UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a radiator and it was delivery the next day. Excellent service, the radiator wasn't cheap but it is of excellent quality with a good design and I am very pleased with it. The packaging was very good, it is in place but as yet not used as the new bathroom has yet to be finished. I would definitely recommend UK Radiators”

Helpful Report

Posted 1 year ago

Thank you Denise for the wonderful 5 star review! We are very happy to have provided you with an excellent service and a quality radiator. We are delighted to hear that your delivery was made the very next day and that you are pleased with the design and quality of your purchase. We are glad that you would recommend us and hope that your new bathroom looks splendid when it is finished. Thanks again for your kind words and for being a loyal customer of UK Radiators! Kind regards UK Radiators

Posted 1 year ago

“Good service and prompt delivery . Now installed , and very pleased with quality and appearance . Have been admired by family members . Would not hesitate to use UK Radiators again”

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Posted 1 year ago

Hi Alan, Thank you so much for your kind words and 5 star rating of UK Radiators. We are so glad to hear that our good service and prompt delivery was up to your satisfaction, and that your family members admire the quality and appearance of your radiators. Your loyalty and support to our company is truly appreciated and we look forward to serving you again in the future. Kind regards Jess

Posted 1 year ago

“Had an issue with one of the valves I ordered, as it arrived damaged, but I was sent a replacement out the next day.”

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Posted 1 year ago

Hi, Many thanks for your 5-star review. I am sorry to hear that there was an initial issue with your order, however, I am pleased that we were able to resolve this quickly for you and that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Happy with the delivery and the radiator. Would recommend. However, the courier just plonked the heavy radiator on my front step and chipped it (the step)... But that has nothing to do with the company, I don't think.”

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Posted 1 year ago

Hello Mihaela, Thank you for your review, I am pleased to hear that you're able to recommend us as a company. I am sorry to hear that there was an issue with the delivery, hopefully you have been able to speak with the couriers regarding this, however if there is anything we can do to assist with this then please do get in touch. Kind regards, James

Posted 1 year ago

“Great service great price”

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Posted 1 year ago

Hello Allan, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“black radiator is gorgeous. thanks”

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Posted 1 year ago

Hello Madeline, Many thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Took ages to get here then the radiator was dented . Then waited another age for the replacement , which wasn’t dented . The packaging could have been better .”

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Posted 1 year ago

Hello Lee, Thank you for your order and review. I can see that you ordered a product which attracted a 5-7 day lead time, as shown on the website when ordering. I am sorry to hear that there was an issue with the original delivery, thank you for allowing us to rectify this with a replacement being sent to you. Please let us know if there is anything else that we can assist with. Kind regards, James

Posted 1 year ago

“Bought a bathroom radiator, looks good, would have preferred a white cable rather than grey which stands out too much”

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Posted 1 year ago

Hello, Thank you very much for your 4 star rating of UK Radiators! We are so glad you chose to buy a bathroom radiator from us and we hope it looks great in its new home. We apologise for the grey cable being an inconvenience, but we understand it isn't to everyone's taste. Thank you again for your feedback. Kind regards Jess

Posted 1 year ago

“Excellent fast delivery of stylish products.”

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Posted 1 year ago

Hi Jennie, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Good looking radiator, seems to be good quality build. To be honest fixing to wall is hard work. 4 separate brackets need aligning so that the radiator sits on all 4 properly. Would be better with 2 brackets. I would buy again”

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Posted 1 year ago

“Very quick delivery but when we opened the packaging the radiator was damaged on the corner,a little upset but we have put the damaged part to the bottom so it’s not noticeable.The packaging was perfect so must have been damaged when it was packaged,Neil”

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Posted 1 year ago

“Using APC as your courier is letting you down...product has still not arrived! However, customer service has been helpful.”

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Posted 1 year ago

Hello Sam, I am very sorry to hear that there has been an issue with the delivery of your order, as mentioned, I can see that you have been in touch with our customer service team, and delivery has since been made successfully. Whilst we are not the couriers, we fully appreciate that the choice and reliability of a company's couriers is a very important factor when ordering online. As such, we continually monitor the performance of the couriers we use, and consider feedback like yours to see where we can improve, so thank you for making us aware of the issue. Kind regards, James

Posted 1 year ago

“Radiators arrived within time scale(i.e. 1-3 days. Unfortunately cannot comment on quality of radiators as of yet, as not opened.”

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Posted 1 year ago

Hi John, Thank you for giving us a 5-star review. We are pleased to hear that our radiators arrived within the specified 1-3 day time scale. I hope that, once opened, you are very happy with your radiators. Should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Website easy to navigate competitive prices and quick delivery”

UKRadiators.com 5 star review on 11th September 2023

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Posted 1 year ago

Hello Anthony, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Service was great radiators are just what we wanted and speed of delivery from order brilliant”

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Posted 1 year ago

Hi Mark Thank you for your 5-star review. We are glad that you were pleased with our service and radiators. We are especially happy that you were pleased with the speed of delivery. We appreciate your loyalty and support. Kind regards Jess

Posted 1 year ago

“Excellent. Great communication, delivery and service.”

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Posted 1 year ago

Hi Karen, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Good quality and rapid delivery. Would definitely use again. Packaged superbly.”

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Posted 1 year ago

Hello, Thank you so much for your review. I am pleased to hear that you're happy with your experience, and that you'd recommend using us again! Many thanks, James

Posted 1 year ago

“The radiators are very solidly built and look great. They come complete with the top blanking plug and bleed valve fitted and the mounting brackets and fasteners to suit are included. My only gripe is positioning the brackets. The radiators sit very close to the wall and it’s difficult to mark the mounting holes. A paper template of some sorts would make life a whole lot easier during installation. Replaced an 800mm long unit so some pipe bending was required. Delivered the day after I ordered them.”

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Posted 1 year ago

Hi Paul, Thanks for your review. I'm glad you liked the solid construction and design of the radiator and that your delivery arrived quickly. Sorry to hear about the difficulty of positioning the brackets, thanks for the feedback. It's great to hear that the delivery process was so efficient! Kind regards Jess

Posted 1 year ago

“Excellent service from start to finish. Prompt delivery and very well wrapped. One of the radiators was not suitable (my fault) and the return of the item and refund were dealt with by personal emails that kept me up to date and totally stress-free!!”

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Posted 1 year ago

Hi Peter, Thank you for your kind words! We are so glad to hear that you had an excellent experience from start to finish and that the delivery and wrapping of the radiators exceeded your expectations. We are also pleased to hear that you were satisfied with the way we handled the return and refund of the items. Thank you for your 5-star rating and your continued support! Kind regards Jess

Posted 1 year ago

“Radiator came very quick intact with no problems at all .very good company to deal with.”

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Posted 1 year ago

Hi Daniel, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

UKRadiators.com is rated 4.7 based on 4,470 reviews