I spent £££ on two electric radiators. One of them didn't work and UK Radiators spent days asking me completely irrelevant questions by email and not replying to my messages. finally, a replacement arrived and that was also broken. The whole sorry process started again but this time I heard nothing for days. The only way I finally got it resolved was by contacting the manufacturer directly. I now have two working radiators (months after I bought them). The final radiator that arrived was badly scratched and dented but i needed to fit it as the room was freezing without it.