Name: UK Sign Shop
Address: Arcola House, Staplehurst Road, Sittingbourne, Kent
Rating: 4.79

“Unfortunately house sign arrived chipped on one corner, because I paid for the sign to have coating on it it’s now a different colour on the chipped bit. I also thought for the money that it would come with screws needed that would blend in to house sign. We paid a lot of money so I would have hoped both of these things wouldn’t have happened.”

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Posted 4 days ago

“Received damaged item, had to go back and forth to prove and show the damage to get replacement”

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Posted 4 months ago

Hi Besal, Thank you for taking the time to share your experience. I'm truly sorry to hear that you received a damaged item and faced difficulties in getting a replacement. We aim to make the process as smooth as possible, so it's disappointing to know that we fell short in this instance. Your feedback is valuable, and we will use it to improve our procedures. If there’s anything more we can do to assist you, please don't hesitate to reach out to our customer care team. Thank you for your understanding!

Posted 3 months ago

“Product arrived without any mounting instructions (the online instructions linked in the receipt were not relevant for me) and it was not immediately clear which was the 'sticky side' of the sign. Simple labels on the protective sheets would have clarified this. Telephone or chat help was not available on the weekend when I needed it. Once I established front and back with difficulty, the protective sheet did not come off easily at all, in fact I would say the sign stuck better to the protective sheet than to the 'carrier' sheet. Given my intricate design with many small components, this became a nightmare to remove. Finally, fixing the sign to the glass was a difficult task and the result is a sign with lots of small visible bubbles. Not a good experience.”

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Posted 4 months ago

“When the parcel arrived the actual sign was just the job and what we ordered. However the backing plate was damaged. I contacted the company who immediately sent out a replacement plate. This was also damaged in exactly the same place. Also with the sign I ordered a solar light which is supposed to illuminate the sign. I have to say that this solar light is next to useless. Unless you are able to place it in direct and FULL sunlight daily in order to charge, it is about as bright as a lump of coal. Not pleased and wouldn't purchase again.”

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Posted 5 months ago

Hi Roy, Thank you for sharing your experience. I'm glad to hear that the sign itself met your expectations, but I’m truly sorry to learn about the issues you faced with the backing plate and the solar light. It’s disappointing when products don’t perform as intended, and I can understand your frustration. We appreciate your feedback as it helps us improve our service and product offerings. If you would like to discuss your concerns further, please don’t hesitate to reach out to our customer care team. Your satisfaction is important to us, and we want to ensure we address your concerns. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, UKSS

Posted 3 months ago

“item was more flimsy than had hoped that it would be. Not worth the price.”

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Posted 5 months ago

Thank you for taking the time to leave your review, I'm sorry that you are not pleased with your purchase, full information can be found on the sign page with regards to size and material, if you feel that your sign is not as described, please contact our customer care team for further assistance as they will be happy to advise you further. Thank you for your custom!

Posted 5 months ago

“Disappointing. Paid extra for our sign to be delivered quickly but it didn’t turn up in the time frame stated. Requested refund for additional carriage which was agreed and refunded. Sign itself is purely a piece of acrylic with vinyl overlay absolutely not worth what was charged especially as the vinyl was peeling at the edge.”

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Posted 7 months ago

Thank you so much for taking the time to provide us with your valuable feedback about your experience with UK Sign Shop. We understand the frustration caused by the delayed delivery, even after paying extra for a swift shipment. We are glad that we were able to resolve the matter promptly by agreeing to refund the additional carriage charges. However, we are truly sorry for any inconvenience this may have caused. All information with regards to the products can be found on the sign pages for your confirmation prior to purchase. I'm sorry that you were not pleased with your chosen sign type. Thank you for your custom it is appreciated.

Posted 7 months ago

“Just about acceptable but poor quality. Smudged letter, holes not drilled through and chipped holes poorly repaired. I appriciate it’s a natural product and hard to work with but still not great. Just about good enough to not send back.”

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Posted 7 months ago

Hi there, Thank you for taking the time to leave a review. I’m sorry to hear that your experience did not meet your expectations, especially regarding the quality of the product. We understand that natural materials can present challenges, but we strive for excellence in every piece. We appreciate your feedback as it helps us improve. If there's anything specific you'd like to discuss or if you need assistance, please don’t hesitate to reach out to our customer care team. Your satisfaction matters to us. Thank you for your understanding!

Posted 3 months ago

“Although the customer service was relatively good, unfortunately the quality of the product left a lot to be desired with glaring issues. Upon delivery of an engraved slate house sign, the white paint used in the engraving had leached out onto the surrounding areas. When reported the company sent out a second sign but this time all the characters were not aligned correctly.. This company suffers from extremely poor pre-delivery inspection, two attempts and still issues..They really need to improve.. Sorry Sign Shop but you had your chance and failed.”

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Posted 7 months ago

Hi Dave, Thank you for sharing your feedback with us. I’m genuinely sorry to hear that your experience did not meet your expectations. We strive for high-quality products, and it seems we have let you down on this occasion. Your comments regarding the quality and alignment issues have been noted, and I assure you they will be addressed with our team to improve our processes. We appreciate your patience as we work on enhancing our service, and we hope you might reconsider us in the future. Best regards, UK Sign Shop

Posted 5 months ago

“Flimsy. The numbers were transfers which had scratched and become damaged by normal handling as we fixed it to the wall. Put it in the bin.”

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Posted 8 months ago

Hi Elizabeth, Thank you for sharing your experience. I'm sorry to hear that the numbers didn't meet your expectations and that they were damaged during installation. We strive for quality in our products and clearly this wasn't representative of that. Your feedback is important, and we will take your comments into consideration as we work to improve. If there's anything further we can assist you with or if you have questions, our customer care team is here to help. Thanks for reaching out!

Posted 3 months ago

“Poor customer service and there was a fault on my product but they let it go out anyway. When it hadn't arrived after being with the courier for 5 days, I was fobbed off with a standard reply telling me to wait 7-10 days before contacting them, even though I told them of my special circumstances. i.e. it was a present and I was taking it to the USA the following week. After 9 days of chasing it with EVRi and them, it finally arrived but I was disappointed in the product. I know slate is a natural product and does have blemishes, but this is so prominent I can't believe their quality control allowed it to go out. I will admit, I shouldn't have left it to the last minute and I must say they did give me £15 back, but I'd rather have a better product than the money. Lesson learned on my part.”

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Posted 8 months ago

Hi Alison, Thank you for sharing your experience, and I'm truly sorry to hear about the issues you faced with both the customer service and the product. We strive to maintain high standards and your feedback highlights areas where we clearly fell short. I understand how frustrating it can be when you have special circumstances, and I regret that our response didn't meet your needs. I have looked into this for you and can see that from the point of ordering, to the delivery of your product it was 10 working days. We do advise on our website at checkout that delivery is within 7-10 working days, so we were still within our timeframe, although I understand it Is frustrating that it was with Evri for quite some time. This is why we do advise the delivery length to ensure that we are covered for any delays in shipping. Regarding the slate surface, because it is a natural product it does have pyrite and veins which I can see from your product, there were some veins in the surface. This is advertised on our website, but I am glad that our customer service team were able to provide a gesture of goodwill partial refund. If you have any further concerns or need assistance, please feel free to reach out to our customer care team. We value your feedback and hope to make your next experience a better one. Thank you for your time!

Posted 2 months ago

“There is too much gap after the apostrophe so the s falls off. I've had to re-do the sign and move the apostrophe past the s which is not what I really wanted.”

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Posted 10 months ago

Hi Elizabeth, Thank you for taking the time to share your feedback. I'm truly sorry to hear that you were not satisfied with your product. I have looked into this and can see that the sign was printed as per the live preview provided and that the placement was correct. However, a member of our customer service team did assist in a re order of a new sign with amended artwork for you. We value your input and appreciate your understanding. Thanks again for your feedback!

Posted 2 months ago

“Value for money is not the best.”

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Posted 1 year ago

Hi there, Thank you for sharing your thoughts. I'm sorry to hear that you feel the value for money wasn't up to par. We strive to offer competitive pricing while maintaining product quality, and your feedback is crucial for us to improve. If you’d like to discuss your experience further, please don’t hesitate to reach out to our customer care team. We genuinely appreciate your input and are here to assist you. Best wishes, UK Sign Shop

Posted 2 months ago

“The quality was really poor and when I contacted them they didn’t bother to respond. Very poor service. Also the solar light doesn’t even charge properly and it light up really dimly”

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Posted 1 year ago

Hi Shopna, We are sorry to hear that you are not satisfied with the product received. Have you ensured that the solar light is turned on and has been in sufficient daylight to charge? Unfortunately I am unable to locate any correspondence between yourself and our customer care team. Please get in touch if you wish to discuss this further. Many thanks UK Sign Shop

Posted 2 months ago

“2.5 stars in reality. Sign received with a defect of isolated pyrite visible on the sign. These are gold/brown flecks showing above the writing. I contacted the service desk and was informed these defects are completely normal for the product and that it is a natural imperfection which they cannot control. I would argue a tighter quality controls and inspections could prevent this but apparently this is earned against somewhere on the website prior to purchasing. The fixings are rather poor quality and I opted to use better wall plugs and screws. The customer support at least gave a timely response and the sign is nice enough, shame about the defect.”

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Posted 1 year ago

Dear Michael, Thank you so much for taking the time to provide us with your feedback about your recent experience with UK Sign Shop. We truly appreciate your honesty and the opportunity to improve our services. We are glad to hear that our customer support team provided a timely response and that you found the sign to be nice overall. At UK Sign Shop, we strive to provide the best products and services to our customers, and your feedback helps us identify areas for improvement. To make things better, may we kindly ask how we can further address the defect issue and enhance the quality of our fixings? Once again, we greatly appreciate your feedback and thank you for bringing this matter to our attention. Please feel free to reach out to us with any further suggestions or concerns. Best regards, Customer Support Team UK Sign Shop

Posted 1 year ago

“Pretty poor quality. Scratches on back plate. Nowhere near as good as one it is replacing. Bought the last one from UK sign shop as well. Bought thr same dimensions and they have helpully changes the screw fixture points on the back.”

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Posted 1 year ago

Dear Robert, Thank you so much for taking the time to share your feedback about your recent experience with UK Sign Shop. We truly appreciate your honesty and value your opinion as it helps us strive for improvement. We sincerely apologize for the issues you encountered with your purchase. It is certainly not the quality we aim to deliver, and we understand how frustrating it must have been to receive a product with scratches on the back plate. We are sorry that the replacement did not meet your expectations and did not match the quality of your previous purchase from us. Your feedback regarding the changes in the screw fixture points is noted, and we apologize for any inconvenience caused. We always strive to provide consistency and ensure that our products meet the highest standards, so we appreciate you bringing this to our attention. In order to make things right, we kindly request your assistance in helping us understand how we can improve. Is there anything specific you had in mind that we could do differently? Your suggestions will be invaluable in our ongoing efforts to enhance our products and services. Once again, we truly appreciate your feedback and apologize for any inconvenience caused. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us.

Posted 1 year ago

“Our sign arrived and the address was not exactly centered on the slate. On the left side there was a 6cm gap between the edge of the slate and the start of the address. On the right side the corresponding gap to the end of the address was 4cm. So a 2cm difference. Which was fairly obvious on our 50cm x 12cm sign. So if you place an order, please be aware that your address may not be exactly centered. The company say the finished sign exactly replicates the on-screen design, and therefore I have no grounds for a refund/replacement. I think this is a bit harsh as it is practically impossible to detect this centering discrepancy on a mobile device, where the virtual sign could be many many times smaller than the physical size. It is a beautiful sign though. The slate, the font we chose, and the engraving, are all lovely.”

