Name: UK Sign Shop
Address: Arcola House, Staplehurst Road, Sittingbourne, Kent
Rating: 4.79

“Can’t review as not received them yet.hoping they arrive soon.”

Posted 1 month ago

Hi, I'm ever so sorry to see your one-star review. I can see the delay was due to delivery issues. We are ever so sorry for the inconvience, and we can see your sign has been delivered. We hope everything is okay with your order. :) Kind Regards UKSS

Posted 3 weeks ago

“The engraver obviously slipped Not over the moon you actually sent this to us Thanks”

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Posted 1 month ago

Hi Keith, Thank you for getting in touch. We're sorry to see the small mark on your sign, though it's difficult to determine the nature of the marking from the images provided. As mentioned in our previous communications, and in line with our Terms and Conditions, any damage must be reported prior to installation. Once a product has been installed, it becomes difficult for us to assess whether any issue occurred during delivery or during the installation process. That said, we're pleased to hear that the matter has now been resolved and that you're happy to keep the sign. Many thanks again for your understanding. Best regards, UK Sign Shop

Posted 2 weeks ago

“I've ordered two of these ceramic plaques with the same primrose design on both. The first one I received was perfect with a nice glossy design on the front and a smooth surface on the back of the ceramic. The second order however was not the same quality. It had a matt dull looking design on the front. Not glossed over, also the back of the ceramic uneven and slightly damaged. I have emailed them about it but they won't replace it. I have attached the photographs of both plaques (1 and 25) for comparison.”

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Posted 1 month ago

Hi Georgia, Thank you for your review. I understand that you've reached out regarding the replacement, and while I wish we could assist further, we must adhere to our policies surrounding quality control and returns. We appreciate your understanding on this matter and the photos you shared for comparison. The sign above was delivered as requested. We do not supply full gloss ceramics as the back end is for handling. If you have any further feedback or concerns, please don't hesitate to reach out. We're here to help! Warm regards, Team UK Sign Shop

Posted 1 week ago

“We are not happy with our sign . It came three days late which is acceptable in some cases. What’s not acceptable is the quality . I’ll upload photos showing the finish to the edge of the design.”

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Posted 1 month ago

Hi, Thank you for your feedback, and we’re sorry to hear that you’re not fully satisfied with your order. We can confirm that your sign was dispatched within 5 working days, which is well within our standard lead time. Our records also show that it was delivered within 9 working days, just one day outside the expected timeframe. This appears to be due to a small delay with the courier which we apologise for. Regarding the quality concerns, we’ve reviewed the photo you uploaded and it appears the protective film on the front of the sign has not yet been removed. This film is applied to protect the surface during transit, and once peeled off, the edging and finish should appear as intended. If you have any further concerns after removing the film, please don’t hesitate to contact us directly and we’ll be happy to assist. Many thanks UK Sign Shop

Posted 1 month ago

“After paying £36.99 for a sign I would expect it come with all the fittings needed as displayed in the picture. Find it misleading and its caused me having a headache with wrong coloured screws in the sign which look awful. Its going go cost me more money getting this changed.”

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Posted 1 month ago

Hi Danny, Thank you for your feedback. I’m truly sorry to hear about the missing fittings and the issues with the screws. It’s always our goal to provide all necessary components alongside our products, and I understand how frustrating this must be for you. We appreciate you bringing this to our attention. We advise on our website to contact our customer care team, who would have arranged to have the missing components dispatched to you, as a matter of urgency. However, we are unable to see any communications regarding this issue. Therefore, please reach out to our customer care team so we can assist you further. Your satisfaction is very important to us, and we want to ensure you have a positive experience moving forward. Warm regards, Team UK Sign Shop

Posted 1 month ago

“Ordered house number plate. Delivered in 9 days tho they charged delivery fee. The plate came with double tape on the back and no other fittings. I tried to reach through chat its just a bot. Emailed them the details their emails are bouncing back and not delivering. Every time I sent them an email it bounce back. Clearly a scam company!! How am I supposed to stick a number plate on a rough brick surface with double tape?”

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Posted 5 months ago

Hi Syed, Thank you for your feedback To confirm, the sign that you have purchased doesn't come with screws, it comes with magic tape as advised in the "What's Included" section on the product page. We are sorry that you are experiencing issues adhering the sign to the installation area. I can see that my colleague has asked for a photo to be sent of the back of the sign, but unfortunately, we did not hear back from you. If you wish to discuss this further please do not hesitate to get back in touch. Many thanks UK Sign Shop

Posted 2 weeks ago

“Disappointed in the quality for the price !”

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Posted 8 months ago

Hi Elaine, Thank you for your feedback. I'm sorry to hear that the quality did not meet your expectations for the price you paid. We always aim to provide clear information about our products, so I am sorry to hear that you are not happy with the quality of the product received. If you would like to discuss this further or need assistance, please reach out to our customer care team, and they will be happy to help you. Your satisfaction is important to us. Thanks for your time!

Posted 8 months ago

“Item never arrived and seller has not followed up with courier.”

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Posted 8 months ago

Hi Nicole, I’m really sorry to hear that your item hasn't arrived, and I understand how frustrating this situation must be. As our customer service team mentioned, we are unable to look into missing deliveries until it exceeds the standard delivery time of up to 10 working days. We are currently following up with the courier to get more information on your order status. Please know that we take situations like this seriously and are here to support you. If you have any further questions or need assistance, feel free to reach out to our customer care team. Your feedback is important to us, and we appreciate your patience. Thank you for your understanding!

Posted 8 months ago

“it was to small”

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Posted 9 months ago

Hi Jeanette, Thank you for your feedback. I'm sorry to hear that the size of the item didn't meet your expectations. We strive to provide accurate descriptions, and can confirm that the size of the product is clearly detailed on the product page. I can see that you were offered a discount code if you wished to place an order for an alternative sign in a different size. If you'd like to discuss your concerns further or need assistance, please don't hesitate to reach out to our customer care team. We appreciate your input and are here to help. Thanks for your time!

Posted 8 months ago

“Doesn’t work”

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Posted 9 months ago

Hi Nigel, I’m sorry to hear that the product isn't working as expected. This is definitely not what we want for our customers, and I understand how frustrating this can be. We strive to ensure our products meet high standards, and your feedback helps us improve. If you would like to discuss further or need assistance, please reach out to our customer care team. We’re here to help you resolve this issue. Thank you for your feedback!

Posted 8 months ago

“Just a bit rubbish. Charge an extra £5 for a small adjustment. I called 9am on the Monday morning after placing the order 11pm on the Sunday night. I also sent an e mail.”

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Posted 9 months ago

Hi Ian, Thank you for your feedback, and I'm sorry to hear that you found the extra charge for adjustments frustrating. The reason that there was a charge is because production had already started on your sign and a re print for the vinyl was needed due to amending your sign details. Your concerns are important to us, and we want to ensure that your experience improves. If there's anything further you'd like to discuss or if you need assistance, please reach out to our customer care team. We're here to help and appreciate your input. We hope that you are happy with your sign!

Posted 8 months ago

“Poor communication about how the construction of the vinyl would be made making it almost impossible to apply and it became an expensive mess. Customer service afterward fell short and essentially told me I was to blame.”

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Posted 10 months ago

Hi there, Thank you for your feedback. I’m sorry to hear about your experience with the vinyl application and the communication issues you faced. From looking into this, the product was as per the mock-up provided to you. It appears that it was an installation error I'm afraid. It is always worth hiring a professional to install if it is not something that you are knowledgeable in. Our customer service team did advise that if you wish to have a new sign designed differently then communications with our commercial team would be needed. However, we have had no further communication with yourself. If you wish to discuss this further please do not hesitate to get back in touch. Kind Regards, UK SIGN SHOP

Posted 8 months ago

“i received this sign badly damaged and have tried to sent photos of damaged and not received any further information from you at present i am very upset and the way i have been treated”

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Posted 11 months ago

Hi Janet, I have been in touch with the customer care team who have advised me that we're currently waiting on photos of the damage. If you can please send photos to care@uksignshop.co.uk and they ill be able to assist you further. Kind Reards Nico

Posted 11 months ago

“Disgraceful customer service and communication. I sent 3 emails informing that I had bought a sign and a solar light and the light was less than 3 months old and was faulty. No one replied to me initially, so I ordered a new light myself. Rather than replying to my 3 email of complaint, I received a reply stating my light was now dispatched and should be delivered soon. No offer to refund me or send the light free of charge. Absolute disgrace and I shall never use this company again. Embarassing.”

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Posted 11 months ago

Hi Sam, Thank you for sharing your feedback, and I'm genuinely sorry to hear about your experience. It's concerning to know that communication fell short and that your complaints were not addressed in a timely manner. We strive to provide excellent customer service, and it's clear we missed the mark in this instance. Please reach out to our customer care team directly at care@uksignshop.co.uk so they can assist you further with your concerns and discuss possible resolutions. Your satisfaction is important to us, and we want to make this right. Thank you for your feedback.

Posted 10 months ago

“The sign cracked as I went to screw it into the wall. The numbers are engraved and this made the product very thin and weak. The fixings are very poor as well. I expected it to be much better quality for the price.”

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Posted 1 year ago

Hi there, Thank you for your review. I'm very sorry to hear that the sign did not meet your expectations and that you experienced issues during installation. We aim for the highest quality in our products, and it's disappointing to learn that we fell short this time. If the fixings or the sign itself are not as you hoped, please don’t hesitate to reach out to our customer care team at care@uksignshop.co.uk. They would be glad to assist you and discuss any concerns you may have. Thank you for your feedback, and we appreciate your custom!

Posted 10 months ago

“Unfortunately not great, their first attempt at a sign was simply appalling and totally incorrect in layout and grammar and spelling and t took quite some follow up and pushing by us to finally recieve a correctly worded and correctly laid-out sign which is actually good, but we definitely would not use this company again.”

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Posted 1 year ago

Thank you for taking the time to leave your review. I'm sorry that you were not pleased with your initial sign received. I can see that you had a large amount of text on the sign for deep engraving and the text was too small to weed and that letters were missed in the process due to the size of the text as there would usually be a house number and street name, however, I can see that a designer amended the artwork to enlarge this for a replacement for you. I'm glad that were were able to resolve this for you and that you were pleased with the final design - thank you for your custom

Posted 1 year ago

“A misleading website and uncooperative after sales service.”

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Posted 1 year ago

I'm sorry that you are not pleased with your purchase and slate type, unfortunately as the sign is not damaged or faulty, we are unfortunately unable to provide a refund. Thank you for your custom and taking the time to leave your review.

Posted 1 year ago

“The sign was not what i envisioned.”

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Posted 1 year ago

Hi Patricia, Thank you for your review, and I’m sorry to hear that the sign didn’t meet your expectations. We understand how important it is for our customers to receive exactly what they envision. Please feel free to reach out to our customer care team at care@uksignshop.co.uk. They will be glad to help you with any concerns you may have. Thank you for your feedback!

Posted 10 months ago

“Disappointed with my sign. I selected the larger one to accommodate the three line ie house names, house number, and street name, sadly the text didn't fill up the sign and it looks as though it should be on the smaller size. I enquired with customer services and got a short swift response stating 'you were supplied with an illustration' when I explained that I thought that it was just for proof reading and surely no one would order a sign with such small writing, I was told that there is nothing they can do. So be warned ordering 'as displayed' does not necessarily get the look that is advertised”

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Posted 1 year ago

Hi there, Thank you for sharing your thoughts. I’m really sorry to learn that the sign did not meet your expectations. We strive to provide clear illustrations to help our customers visualize the final product, and I regret that this caused confusion in your case. I have looked into this and can see that the sign details and the layout matches the live preview that was shown on our website. We do advise that the product will be printed as per the live preview and to ensure that you are happy before proceeding. I am sorry that you were not happy with your purchase. If you wish to discuss further please get in touch. Thank you for your understanding!

Posted 8 months ago

“Can’t review purchase as it is now 14 August and have still not received the product - have email from you stating it was despatched on 6 August - not impressed with your service”

Helpful Report

Posted 1 year ago

I'm sorry to read that you are not happy with your purchase. Please contact our customer care team for further assistance with your delivery to allow them to assist you further - care@uksignshop.co.uk

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

UK Sign Shop Reviews