Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.86

4.9 Rating 1,037 Reviews

98 %

of reviewers recommend Urban Rider

4.9

Based on 1,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service and communications are excellent. Products and brands are all very high quality and feel like they have been carefully selected. The whole buying and ordering process is brilliant. I will always buy my bike gear from these guys.”

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Posted 4 months ago

“excellent service”

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Posted 4 months ago

“First time using them today doing DAS in some very heavy rain for a couple of hours. Comfortable, and easy to put on even over boots if necessary, but sadly they didn’t hold up to behind waterproof and I got damp around the bum and crotch area as is the case with many waterproof over trousers I have heard. Have to say, I’m a bit disappointed as it was only their first use.”

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Posted 4 months ago

“Incredible range of products, very helpful information and advice on products and excellent customer service. Top quality at a fair price. Love the Merlin Perton 2 jacket - great design and specification - perfect fit and feels fab!”

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Posted 4 months ago

“I excellent service and products. Competitive pricing and fast delivery. A definite recommend!”

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Posted 4 months ago

“Great store and website with lots of brands to choose from. Best company to use for all your riding needs!”

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Posted 4 months ago

“Dear Urban Rider Team, I am writing to formally raise a complaint regarding my recent orders. Within the past month, I have placed two separate orders with you and on both occasions I paid extra for “Next Working Day Delivery.” • On the first order, the parcel arrived only on the fifth day. • On the second order, placed on Tuesday 10th February, I again paid for next working day delivery. However, as of today (16th February), I have still not received the item. What makes this more frustrating is that I have now received an email asking me to leave feedback for an order that has not yet even arrived. I specifically paid for an expedited service twice, and on both occasions that service has not been provided. This is unacceptable. I would like: An immediate update on the status of my current order. I have been a genuine customer, but this experience has significantly reduced my confidence in your delivery service. I look forward to your prompt response. Kind regards, Janos Horvath”

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Posted 4 months ago

Dear Janos, Thank you for taking the time to share your feedback, and we’re sorry to hear about your frustration. We have checked our inbox and cannot see any previous correspondence from you raising these issues. To allow us to investigate properly and assist you as quickly as possible, please email us directly at info@urbanrider.co.uk, making sure to include both order numbers in your message. Our customer service team will then be able to look into this in detail and provide you with an update. For clarity, estimated delivery times (ETAs) are shown on the product page, during checkout, and in the order confirmation email. Next Working Day Delivery refers to delivery from the point of dispatch, as outlined in our delivery information. On occasion, we do experience delays from suppliers, but we do our best to keep customers informed if this happens. We also recommend checking your spam or junk folder, as update emails can sometimes be filtered there, particularly if an order is delayed. Once you contact us directly, we’ll be more than happy to help resolve this for you. Kind regards, Urban Rider Customer Support Team

Posted 4 months ago

“Amazing service from Urban Rider as always. They really do a great job in their in-depth reviews and particularly sizing and fit to help you get the order right first time.”

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Posted 4 months ago

“First time ordering from UrbanRider. Shipping to Canada was fast and resonably priced. Very good service, I had a question about the jacket I ordered upon recieving it, Izabela and Sonia replied quickly and were very helpful. Will order from UrbanRider again. Also, shout out to all the folks on the youtube chanel, great videos and the reason I found UrbanRider in the first place.”

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Posted 5 months ago

“Quality product at a good price, delivered quckly with sizing true to guide. Very pleased with the shirt, my wife didn't realise it was a motorbike shirt thinking it looked more casual like.”

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Posted 5 months ago

“Amazing store!”

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Posted 5 months ago

“Where do you start? Ever since they opened, they have always been at the front of cutting edge products. Always seem to have that something extra in that you never knew you needed. Great shop.”

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Posted 5 months ago

“Excellent service and range of product.”

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Posted 5 months ago

“Quick secure delivery. Very useful product video on Bowtex clothing. Very pleased with pants purchased.”

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Posted 5 months ago

“Super nice selection of helmets and gear in store with even more options available on the website. The most difficult part for me was choosing from the stellar variety and the rest was smooth sailing.”

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Posted 5 months ago

“Great prices, free delivery and free returns is a bonus, and the reviews on each product help to make an informed decision. Will use again!”

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Posted 5 months ago

“All ok thanks”

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Posted 5 months ago

“Great service, I recommend using the web shop on your PC and not phone as I couldn’t get my order through on my IPhone. I checked my chest size and ordered the recommended size for my Belstaf Crosby jacket and it fits perfect.”

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Posted 5 months ago

“Very helpful, friendly and knowledgeable thanks very much”

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Posted 5 months ago

“Quick delivery”

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Posted 5 months ago

Urban Rider is rated 4.9 based on 1,037 reviews