UK Sign Shop Reviews

Name: UK Sign Shop
Rating: 4.78

4.8 Rating 18,663 Reviews

95 %

of reviewers recommend UK Sign Shop

4.8

Based on 18,663 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

08008021023

Location:

Unit N1, Tribune Drive, Sittingbourne
ME10 2PG

UK Sign Shop 5 star review on 18th April 2024

1695

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sign turned up snapped in half, very poor ,Evri at fault not U k signs who gave us full refund”

Helpful Report

Posted 1 year ago

Hi Trevor, I'm sorry to read this, your tracking advises your order is with the courier so will arrive in the next day or two, please do contact our customer services team if you require any further assistance. We hope you have a lovely day UKSS

Posted 1 year ago

“Still waiting for my purchase….”

Helpful Report

Posted 1 year ago

Hi Laura I do apologise you have not received your order as of yet. I can see our customer service team are currently in discussion with you and the couriers to pass along your information, and we will continue to investigate this further. Many thanks UK Sign Shop

Posted 1 year ago

“The sign I ordered was vastly overpriced. The quality was below expectations. The first order did not arrive , apparently damaged in transit . The replacement arrived speedily however. Customer service therefore good but the item ought to be a quarter of the price. I’m embarrassed to display it on my house.”

Helpful Report

Posted 1 year ago

Hi Ros Thank you for your review. We are sorry to hear you feel this way. Could you please contact our customer service team with your queries so we can see if there is anything we can help you with? Many thanks UK Sign Shop

Posted 1 year ago

“I still not got my sign and you are looking for a pat on the back can you tell me how I can get my nameplate looking like I will have to take legal action will u stop making a fool of me I am getting in touch with amazon to let them no the terrible service u are giving”

Helpful Report

Posted 1 year ago

Hi Daniel Thank you for your review. Unfortunately your order is showing to be on its way back to us. Could you please contact our customer care team - care@uksignshop.co.uk and we can investigate this for you. Many thanks UK Sign Shop

Posted 1 year ago

“Customer service was horrendous. Received a faulty sign (which UK Sign Shop refused to acknowledged) and the lady in the CS chat took 10mn on average to reply back. I persisted but by 16:30 she apologized and hang up as it was their closing time. Rude! Never again with this company.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave your review, I'm sorry that you did not have a positive experience with us, I have checked the chat system and can see that it appears that once you left the chat once the advisor had apologised, so it appears the chat was not concluded. Please do contact us again if we can assist you further with this. Kind regards UKSS

Posted 1 year ago

“Sign broke in corner, so threw away as hard to prove with slate it wasn’t a fault and couldn’t be bothered to have the argument. Sad though, gorgeous sign”

Helpful Report

Posted 1 year ago

Hi Rosie Thank you for your review. We are sorry to hear the sign had arrived damaged. We would always advise to send an image of the damage to care@uksignshop.co.uk and our customer care team would be happy to help with your query and find a resolution for you. Many thanks UK Sign Shop

Posted 1 year ago

“We ordered our house nameplate but still haven't got it because the delivery driver "hadn't been given our house name". Howzat for service.”

Helpful Report

Posted 1 year ago

Hi Julie Thank you for your review. We can see your order has not arrived due to the name of the property being missed from the delivery address at checkout when you placed the order. We have sent this over to the couriers to reattempt delivery and will be in touch once we hear back. We do not feel this is a fair representation of our service provided and are trying our best to rectify the fault. Many thanks, UK Sign Shop

Posted 1 year ago

“Ordered a wall plaque on the 24th August up until today 4th September we are still waiting for it to arrive when it does I will update my review.”

Helpful Report

Posted 1 year ago

Hi Pauline, Thank you for getting in touch, standard delivery takes 7-10 working days, I can see that your order is in transit and as your order is within the mentioned time frame for delivery, I would expect your order to arrive in the next day or two as there have been several carrier delays due to strikes and the bank holiday. Thank you for your custom and continued patience, if the order does not arrive by Friday, please do contact our customer services team at care@uksignshop.co.uk

Posted 1 year ago

“Good customer service. Very pleased with my sign”

Helpful Report

Posted 1 year ago

Hi Liz Thank you for your review. We can see our customer service team are in touch with you but have not heard back from yourself as of yet. If you could please email us back in regards to your query, we can continue to help further :) Many thanks UK Sign Shop

Posted 1 year ago

“Not yet received my order????”

Helpful Report

Posted 1 year ago

Hi Janet We can see your order was attempted for delivery twice, however was then returned to sender due to two unsuccessful deliveries. Our couriers are meant to attempt three times, so as a gesture of good will for the inconvenience, we have arranged a replacement for you as a matter of urgency. We do hope you like the order when it arrives. Many thanks UK Sign Shop

Posted 1 year ago

“I received a completely different name shape and sign thanwhat I ordered even the receipt had the right name on iit very disappointed as can’t speak to someone for days about it”

Helpful Report

Posted 1 year ago

Hi Katrina Thank you for your review. I am sorry to hear this. We can see our customer service team are currently in discussion with you and we are producing a new sign to be sent, as unfortunately two of our signs were mixed up in production. We do hope you like the replacement when it arrives. Many thanks UK Sign Shop

Posted 1 year ago

“It never arrived !”

Helpful Report

Posted 1 year ago

Hi Amanda Thank you for your review. We can see our customer service team had investigated this for you and the order has arrived within the time frame. We do hope you like the product. Many thanks UK Sign Shop

Posted 1 year ago

“It is almost one month now since I placed my original order and I still do not have the two house numbers which I wanted. First ones arrived but made incorrectly, replacement set never arrived. I am still waiting for the corrected order. Very dissapointed.”

Helpful Report

Posted 1 year ago

Hi Carol I am sorry to hear you are disappointed with the service received. We can see your original order had arrived damaged, so a replacement order was sent as a matter of urgency. From looking into this further, this was lost with the couriers. so we then arranged a further replacement which is currently with Royal Mail and will be with you very shortly. If you have any further queries, please do contact our customer care team and wed be happy to help. We do hope you like the sign once received. Many thanks UK Sign Shop

Posted 1 year ago

“Ordered a house sign on 4th August, chased the delivery when i was told it had left the company, not very helpful just said it was within timescale, had to query further that it doesn't take that long to come from kent to west Sussex, eventually told i didn't add a house number...no one in the village has one hence needing a house name plaque...eventually given tracking number, tracked today and it's going back to the sender, probably down to delivery but support has not been proactive”

Helpful Report

Posted 1 year ago

Hi Natalie Thank you for your review. From looking into your query, we can see our customer care team are in touch with you in regards to your order. The order was shipped within the time scale of standard delivery however upon ordering, the door name was missed which meant the delivery was unsuccessful and is now returning to us. As you did not want to wait the time frame for the return, as a gesture of goodwill, we have arranged for a replacement to be sent for you. Please do let us know when you have received the replacement. Many thanks UK Sign Shop

Posted 1 year ago

“I am still waiting on delivery so can't comment on it yet. Am I supposed to have received my order?”

Helpful Report

Posted 1 year ago

Hi Lesley Thank you for your review. I have looked into this and can see you are in contact with our customer care team and a replacement has been shipped due to the couriers being unsuccessful in delivering. I do apologise! We do hope you like the sign once it arrives. Many thanks UK Sign Shop

Posted 1 year ago

“When I have received my sign I will let you know. Apparently it left you on 29/7/22. I still have not received it.”

Helpful Report

Posted 1 year ago

Hi Virginia Thank you for your review. I have looked into this for you and can see our customer service team are currently in contact with you and is awaiting your response. If you could please contact us through there, we can help with your order. Many thanks UK Sign Shop

Posted 1 year ago

“The service was good, but unfortunately, the product finish was not great. The letters are not aligned / centered (see photo) and therefore looks a bit amateur. The letters align on the right-hand side, but not on the left.”

Helpful Report

Posted 1 year ago

Hi Christopher, Thank you for your review. I am sorry to hear you are not satisfied with the product received. I have looked into this and unfortunately, it appears we have no contact from you in regards to the order. If you could please contact our customer care team - care@uksignshop.co.uk, we can advise further on this for you. Many thanks UK Sign Shop

Posted 1 year ago

“Nine days and sign not delivered after confirmation email saying it was dispatched on the 22nd July. According to your chat line it’s stuck ?”

Helpful Report

Posted 1 year ago

Hi Robert Thank you for your review. We are sorry to hear you have not received your order as of yet. We can see our customer service team are currently investigating your order with the couriers and will keep you updated as soon as we can. Many thanks UK Sign Shop

Posted 1 year ago

“i would really love to review my purchase from you, but im still waiting to receive it your carriers dpd have not delivered it, they said it would be delivered on saturday between 14.00 and 15.00 i waited till 15.45 then had to go out when i returned the driver had left a card saying he hadf tried to deliver, i then got a message saying that they would try to deliver on sunday, im still waiting, the next message i got was saying they would deliver bt 22.00 on tuesday, im still waiting needless to say im far from impressed”

Helpful Report

Posted 1 year ago

Hi Gareth, I am sorry to hear you are not happy with the service of our couriers. Our customer service team have emailed you in regards to your order. If you could please respond from there, wed be happy to help with your query. Many thanks UK Sign Shop

Posted 1 year ago

“Chips on the slate and gold not filled in properly. Told them and sent photos. They said its on the terms and conditions so couldn't do anything. Only got £4 back. Not happy Should have gone elsewhere”

Helpful Report

Posted 1 year ago

Hi Bethany Thank you for your review. From looking into your emails with our customer care team, we can see the initial email showed a small piece of pyrite which is a completely natural element within the slate as stated on our website. You were offered a 10% refund as a gesture of goodwill which was immediately accepted. Our company has not been informed of any paint infill issues or other problems with the sign, as this would have been a separate issue and would have been looked into further if so. If youd like to contact our customer care team in regards to the paint problem, and the quality of the sign, please feel free to contact us. Many thanks UK Sign Shop

Posted 1 year ago

UK Sign Shop is rated 4.8 based on 18,663 reviews