Name: UK Sign Shop
Rating: 4.78

“I have not received my order because I am away from my home at present. If item has been delivered I hope family can retrieve it.”

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Posted 1 year ago

Hi Maureen It is a shame to see a negative review due to having not received it as you were not at home at the time. I can see that your order was placed and dispatched within 5 working days and delivered within 4 working days from dispatch, which is within our stated time frame. We do hope that you are happy with the product received and hope that you would be so kind as to update your review :) Kind Regards UK Sign Shop

Posted 11 months ago

“I haven't received my order”

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Posted 1 year ago

Hi Dee Thank you for leaving a review. I have looked into this and can see that your order was dispatched on the 6th of January and delivered within 4 working days which is within our standard delivery time frame :) We do hope that you are happy with the product received and if so we would appreciate it if you could leave us a follow up review Kind Regards UK Sign Shop

Posted 11 months ago

“I haven’t received my signs!”

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Posted 1 year ago

Hi David We can see your order was shipped on the 21st December. Can you please contact our team on care@uksignshop.co.uk if this has still not arrived with you and we can look into the tracking. Many thanks UK Sign Shop

Posted 1 year ago

“I would love to review my door sign but as I haven’t received it despite paying for next day delivery am very disappointed”

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Posted 1 year ago

Hi Nina, We are sorry to see that there were some delays with the courier, but that the order was eventually successfully delivered. I am unable to locate any correspondence with you in regards to this unfortunately but if you wish to discuss this further do please email care@uksignshop.co.uk We hope you are happy with your new door sign :) Many thanks UK SIGN SHOP

Posted 1 year ago

“Very disappointed. Not at all like the illustration. I have already written a review. Very unhappy customer.”

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Posted 1 year ago

Hi Joanne, We are sorry to hear that you are not happy with the product received. I have had a look and can not find any correspondence from yourself in regards to this. From looking at what you had placed an order for, it was for a one panel Windsor acrylic house sign. This is what you should have received? If you feel that this is not correct please email care@uksignshop.co.uk for our customer care team to advise further. Kind Regards, UK Sign Shop

Posted 1 year ago

“Absolutely awful. Still not arrived and ordered over 2 weeks ago. Had to contact their chat 3 times already and just keep saying I it’s on its way.. Been shipping for 10 days already so must have gone the long way round?”

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Posted 1 year ago

Hi Sarah, We are sorry to hear that the couriers were delayed in delivering your order. We do advise on our website that deliveries can take longer during busier periods, especially around Christmas. In addition to this, due to the Royal Mail postal strikes, a lot of other couriers were under a lot of additional pressure. We completely understand the frustration caused by your order being delayed, but do hope that you are happy with the product received :) Kind Regards, UK SIGN SHOP

Posted 1 year ago

“I have not yet received my order despite ordering it over 3 weeks ago”

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Posted 1 year ago

Hi Victoria, I'm terribly sorry to read that your sign has not yet arrived, please email our care team care@uksignshop.co.uk for further assistance. Kind regards Nicola

Posted 1 year ago

“Unfortunately my opinion is very poor with regards to UK sign shop , I have received my order twice and each time the sign has been delivered in pieces, probably happened in transit but its something that will have to be looked at to have the sign delivered in a better package system to avoid this happening in the future.”

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Posted 1 year ago

Hi Helena, We are ever so sorry to see that our courier has let us both down on this occasion and can understand how disappointed and frustrated you must be. We did provide a replacement and when this also arrived damaged, we fully reimbursed you. It is very disappointing that we were unable to fulfil your order on this occasion and apologise for any inconvenience caused. Thank you for your feedback in regards to the packaging. Kind Regards, UK SIGN SHOP

Posted 1 year ago

“Sign , completely broken on un- packing !! This was a shame as the sign and prompt service had been great up to that point .”

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Posted 1 year ago

Hi, I'm sorry to see that you order arrived damaged, our customer care team will be more than happy to assist you further with providing a replacement for you :-) Thank you for your custom and our sincerest apologies for the inconvenience of this Have a nice day UKSS

Posted 1 year ago

“Received a sign I’ve messaged to say it’s damaged on 2 corners there telling me it’s not as it’s slate. You can clearly see 2 corners are broken”

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Posted 1 year ago

Hi We are sorry to hear that you are not entirely satisfied with the product received. From the images provided I can see that your order was for a naturally chipped edge slate sign which has a chipped edging and due to this no one corner will look the same as the other. Small fragments can also become loose from the layers of slate but this does not usually affect the appearance and durability of the sign. I can also see that this issue has been rectified and a gesture of goodwill resolution agreed upon Kind Regards, UK SIGN SHOP

Posted 1 year ago

“Still waiting for it to arrive, sorry that is why I have given you a poor rating”

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Posted 1 year ago

Hi Helen Your order is currently on its way and should be with you very shortly. Unfortunately due to the christmas period, the couriers are extremely busy, however this is on track and should be with you soon. Do contact our customer service team if you have any further problems. Many thanks UK Sign Shop

Posted 1 year ago

“Very sorry I can’t write a review as I still haven’t received the product and I’ve not had any updates of where it is either. Think Hermes need a kick up the butt”

Helpful Report

Posted 1 year ago

Hi James Your order is currently on its way and should be with you very shortly. Unfortunately due to the christmas period, the couriers are extremely busy, however this is on track and should be with you soon. Do contact our customer service team if you have any further problems. Many thanks UK Sign Shop

Posted 1 year ago

“I have not received my order”

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Posted 1 year ago

Hi Your order is currently on its way and is due to be delivered today. Unfortunately due to the christmas period, the couriers are extremely busy, however this is on track and should be with you soon. Do contact our customer service team if you have any further problems. Many thanks UK Sign Shop

Posted 1 year ago

“Arrived scratched”

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Posted 1 year ago

Hi Hannah If you have any issues with the product, please contact our customer care team on care@uksignshop.co.uk Many thanks UK Sign Shop

Posted 1 year ago

“The website is very misleading. I ordered from the picture on the site at a cost of £30. When the item came it was nothing like the picture I queried it and the customer advisor said I should have ticked a small box to get the one in the picture. She said she could send me a top plate at another £16.99. I refused and will shop elsewhere. Buyers beware”

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Posted 1 year ago

Hi Thank you for your review. I am sorry to hear you feel this way. On our website, we advertise twice that the display image has a clear front panel, and when personalising, the clear front panel has to be selected as yes or no, in which this was selected 'no' We have offered to send a clear front panel with print for you at a discounted cost however this has been refused. Many thanks UK Sign Shop

Posted 1 year ago

“It’s all very well sending an email asking me to review my purchase however my sign has still not been delivered!!!!!!”

Helpful Report

Posted 1 year ago

Hi I am sorry to hear this. We can see our customer care team has been in touch with you in regards to this and a replacement has been arranged. Many thanks UK Sign Shop

Posted 1 year ago

“Not yet received!!”

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Posted 1 year ago

Hi Graham Your order is on its way today. Please allow this time and if not arrived, do contact our customer care team on care@uksignshop.co.uk Many thanks Kerry

Posted 1 year ago

“Hasn't been delivered yet😤”

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Posted 1 year ago

Thank you for your review. We are sorry to hear you are unhappy with the courier service, unfortunately due to the black friday backlog and busy christmas period, our orders are taking slightly longer than the anticipated time frame. Please contact our customer service team and wed be happy to advise further on your order. We appreciate your feedback. Many thanks UK Sign Shop

Posted 1 year ago

“It hasn't arrived yet, despite being ordered 13 days ago. Use a better delivery company! Still hasn't arrived 20 days since you confirmed my order.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you are unhappy with the courier service, unfortunately due to the black friday backlog and busy christmas period, our orders are taking slightly longer than the anticipated time frame. Please contact our customer service team and wed be happy to advise further on your order. We appreciate your feedback. Many thanks UK Sign Shop

Posted 1 year ago

“I ordered a house sign on the 18th November, it was shipped on 28th, received by the courier Evri on the 29th and was still at the delivery bay on 1st December. I have been speaking online to the sign shop who keep telling me if it hasn't arrived by the end of the week to contact them, which I did and still no sign. The customer service is not good and all I want is my house sign. Will I use this company again, probably not.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you are unhappy with the courier service, unfortunately due to the black friday backlog and busy christmas period, our orders are taking slightly longer than the anticipated time frame. Please contact our customer service team and wed be happy to advise further on your order. We appreciate your feedback. Many thanks UK Sign Shop

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

UK Sign Shop Reviews