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UK Sign Shop Reviews

4.8 Rating 18,663 Reviews

95 %

of reviewers recommend UK Sign Shop

Company Reviews

Product Reviews

4.8

Based on 18,663 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

08008021023

Location:

Unit N1, Tribune Drive, Sittingbourne
ME10 2PG

UK Sign Shop 5 star review on 18th April 2024

UK Sign Shop 5 star review on 12th April 2024

UK Sign Shop 5 star review on 10th April 2024

UK Sign Shop 5 star review on 9th April 2024

UK Sign Shop 5 star review on 9th April 2024

UK Sign Shop 5 star review on 9th April 2024

UK Sign Shop 5 star review on 9th April 2024

1695

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my sign yet tried getting in touch with the delivery not returning my emails”

Posted 1 year ago

Thank you for your review. We are sorry to hear you are unhappy with the courier service, unfortunately due to the black friday backlog and busy christmas period, our orders are taking slightly longer than the anticipated time frame. Please contact our customer service team and wed be happy to advise further on your order. We appreciate your feedback. Many thanks UK Sign Shop

Posted 1 year ago

“I am very disappointed in the end result. Very poor quality and not as photo.”

Posted 1 year ago

Hi Wendy I am sorry you feel this way. For any problems, please email our customer care team and wed be happy to help you further, Many thanks UK Sign Shop

Posted 1 year ago

“I’ve not received this”

Posted 1 year ago

Thank you for your review. We are sorry to hear you are unhappy with the courier service, unfortunately due to the black friday backlog and busy christmas period, our orders are taking slightly longer than the anticipated time frame. Please contact our customer service team and wed be happy to advise further on your order. We appreciate your feedback. Many thanks UK Sign Shop

Posted 1 year ago

“I would love to write a review of my house sign but unfortunately it has not been delivered to myself & furthermore the sellers nominated courier (Evri) are unable to tell me when it will be delivered despite requests for them to supply updates regarding delivery”

Posted 1 year ago

Thank you for your review. We are sorry to hear you are unhappy with the courier service, unfortunately due to the black friday backlog and busy christmas period, our orders are taking slightly longer than the anticipated time frame. Please contact our customer service team and wed be happy to advise further on your order. We appreciate your feedback. Many thanks UK Sign Shop

Posted 1 year ago

“The item has allegedly been despatched on 23rd November. It is now 3rd December and still no parcel. I don't understand why The UK Sign Shop uses Evri as a delivery courier, surely they are aware of Evris diabolical rating on the internet.”

Posted 1 year ago

Thank you for your review. We are sorry to hear you are unhappy with the courier service, unfortunately due to the black friday backlog and busy christmas period, our orders are taking slightly longer than the anticipated time frame. Please contact our customer service team and wed be happy to advise further on your order. We appreciate your feedback. Many thanks UK Sign Shop

Posted 1 year ago

“I would have normally expected the product to arrive before the review ? 2 weeks and still waiting ?”

Posted 1 year ago

Thank you for your review. We are sorry to hear you are unhappy with the courier service, unfortunately due to the black friday backlog and busy christmas period, our orders are taking slightly longer than the anticipated time frame. Please contact our customer service team and wed be happy to advise further on your order. We appreciate your feedback. Many thanks UK Sign Shop

Posted 1 year ago

“My sign still hasn't arrived. Where is it.”

Posted 1 year ago

Thank you for your review. We are sorry to hear you are unhappy with the courier service, unfortunately due to the black friday backlog and busy christmas period, our orders are taking slightly longer than the anticipated time frame. Please contact our customer service team and wed be happy to advise further on your order. We appreciate your feedback. Many thanks UK Sign Shop

Posted 1 year ago

“We are still waiting for our sign to arrive but have been asked to provide a product review!”

Posted 1 year ago

Hi Lindsey Thank you for your review. If you could please contact our customer care team, so we can investigate this with our couriers for you, as the order is showing as shipped and should be with you by now. Many thanks UK Sign Shop

Posted 1 year ago

“It never arrived :(”

Posted 1 year ago

Hi Hayley, Thank you for your review. We can see our customer service team are currently dealing with this for you and have arranged for a replacement to be sent. If you have any further queries, do let us know. Many thanks UK Sign Shop

Posted 1 year ago

“I cannot give you a review as I have not received my purchase yet”

Posted 1 year ago

Thank you for your review. If you have any queries in regards to the order, please do contact our customer care team, as we can help you further. Many thanks UK Sign Shop

Posted 1 year ago

“Not happy with quality of engraving or the response to our complaint about the product”

Posted 1 year ago

Hi Janet Thank you for your review. I have looked into this, and can see you had selected 111 on your sign details and then had stated this is not what youd ordered. You were unhappy with the way this was produced however we provide a live preview on our website to show our customers how the sign will look prior to purchase, and as this was exactly as per the artwork approved, we were unable to provide a free replacement or refund as requested. We had offered a discounted replacement, or a discount on the sign as we could tell you were not completely satisfied however have not had a response from you. Many thanks UK Sign Shop

Posted 1 year ago

“False Delivery advice The company said they tried to deliver the sign. This was a lie. I was at home. My video doorbell and cameras show that no delivery attempt was made.”

Posted 1 year ago

Thank you for your review. We advise to contact our customer care team if you are having any problems with the service or delivery we provide. Please contact care@uksignshop.co.uk Many thanks UK Sign Shop

Posted 1 year ago

“Fitting doesn’t fit to wall properly”

Posted 1 year ago

Hi Thank you for your review. Please do contact our customer care team if you are having problems with the order. Many thanks UK Sign Shop

Posted 1 year ago

“Cannot rate at moment as it won't be fitted until Christmas was disappointed in the package very flimsy just hope the sign will stand the test of time.”

Posted 1 year ago

Hi Carole Thank you for your review. We do hope everything is okay with your sign, and you have any further queries, please do email our customer care team - care@uksignshop.co.uk Many thanks UK Sign Shop

Posted 1 year ago

“Not received yet”

Posted 1 year ago

Hi Philip Thank you for your review. We can see our customer care team are currently investigating this for you. If you have any further queries, please do email our customer care team - care@uksignshop.co.uk Many thanks UK Sign Shop

Posted 1 year ago

“Can’t give NO STARS! They took my money quickly, but sign has still not arrived. Quicker and cheaper to go to local B&Q!”

Posted 1 year ago

Hi Steve, I am sorry to hear this. I have looked on the tracking and can see that your order was delivered on the 31st October and signed for. We would advise checking with all the members of your house hold to see if someone has signed for this. If you wish to discuss this further please email care@uksignshop.co.uk Many thanks UK Sign Shop

Posted 1 year ago

“Good morning, we still haven't received our item can you please look into this. Thanks Steve Taylor”

Posted 1 year ago

Hi Steve Thank you for your review. We do hope everything is okay with your sign, and you have any further queries, please do email our customer care team - care@uksignshop.co.uk Many thanks UK Sign Shop

Posted 1 year ago

“Lovely sign Very late delivery by Evri”

Posted 1 year ago

Thank you for your review. We are sorry to hear our couriers had let you down on this occasion. Due to the strikes, this has had an impact on our orders. We do hope you like the sign. Many thanks UK Sign Shop

Posted 1 year ago

“I ordered "Next Day Delivery" on Friday at 11.25 am and paid an additional £17.99. I expected my order on Saturday, as I ordered before 12 noon. I received an email mid afternoon, stating that the order was finished and had been collected by the courier. However, although DPD work on a Saturday, the fact that UK Sign Shop doesn't work, means that the order did not arrive until Monday (three days later). UK Sign Shop failed to make this clear when I received my order confirmation. The company should clearly state that orders placed before noon on Friday will not be delivered on Saturday, so it is a waste of money paying for Next Day Delivery. I fail to see how UK Sign Shop being closed on Saturday affects when DPD can deliver the goods. I won't use this company again. I was told by UK Sign Shop that this had never been an issue before - how can they be sure ? It's just that noone has complained about it and accepted shoddy service.”

Posted 1 year ago

Hi, Thank you for getting in touch, as advised, we do not offer a next day delivery service I'm afraid, we offer a Next Working Day delivery option. As advised, the legal definition of next working day is stated as Monday to Friday. DPD may do business at the weekend, however the service that we offer with them is for a Next Working Day - As you purchased prior to noon on the Friday, the order was dispatched the same day, however, the delivery as advised on the website is the next working day. I can see that you received a partial refund of £5 as a gesture of goodwill as you were disappointed that the sign did not arrive on the Saturday even though the service was provided as described, as we have provided you with your order as described and within the stated timeframe, it is a shame that you felt that you have received a shoddy service. I do hope you are pleased with the sign. We thank you for your custom Have a nice day UKSS

Posted 1 year ago

“Not received my sign, had a shipment email over a week ago, chased it up to be told to wait until Friday this week, still not change on Evri tracking, very disappointing Why would I revise my view when you claim you delivered it within the timescale, that is just not true, replacement has been revived today and is still damaged, I rest my case.”

Posted 1 year ago

Hi Justine Thank you for your review. We are sorry to hear you are unhappy with the service received. We can see your order was delivered within the standard delivery time frame selected, and a new back panel is on its way. If you have any further queries, please do not hesitate to contact our customer care team. Many thanks UK Sign Shop

Posted 1 year ago

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UK Sign Shop is rated 4.8 based on 18,663 reviews