UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,773 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

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“Great product range, quick delivery, easy returns, definitely recommend UK Tights!”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“I bought the Ballerina Evangeline Fishnet Lace Top Plus Size Hold Ups for my wife, only to find they had a very strong, sweet smell (like talcum powder) coming from the elasticated hold up. The smell stayed the same after hand washing twice so my wife contacted UK Tights, having had no answer to my email request for a refund. The person answering the phone was friendly enough but needed to contact their manager for a decision. As the website had a reference to the hold ups being 'scented hosiery', whatever that means, then apparently, you buy them in the knowledge that they have a strong unpleasant smell and are unable to request a refund. Eventually a 10% refund was offered but my wife didn't feel that was a fair amount for an unusable pair of £18.99 hold ups. It appears that the 'scent' has been added to the hold ups to mask the strong rubber smell coming from the elasticated hold up part. Surely they need to be sorted out and re-manufactured without any strong smell of any sort. Poor customer service and poor quality control from a company that had previously been very good.”

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Posted 5 years ago

Dear Sir, Thank you for your review. Your wife did mention on the phone that she would be leaving a review, despite our conversation. I think things may have been partly lost in communication, so I'll explain here what your wife and I discussed. Firstly, I'm very sorry, but we didn't receive the email you sent via our website contact page. I appreciate you letting us know about this and have promptly referred this issue to our Tech Team. In the meantime, you may email us directly at customerservice@uktights.com, any time, and we'll respond within 1 working day. However, I was glad to receive your wife's phone call and feedback, as our aim is to ensure that you are consistently happy with all purchases. If we're able to help, we certainly will. I was most sympathetic to your wife's unhappiness with the product purchased, as I also have a sharp sense of smell, so strong odours tend to irritate me. As such, I'm always very careful about what I buy. Having said that, I've smelled the Ballerina hosiery and it didn't seem particularly offensive to me. This is of course a subjective thing, and may be a different experience if actually wearing the hosiery. Although, since we started selling Ballerina recently, out of 100s of orders, only 3 customers have complained about the scent. The Reason for the Use of Frangrance in Manufacturing: Ballerina's hosiery uses exceptionally vibrant colours on the welt (top) and/or leg, which requires the use of strong dyes. These are completely safe, but as with some other hosiery brands, Ballerina's dyes have an added scent to mask the otherwise strong chemical smell. They've explained that this perfume cannot be removed from the manufacturing process, and the majority of their customers love the fragrance. This is a new brand to us, so initially we weren't aware of the perfume, but after 2 complaints, all Ballerina product pages on our website were updated a month ago to show that they are scented. Unfortunately, your order was placed well after this update, although your wife seemed to think that you hadn't noticed this when purchasing for her. All online purchases rely entirely upon information given on the product page, whether it be sizing, colour, or in this case, an added scent. Because of this, we know that it's essential to provide complete information to avoid customer disappointment. This is especially essential with hosiery, as strict hygiene regulations prohibit us from accepting returns of opened items, unless faulty. Given these strict parameters, if you should ever receive an item that is faulty or wrongly advertised, we are always more than happy to offer a replacement/ exchange/ full refund/ credit, with no questions asked. We also appreciate any feedback you can give, so that we're able to update our website accordingly. However, if the product information is clearly displayed prior to purchase and you're subsequently unhappy with your item once it is opened, I'm afraid that according to the Consumer Contracts 2013, we are unable to accept a return. Regardless of this, I was very sorry to hear of your wife's disappointment. Although we were unable to provide a refund for a non-faulty, correctly advertised item, as a gesture of goodwill, I was glad to provide an offer code for 10% off a future order. This gesture was not intended as a refund or partial refund, but as a heart-felt acknowledgement of her unhappiness. If you're ever unsure of an item, for whatever reason, please do get in contact with us before buying. Our Customer Service Team has extensive product knowledge and will be able to advise. This way, we can ensure that you get exactly what you're looking for. Thank you. Kind regards, Keri Alexander Customer Service Manager UK Tights

Posted 5 years ago

“Tights are really good quality. The reason I have given them 3 is because I'm 4ft 11,and I do need the medium size as i'm not as thin as i used to be. The tight start to wrinkle after wearing for a short while. I have seen tights for tall people why can't shorter people have tights to fit them as well”

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Posted 5 years ago

Dear Martha, I'm sorry to hear that the Elbeo Active Firm Support 40 Denier Opaque Tights weren't quite the right fit. I know that the length of tights is an important factor to give that polished look and ensure comfort throughout the day. The sizing of this Elbeo product starts at a height of 5' 1", so I'll email you some links to other support tights which we sell that cater to more petite heights. Hopefully, you'll find what you're looking for in these. :) Kindest regards, Keri UK Tights Customer Service

Posted 5 years ago

“Excellent service as always”

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Posted 5 years ago

“Bit of all sorts here at UK tights. Sleek and sophisticated, tarty and trash, colourful or conforming, subtle lace or snazzy tartan, adult or child, and of course male or female and all between, oh, and fast delivery! Whatever you are looking for you will probably find it here and it may well be at the best price around. UK tights, the first place to look”

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Posted 5 years ago

“Site is great - good service and quick delivery - sadly for me the product was the most expensive pair of tights I’ve ever bought BUT also the worst pair of tights I have ever encountered so I will be sticking to my primark cheap pairs which are 100X better!”

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Posted 5 years ago

“Very varied stock, but now I have to wear medical grade socks and support tights, there are still styles for me. Orders arrive promptly. i am pleased!”

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Posted 5 years ago

“No problem with company! just one of your products. orderd the same size as normal but the most recent pair had small holes here and there, And also the fitting around the crotch erea not snug as other pairs we orderd before! Yours sincearly D Haywood.”

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Posted 5 years ago

“My wife loves the feel and look of these tights”

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Posted 5 years ago

“Brilliant site for leg wear, friendly service. Fast & safe delivery.”

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Posted 5 years ago

“Great products reasonable price”

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Posted 5 years ago

“The tights arrived and were faulty. Not impressed”

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Posted 5 years ago

Dear Natalie, I'm terribly sorry to hear that your Fiore Myrna 40 Fishnet Tights arrived faulty. We will of course be happy to replace these for you. Please would you kindly email us at customerservice@uktights.com, with a photo of the fault? Thank you. Kind regards, Keri UK Tights Customer Service

Posted 5 years ago

“Very quick, efficient service with easy to use website and great variety of products.”

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Posted 5 years ago

“Bit thicker than I hoped more like socks than tights but they are nice to look at.”

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Posted 5 years ago

“Excellent service and quick delivery.”

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Posted 5 years ago

“Bought & love the Hudson Hold Ups, they are beautiful stockings & stay in place. However, purchased Gabriella Hold Ups & they are rubbish! Wouldn’t stay up on 1st wear & started to untraveled on top seam. Very disappointed with these. Would not buy again. Hudson I would buy again, perfect!”

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Posted 5 years ago

“Fast delivery. Wide range to choose from. I will definitely be purchasing from here again!”

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Posted 5 years ago

“ORDER WAS DELIVERED EARLIER THAN EXPECTED. VERY GOOD QUALITY OF SERVICE & CUSTOMER SATISFACTION.”

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Posted 5 years ago

“great website .fast delivery and quality stock”

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Posted 5 years ago

UK Tights is rated 4.8 based on 32,773 reviews