UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect! Absolutely delighted with the service and delivery from UKRadiators. Very easy website to use, I found a couple of radiators for our kitchen conversation. Easy to order and they arrived a couple of days later. Not something I order very often, but I will definitely use them again in future.”

Helpful Report

Posted 2 years ago

Hi John, Thank you ever so much for your 5-star review, it is greatly appreciated. It is great to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“From ordering to delivery it was all plain sailing.”

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Posted 2 years ago

Hello Beverly, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Website was easy to use and order from. Delivery was one time and not damaged.”

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Posted 2 years ago

Hello Melanie, Thanks for your 5-stare review. I am pleased to hear that you found our website easy to use and that your order arrived in good time. I hope you are very happy with your purchase and if you require any assistance from us, at any time, please let us know and we would be happy to help. Kind regards Jess

Posted 2 years ago

“I spent £££ on two electric radiators. One of them didn't work and UK Radiators spent days asking me completely irrelevant questions by email and not replying to my messages. finally, a replacement arrived and that was also broken. The whole sorry process started again but this time I heard nothing for days. The only way I finally got it resolved was by contacting the manufacturer directly. I now have two working radiators (months after I bought them). The final radiator that arrived was badly scratched and dented but i needed to fit it as the room was freezing without it.”

Helpful Report

Posted 2 years ago

Hello Andrew, Thank you for your review. I am sorry to hear that you had an issue with one of the radiators on your order. I can see that you contacted us to advise of the issue, which we passed to the supplier for them to investigate. We passed on their suggestions and requests for more information to you so that they could try and get this resolved, with as least amount of inconvenience to yourself, and with the hope of not needing to have this replaced to save you having to have the radiator removed and swapped with a different one. I can see that each time you contacted us, we relayed this information straight away, and responded either the same or the following day. There was a longer delay at one point, however, we had advised you that the supplier was experiencing delays with their systems. I do appreciate that a faulty radiator in winter is not a pleasant experience for anyone, which is why we did what we could to help as much as possible, whilst following the supplier's procedures. Once you had made us aware that there was an issue with the replacement, we again contacted the supplier, who advised us that you had also contacted them directly (within the same hour of contacting us) and that they would liaise with you directly to get this resolved. I apologise that we did not pass this information on to you, however, we believed you were both in contact with each other directly. We will take your comments on board, to see if there is any way we can improve in the future. Kind regards, James

Posted 2 years ago

“Extremely easy and quick ordering process and very helpful customer service. Radiators and valves arrived exacting when they promised. We haven’t unpacked or fitted them yet, but so far a great company to deal with.”

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Posted 2 years ago

Hi Mary, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. If you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Great service , received very fast , will be using this company again”

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Posted 2 years ago

Hello Julie, Thanks for your 5-star review. I am so pleased to hear that your order was delivered in good time and I hope you are very happy with your purchase. We look forward to doing business with you again in the future and if you require any assistance, at any time, please let us know and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Thank you for sorting out a problem and a refund.”

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Posted 2 years ago

Hi Carolyn, Many thanks for your 5-star review. I am so pleased that we were able to assist you and resolve the issue for you. Please do not hesitate to contact us should you require any further assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Excellent selection of high quality radiators which includes fixing brackets and vent covers all for a very good price. Very quick delivery following my order. Highly recommended and would not hesitate to use again.”

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Posted 2 years ago

Hello David, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and that your order was delivered to you in good time. I hope you are very happy with your purchase and thank you for recommending us, it is greatly appreciated. Kind regards Jess

Posted 2 years ago

“Great quality and very aesthetically pleasing radiators , ordering was very easy and delivery very prompt with products packaged very well Very satisfied, thank you so much”

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Posted 2 years ago

Hi Monica, Thank you very much for your 5-star review. I am so pleased to hear that your shopping experience with us has been so positive and I hope you are a very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Very good service: delivery prompt, very well packaged and excellent quality.”

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Posted 2 years ago

Hello Sally, Thank you so much for your five-star rating of UK Radiators! We are very pleased to hear that your order arrived as expected. We look forward to providing you with any requirements you may need in the future. Kind regards, James

Posted 2 years ago

“Radiator came bent”

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Posted 2 years ago

Hello Eammon, I am very sorry to hear that you have had an issue with a radiator arriving in an unexpected condition. Please contact our customer services team - sales@ukradiators.com and they will happily help to have this resolved. Kind regards, James

Posted 2 years ago

“Excellent very happy with the radiator”

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Posted 2 years ago

Hi Dennis, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Easy ordering process, quick turnaround and delivery. Would definitely use UK Radiators again.”

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Posted 2 years ago

Hi Adrian, Thank you ever so much for your 5-star review, it is greatly appreciated. I am pleased that your shopping experience with us has been positive and I hope you are very happy with your purchase. Should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Very professional and great quality. Exactly as I wanted.”

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Posted 2 years ago

Hello Terry, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Quick delivery well packaged I'm very happy with my purchase would definitely use this company again”

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Posted 2 years ago

Hi Matthew, Many thanks for your 5-star review. I am so pleased to hear that your order was delivered in good time and that your shopping experience with us has been positive. I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Excellent heat output. Very pleased with this radiator. Timely delivery and good communication from the supplier. Would recommend using UK radiators.”

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Posted 2 years ago

Hello Patrick, Thank you so much for the 5-star review. We're really pleased to hear that not only are you satisfied with the product, but you're also happy to recommend our services and products to others, thank you! Kind regards, James

Posted 2 years ago

“Amazing price for an amazing radiator”

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Posted 2 years ago

Hi Nick, Many thanks for your 5-star review. I am pleased to hear this and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Waited 3 months for delivery then they weren't what I was looking for Sent them back”

Helpful Report

Posted 2 years ago

Hello Jim, I can see your order was out of stock when you placed your order, as advised on the website and follow up email. I am sorry to hear that when you received the item, it was not to your requirements. I can see that this has been returned and that a full refund (including return postage) has been refunded. Please let us know if we can assist with anything else. Kind regards, James

Posted 2 years ago

“Very quick delivery and installed very easy”

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Posted 2 years ago

Hello Diane, Thank you for leaving us a review. I'm glad your order was received safely, please let us know if there is anything else we can assist with. Kind regards, James

Posted 2 years ago

“Lovely radiators, look fantastic, and as an NHS employee the discount was an added bonus. They were a little late arriving, as they were out of stock and the due date was moved by a week or two, which was slightly inconvenient - otherwise it would have been a 5-star review!”

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Posted 2 years ago

Hello Helen, Thank you for your review. I am sorry to hear the order was delayed slightly, it is always unfortunate when this happens, which is often beyond our control due to shipping/port issues. I am glad though to see that we kept you informed of the changes as we were made aware. You're very welcome for the NHS discount, and hope that you love your new radiators, please feel free to share any image you may have on our social media pages! Kind regards, James

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews