Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.86

4.9 Rating 1,065 Reviews

97 %

of reviewers recommend Urban Rider

4.9

Based on 1,065 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 4 days ago

“Bought the Bycity roadster helmet. Great looking and nice fitting helmet. Only quibble is the two buckles for chin strap are the wrong way round. The one with the red loop of material to pull to loosen strap is at the back of the two. I’m pretty sure it should be at the front. Annoying, I should have contacted urban riders straining away but have only realised a week later.”

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Posted 2 weeks ago

“Although, it is my favourite motorcycle gear store in London. My recent purchase slightly put me off ordering from them again. I ordered a helmet and visor from the store considering I visited the store multiple times before and wanted to support the store and not website. However, after I placed my order, I have received no communication regarding the status of my order, no tracking details, no eta, etc. Wish there was some way to know when my order would be delivered, or whether it would be delivered to the correct address or not.”

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Posted 3 months ago

Thank you for your review and for your continued support, we truly appreciate it. We’re sorry to hear that you felt uncertain about your order status. However, we can confirm that all order details, including confirmation and estimated delivery timeframe, were provided at the time of purchase in-store. We can also see that you were in touch with our team directly, and our customer service team assisted with your query. We always aim to ensure our customers have clear and accurate information regarding their orders. All the best. Urban Rider Team

Posted 3 months ago

“First time using them today doing DAS in some very heavy rain for a couple of hours. Comfortable, and easy to put on even over boots if necessary, but sadly they didn’t hold up to behind waterproof and I got damp around the bum and crotch area as is the case with many waterproof over trousers I have heard. Have to say, I’m a bit disappointed as it was only their first use.”

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Posted 5 months ago

“Dear Urban Rider Team, I am writing to formally raise a complaint regarding my recent orders. Within the past month, I have placed two separate orders with you and on both occasions I paid extra for “Next Working Day Delivery.” • On the first order, the parcel arrived only on the fifth day. • On the second order, placed on Tuesday 10th February, I again paid for next working day delivery. However, as of today (16th February), I have still not received the item. What makes this more frustrating is that I have now received an email asking me to leave feedback for an order that has not yet even arrived. I specifically paid for an expedited service twice, and on both occasions that service has not been provided. This is unacceptable. I would like: An immediate update on the status of my current order. I have been a genuine customer, but this experience has significantly reduced my confidence in your delivery service. I look forward to your prompt response. Kind regards, Janos Horvath”

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Posted 5 months ago

Dear Janos, Thank you for taking the time to share your feedback, and we’re sorry to hear about your frustration. We have checked our inbox and cannot see any previous correspondence from you raising these issues. To allow us to investigate properly and assist you as quickly as possible, please email us directly at info@urbanrider.co.uk, making sure to include both order numbers in your message. Our customer service team will then be able to look into this in detail and provide you with an update. For clarity, estimated delivery times (ETAs) are shown on the product page, during checkout, and in the order confirmation email. Next Working Day Delivery refers to delivery from the point of dispatch, as outlined in our delivery information. On occasion, we do experience delays from suppliers, but we do our best to keep customers informed if this happens. We also recommend checking your spam or junk folder, as update emails can sometimes be filtered there, particularly if an order is delayed. Once you contact us directly, we’ll be more than happy to help resolve this for you. Kind regards, Urban Rider Customer Support Team

Posted 5 months ago

“Product as described, delivery time was misleading. Item was clearly not in stock so had to wait 10 days for it arrive. Cheap enough, need to be clear on actual delivery times. It was a present so did not score many points for late arrival”

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Posted 7 months ago

“Urban rider do not appear to have enough staff to man their telephone service,it cuts out early and no one picks up. This comment added after six attempts to speak to someone. I have sent an email containing details of my complaint, but do not expect a speedy response if their phone service is anything to go by. I have been chasing this problem since Christmas?”

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Posted 1 year ago

“Easy order,product not in stock and don't really know when? can't give great feedback!”

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Posted 10 years ago

“Good service although I was disappointed that to return an item that was wrong size cost me Ù‡Â£15 to send it back it should be free returns, like other company's that's why I only give 3 *”

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Posted 10 years ago

“Heel strap broke on first wear (indoors). Have been promised an exchange. Disappointed with the shoe as the strap must be for decoration. Good customer service”

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Posted 10 years ago

“Posted the wrong item initially however after contacting to explain what had happened, Edward was extremely helpful and my original item arrived quickly.”

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Posted 10 years ago

“Easy to use web site for ordering, good range. Item delivered quickly. Disappointed with postage costs - Ù‡Â£4.99 for a light weight item that could have been posted via standard 2nd class mail.”

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Posted 12 years ago

Urban Rider is rated 4.9 based on 1,065 reviews