Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

“Unfortunately the products have been delivered to the wrong address as you have not updated your database. And I have been told to wait for two weeks to see if they are returned ! Not a great answer”

Helpful Report

Posted 4 years ago

“Really bad quality ladders 1st time worn”

Helpful Report

Posted 4 years ago

Hi Paul I'm sorry to hear that these tights weren't the quality expected. They should not have laddered on 1st wear, especially at 40 denier. Please kindly send a photo of the fault to customerservice@uktights.com and let us know whether you would like a refund, alternative, or a credit note and we'll be glad to assist. Thank you. Kind regards, Keri Customer Service UK Tights

Posted 4 years ago

“Item still not received”

Helpful Report

Posted 4 years ago

Dear Caroline I'm sorry to hear that you haven't received your order. Would you mind confirming your delivery details to our customer service email on: customerservice@uktights.com? We will happily send you another pair if you still haven't received them. Best wishes Toni UK Tights Customer Service

Posted 4 years ago

“I have used UK Tights for a number of years but felt the service and selection fell short in 2019. Firstly if you do not accept returns where the packaging is open then I suggest you always send out closed and sealed items. I have received several items from you that have arrived open. Most of which I have kept but I did return one such item. It was subsequently returned to me which I accepted only because I needed a new pair of tights. Secondly the selection and availability of products seems to less than previous years meaning that I have had to go elsewhere. I will continue to look at your website in the hope that the selection improves in 2020. On a more positive note items arrive quickly and the postage charge is more than reasonable.”

Helpful Report

Posted 4 years ago

Dear Ms De Wolf Thomas Thank you for your loyal custom and for taking the time to leave a review. I can confirm that all goods that are sold are always dispatched in a new and closed condition. Some manufacturers have a security/hygiene seal, but some don't. There is always a viewing window on the packet, which allows the product to be viewed before opening the packet. Strict hygiene regulations, governed by the Consumer Contracts 2013, prohibit us from reselling items which have been tried on, unpacked or opened and so accepting an opened, non-faulty return for resale would contravene our terms and conditions of sale. All customers have to tick to agree to the T&C's, at the point of order. You can also find these policies on both the reverse of your delivery note or on our website ‘help’ page. I am sorry if you feel this is harsh, but it is a standard procedure amongst any retailer who sells items of an intimate nature. I hope this explains our position a little further, and if you have any further queries, please do let us know. Warm regards, Toni UK Tights Customer Service

Posted 4 years ago

“If you like building anticipation, then these are the stockings for you. They take ages to tie the laces through.”

Helpful Report

Posted 4 years ago

Thank you very much for taking the time to give your feedback on the Leg Avenue Opaque Hold Ups With Satin Eyelet Lace Up Back. We're very sorry for any inconvenience caused. Normally, laced items such as this do come pre-laced, as they can be somewhat fiddly. You are the 2nd customer to mention this issue this week, so it appears that it isn't a fault as such but that this particular item doesn't come pre-laced. We think this may be because these hold ups are One Size (UK 8-14) and so the way one laces them, will need to vary depending on the wearer's dress size, to ensure the correct fit when worn. However, we have now forwarded this feedback to the manufacturer, requesting this be altered in future production. I have amended the product page so that other customers are aware that the current stock comes unlaced. Thank you. Kind regards, Keri Customer Service UK Tights

Posted 4 years ago

“After spending £20 on these tights including delivery, I was disappointed that they got a ladder after around an hour of wearing them although I was being very careful with them being so thin. £20 straight in the bin.”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for your recent order and for taking the time to leave a review. I am really sorry to hear that you received a defective pair of Falke Tights. Such is the quality of Falke, this is the first complaint I've dealt with this year about one of their products. If a pair of tights is faulty like this, you are more than welcome to return them, to us as they are covered in our returns policy. If you still have the tights you can send them back to us and we can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please use the freepost returns label included in the order, or if you haven't got it anymore you can print one off here: https://www.uktights.com/page/return-label I hope this helps and if you have further queries, please do not hesitate to contact me. Best wishes Toni UK Tights Customer Service

Posted 4 years ago

“Still waiting for delivery of my order”

Helpful Report

Posted 4 years ago

Dear Jo Thank you for your recent order and for taking the time to leave a review. We advise that 1st class post takes 1-3 working days to arrive, but we do know that some customers are experiencing some delays due to the increased volumes of post that Royal Mail is handling at the moment. I can confirm that your order was dispatched on 16th December. If I could ask you to please bear with Royal Mail as I'm sure that your order will be with very soon. If you have any further queries, please do not hesitate to contact me. Best wishes, UK Tights Customer Service.

Posted 4 years ago

“I realise there may be a Christmas rush but from you to say "my order is on it's way" (10/12/19) I have not yet received my order!!”

Helpful Report

Posted 4 years ago

Dear James Thank you for taking time to leave a review. You are right, 10 days does seem to be a long time even with the volumes of Christmas post that Royal Mail is handling. I have just taken a look at the delivery details for your order, and it appears there may be an error with the address supplied at the point of order. Would you please be so kind as to confirm your delivery details to customerservice@uktights.com and I will be able to assist you further. I will look forward to hearing from you. Best wishes Toni UK Tights Customer Service

Posted 4 years ago

“We have not received them yet”

Helpful Report

Posted 4 years ago

Dear Barbara, Thank you very much for your review. I'm very sorry to hear that you haven't received your order yet. I can confirm that this was dispatched to you on 06/12/12 with 1st Class Post. This should arrive within 3 working days. It is now the 4th working day, however, I am aware that Royal Mail is currently extremely busy due to the high volumes of mail over the Christmas period. We are very sorry for the delay. To ensure that your item arrives safely, please would you kindly reply via customer service@uktights.com to confirm your full delivery address? Thank you so much. Kind regards, Keri Customer Service UK Tights

Posted 4 years ago

“Tore straight away....waste of money”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for your review and also for your recent order. I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please use the freepost returns label included in the order, or if you haven't got it anymore you can print one off here: https://www.uktights.com/page/return-label I hope this helps and if you have further queries, please do not hesitate to contact me. Best wishes Toni UK Tights Customer Service

Posted 4 years ago

“Very very disappointed! The tights came -I bought a 4xl despite being a uk size 12 as I am 5ft 8 and they were so so short I couldn’t wear them. To make things worse they had a hole in! Will be returned!”

Helpful Report

Posted 4 years ago

Dear Theodora I'm really sorry to hear that the tights were faulty. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please use the free-post returns label included in the order, or if you haven't got it anymore you can print one off here: https://www.uktights.com/page/return-label I hope this helps and if you have further queries, please do not hesitate to contact me. Best wishes Toni UK Tights Customer Service

Posted 4 years ago

“Bought these for my partner xmas party...she put one leg in them and they laddered. Never spent so much on tights and never will again.”

Helpful Report

Posted 4 years ago

Dear Adam Thank you for your review. I am so sorry to hear that the Trasparenze Kiwano Tights were faulty. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please use the free-post returns label included in the order, or if you haven't got it anymore you can print one off here: https://www.uktights.com/page/return-label I hope this helps and if you have further queries, please do not hesitate to contact me. Best wishes Toni UK Tights Customer Service

Posted 4 years ago

“Company failed to deliver to an address I have lived at for over 20 years, stating address incomplete, then want to charge me for their mistake if I want redelivered. What a rip off”

Helpful Report

Posted 4 years ago

Dear David Thank you for your recent order. As explained in our email exchange, we dispatched your order to the delivery details which were supplied at the point of order; which was subsequently returned to us by Royal Mail as having an incomplete address. If an item is returned to us due to the wrong details being supplied, it is company policy to recharge the customer for redelivery. However, we have agreed to resend it to you FOC, as a gesture of goodwill. I do hope this helps and I am sure your wife will love the order when it arrives. Best wishes Toni UK Tights Customer Service.

Posted 4 years ago

“They haven’t arrived”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for getting in touch with us about your order - I'm very sorry to hear that it hasn't yet arrived. Your parcel was dispatched on 20/11/19 with Royal Mail 1st Class Post, estimated 1-3 working days, so should have arrived by Monday the 25th. Please would you kindly reply to customerservice@uktights.com to let us know if your parcel has arrived yet? If it hasn't, please could you confirm your full delivery address so that we can ensure that this is correct on your order and look into this for you? Thank you. Kind regards, Keri UK Tights Customer Service

Posted 4 years ago

“Ordered on 14 th November and it’s the 25 th and no order received!! No notifications about any delay .. don’t order from here if you need your items quickly.”

Helpful Report

Posted 4 years ago

Dear Alison Thank you for your review. I am sorry to hear of the unfortunate delay that we have encountered with the delivery of your item. I can confirm that your order was dispatched on 14th November, but we are hearing of delays from Royal Mail, which are beyond our control. I can see from your order details though, that my colleague has been in contact with you and sent you a replacement with next day tracked delivery. I do hope that this was a satisfactory solution for you. Best wishes Toni UK Tights Customer Service.

Posted 4 years ago

“I am still waiting for delivery six days after ordering.”

Helpful Report

Posted 4 years ago

Dear Lynne Thank you for your review. I can see from the order details that your order was dispatched on 15th November. I have sent you a direct email from our customer sevice email, so that I can rectify the problem for you. Best wishes Toni UK Tights Customer Service.

Posted 4 years ago

Hi Lynne Thank you for replying to my direct email. I'm really pleased to hear that your order has now arrived with you. We are now at that time of year where Royal Mail is processing much higher volumes of mail. Your patience with this delay was very much appreciated. Best wishes Toni UK Tights Customer Service.

Posted 4 years ago

“I am a UK size 10 and the garter was too tight and made my thighs bulge over that part so was not flattering at all. If you have slim and toned legs then you won’t have a problem.”

Helpful Report

Posted 4 years ago

I'm so sorry to hear that the Charnos 24/7 New Lace Sheer Hold Ups 2 Pair Pack were a poor fit and can understand your disappointment. Unfortunately, hosiery brands can vary quite a bit in their sizing as they are produced in different countries. Charnos is made in Italy, so relatively speaking, their sizing is quite small. This is reflected in the product page size guide which shows that the size Small only fits a height of 5'0-5'3". To ensure that you get the perfect fit for you, we recommend checking each product's size guide before purchase and if you are on the border between sizes to go up to the next size for comfort. Also, our team here specialises in all things hosiery and is always happy to offer advice via phone or email - please feel free to contact us with any questions you may have. Thank you. Kind regards, Keri Customer Service UK Tights

Posted 4 years ago

“The tights that arrived were in my view quite different from the photo. For me the black tights seemed to have open weave and hence white skin background for the leg but the grey tights appeared - to me - to have a yellow weave running through them which I what I found so attractive about them UK tights responded promptly and very nicely to explain that due to photographic lighting and indeed how our eyes operate explained why the black tights (white spaces) seemed so different from the grey ones (yellow yarn interwoven) However UK tights I feel fell in customer relations by saying effectively I paid the full price or returned them on what I see as very much on a "take it or leave it we do not take any responsibility for any photographic misrepresentation on our website." Perhaps others may see that the black and grey tight are both the same. I am just sorry I saw them differently”

UK Tights 1 star review on 25th October 2019

Helpful Report

Posted 4 years ago

Dear Deryck Thank you for taking the time to leave a review and I am really sorry to hear that you are not happy with our customer service response to your last email. When you first emailed regarding the colour of the tights, I responded the same day, explaining how the stripe was in fact the model’s own leg showing through the cable design of the tights rather than a coloured thread. I also note at that time, you stated that the tights were unopened and I replied that you were more than welcome to return the unopened tights to us for an exchange, credit note or refund. I can see from your following communications with our Customer Service Manager Keri, that you had somehow missed my reply. She politely reiterated my initial advice, and again offered an exchange, credit note or refund should you wish to return them, unopened to us. Strict hygiene regulations as governed by the Consumer Contracts Act 2013, does not allow us to accept returned tights that have been opened unless they are faulty. In your last email, you asked if you could still return them if you had tried them on to which Keri replied on 18th October, asking if you had now opened them. As of yet, we’ve not received a reply. We ensure that we include as much information as possible on a product description, however colour swatches and images displayed on the website are only close approximations to the colour of the item. Individual computer monitors will have their colour settings at different levels and therefore may display colours slightly differently to others. That being said, the image (as provided by Jonathan Aston) of the model wearing the grey tights, does in fact show her arm (against her leg) which reflects the colour of her leg showing through the knit of the garment. Such is the popularity of this particular product; we have been selling it for nearly 2 years, and this is the first time such an issue has arisen over the colour and design. If the product remains unopened and intact, you can return them to us for a full refund. However, we cannot accept the tights back if they have been opened. I trust that this clarifies your concerns, and please do not hesitate to contact us at customerservice@uktights.com if you have any further queries. Warm regards Toni UK Tights Customer Service.

Posted 4 years ago

“Haven’t received them yet!”

Helpful Report

Posted 4 years ago

Dear Kristin Thank you for your review. I can see that your order was dispatched on 24th September and we advise that it can take between 1-3 working days to arrive with you. I would have like to have hoped you would have received it by now. I am going to contact Royal Mail to log a missing item investigate. In the meantime, can you please confirm your delivery address, so that we can ensure it was sent to the right address? It might also be worth checking to see if a neighbour has taken a parcel in for you, or if your sorting office is holding the item following a failed delivery attempt. I will look forward to hearing from you. Warm regards Toni UK Tights Customer Service.

Posted 4 years ago

“Bought a pair of bold ups. Only the one pair as it was my first order. Put the first one on and there was a ladder at the top of it so has to send them back. Not sure I'll be ordering again”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for your review. I am so sorry to hear that you had to return them to us, and I can see that a full refund has been issued to you. However, I am a little confused. I have requested that the returns department let me have the faulty hold-ups, so that I can return them to the manufacturer, and they have no record of the hold-ups being faulty. They were closely inspected and didn't appear to have been tried on or to have had a ladder in them as stated. Are you sure that the faulty item was bought from us? If you would kindly email me at customerservice@uktights.com, I would be most grateful. Best wishes Toni UK Tights Customer Service.

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

UK Tights Reviews