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UK Radiators Reviews

4.7 Rating 4,304 Reviews

94 %

of reviewers recommend UK Radiators

Company Reviews

Product Reviews

4.7

Based on 4,304 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Colchester
CO4 9TG

UK Radiators 5 star review on 6th May 2024

UK Radiators 5 star review on 2nd May 2024

UK Radiators 5 star review on 30th April 2024

UK Radiators 5 star review on 30th April 2024

UK Radiators 5 star review on 25th April 2024

UK Radiators 5 star review on 25th April 2024

UK Radiators 5 star review on 25th April 2024

612

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UK Radiators delivered a significantly damaged radiators which was not noticed until several weeks later when the bathroom fitters arrived but I could not complain as I had not followed the instruction to examine the radiator immediately. I wrote a one-star review as it is reasonable to expect a perfect product when paying for a new item. UK Radiators responded immediately with an apology, a small compensation payment and some touch-up paint. This type of response cannot be faulted and the company deserves credit. I have re-reviewed their response and raised my rating because of the excellent customer service.”

Posted 1 year ago

Hello Roger, Many thanks for your review. I am sorry to hear that there was an initial issue with your order, however, I am pleased to hear that we were able to rectify this for you in a positive way. Thank you for your feedback and comments, it is greatly appreciated and if you require any further assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Very good and swift service”

Posted 1 year ago

Hi Keith, Many thanks for your review. I am pleased to hear this and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Ordered rad easy ordering and arrived within 24 hours”

Posted 1 year ago

Hello David, Thanks for your review. I am pleased to hear that your delivery was made in good time and hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Good service and delivery nice radiator but top grill a little bent/twisted doesn't sit right”

Posted 1 year ago

“👌👌 great service”

Posted 1 year ago

Hello Edward, Thanks for your review, I hope you are very happy with your purchase and shopping experience with us. Kind regards Jess

Posted 1 year ago

“Very quick delivery and installed very easy”

Posted 1 year ago

Hello Diane, Thank you for leaving us a review. I'm glad your order was received safely, please let us know if there is anything else we can assist with. Kind regards, James

Posted 1 year ago

“Lovely radiators, look fantastic, and as an NHS employee the discount was an added bonus. They were a little late arriving, as they were out of stock and the due date was moved by a week or two, which was slightly inconvenient - otherwise it would have been a 5-star review!”

Posted 1 year ago

Hello Helen, Thank you for your review. I am sorry to hear the order was delayed slightly, it is always unfortunate when this happens, which is often beyond our control due to shipping/port issues. I am glad though to see that we kept you informed of the changes as we were made aware. You're very welcome for the NHS discount, and hope that you love your new radiators, please feel free to share any image you may have on our social media pages! Kind regards, James

Posted 1 year ago

“A good selection of products with prompt delivery. I would use this supplier in the future.”

Posted 1 year ago

Hello Stephen, Thank you for your review. I am pleased to hear that your order was delivered in good time and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Delivered on time. There was a small cosmetic fault with the product, but they immediately sent a new part. Great service.”

Posted 1 year ago

Hello, Thanks for your review. I am pleased to hear the delivery was made on time and that we were able to rectify the issue quickly for you. I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“The overall service was good. I did although had to call to find out what was happening with my order. The response theteafter was as I expected from a professional.”

Posted 1 year ago

Thank you very much Davinder for the 4 star rating of our UK Radiators services. We are glad to hear that overall you were satisfied with the services we provided, even though you had to call us to find out what was happening with your order. I am pleased that we were able to advise you in a professional manner. I hope you are very happy with your purchase.

Posted 1 year ago

“Ordered designer black vertical radiator which arrived safely. However we found it was much too heavy for our studded wall so we had to return it. We had the original packing so it was collected and refunded within the week. Full marks for sales dept. Noted that there was no advice available re fixing sadly.”

Posted 1 year ago

Hi Stuart, Thank you for your review. I am pleased to hear that we were able to action the return/refund in good time for you. I am sorry we were not able to offer advice on this occasion, please do not hesitate to contact us should you require any assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Very stylish radiator at a reasonable price. Looks great. Shame the price of the valves wasn't as good & I had to order them from another site. Delivery was held up too but they kept me well-informed”

Posted 1 year ago

Hi Helen, Thank you for your 4 star rating of UK Radiators. We're glad you are pleased with the look of the radiator and we are sorry that the delivery was held up but pleased that we kept you well-informed throughout the process. We appreciate your feedback and we value our customers' satisfaction. Kind regards Jess

Posted 1 year ago

“Great value for money. Unfortunately I couldn't give a 5 star because I have yet to receive all of my items. If I had known it was out of stock when buying then I could have gone elsewhere to buy my radiators for a quick delivery. I'm still waiting for the rest of the orders,which has really delayed the work being done in my house.”

Posted 1 year ago

Hello, Thank you for your 4 star rating of UK Radiators! We appreciate your honest feedback and understand the inconvenience caused by a longer than expected delivery. We are sorry to hear that you weren't aware the items were out of stock when making the purchase, and appreciate the patience you have at this time. We hope that you receive the rest of your orders soon and the work in your house isn't too disrupted by the delay. Kind regards Jess

Posted 1 year ago

“Ordered radiator valves. Plumber fitted them with no issues. Service from this company was good.”

Posted 1 year ago

Hello Nimesh, Thanks for your review. I am pleased to hear this and hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“We had a slight issue with the couriers but the team at Uk radiators sorted is as swiftly as possible. Very helpful team. Second time I’ve used them.”

Posted 1 year ago

“My radiator arrived promptly. However, your website allowed me to order and pay for the necessary valves and only later did I receive an email telling me that they won’t be available until early April - about eight weeks later than anticipated. This is most disappointing!”

Posted 1 year ago

Thank you for taking the time to provide us with feedback regarding your recent purchase. We do appreciate your 4 star rating and that you have been a returning customer! We are sorry to hear that your order took longer than expected to arrive, however, we wish you all the best and hope that you enjoy the use of your purchase.

Posted 1 year ago

“Looks great and very well priced”

Posted 1 year ago

Thank you Angus for your 4 star rating of UK Radiators! Thank you for mentioning that our products look great and are very well priced. Thank you for your feedback and continued support.

Posted 1 year ago

“Good product, installed very well and looks great!”

Posted 1 year ago

Thank you so much for your 4-star rating, Thomas! We really appreciate you taking the time to leave us a review - it's great to hear that the product has installed well and looks great!

Posted 1 year ago

“Radiator delivered on time and well wrapped. Missing inhibitor fluid and blanking plug, delivered two days later. Works a treat, just need sharper QC before dispatch to get 5 star.”

Posted 1 year ago

Hello, Thank you so much for your review. We're glad to hear that our radiator was delivered on time and well-wrapped and that you received the inhibitor fluid and blanking plug two days later. We appreciate your custom and we will make sure to work on our quality control to achieve the 5-star rating you deserve. Kind regards Jess

Posted 1 year ago

“great service and products”

Posted 1 year ago

Hi Terry, Thanks for your review. I am pleased to hear your received great service and hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

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UK Radiators is rated 4.7 based on 4,304 reviews