UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not had radiators fitted yet but looking great,excellent service / delivery”

Helpful Report

Posted 2 years ago

Hi Rosemary, Thank you so much for the 5-star review. We're glad to hear that you are pleased with the radiators you've ordered and the service/delivery you've received. Kid regards Jess

Posted 2 years ago

“told delivery tues then wed then thurs told various excuses marked as delivered wasn't put in van etc various people told me different things all not true cancelled in end and asked for refund still waiting!!!! 🤬🤬🤬🤬”

Helpful Report

Posted 2 years ago

Hello Carol, I am very sorry to hear about the issues regarding your delivery. I fully understand that it is upsetting and frustrating when a courier is advising they will do something and then does not fulfil that, meaning you are waiting for no reason. I can see that we did chase this often with the couriers and passed on the information that they provided to you. Unfortunately, the couriers have been overloaded with parcels due to the bank holiday weekends, which has caused a delay in some areas. We are aware that this courier is bringing in major updates to their system which are being rolled out across the summer to significantly improve the tracking so that things like this do not happen again, with us and you being let down. It is something that we have been pushing for for some time and is finally coming into place. I can see that your refund was processed within 1 working day of your request to cancel. Once again I apologise for your negative experience, although I hope you can see that we did everything that we could and kept you informed of the progress and details given to us throughout the order. Kind regards, James

Posted 2 years ago

“Very good service - this company advised me to check the radiator was in perfect condition and wait for delivery before booking my plumber. The radiator is a beautiful design, inexpensive, holds about 5 large towels and looks great in our modern bathroom. Great job!”

UKRadiators.com 5 star review on 8th May 2023

Helpful Report

Posted 2 years ago

Hi Jonathan, Thank you so much for your kind words and 5-star review! It's wonderful to hear that our radiator was just what you needed for your modern bathroom, and we're even more pleased to know that you had a great experience with very good service. We really appreciate your custom and look forward to continuing to provide you with the same level of service in the future. Kind regards Jess

Posted 2 years ago

“Good quality and value for money, especially their Sale price.”

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Posted 2 years ago

Hi Ross, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Ordered two radiators, delivered next day no problems at all - thank you!”

Helpful Report

Posted 2 years ago

Hi Kelly, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Lovely radiator. Belts out the heat. Great that you can dual-fuel them. Added the finishing touch to our bathroom.”

Helpful Report

Posted 2 years ago

Hi Sally, Thank you so much for your 5-star review. We are so glad that you love our radiator and that it belts out the heat for you. It's fantastic to hear this has added the perfect finishing touch to your bathroom. We always appreciate our customers taking the time to leave us this fantastic review, so thank you and if you require any assistance, now or in the future, please do let us know and we would be happy to help. Kind regards Jess

Posted 2 years ago

“I purchased this radiator a while ago, but I'm only just fitting it. I decided to wait till the weather picked up because I've got to drain the system. It's on the wall but not connected. But my impression is, it's a very good radiator at a very good price.”

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Posted 2 years ago

Hi Philip, Thanks for your review. I am pleased to hear this and hope you are very happy with your purchase and overall shopping experience with us. Kind regards Jess

Posted 2 years ago

“Brilliant service”

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Posted 2 years ago

Hello, Many thanks for your 5-star review. I am pleased to hear that you have received brilliant service and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Excellent service Part missing from order but delivered straight away”

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Posted 2 years ago

Hi Mervyn, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Very good service on time an no trouble.”

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Posted 2 years ago

Hi Nick, Thanks for your review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Great product at great price with speedy delivery, can't complain”

UKRadiators.com 5 star review on 3rd May 2023

Helpful Report

Posted 2 years ago

Hello Jelizaveta, Thanks for your 5-star review. I am pleased to hear this and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Purchased a 1.8m upright aluminium radiator and are delighted to date with performance with the unit generating powerful levels of heat. Delivered in a reasonably quick timescale with good communications from despatch.”

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Posted 2 years ago

Hi Grant, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and that you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Easy to order and were efficiently delivered.”

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Posted 2 years ago

Hi Jack, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Great service and lovely product. No issues at any stage and the product was as expected.”

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Posted 2 years ago

Hi Chris, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Fantastic to receive a radiator with such secure and well-padded packaging, well-done UKRadiators, really appreciate that. Highly recommend UKRadiators, so much so, I'm buying a further 2 radiators from them.”

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Posted 2 years ago

Hello Jacquie, Thank you for your 5 star rating of UK Radiators! We are glad that the packaging for the radiator was secure and well-padded. We really appreciate your positive review and we are honoured that you are returning to purchase 2 more radiators from us. We appreciate your loyalty and look forward to your future orders. Kind regards Jess

Posted 2 years ago

“Very easy process for buying. The Radiator turned up promptly and without fuss. Very pleased with the purchase. The Radiator is perfect.”

Helpful Report

Posted 2 years ago

Hello Michael, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and that you are very happy with your purchase. Should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Great service. Super valves.”

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Posted 2 years ago

Hello Lev, Thank you for your 5-star review. I am pleased to hear you have received great service from us and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Excellent from beginning to end with one minor exception. It would be great to have a paper template for the drilling of the bracket holes. This would make life so much easier.”

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Posted 2 years ago

Hi Daniel, Thanks for your review and feedback, we will look into this and see how we can update our manuals to assist further with the installation process. Kind regards Jess

Posted 2 years ago

“super quick delivery, very well rapped, amazing radiator”

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Posted 2 years ago

Hi there, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Great service - ordered radiator online and was delivered exactly when they said . Great looking radiator - exactly what we wanted !”

UKRadiators.com 5 star review on 1st May 2023

Helpful Report

Posted 2 years ago

Hi Darren, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews