Name: UK Sign Shop
Rating: 4.78

“Value for money is not the best.”

Posted 1 month ago

“The quality was really poor and when I contacted them they didn’t bother to respond. Very poor service. Also the solar light doesn’t even charge properly and it light up really dimly”

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Posted 1 month ago

“2.5 stars in reality. Sign received with a defect of isolated pyrite visible on the sign. These are gold/brown flecks showing above the writing. I contacted the service desk and was informed these defects are completely normal for the product and that it is a natural imperfection which they cannot control. I would argue a tighter quality controls and inspections could prevent this but apparently this is earned against somewhere on the website prior to purchasing. The fixings are rather poor quality and I opted to use better wall plugs and screws. The customer support at least gave a timely response and the sign is nice enough, shame about the defect.”

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Posted 3 months ago

Dear Michael, Thank you so much for taking the time to provide us with your feedback about your recent experience with UK Sign Shop. We truly appreciate your honesty and the opportunity to improve our services. We are glad to hear that our customer support team provided a timely response and that you found the sign to be nice overall. At UK Sign Shop, we strive to provide the best products and services to our customers, and your feedback helps us identify areas for improvement. To make things better, may we kindly ask how we can further address the defect issue and enhance the quality of our fixings? Once again, we greatly appreciate your feedback and thank you for bringing this matter to our attention. Please feel free to reach out to us with any further suggestions or concerns. Best regards, Customer Support Team UK Sign Shop

Posted 3 months ago

“Pretty poor quality. Scratches on back plate. Nowhere near as good as one it is replacing. Bought the last one from UK sign shop as well. Bought thr same dimensions and they have helpully changes the screw fixture points on the back.”

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Posted 3 months ago

Dear Robert, Thank you so much for taking the time to share your feedback about your recent experience with UK Sign Shop. We truly appreciate your honesty and value your opinion as it helps us strive for improvement. We sincerely apologize for the issues you encountered with your purchase. It is certainly not the quality we aim to deliver, and we understand how frustrating it must have been to receive a product with scratches on the back plate. We are sorry that the replacement did not meet your expectations and did not match the quality of your previous purchase from us. Your feedback regarding the changes in the screw fixture points is noted, and we apologize for any inconvenience caused. We always strive to provide consistency and ensure that our products meet the highest standards, so we appreciate you bringing this to our attention. In order to make things right, we kindly request your assistance in helping us understand how we can improve. Is there anything specific you had in mind that we could do differently? Your suggestions will be invaluable in our ongoing efforts to enhance our products and services. Once again, we truly appreciate your feedback and apologize for any inconvenience caused. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us.

Posted 3 months ago

“Our sign arrived and the address was not exactly centered on the slate. On the left side there was a 6cm gap between the edge of the slate and the start of the address. On the right side the corresponding gap to the end of the address was 4cm. So a 2cm difference. Which was fairly obvious on our 50cm x 12cm sign. So if you place an order, please be aware that your address may not be exactly centered. The company say the finished sign exactly replicates the on-screen design, and therefore I have no grounds for a refund/replacement. I think this is a bit harsh as it is practically impossible to detect this centering discrepancy on a mobile device, where the virtual sign could be many many times smaller than the physical size. It is a beautiful sign though. The slate, the font we chose, and the engraving, are all lovely.”

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Posted 4 months ago

Dear Peter,Thank you so much for taking the time to provide us with your feedback on your experience with UK Sign Shop. We truly appreciate your input and are grateful for customers like you who help us improve our services. First and foremost, please accept our sincere apologies regarding the issue you encountered with the alignment of your sign. We understand how frustrating it can be when the end product does not meet your expectations, especially when it comes to something as important as your address being centered correctly. We acknowledge the discrepancy in centering that you mentioned, and we completely understand your disappointment. Rest assured, we take these matters very seriously, and we are actively working towards finding a solution to ensure this issue does not happen again in the future. Your feedback regarding the difficulty of detecting such discrepancies on smaller mobile devices is valuable and has been duly noted. We strive to provide a seamless ordering experience for all our customers, regardless of the device they use, and we will take steps to address this aspect as well. Lastly, we are delighted to hear that you appreciate the craftsmanship of our products. We pride ourselves on using high-quality materials and delivering beautiful signs that our customers love. Peter, we would love to make things right for you. If there is anything we can do to improve your experience or rectify the situation, please do not hesitate to let us know. Your satisfaction is our top priority, and we are committed to ensuring your complete happiness with your purchase. Once again, thank you for your feedback, and we genuinely appreciate your support. Warmest regards, UK Sign Shop Team

Posted 3 months ago

“Arrived very quickly and the website was easy to use.”

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Posted 5 months ago

Thank you so much, Deborah, for taking the time to share your experience with UK Sign Shop. We really appreciate that you pointed out that your order arrived quickly and the website was easy to use. We're very sorry to hear that you had a less-than-satisfactory experience; however, we would love to make it better! Is there anything else you would like to tell us about your experience so that we know how to improve? Kind Regards UKSS

Posted 4 months ago

“I purchased a Nora solar light to illuminate my house number at night. The house does not face South and without direct strong sunlight the unit does not work at all - not even a faltering glimmer so a complete waste of money. Service from UK Sign Shop was fine but the product was not.”

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Posted 6 months ago

Hi Monika, We are sorry to hear that you have not had a satisfying experience with the Nova Solar light. As the light is charged using the daylight/sunlight, we would advise to ensure that it is in direct sunlight for 24 hours to provide it with the optimum initial charge needed. I am unable to locate any correspondence regarding this issue - please email care@uksignshop.co.uk and our friendly customer care team will be happy to help resolve this issue. Many thanks UK Sign Shop

Posted 6 months ago

“It's a shame the numbers aren't in the middle of the plaque.”

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Posted 6 months ago

Thank you Stephen for letting us know about your experience with UK Sign Shop. We truly appreciate your feedback and are sorry that you encountered issues with the plaque. We understand from your review that the numbers weren't in the middle of the plaque - could you please send a full front facing image of the product to our customer care team; care@uksignshop.co.uk along with your order number so that we can look into this for you? Many thanks UK Sign Shop

Posted 6 months ago

“First sign arrived damaged. Probably due to the inadequate packaging and sending with Amazon so it just gets rammed through the letter box. Second sign was packaged the same but got through largely unscathed. The sign looks nice but not convinced it will be long lasting - time will tell. I was a bit disappointed that the aluminium is only a foil and it is applied to plastic. I was trying to avoid buying a plastic sign. This was not very clear in the description.”

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Posted 6 months ago

Thank you for taking the time to provide us with your feedback! We apologize for the damage to the first sign, and for any disappointment you experienced with the sign material. In regards to the material, I can see that the sign purchased was aluminium and this is aluminium composite which is aluminium applied to acrylic. If you have any issues with your sign please email our customer care team along with an image of the product and we would be happy to help; care@uksignshop.co.uk Many thanks UK Sign Shop

Posted 6 months ago

“My sign arrived with 2 obvious marks in the middle. When I contacted customer service, I was told that the material can sometimes have flecks in and is a natural imperfection which they cannot control. I was offered a 10% refund. I have gone elsewhere to have another sign made.”

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Posted 7 months ago

Thank you for writing to us Mel. We are sorry to hear about your experience with UK Sign Shop. We really appreciate and value your feedback, it helps us improve and make things better. We understand your frustration regarding the 2 pyrite marks on the sign face, however full information is provided about this on the website and on the sign page as it is part of the natural slate material and is out of our hands I'm afraid. I'm sorry for any inconvenience caused. Thank you for your custom!

Posted 6 months ago

Thank you for providing us with your feedback, Mel. We appreciate you taking the time to let us know about your experience. We are sorry that marks were found on your sign and that you decided to use another service. We understand that when you contacted customer service, our customer service team advised that the gold marks present on the sign is pyrite which is a natural imperfection due to the material. As this impurity is completely natural, within our tolerance levels and is detailed on our website we were unable to offer a free replacement. I can see however that a partial refund was offered as a gesture of goodwill. Kind Regards, UK Sign Shop

Posted 6 months ago

“There are no clear instructions on how to apply the sign onto a brick property”

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Posted 8 months ago

Hi Paul Thank you for leaving a review. Our Newark signs comes with a template so this should have been in your parcel with the sign. Can you confirm if this was received? Many thanks UK Sign Shop

Posted 6 months ago

“Number and writing isn’t level . So no I wouldn’t use again .”

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Posted 8 months ago

Hi Thank you for your review. Sadly, I am unable to locate any correspondence from you regarding this issue. We do advise on our website that any faults or damages should be reported to our customer care team. If you wish to discuss this further please email care@uksignshop.co.uk and a member of our team will gladly look into this for you. Kind Regards, UK Sign Shop

Posted 6 months ago

“After a misunderstanding with my order ( I was ordering the visual picture of perplex front and brushed steel at the back but misunderstood and put ‘no’ on the perplex question and only received the brushed steel part with the writing in that. Sadly, after corresponding with Nicola, she would not budge to provide me with what the picture showed on the order. It cost me £7.95 to have a clear perplex front with no writing on. Nice quality but doesn’t look right. All in all it’s cost me approximately £30 and I STILL haven’t got what a wanted ☹️”

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Posted 10 months ago

Thank you for taking the time to share your experience with UK Sign Shop, Julie. I'm ever so sorry that you were not happy with the purchase received. We advise on the sign page and when opting to add a clear front panel and again when selecting your fixing option of the requirements to obtain the image shown. We then send order confirmation stating the sign details and this states that no clear panel had been added to your order. We advise on the sign page of the sign variations and advise in the description under the image of the requirements to obtain the shown image. As you advise that you are still not completely happy with your purchase, please do contact our customer care team who will be happy to assist you further. Have a nice day UKSS

Posted 10 months ago

“Sadly some of the white paint was missing on the letters and there are sick of green paint in the place.”

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Posted 10 months ago

Hi Emma, I'm sorry to read that you are unhappy with your purchase, please contact our customer care team who will be more than happy to assist you further - care@uksignshop.co.uk

Posted 10 months ago

“It took to long for delivery and not the best quality for price but looks ok”

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Posted 11 months ago

Hi Paul Thank you for leaving a review. We are sorry to hear that you are not entirely happy with the quality of the product and the delivery time. Our standard deliver is approximately 10 working days but I can see that there was a slight delay with the courier so I do apologise for this. In regards to the product purchased, I can see that you ordered a naturally chipped style slate sign, please do email our customer care team if you feel that there is an issue with the quality. Kind Regards, UK Sign Shop

Posted 10 months ago

“Quite disappointed with the sign as the printing wasn’t straight so won’t be able to use this unfortunately.”

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Posted 11 months ago

Thank you for your feedback, Laura, and we are sorry to hear that there was an issue with the sign which made it unusable for you. We do not appear to have any previous communications from yourself and do advise on the website to email our care team if there are any product issues or faults. If you require any further assistance do please email care@uksignshop.co.uk Kind Regards, UK Sign Shop

Posted 10 months ago

“It still hasn’t arrived!”

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Posted 1 year ago

Hi Joanna, We are sorry to hear that you experienced a delivery issue and any inconvenience this may have caused. I can see that a replacement sign was arranged and this has been received :) We do hope that you are happy with the product received. Kind Regards UK Sign Shop

Posted 10 months ago

“Not the best sign I have ever had! It’s basically a poorly cut piece of slate with spray painted stencil street name and number. You can see where the spray paint has come under the stencil”

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Posted 1 year ago

Hi Matthew Thank you for leaving a review. I can see that you placed an order for a Park Avenue Slate sign which is digitally UV Printed, not spray painted and we do not use stencils. We advise on the website, that if there appears to be any faults or damage to the product, to contact our customer care team on care@uksignshop.co.uk so that we can look into this. However, we do not appear to have had any communications from you regarding this. If you wish to discuss this any further please email our customer care team. Kind Regards UK Sign Shop

Posted 10 months ago

“Sign produced on time. Evri delivery was very slow, nearly one week after availability from your workshop. Described as an aluminium sign turned out to be two thin sheets sandwiched on a type of hard foam ! So description did not match product.”

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Posted 1 year ago

Hi John, Thank you for leaving a review. We are sorry to hear that you were not entirely satisfied with the delivery time and the products received. From looking in to this further, I can see that your order was delivered within 5 working days which is standard delivery and as advertised on our website, so this was received within our stated timeframe :) In regards to the products received I can see that you purchased an acrylic Oaklands house sign and a spike sign. The spike sign is made from aluminum composite which is detailed on the product description and the Oaklands acrylic sign is also made from brushed aluminum composite which is also detailed on the product description. It therefore appears that what you have received is as described. If you wish to discuss this further do please email care@uksignshop.co.uk and our care team will be more than happy to assist. Kind Regards, UK Sign Shop

Posted 10 months ago

“Product looks well made ,and delivered on time. Very dissapointed that both signs came with no fixing instructions. Went on there site and requested instructions No reply Contacted them again this time reply came with "Place the sign on a sheet of A4 paper and make holes where the fixings go No Mention of what size drill to use, How deep to drill, how much adheasive to use , and do i cover the whole sign or just the pins Still not mounted the signs , Working out all the details Regards Ronald F”

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Posted 1 year ago

Hi Ronald Thank you for leaving a review. We provide all of our fixing instructions on our website as you can see here ; https://uksignshop.co.uk/media/file/34/b9/77a35666ab6f5ca5a6ccc7395d26.pdf The instructions do advise the drill bit to use and how to use the template or a4 sheet of paper to mark out where the holes are. As this was 6 months ago and a member of our customer care team has been in touch with you, I assume that this has now been resolved and you have been able to successfully install your sign? Many thanks UK Sign Shop

Posted 6 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

UK Sign Shop Reviews