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Posted 1 year ago

Dear Peter,Thank you so much for taking the time to provide us with your feedback on your experience with UK Sign Shop. We truly appreciate your input and are grateful for customers like you who help us improve our services. First and foremost, please accept our sincere apologies regarding the issue you encountered with the alignment of your sign. We understand how frustrating it can be when the end product does not meet your expectations, especially when it comes to something as important as your address being centered correctly. We acknowledge the discrepancy in centering that you mentioned, and we completely understand your disappointment. Rest assured, we take these matters very seriously, and we are actively working towards finding a solution to ensure this issue does not happen again in the future. Your feedback regarding the difficulty of detecting such discrepancies on smaller mobile devices is valuable and has been duly noted. We strive to provide a seamless ordering experience for all our customers, regardless of the device they use, and we will take steps to address this aspect as well. Lastly, we are delighted to hear that you appreciate the craftsmanship of our products. We pride ourselves on using high-quality materials and delivering beautiful signs that our customers love. Peter, we would love to make things right for you. If there is anything we can do to improve your experience or rectify the situation, please do not hesitate to let us know. Your satisfaction is our top priority, and we are committed to ensuring your complete happiness with your purchase. Once again, thank you for your feedback, and we genuinely appreciate your support. Warmest regards, UK Sign Shop Team

Posted 1 year ago

“Arrived very quickly and the website was easy to use.”

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Posted 1 year ago

Thank you so much, Deborah, for taking the time to share your experience with UK Sign Shop. We really appreciate that you pointed out that your order arrived quickly and the website was easy to use. We're very sorry to hear that you had a less-than-satisfactory experience; however, we would love to make it better! Is there anything else you would like to tell us about your experience so that we know how to improve? Kind Regards UKSS

Posted 1 year ago

“I purchased a Nora solar light to illuminate my house number at night. The house does not face South and without direct strong sunlight the unit does not work at all - not even a faltering glimmer so a complete waste of money. Service from UK Sign Shop was fine but the product was not.”

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Posted 1 year ago

Hi Monika, We are sorry to hear that you have not had a satisfying experience with the Nova Solar light. As the light is charged using the daylight/sunlight, we would advise to ensure that it is in direct sunlight for 24 hours to provide it with the optimum initial charge needed. I am unable to locate any correspondence regarding this issue - please email care@uksignshop.co.uk and our friendly customer care team will be happy to help resolve this issue. Many thanks UK Sign Shop

Posted 1 year ago

“It's a shame the numbers aren't in the middle of the plaque.”

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Posted 1 year ago

Thank you Stephen for letting us know about your experience with UK Sign Shop. We truly appreciate your feedback and are sorry that you encountered issues with the plaque. We understand from your review that the numbers weren't in the middle of the plaque - could you please send a full front facing image of the product to our customer care team; care@uksignshop.co.uk along with your order number so that we can look into this for you? Many thanks UK Sign Shop

Posted 1 year ago

“First sign arrived damaged. Probably due to the inadequate packaging and sending with Amazon so it just gets rammed through the letter box. Second sign was packaged the same but got through largely unscathed. The sign looks nice but not convinced it will be long lasting - time will tell. I was a bit disappointed that the aluminium is only a foil and it is applied to plastic. I was trying to avoid buying a plastic sign. This was not very clear in the description.”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback! We apologize for the damage to the first sign, and for any disappointment you experienced with the sign material. In regards to the material, I can see that the sign purchased was aluminium and this is aluminium composite which is aluminium applied to acrylic. If you have any issues with your sign please email our customer care team along with an image of the product and we would be happy to help; care@uksignshop.co.uk Many thanks UK Sign Shop

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

UK Sign Shop Reviews