Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.72

4.7 Rating 246 Reviews

93 %

of reviewers recommend Urban Cooling

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

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English

“Excellent job - been working well for a year now, life changing.”

Helpful Report

Posted 2 years ago

We're glad we could help Mark. Thanks for the five stars.

Posted 2 years ago

“The engineer was very professional, friendly, and thorough. The only issue was that we have had this Appt booked 3 or 4 times, it got cancelled again and again - often at short notice. As my wife and I had rearranged work commitments to be in the flat for the Appt, and I had to shift a large amount of stuff away from the condenser every time the Appt was set up these cancellations were really frustrating. So, poor organisation prior to the service, but the service itself was a positive experience”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience. It's great to hear that the service itself was a positive experience for you. However, we would like to sincerely apologise for the inconvenience and frustration caused by the repeated cancellations of the appointment. We understand that this disrupted your work commitments and required you to rearrange your schedule, as well as move your belongings repeatedly. Please know that this is not reflective of our usual standards. We value your time and trust in our services and are committed to improving our services and communication to provide a smoother and more reliable experience for customers. We take this feedback seriously and will investigate the reasons behind the multiple cancellations to ensure that such issues are addressed and that this is avoided for any of our customers in future. We appreciate your understanding and patience in this matter. Should you require any further assistance or have any other concerns, please don't hesitate to get in touch.

Posted 2 years ago

“We found Urban Cooling to very professional on both the installation and sevicing . The job was completed to high standards and the units provide excellent cooling which has been amazing during the summer months and in particular the heatwaves.”

Helpful Report

Posted 2 years ago

We're glad you were pleased with the installation and servicing. We hope you continue to enjoy the air conditioning system, especially during these hot summer months.

Posted 2 years ago

“I have had very good experience with urban cooling so far with a good work from their install team. I initially had an issue with one of the unit but they came back and fixed it and it all worked fine all 2022 summer. I am now due for 2nd year using the system and first service so I cannot comment yet on that part of things - will do when it happens. At the moment I have an appointment booked for this coming Monday, which I am looking forward to.”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to share your feedback regarding your experience with us. We're glad to hear that you had a positive experience with our installation team and that we were able to resolve the issue with one of the units. However, we understand that you have given us a 2 star rating. If any aspects of our service did not meet your expectations, please don't hesitate to get in touch, as we will try our best to resolve these issues. Thank you for choosing Urban Cooling, and we hope to have the opportunity to improve your experience and earn a higher rating from you in the future.

Posted 2 years ago

“5 stars for the cool air system as finally installed; it works very well, it is very good value for money, and the first annual service was done by a highly competent and thorough person. But the original installation wasn't well managed, so I can't honestly give 5 stars yet - the memory is still too fresh. There were a series of problems entirely caused by installation mistakes, and it took several visits over a month or so to get it right. I wish the installers had all been as good as the engineer who carried out the annual service.”

Helpful Report

Posted 2 years ago

We appreciate your positive feedback regarding the air conditioning system's performance, value for money, and the competence of the engineer who conducted your first annual service. We want to apologise for the issues you encountered during the original installation. We understand that these installation mistakes caused inconvenience and required multiple visits to resolve, which isn't reflective of the level of service we aim to provide. We take your feedback seriously and will address these concerns with our installation team to ensure that such issues are prevented in the future. Thank you for choosing Urban Cooling, and please don't hesitate to get in touch if you have any other questions or concerns.

Posted 2 years ago

“team was very professional, clean and tidy work, it was not the cheapest (on the pricey side) but got a good job done.”

Helpful Report

Posted 2 years ago

Thank you Ana, for taking the time to share your positive experience with us.

Posted 2 years ago

“Installation of air conditioning was good and it all works fine. The acoustic enclosure was not fitted correctly, despite me pointing it out several times. The contractors left it less than half finished thinking I wouldn’t notice so I had finish it myself.”

Helpful Report

Posted 2 years ago

We're sorry to hear about your issue with the acoustic enclosure installation. Your feedback is highly valued, and we'll look into the matter for improvements. Please send us further details or photos of the enclosure installation as this will significantly aid our investigation. Rest assured; we're committed to rectifying this issue and ensuring the enclosure is completed to your satisfaction. Apologies once again for any inconvenience caused.

Posted 2 years ago

“We asked Urban Cooling to install a water-cooled air con system in the master bedroom of our Victorian terrace which is in a conservation area so would have required planning permission (likely refused) for an alternative system. We live right under the Heathrow flight path so have 4.30am wake up calls if we open the bedroom window in summer, so this was the best option available to us. We opted for the cheapest option so the unit is quite large, because the condenser unit is in the unsound-proofed loft the vibration is pretty loud in the hallway, and our energy consumption has increased during summer months but we are so pleased we installed it! It cools the room brilliantly and gives relief during those 30+ days especially. The service we received from UC was excellent as well, from the initial visit, installation, follow up, and all the coordination and comms that go with it. Highly recommend!”

Helpful Report

Posted 2 years ago

That's great to hear, Emma! We're really glad you were satisfied with the service and are happy with your air conditioning system.

Posted 2 years ago

“As always with Urban Cooling, the experience is a complete joy. Friendly and professional staff, always kept informed and, best of all, everything the install and do just works perfectly. I recommend them to everyone”

Helpful Report

Posted 2 years ago

That's fantastic to hear, Dean. We're glad that you've had such a great experience with us.

Posted 2 years ago

“Good service with an innovative solution, however still needs some refinement in installation and day to day practice. Rising energy and water costs make it an expensive but ultimately necessary addition.”

Helpful Report

Posted 2 years ago

Thank you for sharing your review of the service. It's great to hear that you found the solution innovative and the service good. I would be extremely grateful if you could contact our office and elaborate on your point in the review where you stated, "However still needs some refinement in installation and day-to-day practice" We are always looking to refine our installation and processes, and your comments would be warmly welcomed. With regards to rising energy costs, I agree. Hopefully wholesale energy prices can come back down soon to elevate household expenses and budgets.

Posted 2 years ago

“It’s been an amazing journey, urban cooling has changed our lives!”

Helpful Report

Posted 2 years ago

We're glad we could have such a positive impact, Galit.

Posted 2 years ago

“Huge difference since aircon installed! Recommend!”

Helpful Report

Posted 3 years ago

Thanks for the review Mark!

Posted 2 years ago

“I recently had my air-con installed and I must say, it was an enjoyable experience from start to finish. Gary, the engineer, was prompt, professional, and knowledgeable. He was able to answer all my questions and address any concerns I had about the installation process. The installation itself was seamless and efficient. The team worked quickly and diligently to ensure that everything was installed properly and functioning as it should. They also took the time to explain the features and settings of the air-con unit, which was very helpful. Overall, I am extremely satisfied with my experience and would highly recommend Urban Cooling for anyone in need of a fully internal air-con unit. Their attention to detail, professionalism, and excellent customer service truly set them apart from the rest.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write us such a great review Terrence. We're glad you had such a positive experience at all stages of your Urban Cooling journey. I will make sure to pass the feedback on to Gary and the installers.

Posted 3 years ago

“Very smooth installation last year! The team were very professional, and knowledgeable as well. The air conditioners work a treat, and are very easy to use. Would recommend!”

Helpful Report

Posted 3 years ago

That's fantastic to hear Malek. We're glad that you've had such a positive experience with us.

Posted 3 years ago

“Very easy company to deal with answered all my questions. The installation went smoothly did everything they said they would and completed all making good after. The unit itself has been a godsend keeping my apartment cool in the hot months overall very satisfied with urban cooking.”

Helpful Report

Posted 3 years ago

We're really glad you were satisfied with our customer service and the installation experience Danny.

Posted 3 years ago

“We installed 2 units. Installation was smooth and quick. We had a leak from the condenser which they fixed promptly and efficiently and saved. This was a lifesaver in a very hot summer last year!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review Wanting!

Posted 3 years ago

“Professional and quick, we had a few issues with the unit and it was fixed. Had the unit now for 3 years with no problems.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review Fernanda! We're glad you're still enjoying the benefits of your air conditioning system.

Posted 3 years ago

“Excellent product and excellent service!”

Helpful Report

Posted 3 years ago

Thank you Sai.

Posted 3 years ago

“The servicing that was done last year only included a bit of superficies cleaning and I dont see how this will increase the life of the warranty. I expected it to include more work than just cleaning with a cloth.”

Helpful Report

Posted 3 years ago

We deeply regret not providing you with the level of service you deserved. We sincerely care about our clients, and we apologise for disappointing you. That engineer is no longer employed by Urban Cooling because we hold ourselves to a high standard of service and will not compromise on it. We looked over our records and noticed that we hadn't heard from you after the service, so we assumed everything was fine. We apologise for not following up with you sooner. To provide you peace of mind, we have created an updated/improved checklist for all of our engineers to ensure that we continue to provide you with outstanding service in the future.

Posted 3 years ago

Urban Cooling is rated 4.7 based on 246 reviews