UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am Very happy with the radiator. It looks Very beautiful in my bathroom. The customer service has been amazing , and the delivery was quick. Thank you.”

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Posted 3 years ago

hello Iulia-Alina, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“Great selection. Quick and easy to order. Delivered quickly too 😊”

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Posted 3 years ago

Hi Iona, Thank you for your 5-star review. I am so please to hear that you found the ordering process easy and that this was delivered to you in good time. I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Excellent service and really pleased with the bare metal column radiator I ordered. Made my plumber’s day fitting something so cool!!!”

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Posted 3 years ago

Hello Joanne, Thank you for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and that your plumber was happy installing this! I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Easy to order, had options and choices, good delivery options and was delivered safely and on time as stated and promised.”

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Posted 3 years ago

Hi David, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“Fantastic radiators and very quick delivery”

UKRadiators.com 5 star review on 21st October 2022

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Posted 3 years ago

Hello Chris, Thank you very much for your 5-star review. I am so pleased to hear that your order arrived quickly and I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Excellent selection of radiators. Radiator arrived extremely well packaged and within days of placing the order. Would use again.”

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Posted 3 years ago

Hello David, Thank you very much for your 5-star review. I am so pleased to hear that your order arrived in good time and that the items were well packaged. I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Third time ordering, happy with the product and delivery time. Would use again in the future.”

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Posted 3 years ago

Hello Natasha, Many thanks for your 5-star review. I am so pleased to hear that your shopping experiences with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“I ordered four radiators and two arrived damaged. I waited in all day for the delivery of the replacements, and collection of the damaged ones, but only one turned up. The collection courier was a no show. Customer services were apologetic and prompt in replying, but owing to the fact that we're renovating our house and have timelines to hit we need them to get it right the first time.”

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Posted 3 years ago

Hello, I am sorry to hear that there was an issue with your initial delivery. We do understand the importance of getting orders correct, which is why we take every step possible with the replacement process, through further quality control checks and the dispatch within 24 hours to get this to you as quickly as possible. Sometimes, on rare occasions, something like this can go wrong, and we will always do everything in our power to resolve this, as demonstrated with the replacement. I can see that the delivery of both radiators and the collection have taken place. Kind regards, James

Posted 3 years ago

“Excellent service and delivery. Have used this company before and will continue to do so. Well done UK Radiators.”

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Posted 3 years ago

Hello, Thank you so much for your review. I am pleased to hear that your orders have arrived as expected and that we're meeting your expectations! We look forward to serving you again in the future. Kind regards, James

Posted 3 years ago

“Good quality radiator supplied promptly”

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Posted 3 years ago

Hello, Thank you so much for the 5 star review. Please let us know if we can assist with anything else. Kind regards, James

Posted 3 years ago

“The customer service was excellent and my queries were dealt with promptly. Delivery service was very slick with text/email updates telling me exactly where my order was. Will definitely order again and recommend their products and service.”

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Posted 3 years ago

Hello Adrian, Thank you so much for your review. I am glad to hear that you are very happy with the product and service received from both us and the courier. If we can assist with anything else, now or in the future, please let us know. Kind regards, James

Posted 3 years ago

“Excellent service and excellent product”

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Posted 3 years ago

Hi Eric, Thank you so much for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one. Please let us know if you require any assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“Lovely looking, good quality workmanship. Easily fitted and an attractive addition to a small shower room.”

UKRadiators.com 5 star review on 19th October 2022

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Posted 3 years ago

Hello Heather, Thank you very much for your 5-star review. The towel rail looks great in the space and I am pleased to hear you are happy with your purchase. Kind regards Jess

Posted 3 years ago

“We are very happy with our bathroom radiator. I ordered the wrong size but UK Radiators were really helpful & collected it and replaced with another one on the same day with no hassle. Who could ask for a better service?”

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Posted 3 years ago

Hi Sheila, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“Rad and element all installed with no hitch, looks very good. Sadly the app does not work on either android or apple in ez or ap mode. The thermostat has different symbols from those in the manual. Spent over 2 hours trying to get it to work to no avail. There are no technical support contact details. Very frustrating and time wasting installation.”

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Posted 3 years ago

Hello Hugh, Thank you for your review. I am sorry to hear that you have not been able to pair the element to your app, I appreciate this must be quite frustrating. We will send you a link to an updated manual, however if you still have problems then please do get in touch. Kind regards, James

Posted 3 years ago

“Great service”

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Posted 3 years ago

Hello there, Many thanks for your 5-star review. I am pleased to hear that you received great service from us and I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“We purchased both the matt black and silver heated towel rails / radiators. They look great and work well. on manual controls. These are easy to set up and use. BUT take note. The 'Smart Touch' wi-fi controlled element that powers them using the INOW app is very hard to connect unless you are close to a router. Well, most people do not have a router in their bathrooms. After a week and installing a booster for the wi-fi we have only managed to connect one. Which, to be fair, now does work as stated. The INOW app is not fit for purpose here and the instructions are poorly set out in the accompanying leaflet.”

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Posted 3 years ago

“Had mine installed today so far so good 👍”

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Posted 3 years ago

Hi Nicola, Thanks for your 5-star review. It is great to hear that your item(s) have been installed, I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“Great company, first class product, delivered on time. Would use this company again.”

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Posted 3 years ago

Hi John, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“Very very good”

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Posted 3 years ago

Hi David, Many thanks for your 5-star review, I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 3 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews