UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of feet for a column radiator and although UK Radiators indicated that the delivery could take up to three days they arrived the next day.”

Helpful Report

Posted 2 years ago

Hello Clive Thank you so much for providing us with a 5-star rating We are delighted to hear that the delivery arrived the next day, and hope to continue to meet your expectations in the future. Kind regards, James

Posted 2 years ago

“Good service was provided, they delivered quickly and provided great advice.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your 5-star review. I am so pleased to hear that your order was delivered in good time and that your shopping experience with us has been positive. If you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Happy with the radiators but delivery needs to be improved. I needed to order an extra rad a day later, it wasn't possible to add it to the original order. The delivery only gave 1 days notice, very difficult if working to arrange a day off (in my case 2 as I had to stay in for extra rad).”

Helpful Report

Posted 2 years ago

Hello Kate, Thank you for your review. Unfortunately, once an order is placed we are not able to add to this, however you can place another order, and as delivery is free of charge you will not incur any extra costs in doing this. The estimated lead time on all items is specified on each product page, and throughout checkout. We dispatch items as soon as they are available to not hold up deliveries and advise you of the dispatch with tracking details. These, and all items, are sent on a next-day courier service. I can see that both of your orders were delivered on day 5, within the 5-7 days as originally advised. Kind regards, James

Posted 2 years ago

“Replaced a chrome radiator of same size but this one produces more heat into the room due to the finish. Overall very pleased”

Helpful Report

Posted 2 years ago

Hi Kevin, Thanks for your 5-star review. I am so pleased to hear that your new radiator produces a good amount of heat for your space and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Sorry to have to do this because the initial sale and delivery was great. However I had some damage on a top grill of the radiator. I AM STILL WAITING FOR A REPLACEMENT. Several weeks later, I have been told twice that it is coming from the supplier on the next day last time was 2 days ago still heard nothing from you . You want a good review !”

Helpful Report

Posted 2 years ago

Hello Michael, I am very sorry to hear that your order arrived with damage. I can see that a replacement top grille was processed as soon as we were made aware of the damage. Unfortunately, the replacement did not pass our quality control tests, so another was ordered from the supplier. This was placed on back order, as the supplier was waiting for more stock. I can see that this has since been delivered to you. As it was only the top grille affected, the radiator has still been able to be installed and used, with the top grille swapped over once received. Kind regards, James

Posted 2 years ago

“Excellent customer services. My new radiators arrived quickly and undamaged.”

Helpful Report

Posted 2 years ago

Hello Andy, Thank you so much for your 5-star rating of our company. We are so glad that your radiators arrived as expected. Thank you for choosing UK Radiators as your go-to source for radiators! Kind regards, James

Posted 2 years ago

“Arrived on time and exactly what I was looking for. Thank you”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for your 5 star rating, Ervin! We are glad to hear that the product arrived on time and that it meets your expectations. We look forward to providing you with our radiator solutions in the future. Kind regards, James

Posted 2 years ago

“A good selection of products with prompt delivery. I would use this supplier in the future.”

Helpful Report

Posted 2 years ago

Hello Stephen, Thank you for your review. I am pleased to hear that your order was delivered in good time and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Excellent service and back up, the web description was accurate and technical staff able to answer questions concisely”

Helpful Report

Posted 2 years ago

Hi Andy, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and that our customer service team were able to answer the questions you had. I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Good quality products and helpful staff!”

Helpful Report

Posted 2 years ago

Hello Yogesh, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“We recently bought a 3 Column radiator and had it shipped over to Northern Ireland. Item arrived within 3 days and there was no damage. Communication was great throughout. We will be using this company again!”

Helpful Report

Posted 2 years ago

Hi Paul, Many thanks for your 5 star review. I am so pleased to hear that your order was delivered to you in good time and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. We look forward to doing business with you again in the future! Kind regards Jess

Posted 2 years ago

“Very quick delivery and excellent quality - very pleased”

Helpful Report

Posted 2 years ago

Hello Nicola, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Good price, fast delivery, kept informed all the time.”

Helpful Report

Posted 2 years ago

Hello Phil, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“I haven’t received them yet, so asking to review the service even before they turn up. Seems as if the right hand doesn’t know what the left hand is doing.”

Helpful Report

Posted 2 years ago

Hello Richard, Our review invitations are automatically set to be sent to customers a period of time after their order is placed. I can see that part of your order has been delivered, with the remaining items due to be dispatched tomorrow, as advised on your order confirmation. I apologise for any confusion. Kind regards, James

Posted 2 years ago

“Delivered on time. There was a small cosmetic fault with the product, but they immediately sent a new part. Great service.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review. I am pleased to hear the delivery was made on time and that we were able to rectify the issue quickly for you. I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Excellent radiator very strong nice style gives out plenty of heat very happy”

Helpful Report

Posted 2 years ago

Hi Dennis. Thank you so much for your 5 star rating of UK Radiators! We are glad to hear that the radiator was excellent and provided plenty of heat. It is wonderful to know that you have been happy with our product. Kind regards Jess

Posted 2 years ago

“We installed our K-Rad - Type 22 Double Panel Central Heating Radiator - H500mm x W1800mm on Saturday 18th February and we are delighted with it. It has transformed our lounge into a warm cosy room. The outside walls of our house are all lined inside except for the lounge which always felt a little chilly as the radiator was inadequate. Now it heats up quickly and we have to use a TRV to reduce temperature. We will come to you again if we need another radiator. The packaging was brilliant. Thank you very much.”

Helpful Report

Posted 2 years ago

Thank you so much Raymond for your 5 star rating of UK Radiators! We are very happy that you were satisfied with the K-Rad - Type 22 Double Panel Central Heating Radiator - H500mm x W1800mm. We are glad that it transformed your lounge into a warm and comfortable room. We value having you as a customer and we are very pleased that you will come to us again should you need another radiator in the future. Thank you for your kind words and loyalty!

Posted 2 years ago

“Quality parts and a prompt service with great communication, no issues with retuning an incorrect part ordered too. Highly recommended”

Helpful Report

Posted 2 years ago

Hi Sid, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and we thank you for your recommendation, it is highly appreciated. Kind regards Jess

Posted 2 years ago

“The overall service was good. I did although had to call to find out what was happening with my order. The response theteafter was as I expected from a professional.”

Helpful Report

Posted 2 years ago

Thank you very much Davinder for the 4 star rating of our UK Radiators services. We are glad to hear that overall you were satisfied with the services we provided, even though you had to call us to find out what was happening with your order. I am pleased that we were able to advise you in a professional manner. I hope you are very happy with your purchase.

Posted 2 years ago

“Delivery quick and the items were in excellent condition”

Helpful Report

Posted 2 years ago

Hi Peter, Thanks for your 5-star review. I am very pleased to hear your order was delivered in good time and hope you are happy with your purchase. Kind regards Jess

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews