UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a new radiator for my bedroom. It is really lovely and it was a very good price too.”

UKRadiators.com 5 star review on 25th May 2023

Helpful Report

Posted 1 year ago

Hi Sarah, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“very poor delivery”

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Posted 1 year ago

Hello Jonathan, I am sorry to hear that you are only able to give one star based on your experience. Thank you for your time earlier when I called to find out what had happened with the delivery. I am sorry to hear that the driver from the courier company was rude and that he needed some assistance from you. As mentioned we will feed this back to our account manager, and it has already been reported to our company directors so that they can keep a log of issues with certain couriers so that the company is best represented, with the best service, over all aspects of the ordering process. We are aware that this courier is bringing in some improvements over the summer, many of which we have been pushing for, which should help improve their service. Please let us know if there is anything else that we can assist you with. Kind regards, James

Posted 1 year ago

“Great service from order to delivery will use them again when I need more radiators”

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Posted 1 year ago

Hi Richard, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. We look forward to doing business with you again in the future and should you require any assistance, at any time, please contact us to advise and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Easy company to deal with, good prices and prompt delivery. Not much more you can say. Thank you”

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Posted 1 year ago

Hi David, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“2 sets of radiator valves were received within 24 hours of placing an order online. Great service, 5*”

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Posted 1 year ago

Hello Keith, Thank you for your review, we're so glad to hear your order arrived promptly. Please let us know if we can assist with anything else. Kind regards, James

Posted 1 year ago

“Very pleased with product supplied and the service”

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Posted 1 year ago

Hello Stephen, Thank you so much for the 5-star rating of UK Radiators! We are very pleased that you are satisfied with the product and service that we offered. Please let us know if there is anything else that we can assist you with. Kind regards, James

Posted 1 year ago

“Vast selection, great prices, quick delivery.”

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Posted 1 year ago

Hello Steve, Many thanks for your 5-star review. I am pleased to hear this and I hope you are very happy with your shopping experience with us and your purchase. Kind regards Jess

Posted 1 year ago

“I had a little issue as one of the radiators I ordered was damaged on arrival to my home . That said, the team at IK radiators reacted positively , arranged collection of the damaged radiator and delivered a replacement to me that was packaged well , thanks uk radiators 👍”

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Posted 1 year ago

Hello David, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Just what the doctor ordered. Ordered/Sent/Received in the blink of an eye. UKRadiators now in my d.i.y listings”

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Posted 1 year ago

Hello John, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do let us know if you ever require any assistance and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Very good service. Very prompt delivery”

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Posted 1 year ago

Hello Peter, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Prompt service. Good price.”

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Posted 1 year ago

Hello Michael, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“I called the helpline for some radiator feet sizing advice and delivery query and I got through really quickly. The member of staff was really helpful and assisted me. I ordered the items I needed on Friday and they arrived Monday morning. Really good value compared to another leading company I was going to use and quality looks excellent. I’m really pleased and will shop here again, thank you”

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Posted 1 year ago

Hi Heather, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your shopping experience with us and your purchase. Should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“I've fitted the rad now. Very pleased with it”

Helpful Report

Posted 1 year ago

Hi John, Thanks for your review. I am pleased to hear that your rad is now fitted and that you are pleased with it. Should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Item is out of stock until end of June.”

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Posted 1 year ago

Hello John, Thank you for leaving us a review. I can see that you have ordered two items, one of which is showing as delivered within the expected time-frame. Your other item is out of stock as mentioned on the website and on your order confirmation email. If you need to amend, or cancel this item then please do get in touch, sales@ukradiators.com or 0333 006 8227 and we will do our best to help you with this. Kind regards, James

Posted 1 year ago

“Fast free shipping times. Good communication when I had to cancel an item.”

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Posted 1 year ago

Hi Callum, Thank you for giving us a 4 star rating! We really appreciate it. We strive to provide our customers with fast free shipping times and postive communication. Kind regards Jess

Posted 1 year ago

“Bought a pair of black radiator taps. Arrived well packed, quicker than forecast. Good price. Taps fitted, no problem.”

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Posted 1 year ago

Hi Mark Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“A far superior quality towel radiator than a chrome mild steel on and a good variety of size to choose from to do a change over from exiting radiator, also well protected packaging to protect item when in transit. Also good price for a stainless steel towel radiator.”

UKRadiators.com 5 star review on 18th May 2023

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Posted 1 year ago

Hello Malcolm, Thank you so much for your review, it is great to see the stainless steel towel rail installed! We're so pleased that you're happy with our range, pricing and quality of the towel rail. Please let us know if there is anything else that we can assist you with. Kind regards, James

Posted 1 year ago

“Delivery was excellent and the radiator was quality”

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Posted 1 year ago

Hello Nick, Thank you for your review. We're pleased to hear that your order has been delivered as expected and that you're pleased with your order. Please let us know if there is anything else that we can assist with. Kind regards, James

Posted 1 year ago

“Hi The rads we bought for a client arrived very prompt On opening the delivery they had a controller missing. After a phone call and a couple of emails, The missing part was quickly sorted and delivered early the following day. The rad looks great and works great. UK Radiators service was ecellent.”

Helpful Report

Posted 1 year ago

Hi Dale, Thank you ever so much for your 5-star review, it is greatly appreciated. I am sorry to hear there was an issue with the order, however, it is great to know that our customer service team was able to resolve this quickly and efficiently for you. I hope your client is very happy with their product and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Great services, arrived in a few days. Would recommend”

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Posted 2 years ago

Hi Zack, Thanks for your 5-star review. I am so pleased to hear this arrived in good time and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews