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UK Sign Shop Reviews

4.8 Rating 20,716 Reviews
95 %
of reviewers recommend UK Sign Shop
4.8
Based on 20,716 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read UK Sign Shop Reviews
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Phone:

08008021023

Location:

Arcola House,
Staplehurst Road,
Sittingbourne
Kent
ME10 2NH

Anonymous
Anonymous  // 01/01/2019
Saw this on your website the 1 we received is lovely looks great was just the right size but the downside is when it rains the water sits in between the two plates making it look cheap is there anyway to alievate this
Helpful Report
Posted 3 weeks ago
Hi Giuliano Thank you for your review It sounds like you have placed the two panels against each other, instead of using the spacers to lift the front panel off of the back panel. If the panels do not have a space between them, then water will get trapped between the two panels. If you install it the correct way, with the front panel lifted off the back panel, water will trickle down and off of the panels. We hope this helps If you have any further issues, please email care@uksignshop.co.uk and we will be happy to help! Many thanks UK Sign Shop
Posted 3 weeks ago
Good looking product, reasonable service.
Helpful Report
Posted 5 months ago
Hi John, Thank you for your 3-star review! We're glad to hear you like the product and appreciate your feedback on our service. Your satisfaction is important to us, and we’re here to help if you need anything further. Warm regards, Team UK Sign Shop
Posted 4 months ago
Check the stencil before using it to drill your holes. Mine was nowhere near. Over 2 weeks to arrive Ok quality looks ok
Helpful Report
Posted 6 months ago
Hi James, Thank you for your review and feedback! We're sorry to hear that the stencil didn’t align as expected and that you experienced a delay in delivery. We understand how important accuracy is for your project, and we appreciate you bringing this to our attention. Your comments about quality are valued, and we’ll take them into consideration as we work to improve our products. Warm regards, Team UK Sign Shop
Posted 2 weeks ago
Website easy to use. Sign took longer to arrive than I expected. No instructions about fixing to wall included, tells you to use the QR code to take you to website. But that doesn't tell you anything about specific instructions.
Helpful Report
Posted 6 months ago
Hi Christine, Thank you for your honest 3-star review! We're pleased to hear you found our website easy to use. We apologise for the delay in the delivery. Regarding instructions, these are provided on our website. You need to choose from the list, the fixings that were provided with your sign and it shows you how to install the product using those fixings. We understand how important it is to have everything you need for a smooth installation, and we appreciate your feedback. We're continually working to improve our customer experience, so your insights will definitely help us in that process. Warm regards, Team UK Sign Shop
Posted 2 weeks ago
OK take a little time to make the sign
Helpful Report
Posted 7 months ago
Hi Ed, Thank you for taking the time to leave your review. We appreciate your feedback regarding the sign production time. We strive to balance quality and efficiency, and your comments help us improve our process. If there's anything else we can do to enhance your experience, please feel free to reach out! Best wishes, UK Sign Shop
Posted 6 months ago
Only get what you pay for these days. Sign was very thin slate. I need to mount it onto a solid hardwood block. Fixing it directly to brickwork would not be a safe option I feel it would snap. All in all it is fine for the money paid. Delivery and packing was good.
Helpful Report
Posted 7 months ago
Hi Glenda, Thank you for leaving a review. We are sorry to hear that you are not entirely satisfied with the product received. The slate sign that you purchased should vary between 5-7mm in thickness. If you feel that the sign received is thinner than this then please email a photo with dimensions to our customer care team who will be happy to advise. The slate sign at the thickness mentioned is absolutely suitable for installation into brick work :) Many thanks UK Sign Shop
Posted 6 months ago
Sign is fine but had to buy double sided tape as the tape on the sign did not hold it on and slipped down within a few hours.
Helpful Report
Posted 8 months ago
Thank you for your feedback, Pauline! We're sorry to hear that the tape on the sign didn't hold as expected. Your comments are valuable to us, and we will certainly look into this issue. We appreciate your understanding and hope you continue to enjoy your sign! Best regards, UKSS
Posted 8 months ago
Everything went straight forward as it it should as for the product it nice but slightly pricey for a price of plastic added with the postage cost and the white is not as clear as shown in the picture.
Helpful Report
Posted 9 months ago
Hi Darren, Thank you for your feedback! We’re pleased to hear that your experience with us was straightforward. We use the highest quality of acrylic and are confident that our prices are competitive. We continuously strive to offer products that meet our customers' expectations and will take your comments into consideration for future improvements. We appreciate your insights and hope you consider giving us another chance in the future! Best regards, UKSS
Posted 8 months ago
Item received with a small black mark. Tried to remove it then found it was actually in the glaze under the print. Subsequently clear area of print got damaged and I had to trim the edge to tidy up. Mark is still there. Disappointed as this was a Christmas gift.
Helpful Report
Posted 9 months ago
Hi Geoff, Thank you for your feedback. I'm really sorry to hear that you received your item with a mark and that your efforts to resolve it resulted in additional damage. That certainly isn’t the experience we aim to provide, especially for a special gift. I have looked into this for you but am unable to locate any correspondence between yourself and our customer care team about this issue? Please contact care@uksignshop.co.uk and provide an image of the product received including the damage. A member of our team will be more than happy to help! Your comments are important to us and we will certainly take them into account as we continue to enhance our quality control processes. If there’s anything further we can do to assist you, please reach out to our customer care team. We appreciate your understanding! Best regards, UKSS
Posted 8 months ago
Ok but not the quality I was expecting for the price
Helpful Report
Posted 9 months ago
Hi there, Thank you for sharing your thoughts. We're sorry to hear that the quality of the product didn't meet your expectations for the price. We strive to provide great value and we truly appreciate your feedback, as it helps us to improve. If there's anything specific you'd like to discuss or if you have further suggestions, feel free to reach out. We hope you'll consider us again in the future! Best regards, UKSS
