UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 rads that were to be delivered 3 days later. Having builders on site and ready to do the job, this was important. One arrived and is a lovely rad. The other has now been delayed 3 times and likely to arrive some 2 months after the first. The builders have been and gone now... Maybe don't accept an order if you can't fulfil it?”

Helpful Report

Posted 2 years ago

Hello Arno, Thank you for your order. I am sorry to hear that a back-ordered item on this order has been delayed further than expected when you placed the order. Unfortunately, whilst we always try our hardest for there not to be any delays, there can in some instances be issues beyond our control which cause delays. I apologise that this is the case here. I can see that we have contacted you to advise of the delay, and provided you with options to amend/cancel the order if required, and we will continue to keep you notified of the progress, and if anything changes with the delivery / confirm the dispatch. Best regards, James

Posted 2 years ago

“Prompt& correct delivery we'll packaged”

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Posted 2 years ago

Hello Graham, Many thanks for your 5-star review. I am very pleased to hear this and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Very professional and helpful. Easy to order and prompt delivery”

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Posted 2 years ago

Hi Kathy, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Great quality radiators at a competitive price and fantastic customer service. What more can you ask”

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Posted 2 years ago

Hello Tracy, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Great company to deal with and best prices around email responce was instant cant fault them👍”

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Posted 2 years ago

Hello Phil, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Lovely radiators. good service. good communication”

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Posted 2 years ago

“Everything was delivered on time and is of good quality. I installed the dual-fuel towel rail without a problem and it works well.”

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Posted 2 years ago

Hello David, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Packaged securely to prevent damage and delivered on chosen delivery date. Excellent service.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Almost a month to deliver a radiator that according to their delivery timescales should have taken 5-7 working days. Seemed more interested in sending countless marketing emails rather than actually delivering the product that I had ordered. Emailed to find out what was going on with delivery and then had to chase again 3 days later to find out what was going on. The delays meant that I had to get the radiator installed as a separate job rather than as part of other plumbing works that I had booked in meaning additional costs incurred. I will never be using them again and I'd suggest that you don't either!”

Helpful Report

Posted 2 years ago

Hello Ian, I am very sorry to hear that your radiator took longer to be delivered than expected. Unfortunately the supplier had some issues which they had not made us aware of, I do apologise. Whilst we do not usually expect delays, unfortunately from time to time these can happen, which is why we always advise not to book any traders, until the item has been received and checked. I can see that we were able to confirm the delivery date to you, and that this was safely delivered on the new expected date. Kind regards, James

Posted 2 years ago

“Great service and products”

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Posted 2 years ago

Hi Doug, Many thanks for your 5-star review. I am very pleased to hear this and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Ordered 3 radiators as these were of a size not seen in the general suppliers and at a decent price. Delivered much faster than expected and very well packaged. However, being honest as I always am with Reviews, the first one opened had a severe scrape on the front. Looked like damage at time of manufacture. Took photos and emailed them to UK radiators seeking replacement. It took 7 minutes from initial email advice to receiving a comprehensive, problem solving response. Yes, 7 minutes! No delays, no hassle, great response, they rushed the replacement out in a couple of days, better than expected given our location. These things happen, sometimes at no fault of the supplier but what counts is what happens then. I give UK Radiators 5 stars for their Service along with quality of product (as confirmed by expert fitter), range of products and price. I would also mention that they use a Courier who is top rated by me having seen them previously and compared with others. It pays to deal with a good company and is such a comfort to find that they still exist.”

Helpful Report

Posted 2 years ago

Hello Jan, Many thanks for your 5-star review. I am so sorry to hear that there was initially an issue with one of your items, however, I am very pleased to hear that our customer service team responded quickly to you and provided appropriate resolutions for your situation. Thank you for your kind comments about the service received from ourselves and a our courier. I hope you are very happy with your purchase and if you you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Fantastic job This has been an amazing radiator”

UKRadiators.com 3 star review on 15th November 2022

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Posted 2 years ago

Hello, Thank you so much for your review, we're glad to hear that you're happy with the radiator! Kind regards, James

Posted 2 years ago

“Great customer service and prompt response plus good products”

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Posted 2 years ago

Hello Claire, Thank you for your 5-star review. I am so pleased to hear that you have received great customer service and that your shopping experience with us has been a positive one. Kind regards Jess

Posted 2 years ago

“Very good service. Ordered a radiator on a monday afternoon and it arrived the following morning. My plumber fitted it on the wednesday. Thats what I call service.”

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Posted 2 years ago

Hello William, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase and the service you received from us. Kind regards Jess

Posted 2 years ago

“Ordered radiators and delivered on time fantastic , opened a trade account on the fact that the price was great and delivered on time ..”

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Posted 2 years ago

Hello Anthony, Thank you for your 5-star review. I am so pleased to hear that your order was delivered in good time and I hope you are very happy with your purchase and the service received. Kind regards Jess

Posted 2 years ago

“Great service, good product would be great to have a template for fitting the hanging brackets think this would be a simple inclusion for suppliers like yourselves….?”

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Posted 2 years ago

Hello Patrick, Many thanks for your review. I am pleased to hear that you are happy with the service and product purchased. Thank you for feedback, we are always looking to improve our services and this will be looked into. Kind regards Jess

Posted 2 years ago

“Great Looking Radiator and Customer service Excellent”

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Posted 2 years ago

Hello Khalid, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Lovely looking modern radiators. I ordered 2 in Anthracite . Good price, quick delivery. I will be ordering 2 more when we decorate our other room after Xmas.”

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Posted 2 years ago

Hello Tracey, Thanks for your 5-star review. I am so pleased to hear that your order was delivered to you in good time and that you are happy with your purchase. Please do not hesitate to contact us should you require any assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“I would definitely recommend this company. Easy return of an item I ordered in error and I had a faulty radiator also and they replaced that with no fuss.”

Helpful Report

Posted 2 years ago

Hi Erica, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and that we were able to support with the return and replacement. I hope you are very happy with the service and items received. Kind regards Jess

Posted 2 years ago

“We are very satisfied, good service, beautiful design, we will only contact you in the future..”

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Posted 2 years ago

Hi Elvadas, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. We look forward to doing business with you again in the future, please let us know if you require any assistance at any point and we would be happy to help. Kind regards Jess

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews