UK Sign Shop Reviews

Name: UK Sign Shop
Rating: 4.78

4.8 Rating 18,660 Reviews

95 %

of reviewers recommend UK Sign Shop

4.8

Based on 18,660 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

08008021023

Location:

Unit N1, Tribune Drive, Sittingbourne
ME10 2PG

UK Sign Shop 5 star review on 18th April 2024

1695

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing positive to comment on this. The alignment of the two number was off set to the right. I think it’s done on the whole area of the number including the top tail but just looks squint. The fixing holes were also not square to the numbers. Poor attention to detail. This was for a rented property and I just didn’t have time or energy to address this. Picture says it all”

Helpful Report

Posted 1 week ago

“Printing was not done squarely on the slate and when I complained I was brushed off twice. I was left with a wonky sign which was quite expensive but not really usable. I have since put the sign up on my property reluctantly, but every time I see it, it reminds of this poor customer service from this company.”

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Posted 1 week ago

“No good to small and name was not in the middle of the plaque. So can't use it”

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Posted 1 month ago

“The house name is not straight. I contacted the supplier to explain this and they told me they have a 3mm allowance which I was not aware of. Therefore the sign will not be getting used so a complete waste of money”

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Posted 1 month ago

“I was very disappointed as the lettering was not in the middle and the words not in the right place. Please contact me to discuss.”

Helpful Report

Posted 4 months ago

Dear Deborah,Thank you so much for taking the time to share your feedback about your recent experience with UK Sign Shop. We truly appreciate your valuable input, and we sincerely apologize for the issues you encountered. We understand how disappointing it must have been to receive lettering that was not centered and words that were not in the correct place. This is not the level of service or quality that we strive to deliver to our customers. In order to rectify this situation and ensure that we can meet your expectations in the future, we kindly request that you contact us so we can discuss your concerns further. Your insights will be incredibly helpful in helping us improve our services and provide a better overall experience. Once again, we want to express our gratitude for bringing this matter to our attention. We truly value your feedback and will make every effort to address the issues you encounter. We look forward to hearing from you soon. Best regards, UKSS

Posted 3 months ago

“The sign was so brittle it broke as it was being put up. I complained to your company and you ignored me. I had to get a refund through PayPal.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave your review, I am unable to locate any emails to our care team. Please do contact care@uksignshop.co.uk if you require further assistance and they will be happy to assist you further!

Posted 4 months ago

“l ordered a sign weeks ago, all l l lm still waiting for my sign which never arrived, Bridle Hotel , 7 in a Bed =”

Helpful Report

Posted 7 months ago

Hi Susan Thank you for leaving a review. I have looked into this and can see that your order was delivered on the 12th of August. If this is incorrect please email care@uksignshop.co.uk and a member of our customer care team will happily look into this for you. Many thanks UK Sign Shop

Posted 6 months ago

“Dreadful! Extremely poor quality and value for money. I only scored it 1/10 because it wouldn't let me score zero”

Helpful Report

Posted 7 months ago

Hi Brian, We are sorry to hear that you are unsatisfied with the product received. From looking into this it appears that were not happy with the product because it was only a one paneled sign. This is because the option to choose the additional clear acrylic panel to turn this into a two paneled sign was not chosen. I can see that a resolution was provided to you by our customer care team. Kind Regards, UK Sign Shop

Posted 6 months ago

“Very nice sign well pleased”

Helpful Report

Posted 7 months ago

Hi Terence. Thank you for your review. I can see that you have left a one star review but your comment is a positive one, can you confirm if this was meant to be 1 star or not? Kind Regards, UK Sign Shop

Posted 6 months ago

“Very fragile - screwed it to the wall. It split. Binned it.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave your review, it appears that the sign has been overtightened upon installation, if you contact our customer care team, they will be happy to provide a reduced replacement for you if this is of interest to you. We recommend avoiding electric screwdrivers for installation also. Have a nice day!

Posted 6 months ago

“Completely unusable, white paint not complete and letters so small the sign cannot be seen from a few metres away! Terrible quality not as advertised”

Helpful Report

Posted 8 months ago

Hi Melvyn We are sorry to hear that you are not satisfied with the product received. From looking at your order, I can see that the optimal layout for the sign purchased is a number and street name however due to the vast amount of text on the sign this does make the text smaller. We do provide a live preview on the website which shows you how the sign will look and is approved upon purchase. As this was approved, this was how your sign was printed. I can not locate any correspondence from yourself in regards to this so am unable to advise further. However, if you feel that the lettering is not as ordered please email a full front facing image of the product to our customer care team who will look into this for you; care@uksignshop.co.uk Kind Regards, UK Sign Shop

Posted 6 months ago

“I received a different colour. I ordered a black background and white number but I received a grey background and it didn't look the same as the photo when I purchased the Item. I am very disappointed with the service.”

Helpful Report

Posted 8 months ago

Hi Faith We are sorry to hear that you have received an incorrect product. I have looked into this and am unable to see any correspondence between yourself and our customer care team in regards to this issue, and nothing appears to have been reported within the stated time on our website. If this issue had been raised with our customer care team they would have been able to look into this for you. If you wish to discuss this further please email care@uksignshop.co.uk Kind Regards, UK Sign Shop

Posted 6 months ago

“I would never use this company. My sign was damaged and it was difficult to communicate with the company!”

Helpful Report

Posted 8 months ago

Hi Shay I am sorry to hear that your sign was damaged. We do advise on our website to email care@uksignshop.co.uk if your product has any faults or damage however I am unable to locate any correspondence from yourself? If you wish to discuss this further please email our customer care team we will happily look into this for you. Kind Regards UK Sign Shop

Posted 6 months ago

“Dimensions of text were considerably off centre, obvious to the eye. Considering it had been in the design shop for almost a week! Customer service was very good and very quick to re make replacement sign however, although there was an improvement the text was still off centre. Would not order again from UK sign shop. I think they would benefit f try on the purchase of a quality ruler. Jackie Shepherd”

Helpful Report

Posted 9 months ago

Hi Jackie We are ever so sorry to hear that your original sign was misaligned, but we are glad to hear that our customer care team were helpful. Sadly, we do not seem to have any further correspondence in relation to the replacement sign also being slightly misaligned. If you wish to discuss this further do please get in touch. Kind Regards UK Sign Shop

Posted 9 months ago

“There is too much spacing between the first and second number on the sign that I ordered. Also never came with any screws or screw caps.”

Helpful Report

Posted 9 months ago

Hi Lee Thank you for leaving a review, We are sorry to hear that you are not entirely happy with the spacing on the sign. We offer a live preview function on the website to allow our customers to view the layout and positioning of the sign details prior to purchase. I can confirm that the live preview matches the artwork and the print as it appears on your sign. It is purely the font type chosen that has slightly larger spacing, however there are other font options available that have smaller spacing or equal spacing. If you wish to discuss this further our customer care team will be more than happy to advise. Please email care@uksignshop.co.uk Many thanks UK Sign Shop

Posted 9 months ago

“When sign eventually turned up nearly 3 weeks later, even though paid slot for delivery, it had part of letter missing. Had to touch up with tipex. Very disappointed ☹️ Need another one doing for my house so will go elsewhere.”

Helpful Report

Posted 9 months ago

Hi Clare Thank you for your review. We do apologise that your sign appears to have arrived with a print issue! We do not seem to have any correspondence from yourself in regards to this issue. We do advise on the website that if there is any fault or damage with the product received to email our customer care team on care@uksignshop.co.uk If you require any further assistance do please get in touch! Many thanks, UK Sign Shop

Posted 9 months ago

“What a complete letdown this product was a complete rip off. I paid for my door sign to be treated to keep out the weather, what a joke, after 4 days the paint started to blister then it started to peel off I cannot believe that this company has the audacity to charge sky high prices for a very shoddy product”

Helpful Report

Posted 9 months ago

Hi Anthony We are ever so sorry to hear that there was an issue with the hand painted element of the sign! We would certainly expect it to withstand the elements! I am unable to locate any correspondence between yourself and our customer care team about this issue, and we do advise on our website to email care@uksignshop.co.uk if you have experienced any issues. Please do get in touch so that we can look into this for you and resolve it promptly! Many thanks, UK Sign Shop

Posted 9 months ago

“Door sign came with a visible scratch, customer service was poor they refused to send us a replacement.”

Helpful Report

Posted 9 months ago

Hi Aidan, We are sorry to hear that you are not satisfied with the product and service received. Having looked into this, we can see that your sign came with a small deposit of pyrite which is a natural impurity in the slate material and is very common. It is shown and detailed on our website. Our customer service team advised of this and that a replacement is likely to also contain pyrite due to slate being a natural material. You were however offered a gesture of goodwill partial refund as you were unsatisfied. This was not accepted. If you wish to discuss this further do get back in touch. Kind Regards, UK Sign Shop

Posted 9 months ago

“So small unreadable from 20 ft looks very cheap and nasty. Sent it straight back. Doubt if I will get a credit. Not as big as shown in picture. PS Did not get a credit, or even an email.”

Helpful Report

Posted 9 months ago

Hi Michael We are sad to hear that you are unhappy with the product received. Having reviewed the correspondence between yourself and our customer care team I can confirm that the sign purchased was a 3mm acrylic panel and what was received sounded exactly as described on the website. However, we advised you that as the product is a personalised item, returns need to be authorised and to send a full front facing image of the sign received so that we could conclude if the sign received was as pictured. However, this request was not responded to therefore we have been unable to advise further. Many thanks UK Sign Shop

Posted 9 months ago

“Awful the number was small and couldn’t use it so had to throw it away wasted my money”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to let us know about your experience with UK Sign Shop, Jane. We truly appreciate your feedback. We provide an onscreen preview of how the sign is going to appear prior to the customers commitment to purchase. As I can see that the sign that you received matched the onscreen preview and do not appear to have contacted us with any queries relating to this prior to purchase, we will print the sign as confirmed upon purchase as the artwork is automatically generated on purchase. I am sorry that you were not happy on this occasion. We thank you for your custom and hope you have a nice day! Kind regards UKSS

Posted 10 months ago

UK Sign Shop is rated 4.8 based on 18,660 reviews