Posted 8 months ago
Had some problems trying to get the sign to stick to my outside wall had to buy stronger adhesive tape to attach it.
Helpful Report
Posted 10 months ago
Hi Fiona, Thank you for your review! We're sorry to hear that you had some trouble getting the sign to stick to your wall. We appreciate your feedback regarding the adhesive and will certainly take it into consideration as we work to improve our products. If you have any further concerns or need assistance with anything else, please feel free to reach out. We hope you enjoy your sign! Kind Regards UK SIGN SHOP
Posted 8 months ago
The signs were fine but it took 13 days to receive them. After they were made at head office instead of going straight into an envelope and posted they went up to Amazon iMilton Keynes a and a few days later they advised a 'label had been made'. It was then sent to Bristol and a few days later on it went to Bournemouth and I eventually received them 13 days after they were ordered. Standard small item would probably be best posted direct from Sittingbourne, Kent. The labels are fine and exactly what I wa Ted. R Bates
Helpful Report
Posted 10 months ago
Hi Richard, Thank you for your review! We're glad to hear that you were happy with the products. However, we’re sorry about the delay in delivery and the inconvenience it caused. Your feedback regarding the shipping process is important to us, and we’ll definitely look into streamlining it to enhance our service. We appreciate your understanding and hope to serve you better in the future! Best regards, UKSS
Posted 8 months ago
This is the second sign we’ve ordered from UK Sign Shop and unfortunately it would probably be our last. Despite delivery and service being fantastic, the quality on this occasion really let them down. We paid £30 for a flimsy sign made of acrylic and feel it was not worth this price. I was hoping going for a more expensive looking design would provide the look I was aiming for, instead it appears cheap and a bit naff.
Helpful Report
Posted 10 months ago
Hi Hayley, Thank you for taking the time to share your feedback. We're delighted to hear you found our service and delivery fantastic, but we’re genuinely sorry to learn that the quality of the sign did not meet your expectations this time. We strive for high standards in our products, and your comments regarding the design and material are important to us. We will definitely take your insights into consideration as we work to improve. We appreciate your honesty and hope you might reconsider us in the future. Best regards, UKSS
Posted 8 months ago
Can’t write a review I have not received it yet. Despite paying extra for quicker delivery
Helpful Report
Posted 10 months ago
Hi Michael, Thank you for your review! We're sorry to hear that your order hasn't arrived yet, especially after opting for the quicker delivery option. Your experience is important to us, and we understand how frustrating this can be. I am unable to locate an enquiry relating to this. Please reach out to our customer service team, and we’ll do our best to assist you further with tracking your order. We appreciate your patience and hope to resolve this matter as soon as possible! Best regards, UKSS
Posted 8 months ago
OK, but the lettering looks rather 'cheap', almost if it has been stencilled on.
Helpful Report
Posted 10 months ago
Hi Chris, Thanks for your review! We're sorry to hear that the lettering didn't meet your expectations. We aim for high-quality finishes in our products, and the deep engraved option is the most luxurious finish that we provide. If you feel that the quality is not to a standard please get in touch and provide an image of what you have received so that we can look into this for you! Your feedback feedback helps us identify areas for improvement. If you have any specific concerns or suggestions, please feel free to share them with us. We appreciate your input and hope to serve you better in the future! Best regards, UKSS
Posted 8 months ago
The sign is fine. I bought a self adhesive option to saving having to drill the brickwork. The self adhesive is not very strong. The sign did not last on the wall for more than 15 minutes. Had to use another adhesive to make the sign stick. I ordered to solar light to go above the sign. This was not self adhesive so the drill had to come out anyway!
Helpful Report
Posted 11 months ago
Thank you for your Three-star review. I'm ever so sorry to hear that your house sign fixings failed. Our solar light only comes with screw options at this moment in time. If you would like to contact me to discuss further feel free to email me at care@uksignshop.co.uk Kind Regards UKSS
Posted 11 months ago
Came very promptly. Was far bigger then I was expecting!
Helpful Report
Posted 11 months ago
Thank you for your review! We’re glad to hear that your order arrived promptly. We strive to provide accurate sizing information, and it’s always good to know if our products exceed expectations in size. If you have any questions or need assistance, feel free to reach out to our customer care team. Thanks for choosing UK Sign Shop!
Posted 11 months ago
Disappointed in the quality for the cost!
Helpful Report
Posted 11 months ago
Thank you for your feedback, Steve. I'm sorry to hear that you were disappointed with the quality of your purchase. We strive to provide products that meet our customers’ expectations, and your input is valuable to us. If you have specific concerns about the item, please reach out to our customer care team, as they’d be glad to assist you further. Thank you for choosing UK Sign Shop!
Posted 10 months ago
Good clear sign, delivered promptly
Helpful Report
Posted 11 months ago
Thank you for your review, Harry! We're glad to hear you found the sign to be clear and that it was delivered promptly. Your feedback is important to us, and we appreciate your support. We hope to serve you again in the future! Best regards, UKSS
Posted 10 months ago
Very happy with the sign I ordered, but I also ordered a solar light for above the sign, never received it!
Helpful Report
Posted 1 year ago
Dear Paul,Thank you so much for taking the time to share your wonderful feedback about UK Sign Shop! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. At UK Sign Shop, ensuring our customers' satisfaction is our top priority, so we're delighted to know that we're hitting the mark. We strive to provide excellent products and exceptional customer service, and we're glad that our efforts are making you happy. If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. We're always here to help and provide support whenever you need it. Thanks again for choosing UK Sign Shop, and we look forward to serving you in the future! Warm regards, UKSS
Posted 1 year ago
UK Sign Shop is rated 4.8 based on 20,716 reviews