Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.86

4.9 Rating 1,053 Reviews

98 %

of reviewers recommend Urban Rider

4.9

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've bought items from Urban Rider before and never had a problem. This time, however, has been pretty terrible. It started with the wrong item being delivered. I know this can happen and is not worth getting uptight about, providing it gets put right in a sensible timeframe. It wasn't and still hasn't been over a week later. I could go on and explain the whole experience but that's just boring. Everyone has been very polite but I'm afraid it just isn't good enough in this day and age and particularly when compared with the service standard of some of the competition. I would have given "very poor" if it wasn't for the politeness of the customer service people, and if I was mean spirited! I'm assuming company policy may need some tweaking in situations like this.”

Helpful Report

Posted 2 months ago

Hi Guy, Thank you for your feedback, and we’re sorry to hear that this experience did not meet expectations. Unfortunately, mistakes can happen from time to time, and while our team did their best to assist and offer alternative solutions during the process, we appreciate that the overall experience was still frustrating. We’re pleased that we were ultimately able to arrange delivery of the correct item. We do appreciate your patience throughout and your comments. Kind regards, Urban Rider Team.

Posted 2 months ago

“I've ordered multiple items from them. However, the email response team, individuals are shocking. Blunt, rude and not helpful. Other work colleagues have also had similar experiences in the same area. Just condescending overall. Still not been able to return a visor that I was misinformed on. So I'm stuck with that and can't do anything with it. When deliveries questions are put to them they also have complete lack of interest and just pass the blame. It's a shame.”

Helpful Report

Posted 6 years ago

“Had to wait and age for Hedon to send stock to Urban Rider but when the stock was there it was handled promptly. My advice check with Urban on stock/restocking times. Postage costs too rather expensive to Inverness.”

Helpful Report

Posted 10 years ago

“Total lack of communication on your part led to me cancelling half my order and placing it with another party”

Helpful Report

Posted 11 years ago

Urban Rider is rated 4.9 based on 1,053 reviews