the first place I come to when I need something for my bike. Great shop and excellent customer service.”

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Posted 5 days ago

“Urban Rider, great selection of kit, competative prices compared to market and the reviews on clothing and equipment make buying a pleasure. Delivery of orders is fantastic and you can track where they are in the system. I would thoroughly recommend Urban Rider to anyone.”

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Posted 5 days ago

“Great pair of riding jeans, very comfortable. Perfect for warm weather riding and look great on and off the bike. Brilliant service from UR”

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Posted 5 days ago

“Great service as normall. Informative website. Speedy delivery, well packed. Thank you.”

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Posted 6 days ago

“Good quolity product, I loved it apart from one small flop, which is the weird zipper that comes with the pointy head of the zip (I dont know what is it called in English) on the left hand side, so it means the zip is for the lefthanders so for 12% of the whole glob's population and this was with every Jacket I bought of this Brand (Montana, Detroit also), So after good 2 min standing in front of the mirror trying to zip your jacket up, you will say 'I can't do this anymore' and you will go out with unzipped jacket, but despite this little trouble, I still gave all these jackets 5 stars as they are the ones with good quolity materials and well tailored. I hope this helps.”

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Posted 6 days ago

“Amazing product, fits perfectly. Shipping was really quick and no fuss service. Thanks!”

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Posted 6 days ago

“I ordered, they packed and sent it to me. Just what you would want from purchasing something online. Thank you”

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Posted 1 week ago

“Great shop with an even greater selection. Would definitely use again.”

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Posted 1 week ago

“Bought these as a birthday present for my husband. Great pair of gloves for rides when it’s a bit cooler, great quality and a fabulous retro look to go with his Triumph :)”

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Posted 1 week ago

“I've bought items from Urban Rider before and never had a problem. This time, however, has been pretty terrible. It started with the wrong item being delivered. I know this can happen and is not worth getting uptight about, providing it gets put right in a sensible timeframe. It wasn't and still hasn't been over a week later. I could go on and explain the whole experience but that's just boring. Everyone has been very polite but I'm afraid it just isn't good enough in this day and age and particularly when compared with the service standard of some of the competition. I would have given "very poor" if it wasn't for the politeness of the customer service people, and if I was mean spirited! I'm assuming company policy may need some tweaking in situations like this.”

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Posted 1 week ago

Hi Guy, Thank you for your feedback, and we’re sorry to hear that this experience did not meet expectations. Unfortunately, mistakes can happen from time to time, and while our team did their best to assist and offer alternative solutions during the process, we appreciate that the overall experience was still frustrating. We’re pleased that we were ultimately able to arrange delivery of the correct item. We do appreciate your patience throughout and your comments. Kind regards, Urban Rider Team.

Posted 1 week ago

“Urban Rider is my go to for all motorcycle gear, their website is user friendly, I love the videos explaining the products and delivery is very fast. I can highly recommend Urban Rider!”

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Posted 1 week ago

“Great customer service and quick postage.”

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Posted 2 weeks ago

Urban Rider is rated 4.9 based on 983 reviews